QUALITY APPLIANCE SERVICE

Description of Work: .

Description of Work: They were supposed to repair my refrigerator and my range.

Description of Work: Replaced ice dispenser parts

Description of Work: Ice maker was not funtioning properly (it was crushing ice all the time not cubing it) in Fridgedaire side-by-side still under warranty.

Description of Work: Replace a drain pump for a Frigidaire dishwasher.

Description of Work: Replacement of a light switch and a major sealed component of the refrigerator side cooling system on 15 year old Sub-Zero refrigerator.

Description of Work: I used Quality Appliance Service to fix my dryer.

Description of Work: I contacted the service because they had previously serviced my builtin refrigerator/freezer. I had a moisture problem on the other side of the wall fromt he refrigerator unit and needed to have the unit pulled so I could determine the cause and remediate. Quality Appliance sent out repair tech who found a faulty water valve but could not pull unit as it takes two people. He did not see any water at the front of the refrigerator. Quality Appliance sent out their"independent contractor" who I believe basically just works for them as he did not have a card except for Quality Appliance business card. He told me that the service would be sending out another tech with him or two techs so that the unit could be pulled and the cause of the moisture found. When I called Quality Appliance over 24 hours after the IC had been out I was told a different story other than I had been told by the independent contractor. I told Shelley that I would pay for the two technicians as I did not want them to do it for free. I was not even saying the problem was their fault, I just had to locate the cause. She told me that she would not send anyone out. I said again that I would pay. She said in no uncertain terms that she would not authorize the technicians to come to my home even if I was paying for the call and she was going to make a notation as well to that effect. I told her that I would then have to call the plumbers and offeredc her the same courtesey that I had offered them and that was if she would give me a couple of dates/times I would try to coordinate the appointment so that we could all see the cause together without a case of he said she said. I did not hear back . The plumbing company came out with their head technician and an assistant. What was found is that the drain pan was not fully pushed back in to place when the sealed system of the refrigerator was replaced in July. It was out about an inch and had been trickling down the floor behind the cabinet wall for 6 months. As water always goes to the lowest point , it headed to the front of the house and there are about 15 plus feet of cabinets that have been impacted as well as the hardwood floor underneath. We will have to pull all the cabinets off the wall now to see if there is any mold growing which a couple of cabinet makers a;ready feel that there is a problem. When I had the report from the plumbers, I submitted it to Quality Appliance Service along with the photographs and the names of the technicians and the company. I asked for their insurance company so that I coould contact them regarding this problem. I was told in an email from Shelley that since there was no water at the front of the refrigerator that I would need to contact my home owner's insurance company for the repair. She suggested that the water came from the attic or the wall. I had SerPro out to check on what I needed to do to get this process started. Ron Alderman said that there was no moisture coming from the ceiling or above. In fact it was behind and that it was sinking in the middle because of the heavy stone top on the buffet cabinet. I had to engage an attorney to get the insurance information as Quality refused to give it to me. That took over a month. Then it took almost another month before tthe adjuster for the insurance company that insures the company was able to come to my home. He was out March 29,2010. It is my understanding that he is of the belief that Quality Appliance Service is liable. They continue to say that they are not. In the meantime I have cabinets that are not usable, mold growing and a mess. I might add that the insurance adjuster had expected a representative of Quality Appliance to be out on site when he was here on Monday the 29th as did our attorney. I might also add that the adjuster did not hear from Quality Appliance Service. This is where we are today. I do not want to go to litigation, but I will. If they had not been so adamant about not sending two techs to pull the unit so we could see what was going on in the back of the unit even when I offered to pay, I might be less angry. The fact that the story from the independent contracator was turned around does not help and then for no one but the adjuster on this past Monday morning only adds to the mess. Whirlpool Corporate legal has also asked me to submit the paperowrk to them once we are able to get some sort of resolution.

Description of Work: Replaced water pump in ice machine

Description of Work: They replaced the control panel on our range and the boiler coil.

Description of Work: Washing machine wasn't agitating or spinning. Gary came and in less than 5 minutes knew what the problem was and replaced the coupler. He was quick and thorough was here about 1/2 hr. This is his second visit. He was here in February and replaced the dawgs on the agitator. The machine is 13 years old and now it still has some miles left on it. The part is warrantied for one year.

Description of Work: Replaced cooktop burner that had bad sensor.

Description of Work: My clothes dryer had stopped heating. James, the technician, did a diagnostic on it and said that it needed a heater. He ordered the part and installed it 12 days later.

Description of Work: I purchased a brand new washer. When I tried to wash the first load, it did not spin or agitate. Frigidaire gave me the number of this company since they are a factory rep. A repairman came out the next day and fixed the problem at no cost. I would hire again. Also, they called at 8:00 in the morning to give me a two hour window in which they would arrive. They ended up coming at 9:30 am, so I didn't have to wait around for them all day.

Description of Work: TECHNICIAN REPLACED THE WATER VALVE. COLD WATER VALVE WAS STUCK.

Description of Work: THEY SERVICED MY DACOR GAS RANGE.

Description of Work: REPAIR OF HIGH-END APPLIANCE. TECHS ARE VERY KNOWLEDGEABLE. OFFICE STAFF HELPED ME TO LEMON-LAW AN APPLIANCE AND GET A NEW ONE. THEY GO ABOVE AND BEYOND THE SCOPE OF THEIR JOB TO PLEASE. THE ONLY ONES I WOULD CALL FOR SERVICE. PRICEY BUT PROBABLY WORTH IT.

Description of Work: They are a good company. I have an 8 yr. old refrigerator that has needed to much service. They have called the manufacturer for me and receive free parts. I am pleased with this company!

Description of Work: They said the oven would not heat due to gas valve needing to be replaced. Work was done, but did not heat when tried. On following service call they said the igniter coil was bad. Replaced it, works fine, but no return of initial cost and wanted an additional $115.00. I have disputed thier bill (have not paid) and have not heard back - about 4 weeks now!

Description of Work: NOT HAPPY.

Description of Work: They charged $225 to replace timer in dishwasher, it still didn't work right, then they came back and said it could be the motor. I bought a new dishwasher. Not a good company. They overcharged and didn't fix it.