GW Pumps and Purification

Very well.

Very well.

Great very professional

Very fine tech very professional

Very well.

Very well.

It went well.

unknown

Great. Tami was on time and did excellent work. She was very professional.

GW Pumps arrived at my home on time, the tech gave me a price to replace the pump. She had a pump in her van and was able to replace it on the spot. I'm very happy with the price and service and would recommend GW to my family and friends. I did obtain several other prices, they were much higher.

My pool pump was sounding pretty bad and they came out and took the pump back to their store to do the rebuild. I believe it was no more than two days and they had the rebuilt pump back in place and it is still running great today. While they were here, they also took a look at my sprinkler pump and the noise I kept hearing was only the pump vibrating against its cover. They not only made an adjustment, but cleaned up the case and painters it. It looked and still looks like new. Very professional.

Daniel checked the wiring and the pump and determined the motor was shot. He replaced the motor and added a hose connection so that it would drain away from the pump in the future which may have caused the motor failure. He was very nice to work with and arrived promptly. He also works with water pumps and I have well water. He took the time to explain my well water system and drained my water supply tank and cleaned it for free. I don't know about prices on pool pumps so I can't address this. I only know that he came as soon as he could and I appreciated that and will be using him for any well or pool pump needs in the future. I found him very honest and that is important to me. And I appreciated the fact that he educated me on how to care for my equipment and maintain it to prevent future problems.

They recommend one pump despite having two wells -- pump failed twice and disturbed water service for several days. Had to have another provide come in and fix the problem -- bad storage tank and install 2nd pump for 2nd well

He was fine. He came and looked at the pool system and piping around the motor. He pointed out a couple tiny things that I repaired.

very good, very qualified, very nice person

I would like to start this by saying I am not one that has ever written a negative review on anything. Upon the initial installation the pump was making a strange noise. I immediately called to have the technician come out to look at the pump as it was under warranty. The technician determined there was a fault with the pump and it needed to be replaced. They then installed a new pump which I was very grateful for. After less than a week this pump was making a noise as well. I attempted to call for several weeks and left multiple messages for someone to return my call. This was very frustrating as I didn?t want to ruin my pump by constantly running it and at this point my pool was starting to turn green. I was finally able to reach a manager and they sent someone out. The technician stated they need to redo the piping as the pump kept losing its prime. This was concerning to me as I did not have this issue before the installation but I agreed to have the service done (an additional $250) as I wanted the pump to work. After the service was complete again the noise started and the pump kept losing its prime. I again placed multiple phone calls to have the issue resolved and was ignored. Finally someone returned my call (over 4 weeks later) and stated they would come to see what was going on. They told me that my pump over heated because it apparently was losing its prime which is what I thought I paid to have fixed before. He was very condescending in speaking to me and kept trying to place the blame on me. He then told me he would give me a "discount" for replacing the piping after I explained the entire situation and he agreed that his technician should have noticed this before. Over 3 weeks has gone and I have still yet to receive any communication or written estimate. Needless to say I would not recommend doing business with this company as they do not back their product or follow up as needed.

He is a self employed family man. He wasn't at the office when I contacted him, so he had me meet him at his home with my water samples. I followed his instructions (keeping the water samples on ice) and we got accurate readings the first time. He explained what he would be testing for and why. I was planning on getting pregnant and I wanted to make sure the water quality from my new home's well system was clean. He took that into consideration and tested for coliform. After his thorough report that he emailed me, I felt much more comfortable drinking the water. We discovered that the water is very hard, so we had a water softening tank put in from Culligan Water Products. Now our water smells good and is healthy to drink.

We ordered the work, having discussed getting the system during a maintenance visit for the water softener with the technician. The work was scheduled within three days, the tech showed up on time with all the right tools. He had to drill the granite counter and was able to do the work in a little over an hour. The tech had pre-soaked the system before he brought it to the house so we could use it right away instead of having to soak it ourselves for a couple of days. Couldn't be happier.

Well pump overheated and blew out the pvc fittings mid-day Saturday. I called GW Pump about 2:30 and Dan was at my house within two hours and pump was replaced in a little over an hour. Well is water for the house (not irrigation) so immediate response was very important to me. Work was done quickly, all my questions were answered, and he cleaned up afterwards. He also bled the air out of my water treatment system and made a few adjustments for me. Since GW Pumps also works on and installs water treatment systems, I will definitely call GW Pumps for additional work down the road to maintain my system and possibly to install a second well for irrigation.

I would definitely give GW Pumps and Purification the highest ratings across the board. They were phenomenal. They even came back for a follow-up and they didn't charge me for it.

Very well. Appointment was made on short notice. GW fit me in on the same day. Technician arrived on time analyzed problem and repaired pump plumbing and pump is running great.

His work was done over several months, as we needed him. He did a great job and was very courteous and professional. We will use his service again and would not hesitate to recommend him!

My outside irrigation pump was leaking. I called GW Pump and Irrigation for an estimate. He came at a time that was convenient for me and took a look at the pump. He was courteous and professional and I felt he was knowledgeable. The estimate was sent to me in a timely fashion electronically, which was convenient for me. I did not have the repair done only because I have other priorities.

We were completely frustrated with our underground irrigation system. It seemed to have many problems. We called GW because we saw them doing some great work with our neighbors systems about a year or so earlier. They came and did a thorough check of our system and provided the estimate, which we believed was reasonable, due to the amount of time not spent on the 15 year-old system. During the assessment, they identified a break in the line, and that was their first place to go to work. So as soon as they performed the maintenance on the pump system to ensure it was fully fuctional and didn't need anything replaced, they went to work in the yard. Unfortunately, the broken part of the system was by our oak tree, which was the culprit not only for the break in the line, but was actually grown over the line system. It took them all day on Day 1 to saw out all of the root system and repair the pipes. This was only expected to be a 1 Day job, but this was a lot. We had some events, and asked them to come back a couple days later when it was convenient for us, and it was no problem with them to accommodate us. They came back and worked everything else identified and agreed upon, to include another sprinkler head I stupidly hit with the lawn mower over the weekend. This included re-routing the system around a new slab for our new air conditioner as well as putting in some new heads to accommodate our garden. They were great and will continue to use them to service our system.

Overall, installation went well, however, the end price was a BIG surprise. Original estimate was for under $600, but with the addition of 3 ball valves in a simple manifold, the final price was just under $1000. My lesson from this experience and my warning to anyone else who deals with GW Pumps is to have an itemized estimate in hand. Any variation should be in writing and fully understood. The original estimate did not include any of the extra prices and I was not aware of the exorbitant price increase until the work had been completed. WARNING: get your "COMPLETE" estimate in hand before you have GW pumps do any work for you. If I knew ahead of time how much he would have charged, I would not have let him do the work, or at least, I would not have let him do the additional (simple) PVC manifold which he charged me nearly $300 extra for. On his original estimate to completely hook up the pump, including electrical and 4 standard hose bibs, the only additional option included was: 2) Install T and 1-1/2" Ball valve on discharge of pump for future irrigation lines. ADD $59.00 +tax. Sta-Rite DS3HF, 1-1/2 hp Pro-Storm Series Irrigation Pump 1 *** *** Sta-Rite's 3 year extended pump warranty when installed by Sta-Rite Award Dealer. (no additional charge) *** *** 1-1/2" PVC Ball Valve for connecting to the PVC pipe leading from the well to the pump 1 *** *** Miscellaneous 1-1/2" PVC fitting 1 *** *** Boiler Drain/Hose Bib 4 *** *** Install Pump Total estimate price for above: $552.00 plus tax. But the end result was much higher and I was charged $196 to install (4) 1-1/4 ball valves. This was totally exorbitant and unexpected. I think the unexpected high price was very unprofessional and would not recommend GW Pumps.