CARBONNEAU'S Impact Windows, Doors and Screening

Very pleased. Work was performed in a professional manner, on time and within the price estimate. Would definately use them again.

We needed to repair the large sliding glass door in our master bedroom - it's the original - house was built in 1974. Upon searching through reviews on this site, I came across the company and placed a call. My husband and I both work, so we needed a first appointment of the day - so we made a booking for one week later. The agreement was for Mike to stop by and do the diagnosis, and schedule a subsequent appointment to do the repairs. The appointment window was 8:30-9:30 a.m. and Mike showed up at 9. The diagnosis was done in less than 10 minutes with a thorough description of what needed to be done and a cost associated - the $195 plus tax sounded a lot better than the $3,000 replacement cost! Fortunately, my husband was working from home that day, and Mike's schedule allowed him to stay and get the repair done there and then. His son joined him to do the work, and while I headed off to work, my husband said they did their work, were professional and courteous throughout and now we have a functioning sliding glass door again. We couldn't be happier with the entire experience - this one contractor has made the money we paid for a year's of Angie's List worth it!

Wonderful. They are very professional. They arrived promptly as scheduled. I used them at my home to remedy a very sticky sliding glass door. They were quick and cost-competitive. I called them a 2nd time after having had to evict renders from a rental home - they fixed the broken window pane as requested and were also willing and able to help with another repair of the window frame. I will definitely use them again if necessary.

He submitted a summary and work proposal. It seemed a little high, so I got a second opinion, which was considerably lower, so I went with the other repairman.

I felt they were very responsive to answer my calls and getting back to me. But I feel the workmen who actually provided the service could have been more knowledgeable. At this time, I feel I need a new front door lock, or they need to fix the problem that I currently have with the lock that I purchased (new) and they installed.

I own a small 1200 sq ft 1959 built home in Pompano Beach and am currently renting it. The tenant complained of the awning type windows hard to operate and/or not closing tightly. Called Carbonneau's for quote. Received the quote in timely manner but seemed high at $1,250.00. I called another vendor, Florida Window Parts, Inc., for quote. Florida Window fixed all problems + repaired a sliding glass door with new rollers, total $424.00. Tenants are very happy with the result, all windows and sliding door are easy to open/close and are tight. Carbonneau's responded to me that what they proposed "was far different than what this other company actually did" which is true. However, what Carbonneau's proposed was apparently more work than what was required.

They were wonderful to work with. The installation went in with no problems or issues. They did their best to keep the dust and noise to a minimum and worked within the confines of the condo rules. They were quick, porfessional and very customer service oriented. I would reccoent them to anyone and I would hire them to do other work.

The owner of the company came and didn't try to up-sell me on anything. I wanted to reduce the sound coming from outside and he gave me an offer that made since.

Overall, it went very well. I initially contacted Sammy's Door repair (see review). Carbonneau's Home repair was excellent from start to finish. Owner, Mike, came out and attempted to fix original door (30 years old) and recommended a replacement. Since he is a general contractor, i was able to utilize them for door install. They were competively priced and very responsive throughout the project. They also handled the permiting process with City.Installation was a one day operation. The installers were on time, polite and worked throughout the day to get the job down by 5P. I have recommended this company to others in my condo building and would use them again.

Based on what the tenant told me, the repairman showed up either at the very end of the 3-hour time range the company secretary had stated he'd be there or perhaps just past that time. I was originally given an estimate of $175 (another local company had quoted me $185) but shortly after the repairman arrived I was called by the company's secretary to say that the job is more complicated than originally thought due to an L-shaped bracket (which was exposed to outside elements and the screws would be difficult to remove as a result) that was holding the door in place and that now the job was going to cost an additional $100. The repairman sent me a couple of photos of it via a text message as I did not recall noticing the bracket. Feeling in a bind, I gave the go-ahead. The employee did a good job since the door is working fine now. However, about 4-6 weeks later, the same tenant called to tell me that now the other set of sliding glass doors was giving him the same problem (that one had an L-shaped bracket, too, which had also been exposed to outside elements and the screws looked like they might be somewhat difficult to remove on that one as well). When I called around for prices again, I was able to find another company based out of Miami that services Broward County as well and they ended up doing the same job in less time (based on the tenant's comments to me right after the workman left)... except that company only charged just under HALF the price of this one. To make matters worse, about two weeks after the second sliding glass door was fixed, the secretary at Carbonneau's left me a voicemail message to say she wanted to speak with me about the invoice and faxed it to me again stating it was still unpaid when, in fact, it had been paid within days of the work being completed (a call to my bank confirmed the check had been deposited weeks before I got the call about a supposed unpaid invoice). We got the issue resolved and Carbonneau's secretary did leave me a nice voicemail apologizing, saying that bookkeeping did not take it off the accounting in the system... but the bottom line is that I didn't appreciate being sent the invoice a second time when it was already paid and the fact that their error wasted my time in having to resolve the matter as a result.

Please see discription above Great experience with this company!

Promptly responded and came to evaluate window problem. Ordered necessary parts and returned to complete repairs in a timely manner.

There was some miscommunication between the call taker and myself, and when I explained what had happened, the service man was very apologetic and promised to "do right" by me, which, I feel he went a long way to keep that promise. I will use this company again for any home repairs that I cannot do myself.

Had a sliding glass door which would barely move. They arrived right in the middle of the window of time they told me they would be there, after calling me ahead of time to make sure I was home. Arrived on site and promptly went to work, being very neat about everything that they did. Got the door so I could move it with a single finger, and cleaned up after they were done. Highly recommended.

I called Carbonneau's Home Repair to replace the cracked pane of impact glass that had been damaged during an attempted home break in. The impact glass windows kept our home secure. My husband is usually able to handle most of the repairs in our home, but we knew that impact glass requires special care. We had already purchased the replacement glass for the window, so I was looking for someone to install it. My call to Carbonneau's was answered by a very pleasant voice named Jill. She took my information, set an appointment and quoted the price for the labor. I asked about the 10% coupon that was offered for repairs and was told that my job did not qualify, but we were given 5% off our quoted price of $200.00. My appointment was changed due to the rainy weather, but Sean kept in touch with me to make sure my job was done on a day and time frame that was convenient for me. He arrived within our agreed time frame and went right to work. The broken pane of glass was removed from the outside with a minimal amount of mess and replaced within an hour. He came back inside to make sure that any debris from the removal was cleaned up. My husband and I are very pleased with the work and professionalism from this company and will definitely call them again.

We are very happy with the work that Carbonneau's did for us. Very professional and outstanding workmanship!

Our sliding doors are quite old and not working properly or closing tightly. After rollers were replaced and maintenance the doors roll smoothly and we have no A/C escaping!!! Also a large screen and frame was replaced. It was a pleasure to have the Carbanneau Co. take care of this. They were on time and worked efficiently and cleanly.

They showed up on time and were very professional.

Professionaly handled and would highly recommend the Company

We highly recommend Carbonneau's. We have had some terrible experiences with people in the past and as a result we almost always just expect to be disappointed.This was not the case at all with Carbonneaus. They could not have been been more professional or accommodating. Although there were very few issues at all, the few things we noticed that needed their attention were taken care of with a smile, promptly and perfectly. I wish all our experiences had been as positive as our experience with Carbonneaus. They did a great job for us. We are very pleased.

Let me state first that they did replace the pane of glass, for the price estimated, and honored the Angie's List coupon. However, we were disappointed to find out later that the repairman used clear glass and did not notice (or tell us if he did notice) that the rest of the window was smoky glass. He knew that we were going to get the entire window re-tinted (he even recommended a tinting company to us), so he could have peeled back some tint on another pane to check or looked at the glass he had already removed. Someone who does this for a living should have noticed the difference or thought to check. For that reason, we probably wouldn't use this company again.

We got an estimate for impact windows on the whole house. The man who came out was prompt and professional. He gave us an email quote promptly, and also promptly provided several other quotes as we asked about different thickness glass, etc. This is the only service that was performed, and it rates an A. So, we agreed on a contract, and the man (Mike, I think) said that his son (Sean, I think) would be calling about meeting to have us sign the contract and provide the deposit. Days went by, and no one called. After several days, a man named Dan called on a Friday, and arranged to meet us at 5:30 on the following Monday. We rushed home from work to find a message from Dan to the effect that he was backed up and could not come. He asked me to leave a message stating when we would be available. I did this, and again days (2) went by without a phone call. This service rates an F; hence, the C for a final grade. (BTW, Dan called within 10 minutes of my call canceling with Carbonneau's.) I should add that Carbonneau's pricing is good. We are going with a company that is actually pricier, but which inspires confidence about finishing in a timely way. Carbonneau's may well be fine for persons who are not on a tight schedule; but for various reasons we needed to get things arranged without much delay.

The price was reasonable, the service was prompt and professional. I would definitely use them again, and would recommend them to others.

I am happy with the work they did and would use them again.

They came one day to access what was needed to be done and give us a price. Then they came back another day to do the work. They were very quick and efficient. Done within an hour.