ROLL-A-GUARD

Everything from my first meeting with Sandra who showed me my options for this install, to the official measurements taken by Andy, to the installation was handled professionally. Great care was taken to protect my home during the installation. Everyone I've met from Roll-a-guard has been personable and friendly. They all know their business and I have never felt pressured to buy something I didn't need or to buy the most expensive solution.

They are great people, and they do quality work and are punctual. I had a question for them from my insurance, and they got right back to me with the answer.

The job went well and the results are wonderful! I was very pleased. They were very courteous and everything was as expected. They are a wonderful company.

The men knew the ins and outs of the produce and quicly determined what was wrong. It was difficult to fix but they had some unique tricks that solved the problem

They did a good job! The shutters work fine.

Same friendly and professional service one can expect from Roll-A- Guard due no less to Andy and his wife Sandy and the high standards they have developed and maintain.

Immediately contacted me and was there the next day! Very professional and complete.

They did a good job. They were responsive and reliable. I was very pleased.

They were very polite and nice. They did a good job.

From start to finish this company and people were great to work with. They arrived and finished on time, cleaned up and we can now watch the weather channel without fear. They get A's in all categories. Angie's List certainly helped us make an excellent choice.

The job was well done. The staff was friendly and courteous.

They were excellent. I dealt with both of the owners at one time. Sandra was very good. My total experience has been very good.

Both sales and installation were on time and responsive. Installation only took a day (total of 15 openings with a mixture of solutions - aluminum, polycarbonate and mesh). We were able to test them only one week after installation due to the threat of Fay. We found one drilled hole plug stripped and a couple shutter panels fitting quite tight in the frame. Roll-a-Guard came back the next day to remedy those issues. Overall, we were very pleased with the service. We had gotten previous estimates for shutters in 2004 but never followed through because either the company did not appear to be one we wanted to work with or the solution wasn't convincing or cost-effective. Roll-a-Guard changed that for us and we put down our initial deposit immediately after talking to them and getting approval from our homeowners association.

Roll a Guard was one of three companies I received proposals regarding storm protection for my house. The other companies broke down the price reflecting each opening and product used with measurements, etc. Sandra Ayers' was the highest and gave a bulk price for the total job. When I requested a more itemized breakdown, I was informed that she does not do that. Several of the companies were using the exact same products that Sandra quoted and had no problem itemizing the work. The final decision not to use this company was when I was told that you do not need a permit in Florida to install hurricane Shutters. Florida Building Code states that permits must be pulled. "If you live in Florida, home and business owners must have a permit to do any addition to their home or business. Also, most storm shutter contractors will apply for your permit for you." So, consumers, please check the Florida Building Code before having storm shutters installed.

Besides protecting my house, I wanted to take advantage of both the possibility of a rebate from the My Safe Florida Home program and a reduction in my insurance. Sandra Ayers, the Roll-A-Guard representative, knew exactly what I needed to do, the forms required and all the other bureaucratic requirements. She promised to take care of whatever I needed. She also promised that the installers would inspect my other accordion shutters and make any repairs and adjustments. Finally, she made some decorative/design suggestions that were very useful. The company notified my of an install date, showed up on time, completed their work and cleaned up. They did everything Sandra promised and she followed up with me to ensure satisfaction. I obtained my insurance discount and my rebate from the My Safe Florida Home program. This was a very good experience!

They came to my house quickly, even quicker than they estimated. They got the work done in a timely fashion. They were nice, neat, and clean when they were working on it. They were so good that I will definitely use them again.

They were very friendly. They came out and I like what I see and I'm looking forward to them coming and working for me, there prices were very reasonable.

GREAT '' THE ESTIMATING STEPS WERE ON TIME AND COURTEOUS. THEY EASILY EXPLAINED THE MOUNTING AND ASSEMBLY METHODS AND PROVIDED A DETAILED ESTIMATE SHEET. I WAS ABLE TO CONTACT THEIR REFERENCES RAPIDLY AND WITH SATISFACTION. TWO VENDORS WOULD NOT SUPPLY WRITTEN OR DETAILED ESTIMATES OR REFERENCES. THE INSTALLATION WAS INSTALLED AND COMPLETED ON THE SAME DAY AND ON THE SCHEDULED DATE. THE TEAM WAS COURTEOUS AND CLEANED UP THE DEBRIS. A QUESTION OF SHUTTER PANEL STORAGE WAS CRITICAL FOR A SMALL GARAGE. THEY BUILT A SYSTEM THAT USED THE LEAST AMOUNT OF ROOM AND MADE IT EASIER ON A DISABLED SHOULDER. ALL PHONE CALLS WERE RETURNED QUICKLY AND RESOLVED.

The entire operation was as quick and efficient as I could have wanted. Co-owner Sandra Ayers visited, measured the opening, and made a very competitive and accurate estimate of the cost. Randy Ayers followed up with a final measurement and the entire shutter was installed in about 5 hours a few days later. No waiting, no stalling, no canceling. They did what they said they were going to do when they said they were going to do it. I am very picky with tradespeople. In the past I have had cancellations, no-shows (without calling), and shoddy workmanship from various companies that make great promises but don't deliver. The Ayerses came through for me and I recommend them highly.

The estimator was very thorough, professional and informative. The installers were the same. They installed within the time frame promised, cleaned up the site each day, and were patient in showing us how to operate the shutters and braces..

Roll-A-Guard was highly professional from start to finish and the final project was as advertised and appears completely satisfactory. Sandra Ayers clearly explained the product and outlined five options ranging in cost from "Rolls Royce" to "Volkswagen." There was no pressure to go for the most expensive. Though there was a minor problems getting the project off the ground on the first day due to an "emergency service call," Frank, George and John were competent, efficient, neat and -- perhaps most important on a retrofit project in an occupied dwelling -- guys you were comfortable having around the place. They went beyond the call of duty on a couple of occasions. For example, they cheerfully replaced a window spring that they may or may not have damaged and also rehung a piece of art in a new location when it would no longer fit where hung previously.

Excellent! For starters, Sandra and her partner came over at the promised time to give us an estimate. Both were professional and very pleasant. The worked started on time and the three guys who work together form an ideal team. They were careful and courteous and reliable. Let me add the word "helpful" too. Our condo is on the 13th floor and they had to haul some of the heavy equipment up. Not a scratch to be found. They worked at a consistent pace. We left the keys with them so we would not be under foot. The crew cleaned up after themselves rather thoroughly. It was a very big job.

Everyone I worked with (including owners and installers) was very professional, knowledgeable and friendly. The finished product is very well done and looks great. There were some issues with our homeowners association at the start and everyone with Roll-A-Guard was concerned, polite and did whatever was needed to get the job done correctly and make everyone involved happy. They were there when they were supposed to be and cleaned up everyday when finished. I hope a hurricane never comes, but if one does, I will feel confident that we have the best protection available.

They were very nice and neat. They called me to tell me that they would be a little bit late, which I appreciated. They showed up about ten minutes after the scheduled time. Everything went well and they did a good job.

You won't be able to find a more responsive, dependable company than this one. Sandra called me right back and set up a time for the estimate. She came on time, was knowledgeable. Their price is competitive and they honor the Angie's List coupon. They came on the agreed upon day (called me the night before to remind me) and Frank the installer was great. I (against Sandy's advice) thought the door shutter would look better installed a certain way. When I looked at it after, I realized Sandy had been right and called the office to ask if it could be changed. Though Sandy was out of town, the office called her and within 1/2 hour of my calling--they were back on the line to tell me Frank would be out to change it and he did. I had a My Safe Florida grant and I had supplied the paperwork beforehand and Frank brought it all completed to me on the day of the install. I recommend this company highly.