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"Great"

"Was told that due to the hurricane we had to pay them upfront, which we did, and then we were responsible to submit the expense to our insurance company for reimbursement, which we did. What surprised me was that they charged us $127.84 for the estimate, as well as $1,550 for tarping ( 1-20x30 tarp = 600 sq.ft, 1- 20x40 tarp = 800 sq.ft at $1.00/sq ft., and 30 sandbags at $5.00 each). I asked if they would deduct the estimate charge since we were paying them right then and there to install the tarps but I was told that those were separate charges. On October 13, 2017 I wrote a check for $1,677.84. We were told that the tarps would be installed "sometime over that weekend", which they were. Unfortunately they didn't cover the hole over the garage and we came home to find 3-5" of water in a bucket as well as water all over the floor. I called the estimator immediately but no one showed up to the house the next day. Once I called the office someone came to reposition the tarps. Then on October 25th we came home to find the tarps had blown off our roof. I called PDR and was told that the authorization I signed states: "I acknowledge that the temporary repairs do not carry any guarantee". Unfortunately I didn't see that line when I signed digitally on the estimators IPhone. Shame on me. Advice: Print out the agreement before signing! Several calls back and forth to my insurance company and I learned that they would pay for reinstalling the tarps but that I DID NOT HAVE TO USE PDR and to get whomever I could so that the leaks wouldn't spread. I called my roofer, who came out the next morning (October 26th) and watched while one man spent half the morning cleaning up the tarps, removing the sandbags and then put tar on numerous areas over the entire roof. Then on November 13th I received a call from our insurance company asking about an invoice they received from PDR for $1,300 for reinstalling the tarps on our roof. "WHAT?" I said. They didn't reinstall the tarps! The end of the story is as frustrating as the beginning. I learned today (Feb. 12, 2018) that Paul Davis Restoration resubmitted an invoice and my insurance company paid them for services THAT THEY DID NOT DO. I have proof, pictures and an invoice from the company who DID the repairs. It's hard enough to get through the emotional stress of a hurricane, but even more disturbing when you have to fight for your right as an insured individual. Fortunately for us, only 1 of the 5 contractors we used did us wrong."

"On March 16th of 2021, I had our pool cage refurbished. I had actually put down a down payment of $1500 on December 14,2020, but they could not get to my pool cage until 2021 (after many calls to the company). The job was finally finished, and the balance paid on March 25, 2021, and looked beautiful. I wrote a glowing review. I should have waited. After several rainy days, I noticed that many of the screws they had replaced were starting to show signs of rust. I have been calling them since then (it is now March 2022) to try to get someone out to my home to correct the problem (which I was told was just a matter of the screws being "screwed too tightly" and they just needed to be "painted over". I had never heard of this and the screws that they took out lasted years (since 1995) before any showed signs of rusting - definitely NOT within a few months and some rain! I am so angry that I paid $6,500 for this awful job and horrible customer service. They were the highest bid, but I fell for the "best for the job" line and the "we stand behind our product" lies. I have contacted them several times but calling and being polite, patient, and "nice" have not worked. I am writing this as a warning to others. I had also believed the glowing reviews."

"The customer service and the worked performed was exemplary. The technician arrived on time, he explained the process, and when the job was completed, my patio looked brand new. I planned to continue using this company for future patio maintenance service; and I highly recommend this company to anyone that appreciate a company that value their customers, and provide excellent service and fair pricing."