Get matched with top heating and air conditioning pros in Laurel, FL

"Excellent service"

"We hired Arctic Air to install a new two-stage, 4-ton Trane AC unit along with new R8 ductwork in our home in Sarasota. They arrived on August 1st to begin the installation, and things quickly went downhill. Right from the start, they were disorganized, and after only a couple of hours, I checked on their progress and realized they had not brought the R8 ductwork we had explicitly requested. Instead, they brought cheaper R6 ductwork, which provides inferior insulation. After phone calls with the salesperson and the office manager, they eventually dropped off the correct R8 materials. I should not have had to babysit them to ensure I got the product I agreed to. They finished the job the next day, on August 2nd. The drywall around the new ductwork was completely wrecked. It was so poorly done that air from inside the house was drafting through a hole in one area, and left gouges and holes in other areas. On top of that, the air handler in the garage was sweating so much that water was pooling on the floor beneath it, with condensation beads running down the sides of the unit. I immediately called Arctic Air to report these issues. On August 6th, they sent someone to inspect the job, and the technician confirmed what I already knew: they had done a shoddy job, and there were multiple issues that needed fixing. The next day, August 7th, they sent the original installer back to fix the problems. His fix was to slap some tape over the drafty drywall holes. As for the condensation issue, he told me, "It always sweats like that in a garage. Unsatisfied, I got a few second opinions, and every one of them confirmed the condensation issue was excessive and that the drywall was left in an unacceptable state. These were not minor cosmetic problems they indicated poor craftsmanship and lack of attention to detail. I contacted Arctic Air again, and on August 13th, they sent a technician to add a bit of insulation around the air handler, saying, â Let see if this helps. It did not. The condensation continued, the drywall remained in bad shape, and the ductwork was still subpar. I had to call them back yet again. On August 16th, the operations manager himself came to inspect the job. He admitted that the installation was poorly done and agreed to fix the drywall and the condensation issue. At this point, they also suggested installing a new filter box, something they had not mentioned when they sold us the system. Why was not this brought up during the initial consultation? Additionally, they claimed to address the ductwork issues the county inspector had failed. On August 28th, they returned yet again. This time, they partially fixed the condensation issues about 70% of it was resolved and did an adequate job fixing the drywall. However, the ductwork problems persisted. On September 11th, Arctic Air came to address the ductwork that had failed the county inspection, yet again, but they claimed nothing was wrong and left without fixing anything. The same pattern repeated on October 1st: they showed up to fix the ductwork, again said there was nothing wrong, and left. During this visit, I was told they would work directly with the county inspectors office and handle the situation. It has now been over two weeks, and I have not heard a word from them. To date, the county inspector has visited my home three or four times, and Arctic Air has been here more times than I can count. The entire ordeal has been an absolute nightmare. When you spend $19,000 on a new AC system, you expect the job to be done right the first time, not dragged out over months with countless mistakes and poor workmanship. If I ran my business this way, all my clients would cancel their contracts. I bill my clients a solid hourly rate for my time, maybe I should send Arctic Air an invoice for the endless hours I have spent trying to get them to fix their mistakes"

"Excellent quality of work. He is very conscientious and follows through."

"Excellent company and technician"

"*****Beware these 4 or 5 star reviews are family or friends. *****This company is garbage the owner William Tyler Snyder III, his staff and manager Matthew are all scam artists**** read my comments below Horrible company, beware they exploit the elderly and are not a real AC company! They subcontract all their work out and needless to say will ruin your whole HVAC system. The owner William Tyler Snyder III is a scam artist who will perform the work and leave you high and dry when the system begins to fall apart. He also owns a solar company and is now scamming the government. Would have given a ZERO but the review requires a one star minimally. I hope you pay all your taxes because you like to rob the innocent and the IRS will be looking in to you! I have been in contact with several of the previous customers who have been scammed on this site. There will be a class action lawsuit being started here soon. I gave this alleged business owner every opportunity to do the right thing."

"Amazing experience with the Blue Bear team in the recent installation of our HVAC system. From the early decision of whether to replace our old unit, or install a new unit, we were confident of the knowledge and trustworthiness of the service technician Andy. Upon arrival of the crew of installing â mighty men.â Which indeed they were, the job was completed professionally quickly, and all were very friendly and courteous. I canâ t say enough about how well prepared they were. Thank you, Clayton, Jacari, and Sandy. Kudos to their bosses, Brandon and Mike!! You have wonderful employees and that doesnâ t happen often enough. Thank you also for providing us with a generous offer which saved us a lot of dollars. My husband and I would definitely recommend to you this company! They are outstanding in their field, and we have worked with a couple of others. They beat them both!"

"Very thorough and quick responses."

"Work was completed once correct part was obtained. Only rated a 3 because I do not have a copy of receipt despite multiple requests."

"Doug with Next Plumbing installed a toilet in our guest bath. He and another plumber, Vic, we very thorough in cleaning the area before and after installation. Installation went well and the job was completed quickly. We rely on Next for our plumbing needs and they have always come through for us when needed. Doug has been to our home before for routine maintenance as well. He is very professional, competent and treats us as valued customers. "

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