S & W Kitchens Inc

From the initial design, cost estimate, and construction everyone was very professional and very considerate of our specific needs. The work was completed 3 weeks ahead of schedule.

We absolutely love our bathroom remodels (Master and Guest). An outdated space was turned into our own personal spa. Our designer, Sarah Kraus was a dream to work with. A complete professional that helped us bring our vision to life making it nicer than we could have imagined. We are busy professionals with hectic schedules. Sarah, was considerate of our time and flexible with her schedule. Remodeling can be stressful. Sarah ensured we had a pleasant experience. She has great vision and will help you make the most of any space.

The project went super smooth and the results met our expectations, exactly. The S & W team put together a well thought out project plan, reviewed it with us in detail, including drawings, accessories, the timeline, and costs. There were no surprises except that it went as planned! The contractors who worked on the project were truly professional. The job site was kept clean and neat, the workers were personable and polite, the project manager was very diligent. Outstanding effort by all involved.

great! excellent designer and tile man. a little pricey but ended up with a great quality remodel.

Very good Quality was excellent Time to completion was reasonable

I've got nothing but good to say about them. I went with an independent guy just because he was considerably cheaper. Overall I would give them an A. The only thing I would probably give them less than an A on would be pricing; I would give them a B on pricing. But as far as everything else, I would give them an A across the board. I met them in their showroom, so I had some extensive dealings with them, so that's why even though I didn't use them, I feel I can evaluate them realistically because of my dealings with them. The only thing, I can't grade them on quality of work because they didn't do the work. They are somebody that I would recommend if I had a friend or somebody that said hey, should I contact S & W, I'd say by all means give them a call and listen to what they've got to say.

We were fortunate to have Laura Scott and Dale Thomas create a gorgeous master bathroom for us where none existed before. There wasn’t any existing plumbing and the electrical had to be totally redone as it wasn’t up to code. We live in an old 1935 house and they turned what used to be a very small 10 x 5 enclosed front porch into a spa like retreat. It definitely was an adventure as we encountered many stumbling blocks along the way as one does when challenged with renovating an old home. You never know what you might uncover including a few extra layers of floors, extra layers of ceiling and extra layers of walls. The original design would have been beautiful but because of all the adjustments we had to make the design morphed and developed along the way and it came out even better than the original plan and I wouldn’t change a thing or the process that got us here. Laura was fabulous to work with and from the moment we met her we felt like we had known each other for years. She was such a joy to work with and we felt that we were always on the same page when it came to coming up with materials or ideas. She definitely got our vision. I couldn’t have asked for a better team. Dale our construction guru was incredible when it came to having awesome and unique ideas that fit perfectly with not only our style but the style of the house. We kept having to change materials and adding and subtracting things and he was always so creative but always keeping in mind the era of the house and the fact that we were trying to stay true to that and we had a great time feeding ideas off of each other with the end result that the finished product was something we can all be very proud of. I cannot thank the team at S&W Kitchens enough for not only giving us the master bathroom of our dreams but also for making the experience one we will always cherish. Susan & Gary Drake

All good except very unprofessional at cleanup. We would call our designer and he would say it's the contractors job (both work for S&W) and the contractor would say contact designer. In the end, left to hire a cleaning crew ourselves. This is after $57,000.00 paid. They even said cleanup in contract.

Hiring S and W Kitchens was possibly the worse decision I’ve made as a homeowner. The project was started in December and was to be completed by mid-April. It is now well into August and the work has yet to be completed. I was told by Larissa Berendsen that all the materials would be ordered prior to demolition, was I didn’t know was that much of what was ordered would be the incorrect size, color, or style. My foyer tile was installed three times before they used the correct tile. Bedrooms were all painted the wrong color. The wrong interior doors were ordered. The wrong interior hardware was ordered. The wrong laundry-room cabinets were ordered. The glass panels on the custom front doors were incorrect. Hardwood floors in all bedrooms were damaged upon installation and had to be ripped out and replaced. The kitchen lights continue overheat and cut-out after 20 minutes of use. On one occasion, my neighbors called to let me know that my front doors were left wide open without anyone on site for hours. I came home to find my doors unlocked at least five times. There is a lot more, but this gives you some idea. I met with the owner, Joe Steenbeke, two months ago to address these glitches and he assured me that the problems would be addressed, yet two months later, I am without a finished home. I saved for seven years to afford a home remodel, it is heartbreaking to know that I gave my money to people who care nothing about their customers.

It went very well! I was kept informed by the construction superintendent of when things would happen. There were some hiccups, which can be expected; they were handled quickly to my satisfaction.

I first sent the email form they have on their website requesting someone call me for an estimate on a whole kitchen and two bath remodel. Two weeks passed by and I didn't get a response so I decided to call them. A salesperson told me I was assigned to someone and that they would call me back that day. I waited two days and called them back and explained the situation and the man on the phone just told me the same thing that I was assigned to someone and would be called back. I cannot do business with a company that doesn't even bother to call you back after speaking to two different people. Will take my business elsewhere.

We had a wonderful experience working with Lacie at S&W. She was a wonderful resource and extremely helpful with the design of our kitchen and bathrooms. She went above and beyond and helped us make choices for our new home. The building process can be stressful and she helped us to keep focused on each project. She made sure each choice we made tied in with our other selections. We are very happy with all of the selections!

Great! The kitchen turned out even better than I expected!

Can’t say enough good things about our experience with Lacie Rice and the team at S&W Kitchens. We engaged them for a full kitchen renovation & they exceeded our expectations. Seriously, how often do you get to say that? Our project was delivered on time, within budget and met all of our goals. The design was thoughtful and creative – the cabinet quality was excellent and the craftsmanship outstanding.

Wonderful experience Kirstin and her team at S&W are amazing I plan on several more projects with them

Excellent! Greg, the design consultant I worked with, walked (with) me through the entire project and he was thorough and knowledgeable. The workmen were competent, courteous, and prompt. I couldn't have asked for a better experience and outcome. I am planning on using them again for another project.

Excellent . . . I would use again in a heart beat!

I hired S&W for a kitchen remodel in 2014 after recommendation from a friend. I was impressed out of the gate with their professionalism and preparedness for consultation by bringing BOTH the designer and the contractor for our first meeting to get an idea of what would be involved. While the price may have run higher than a "mom & pop" contractor or Home Depot, etc...S&W far exceeds them in terms or meeting commitments during construction, meeting prices as spec'd (no surprises), and quality of construction. I live in a condo downtown and S&W made my life SO much easier by dealing with my association for me. They handled the application, booking the freight elevator and establishing a rapport with our building staff. Having done such a great job with the kitchen, I hired them again 2 years later to do my master bath. I didn't even look at other contractors...with S&W, I knew what I was going to get and wanted the same quality of service & low stress all over again. They're simply fantastic to work with.

My kitchen project went like clockwork. Even though I am well-versed in the kitchen remodeling environment, it was very satisfying to know that there are several checks and balances in the process with S & W Kitchens. They reviewed my design, and made some suggestions that were extremely helpful. The project went without a hitch from start to finish, and my friends are extremely happy with the final outcome. I will definitely be using S & W Kitchens again with my future projects.

We mostly worked with Joe and Bill, they were great. Even though our job was not the biggest of jobs, they made sure we were completely satisfied and happy with the lay out of our project, before going ahead and ordering all the cabinets. Once we all agreed on the lay out, the cabinets and parts were all ordered with no issues. The bar went together wonderfully, and we are one happy customers. I would definitely recommend them to anyone, they were awesome!!

From start to finish Andrew Meeder, sales representative and very pleasant, was always giving updates on how the prefab was going and did all the footwork in meeting deadlines for the project to started and completed as agreed by the both of us. He arranged for the men we requested for the countertop installation as we have seen their work at a neighbors. Whatever it took to do the paperwork be it by phone, e-mail or US mail it happened. The project got started on a Tuesday with tear out and carrying away the refuse while trying to keep the dust as low as possible always cleaning up after themselves which was really appreciated. The men were always on time to get started. The counter tops were a fabulous job and any cutting was done outside. The job was finished at Friday noon and we were so happy with our new countertops. We would consider S and W Kitchens for future jobs hands down!

I hired S&W Kitchens to do a whole house renovation. This included the kitchen, the master bathroom and the guest bedroom and floors. They did a spectacular job of transforming a pig sty into a palace. I worked with designer Krista and contractor Tim. They made sure everything was done either on schedule or ahead of schedule and on budget. If there were any concerns each were easily reached by phone or text and the issue would be resolved post haste

We called for a consultation and estimate over a year ago and a designer came out and discussed it with us taking measurements and pictures and we've heard back from him since. We called him and he told us that he had to send the estimate to the main office in Ocala for approval and that's the last we heard from him. Just can't remember his name but had hoped to get this job done.?

S & W Kitchens performed all work extremely well. Nate did an outstanding job on the design and Chris did a great job coordinating all the activities and ensuring all the work was performed correctly and that we were completely satisfied with the results. Everyone from S & W Kitchens including their sub-contractors were polite and professional and demonstrated excellent work ethics. The demolition went well; the carpentry, plumbing and electrical were completed and fixtures and glass shower stall; finish work, moldings, paint and final cleaning were completed with excellent results. S & W Kitchens in addition completed some additional change orders with similar excellent results We are extremely satisfied with the all work performed by S & W Kitchens and their team.

It started out fine but ended terribly. When we shopped around for kitchen companies in the beginning, we felt most comfortable with S&W and our designer. We went over all of the features that were important to us regarding our kitchen design. When were ready to proceed, we began finalizing the plan with our designer. When the design seemed finished, we had a meeting at our house to finalize the design details. Then we met the first time to sign-off on the design and provide our down payment but, we were shocked at important details that were either incorrect or missing. The excuse was we never mentioned it and it was not in our designer's notes. We were very clear in the beginning, and discussed these design features at the recent meeting at our house. We asked for additional information that day due to the impact of correcting the design and chose not to sign-off that day. The following weeks were met with additional issues. We noticed other design features that were missing. As these were getting corrected, the price was going up since they were missed in the quote. We inquired about the cost of adding a few final design features when the design seemed finished again, and was given a general amount. When the final paperwork was picked up to be reviewed, the overall change in cost was significant and surprising. We asked for a break down of cost for the final details that were added (maybe we could afford 1 over another). We're told the "cost is what it is". There are never any details in a quote. Further, we were told we were confused by "all of the changes we made". Well, many of those changes were necessary to correct for details missed by our designer. Additionally, we had a baseline cost to reference from the first time the design was "done". We all would probably have had a clue as to cost changes along the way if information was provided with a quote (e.g. list of cabinets) - but it's just a number and the drawing doesn't necessarily convey everything. I don't think it's unreasonable to know what you're paying for. We asked for the final few details to be removed, but the change in cost still did not make sense. Again, the cost is unexplainable by S&W. We decided to talk to the manager, he can't explain it either and further says we're confused. Not once did he ask us how things were going or seem to care about our end of the experience. The manager was just concerned with closing the deal. He later offers to drop the price a little and pressures us to approve it. Being pressured was not okay, that was the last straw. We called our cabinet manufacturer, they said that providing an itemized cost to S&W is no problem, they just have to ask. I understand S&W has some mark-up and would have to adjust the numbers before they provide us that info, so why is this so hard? We went to an owner who was finally able to do that, but that did not explain everything or make-up for the frustration. The design was still missing an important detail. At no point did S&W ever acknowledge any wrong doing. It was always our fault. Did we make some design changes, sure, but that's to be expected - we've remodeled a kitchen before. Blaming us for all of the missed details is not okay. They did knock a little off the price, but the design still wasn't right, we no longer had any faith in their ability, and we're now the "confused" customer even though their staff could not explain anything. We ultimately decided to stop the process and not to use S&W Kitchens for our kitchen remodel.