Edd Helms Group Inc

Company has or had an employee (Dion Bussey: dbussey@eddhelms.com) who used his company email address to contact my wife to establish an inappropriate relationship. When I found out about it....I asked Mr. Bussey (from my wife's email account) and my wife to stop the contact. Mr. Bussey at some point established a discreet cell phone account 786-754-4692 and some how gave it to my wife (either in person or by mail) to continue a relationship. And at one point when i was out of country in December 2023, he visited my wife at langley airforce base. I hope his actions are not in line with the Edd Helms Group. Currently, my wife and I are working to fix our relationship after this situation. I hope Edd Helms group does a better job of hiring quality employees. What i have relayed does not imply any wrong doing of Edd Helms Group.

Edd Helms has horrible communication, does not follow up and is very unprofessional. Edd Helms was recommended by Trane as "comfort specialists" who are local experts in servicing expensive Trane units and the Trane technology factory warranty. After paying for a service call we never received any follow up from the technician or members of the office staff. When we did call, we were told that although Edd Helms works closely with Trane, in our case Trane refused to honor their warranty, and there is nothing Edd Helms can do. Apparently, had we not followed up with Edd Helms, we would have never received any follow up from them. They were unhelpful and dismissive. We only called them because they advertise themselves as Trane experts and were recommended by Trane. Obviously I would be very hesitant to have them install a new unit or do any business with them in the future.

They were very punctual and very professional with their work, there was no problem and they performed it within the time they had projected without any problems. The job was very clean. we are very satisfied.

Our Compressor died and we required a complete unit (current A/C 15 years old) Ron provided an estimate and immediately made us feel comfortable with his down to earth personality. We were time critical with travel plans in less than 48 hours. We were able to get approved financing with YGRENE. Ron had his crew at our house immediately and the work was complete before we left town, Amazing dedication. The installers Tyrone and Wilnick so professional and meticulous. They took time to explain and answer my questions. Clean up was spotless !! I very highly recommend Edd Helms.

Been with Edd Helms AC for 7 years now ...I always request my favorite Knowledgeable tech ... Mr Mike Stubbins... The Best Service AAAAAAAAA

I had used this company before for an installation of a Trane xl20i with TAM 8 handler in 2013. They did a great job then. Unfortunately now I had an issue with that unit where it was shutting off and giving an error message. I Alle’s and setup an appointment. Originally I had sent a service request a few days prior online but never heard back from them. I decided to call the company myself and was able to speak to someone and setup the appointment. The technician (Carl) was on time, professional, and polite. He even placed the shoe covers without me even asking for when he had to walk on the carpet. Upon diagnosis, it was found to be a leak in the evaporator coil and it needed to be replaced. On a side note, it’s disappointing for a 4 yr old AC to have a leak of this kind (but that more an issue of the brand). I was also told that the part was under the 10 yr warranty but that the labor was not covered. I was kind of shocked to hear that it would be about $1000 for labor, but upon research it was found that it was about market price for that. I also wanted them to service my other AC unit for standard maintenance since they were here already. For 2 units the maintenance agreement was around $300 and this gave me a 15% discount on labor... but the catch is that it’s only on 1 technician, and with the coil replacement it required 2 technicians (second labor cost not covered). The part was not available and needed to be found locally. It was scheduled 2 days later. They were prompt and good at communicating with me the time and cost that it would be to do all the services that I requested. They arrived on time and got to work right away. Overall I had a good experience with them and would use them again.

Technician was on time, very knowledgable and went above and beyond what we expected. Price was fair for the work performed.

they were great, very honest, and professional

I have used them for over 10 years. They are expensive, but in my book I don't consider price alone and I know that they company is very depending and have never had major problems with their work. They're reliable. The work took about thirty minutes. The technicians answered the questions I had.

As well as could be expected. The electrician was friendly and educative

Great! Very professional and spoke english.

Things went down hill from there. Yes they did the inspection and said our units pipes needed cleaning which they did. They also sold us a Value Club membership which was useless because their are all kinds or rules you have to follow for a service to be covered under it. Also that first visit was included in the two visits which wasn't explained to us. This company from top to bottom has zero customer service. So we had no problems for two weeks then of course the problem started again and we called them back. It was Labor Day and we came home to find the same drainage problem from before. We called Edd Helms they said they would get back to us in a couple of days but then a lady called saying someone was coming that day. Well even though we were calling them out for the same problem they still considered that our two second visit from our Value Club agreement. They technician came out did the exact thing is co worker did a couple of weeks ago but now they are blaming the pipes of our condo. We didn't know where the pipes were located so he blamed our problem on that and left. Well the next day we locate the pipes for our drainage and guess what the same drainage issue occurs again. We call Edd Helms and they say ok we'll send someone out. The failed to tell us there would be a charge this time. Were thinking listen we have followed everything but the same problem occurs why would you continue charging us but that's exactly what they did. The third visit started out the same but this time I had a condo grounds person meet the technician. The grounds person showed Edd's guy the pipes and he disagreed with him. Our unit stopped working about ten moments later and the Edd Helms guy restarted it. Well guess what now our unit is blowing out hot air. The Edd Helms guy said we have to find the condo pipes and he said he had another call to go on and he left after asking for a $95.00 for the call. He left us with the same problem and a new one the hot air blowing. My husband reached out to Edd Helm the next day and they didn't return our phone calls. I called again today and I had to deal with a very rude lady by the name of Marilyn and then a guy named Roger. They talked over me and didn't want to listen to everything I had to say. Marilyn even questioned my whereabouts over the weekend. I mean seriously I said I have a job as a flight attendant and we called your company Friday to report the same issue. The Roger guy called to argue with me and said we'll come out and service your unit again even though its not our fault. We decided we want a refund. I don't trust them to touch my unit again. Were out almost $300.00 dollars and we still have the same problem plus its worst because our unit is blowing out hot air. I'm hoping Angieslist can do something because this isn't the way things should happen.

I signed up for the Value Club Maintenance Program and Alain came out to service my AC unit. He thoroughly explained the work he was going to perform, answered all my questions and provided several suggestions to keep my AC running smoothly.

He wasn't able to solve the problem as it was electrical and I needed an electrician to handle the issue. Electrician came a few days later, replaced fuse and AC is working great again. After hours call resulted in 150 usd charge. Would use them again as they were very proactive in getting a tech out late on a Friday. I didn't have to manage the process of getting them onsite. They were prompt and professional.

Very efficient, neat and clean. No unfamiliar charges. Very respectful and clear on what they were doing. We would highly recommend them to other.

They come out quarterly and they do an excellent job.

I don't quite recall exactly how I found Edd Helms to begin with. Angie's List? Word of mouth? But I feel lucky to have found a reliable company to call on when my AC needs maintenance and/or repairs. They consistently show up at the time they promise. They have the equipment they need on the truck at the time of the call. They have a standard cost sheet that they will show you when making a quote, with labor included. They go right to work. And most importantly, the job is always done right.

He was able to repair the outlet and wiring and now everything is working fine and he also made it fit against the wall because before it wasn't fitting properly. He also explained everything that he was doing in detail so that I could understand as well.

Based on our history, Edd Helms is the firm you should choose if you want to pay premium prices for mediocre or even sub-par service. Following is our history. Edd Helms installed our current AC system in August 2009. It was installed in our garage and sits sideways in a drain pan. At the time of purchase, we stated and often re-iterated that the most important consideration was that the unit be quiet. The salesman noted the noise he could hear from the old unit and stated the unit we purchased would be almost inaudible. Yet we can hear the new unit running when we are on the other side of the house. We complained, a rep came out and proceeded to tell us that the reason was that our house had jalousie windows and contained too few furnishings (?), thereby creating an echo. If that were truly the reason, these facts were certainly apparent to the salesman at the time of sale. We were very disappointed but accepted it. On 10/09/12, our drain pan clogged and overflowed. And the safety cut-off did not work. The unit continued to run even while sitting in inches of water and we only noticed after the garage flooded. The tech found a loose wire and charged us $170 to fix it. We were then told that wires often work loose and that they can take no responsibility for such occurrences. In our opinion, this is about the worse thing can happen with an AC unit and, if Edd Helms knew that wires work loose, they should have taken special care that this particular wire was securely fastened at the time of installation. The firm did a routine maintenance check on 8/15/13. Yet, less than a year later, on 08/09/14 (a Saturday), our air conditioning malfunctioned. As a result, the unit ran constantly for a few hours but only put out warm air. We called the office for service and were upset by the response we received. The representative quoted a minimum fee of $150 for Saturday?s visit but could not give a quote if the visit were scheduled for Monday, when emergency rates did not apply. (She had no interest in finding out.) Plus, the representative required that we pay the $150 by credit card before she would even schedule the visit even though, in the past, we paid for all work by personal check. (We were later told that the reason for this was to ensure the service techs would be paid. Apparently, they don?t worry about payment when their techs work Mon-Fri.) It turned out the problem was very minor and basically required a ?reboot? of the system because of a power surge the prior day. But we were given no special consideration in price even though Edd Helmes installed our system and performed all routine maintenance since that time. On 10/6/14, the firm came out again to get rid of rattle in outdoor unit. This cost us $94. (This was the only visit in which we felt we were charged a reasonable fee.) On 01/14/15, less than five months after the 08/09/14 visit and only three months after the 10/06/14 visit, our air conditioning malfunctioned again and again only put out warm air. The tech did work on the outside unit and charged us an outrageous amount of $573 for what appeared to be a mere Freon leak. Yet he could not reassure us that he fixed the problem. He said the problem could be due to ?microscopic Freon leaks in the evaporator coil? and that we would only find out in May or June once we started running the AC constantly. Around October of the prior year, we noticed that one end of the inside unit (where the air returns to the unit) had separated from the rest of the system. The tech told us at that time that the reason it failed was that the unit was installed in the garage and humidity caused the separation. In our opinion, the real reason was that the unit was installed improperly. This end section extended into space with no other support than duct tape, and gravity did the rest. Had it been properly braced, it would never have moved. And with regard to humidity, the crew certainly knew where they were installing it and should have used something other than just duct tape to hold it together. (In contrast, our prior AC unit, installed in the same place and in the same manner for over 20 years, never failed.) After we made a few follow-up calls, the firm continued to take no responsibility for this installation error and finally quoted a price of about $600 for the repair. We contacted another AC firm in February 2015, who properly braced and repaired this section for a mere $60, 10% of Edd Helms quoted price! At this point we concluded our installation was only mediocre and that we were being grossly overcharged for maintenance of that mediocre system. Even though this unit is only a little over five years old, it is noisier than we wanted and requested, the overflow cut-off valve may not be reliable, it rattled, it has broken into almost two pieces, and it stopped working twice so far (and the problem may still not be resolved). The prices we paid or were quoted for repair appear to be excessive, nor are we given any special consideration for being long-time customers. There is no longer any benefit to us in considering Edd Helms as our AC provider. Aug 2015 -- Readers may be interested to learn that we have since obtained confirmation from two separate firms that there is a leak in the coil in the outside unit. Yet Edd Helms could not locate this problem in any of its last three visits, visits totaling $723 ($150 on 08/09/14 and $573 on 01/14/15.) I do not include the charge of $94 for the 10/06/14 visit. That $723 would have gone a long way towards paying for the labor of swapping out the coil. I reiterate that Edd Helms is the firm you should choose if you want to pay premium prices for mediocre or even sub-par service.

Horrible electrician came out went into attic was in there about 1 minute and came back out and told me that my entire house needed to be rewired. It is a 1961 house that has cloth wire but there are 3 wires with a ground and rubber covering. I had Mister Sparkey come out after and they fixed the wiring without any problems and said they could not believe I was told the entire house needed to be rewired. Will never use them again. He never assessed anything else inside or outside of house. Not thorough at all

Selected contractor for estimate because they had many Angie's List A ratings. Called them and was advised that, Joe Kelly, their estimator would call me right back. Waited eight days and then called them back. Person who answered said they "had been very busy and were still busy, then suggested would be best if I call back in a month." Told her I had found them on Angle's List and was disappointed by her attitude and would report same to other List members!

The night before the July 4 holiday weekend, my central AC unit stopped providing cold air to my home. I called in an emergency to Ed Helms.

There was water leaking from the a/c unit and they identified the issues and fixed them. I was happy with the service, however, the report ended up in the property manager hands instead of mine and I feel if I pay for it, I should receive the report. The promised to get back to me about this but have not yet.

The tech was fantastic. He was very knowledgeable and worked quickly. The office had some issues with scheduling the second time he had to come out. I also had some issues with billing, as they would only take the discount off of the first service.

They came a week later than originally scheduled. The work was done faster than expected once they got going. We were very happy with their techs.