S & W Kitchens Inc

We were very pleased with the entire process. The sales staff was courteous, the showroom had plenty of options for cabinets and hardware, the installation was seamless and the results were great. It has been 4+ years and the refaced cabinets still look fantastic.

S&W are not nice people to work with. They are extremely expensive and their is no transparency in their billing. Their bill shows $98 for grout, $72 for a shower head, then a total of $4815. What is the $4645 for? It looks we are going to lose our $2781 down payment, but on the bright side, we will have saved thousands by not contracting S&W for the water damage work. Sometimes lessons learned can be expensive. We recommend you do not give these people your hard earned money without a very detailed contract and maybe legal help. If you can afford S&W you can probably afford a lawyer too.

We heard of S&W Kitchens on WDBO. We then picked up the S& W Kitchen designer's business cards at the home in Garden show in Orlando. When I spoke to her on the phone she was nice and professional. The day of the appointment she called to see if she could come several hours later than scheduled. We could not do this as we had another scheduled appointment. She showed up 30 minutes late anyway. The contractor showed up on time ,but sat out front in his car for 10 minutes. No one really seemed to care what we wanted. They seemed more interested in up selling us. We only wanted to reface the cabinets and replace the counter tops with granite. The designer kept trying to get us to get all new cabinets and said it was easier and the same price as refacing. Then when she gave us the estimate she said it would be a few thousand more then refacing. The designer did not give us any suggestions whatsoever. In order for this to happen we were told we would have to give them a $1,000.00 retainer fee. The worst part was when the contractor told us we would be charged $650.00 for damage to the house! We questioned this and were told that "when you carry a large slab of granite you are going to hit a few wall". We were given a quote of $17,000.00-$28,000.00. A huge difference! Also, a very high quote. We ended up going with another company that was much more helpful and reasonable. We ended up paying thousands of dollars less. This included having a desk and new cabinets built on a separate wall and a new sink Plus the refacing and granite counter tops. For anyone thinking about using this company don't waste your time.

Just getting a started. So far - great

Their price was the same with the other companies that came out. Regardless of the configuration, they all had the same dollar amount. It was amazing. They have been in business for a long time now. They were very polite, on time and very professional.

They did a gorgeous job. Glenn was our designer and he did a really creative design with unique materials. He also listened to what we were looking for and took into consideration of the rest of the house so everything went together. He was very responsive to our questions and concerns. The workers were wonderful as well. The job took around 1.5-2 months, which lined up with the time estimate they gave. We found some materials online at a better price, and Glenn was able to work with us to get these items for the job. Glenn was very easy to get a hold of throughout the whole project. Glenn did a truly custom and unique design compared to the other estimates we received. He really thinks outside the box. That is what sold us on using S & W.

It is not often that you find people who you want to adopt as family. It is even more rare when it is with people you contract for remodeling in your home. That is the experience we had with S & W. Our project manager Glenn Rumer was on top of everything and took excellent care of us durring the entire process. I don't think I had too many changes to the initial plan (mostly item changes rather than construction changes) but even if I did, Glenn was always enthusiastic and helpful in finding the right products to fit our budget and my slow-to-solidify vision. The primary craftspeople Todd and Heather (otherwise known now as "our children" - yes, we've adopted them) are absolutely phenomenal: detail oriented and highly skilled. Such hard workers!! I finally had to tell Todd that the ceiling patch was as good as it was going to get - he was going to go after a 4th effort on it to fix a barely noticeable line between old and new. No one will ever see the ceiling - the kitchen itself is so beautiful. Todd and Heather made everything just lovely and kept the house clean with their meticulous and careful work processes. We would have them do any kind of work for us and know that it will be done righ and beautifully. Glenn also made sure that the project started on time (1/22) and that it was functional again by 2/20 in time for a visit by out of town guests. The total project lasted longer than originally anticipated due to my need to see cabinets installed before choosing granite, and granite installed before choosing back-splash tile (which was backordered for months). It was all worth it in the end, though I think Glenn thought he'd never be done with us. ;) If you want great work, and a great team to make your project a success, hire these people. Heck, you may want to adopt them too!

It was fabulous. They were incredibly professional from the minute they started to the minute they finished. We are more than pleased with the finished product. We highly recommend this company to others.

Their estimate was incredibly high. We ended up doing 90% of the work ourselves and for them, they were going to take the pantry out themselves. And then we ended up buying the cabinets online and then assembling them ourselves, and they were going to do top of the line, incredible cabinets. The tile was going to be one with about 15 different patterns, just incredibly expensive. They had top of the line materials and everything. We just paid the $600 for the design and then we just basically took that idea and used it ourselves. They were great. Actually some things they were really good at, but then there were other things like they were going to put our refrigerator right next to the wall and I thought how are we going to open up the refrigerator door. So with stuff like that you would have thought that she would have known. They were very punctual. Their hours were kind of weird, but it worked out. I probably would not hire them in the future just because I feel like they ripped us off.

very nice people, their bid was way too high did not go with them considering every one else was 20k cheaper.

All of the employees and trades were excellent to deal with. We had no issues with placing a lock box on the door so they could access the home when we were not present. The design by Brooke is great. Her recommendations on tile, cabinets and fixtures were excellent. We had access to the bathroom and dressing area in about 6 weeks. The work was not final for 6 months. The delay was due to laying tile on the shower floor prior to an inspection and tiling the tub enclosure without allowing access to the plumbing. Brooke worked with us on the redesign of the tub and due to her error did not charge us for the re-tiling. S&W worked with the inspectors and finally received approval on the shower floor after having an engineer sign off on the work.

They took the 7 months to complete the job. And they are refusing to credit us for the time it has taken to complete the job.

Everything went very well and on a timely and organized basis They were very responsive every step of the way with my questions.

We did not continue with S&W because the estimate was way over the budget we had.

They did a lovely job. They went over everything in detail on the estimate and everything in detail on the contract. I was exceptionally impressed with them.

It went okay. We had already started the design process with Google Sketch Up before we contacted S & W. Bill answered many of our questions and was tolerent of our quirky slooow schedule. Joe and Bill came out to the house and confirmed our measurments. The estimate was what got us. If they did everything it could have been $50000. Too much for a bathroom. Bill told us they could do as much or as little as we wanted. Cool. It was around the holidays and we were trading emails. I had many questions and not all of my emails got responses. I was very detailed in asking questions and was disappointed when they never got answered. Because of this I started looking at other contractors. Visited the showroom and found out the type of tile i wanted was not available and cabinets I had seen elsewhere were more expensive through S&W. (Same type). IMHO shower fixture selection left much to be desired. Our last meeting I realized my questions that had been previously sent through email were just being considered right then. Guess i wanted a bit more attention for the $750 I'd spent. i came to the realization that we were very willing to do much of the product selection legwork and could save a bunch of money this way. So, that is what we did.

Still waiting for a new design.

No work performed, because they never gave me an estimate.

Excellent!!! Couldn't have gone better. Glenn explained expectations to us in the beginning and delivered accordingly.

this was not a good experience. We had gone to the showroom (asctually the one in Winter Park) and had asked for estimates for our bathrooms and kitchen for remodeling. We scheduled and appoinment for someone to come measure and do the estimate and the sales lady did a NO SHOW. When I called the office after waiting 45 minutes , they said she was "on her way", but she arrived over an hour later.She did the measurements, claimed she would get back to me with estimates, and then I didnt hear back from here for weeks. All of the other contractors gave me estimates and ideas promptly. She acted like we were unimportant. She was condescending and acted as if we probably weren't even going to use her estimate. BOY, she was RIGHT!!!! I dont need to enter into a construction contract with a company whose front line representative is that bad... enough said.

I had 3 quotes on the job. Unfortunately, S&W's quote was too high for this job. I'm sure they provide great design and superb quality, but since their quote was $10,000 compared to $3500-$5000 on the other 2 quotes, I can't justify the expense for this secondary shower. If you need a designer and have a bigger project, then you may want to call them for a quote.

There were many serious issues with the job overall and delays and extra costs on my part. The double vanity which was priced at more than $2,000 was ordered incorrectly as five separate pieces, none of which were made for sink basins. This caused quite a problem with the placement of the sinks. I asked and was quoted for a White Carrera marble vanity top. When I told Lauren, the designer and project manager, that I wanted to select the marble myself she said I had to go to their fabricator , Parthenon, since that is who they worked with. I made and appointment and drove to New Port Richey on a Saturday but the person I was to meet was not there in the office. I spoke to one of the owners but he told me there were no White Carrera Marble for me to look at and that it would be ordered special for my job. I told Lauen I wanted to check other granite yards. She told me I could go to Mount Crest but I would be shown the "slabs" I could choose from. None of the slabs were White Carrera. I did choose one . I made a special trip back to Partheon to dicuss the placements of the sinks since I wanted them centered on the mirrors that would be hung over the vanity . We discussed the sink placement at 11 inches from the wall. Also, when I asked about the sinks, I learned that I had to choose the sinks from Partheon which just had 15 inch or 17 inch round white sinks. When I told Lauren I did not like the sinks, she said I could buy my own (an extra cost) if I chose. When the counter top was delivered and installed the sinks were placed incorrectly right up against the wall and the marble looked yellow against my white vanity. I told Lauen the sink placement was unacceptable and the marble was a really bad match to the vanity. She told me I could choose another counter top , at my own cost. I did that, but I cost me an extra $500, plus $200 for new sinks. The job was delayed 3 weeks. Also, the vanity was supposed to be bumped out in the middle but was installed flat against the wall. The drawings the installers had did not show the bumped out section. That had to be done after the installation. The vanity also had to be cut out on the inside to allow for the sink installation and two drawers were lost. The construction workers - plumber, electrician and tile guys were great and realized the mistakes in the design. I would not reccommend using this company and I will not use them for any future work.

Working with Larissa was a great experience. She was very patient with our many questions and struggles. She didn't rush us and took the time to answer our questions and help guide us as we tried to make decisions. Work began promptly with the tear out. The first week went along very well until the County showed up and said we needed permits. All work had to come to a halt until the proper permits were pulled. Adam worked very hard to get everything done so work could resume without too much delay. We lost about a week. As soon as the permit situation was resolved it was all hands on deck to get the job done. Eric, the carpenter was absolutely wonderful. He worked so hard and did beautiful work. Even the granite people commented on how level all the cabinets were, which made it easier for them. The kitchen and master bath was done at the same time and then the second bathroom was done a couple of weeks later. Everything turned out better than we could have imagined. We are so glad we chose S & W for our remodeling.

We are about two weeks away from the opening work. Orders for the cabinetry and counter tops have been submitted a couple of weeks ago. We have scheduled another pre-construction meeting, and we expect the electricians to come back out and help us deal with a situation with our hot water heater which is not located in the kitchen, but clearly impacts it. We will keep Angie's List readers posted as the project progresses.

The designer came to our house. He was nice and very professional. We showed him pictures of ideas we'd been collecting from magazines. We explained that we had spoken with other companies, and showed him how we had used masking tape on the floor to show where they suggested we put our kitchen island. We told the S & W guy that we DID NOT LIKE the shape of the island as it threw off the lines of the room and stuck too far out into the walk area. We have an unusually shaped kitchen and it presents a design "challenge". He took measurements and notes and told us he would have his design ideas to us in 2 weeks (the other 3 companies we spoke with had ideas to us in a week) 4 weeks later... he called to let us know that he had a design for us to see. To say we were disappointed was an understatement. The design was similar to the other companies, including the island that we EXPRESSLY said we DID NOT LIKE! The price was double what everyone else said, and the design was mediocre. The design we were promised in 2 weeks took 4 weeks - which causes concern regarding deadlines. Needless to say we won't be hiring this company.