Deck-Aire Inc

Could not have asked for better service. Professional, prompt and gave me confidence in my unit's condition.

Nobody ever called me back, even to tell me they could not do the work. I chose another company based on this.

a/c not working properly was fixed

Called, got appointment, he showed up did the job, all good

The guy who came was very kind, talkative and friendly. It took him more than half and hour and didn't charge me anymore.

Showed up on time. Did a super job checking everything over.

I had a very good experience with this company.

They are very good. They are wonderful people. It is family owned business.

While I appreciated the technician pointing out that the unit needed cleaning & showed what needed to be cleaned, I felt as if the tech wanted me to clean it or expected me to step up and clean it. The service included cleaning. A better approach would have been for the tech to point it out and then step up and clean it. The service event was a bit awkward to me. Also, while I can appreciate the company using this as an opportunity to bring in new business, the quote that was provided to "bring my unit up to full operation" seemed to be over the top with excessive work...seemed greedy to me. I was even willing to have some of the work done, but based on quote I didn't think that company had my best interests in mind as a customer.

So I think of this service call & company a C - & an F if i really didnt need that much freon....

Real simple...I called, they came, it got fixed. Very Happy.

I'm not sure what the price was because my husband paid the bill. We were very happy with them. Their service was really good. The gentleman and the two men who installed were very good. They were very knowledgeable and very nice. They did exactly what they said they were going to do. We were very happy with it. Our electric bill actually went down tremendously and that was the best part of it. We keep our house cooler yet our bills still went down. They were just very professional. They did a great job and they knew what they were doing. They were very organized. It was a good experience. I'm pretty sure that we found them on Angie's List. We checked around and it was a good price.

I originally purchased an Amana system with DeckAire in October of 2009. For a few months, the system ran without any problem. But, in December of 2009, the condenser unit locked up, leaving the system completely non-functional . It was cold outside during this time and I had young kids at home. In the middle of the night, DeckAire had an on call technician come out to my home to inspect my unit and provide instruction on running emergency heat. By the next day, they had scheduled an entire replacement unit to be sent to my home due to a bad condenser motor. DeckAire replaced the entire outdoor unit under warranty at no additional charge. For a few months following, I did not experience any problems with my Amana unit. But, as the warm weather started to approach, I felt as though the unit was not keeping the house adequately cooled. Multiple times, I had called DeckAire with my concerns, and every time that I called, a technician was sent out to my home to investigate at no additional charge. As we got into the dead of summer during 2010, my home was peaking at nearly 80 degrees. My Amana Air Conditioner ran non-stop and my power bills continually crept higher and higher. I can honestly say that I was not happy with my purchase. But still, each time I called DeckAire with concerns, they dealt with me professionally and respectfully, each time accommodating my requests by sending out a technician to inspect the unit and check for any possible misconfiguration. As concerns remained through most of the summer, Dave Decker, the owner of the company, came to my home personally to do an inspection of the unit and installation. Dave visited a second time later because of my continued dissatisfaction. Again, standing by their product and business, Deck Aire made some recommendations and improvements at no charge -- all of which was above and beyond what they were really required to do. Unfortunately, at the end of that December 2010, it was deja vu all over again. My unit locked up again. The morning I went out, it was very cold outside and there was literally steam/smoke billowing out the top of the unit. Again, DeckAire had to come out to investigate the unit. It was behaving extremely erratic. During one visit with the technician, the unit was completely non-functional and showing similar symptoms. The following day with the technician, it seemed to be working ok. During a 3rd visit, the unit displayed the same erratic behavior. DeckAire, now over a year since the original installation, began coordinating a warranty replacement. The Amana area manager again visited with Mr. Dave Decker. After some coordination, the Amana rep found that apparently these units had a faulty circuit board which caused the main reversing valve to malfunction. Because of this finding, DeckAire was told by Amana that they would not warranty the whole unit, but instead only pay for the replacement part and labor. This was the second broken unit in just over a year. As a consumer, I did not want a "band aided" system. I wanted a full replacement. I wanted a working unit that was considered "new." One that worked correctly for a period of time. I did not find it fair that I was being forced to accept a repaired system when I had paid full price for a brand new, functional system. Thankfully, DeckAire sided with me. I was looking for two options. Either they replace the current broken one with a completely different Amana model number or apply my existing money towards a Trane unit, the other brand that DeckAire sells. The distributor would not agree to replacing the unit. Only to replace the faulty card and pay for labor. I was so put off by how the company was represented that I actually wrote a very extensive email to both the president and vice president of Goodman/Amana in great detail concerning my issues, experience, and what I though of the poor company representation displayed by the Amana rep. Within a day I had received a return call from their customer relations vice president and spoke with her extensively concerning what had happened. Although she was very sympathetic to my concerns, the end result is that they couldn't do anything further. They were not willing to give me another unit, replace with a different model or refund my money so that I could apply it to a different purchase. Again, DeckAire stood by their company and their promise. They said they would either personally replace the system or they would replace my system for me with something I wanted. I ended up having the Amana system replaced with a Trane unit and I could not be happier. This Trane unit has exceeded my expectations on all levels. My house is significantly cooler and more comfortable than my Amana ever was. Now, even at this time of writing of a year later, I haven't had a single problem. This unit runs great! DeckAire most certainly backed up the quality of their work and continually strived to ensured that their customer was 100% happy. If there were more companies that held to "customer care" and that stood by their company and product like DeckAire, consumers wouldn't have anything to worry about. I simply could not ask for a better company to deal with. I would highly recommend DeckAire to anyone. Despite all of the unfortunate circumstances, I have continued to refer friends and colleagues to DeckAire for the effort they put into their customer base, their level of professionalism, and the overall quality of both personnel and the company as a whole.

Incredible installation and sedrvice. No surprises. I was told how the installation would be done after a complete inspection of our home and description of different available units. I chose to get the best, most efficient system, for a slight increase of price. Prompt, clean service, and courteous technicians. I cannot think of one negative about Deck-aire.

They were very professional, and did a great job. They weren't the cheapest company, but they were well worth it.

Overall, we were exceptionally happy with the pricing, work, and professionalism of Deck-Aire. We would absolutely recommend them to anyone needing A/C services.

The customer service and quality is by far the best I've ever seen in the Air Conditioning business. They just continue to strive to take care of me as a customer and I don't have any complaints at all.

I had issues with them and they weren't good enough for me to continue using. It took 3 times over a 5-6 week time period for the same problem and they never really fixed the problem. They patched it and each time it was something more and I had to pay each time they came out for the same problem. It wasn't a good experience. It seemed like a scam. I thought they were just charging me each time for a good conversation and they didn't fix the problem. They did patch the problem so something was done but it wasn't to my satisfaction for what I was paying. I absolutely will not use them again.

Deckaire was highly recommended by our neighbor. Although our existing air conditioning and heating unit was still working, we were inspired to consider replacing it after seeing our neighbor's unit and the work your company did. Ours was about ten years old so it was just a matter of time. We scheduled another company to come out for an estimate but cancelled them after meeting with Dave.As you know we are very happy with the work Deckaire has done and as a result highly recommended your company to our neighbor across the street, who went on and had a unit installed by your company. We have also told others of our experience with you. Deckaire offers quality products (Trane, etc.) with very professional people working for them. They did an excellent job.

Deckaire will be my a/c company from now on. They are honest and trustworthy. When it is time for me to get a new a/c system, they are the ones I will call.

Our 10 yr old A/C stopped working. A repair man from the company that had installed the original system was called. He diagnosed the problem and said that the repair cost would be $700. He agreed that getting a quote for a new system would be a good idea since the avg life of Florida A/Cs is 10 yrs. We got a quote from the company that had installed the original system. We also got a quote from Deck-Aire at the recommendation of our neighbor. Since the Deck-Aire quote was less than the other quote and for a much better system, we hired Deck-Aire.

They are very professional and the guy that came out was very polite. I was satisfied with the whole process.

They are timely and professional. They installed the whole system for me and it went great. The work they did looks great. They always show up on time. I have used them for 6 years now. I know most of the guys because they routinely come to my house. They don't do bad work or try to sell me things that I don't need. They come and get the job done quickly. This is a really good company.

It was great. They were fast and professional. The estimate was clear to understand. The serviceman was very knowledgeable.

This firm provided quick and efficient service on old unit. When new system was needed (updating and economic use) esimate was quickly given and when ciontract signed installation was set up and work performed quickly and on time. Service since installation has been done economically and satisfactory. Compnay responds quickly and pleasantly. I will continue to use them in the future