Air-Flo/Erwood Heating and Air Conditioning

They are outstanding. They are honest. They have good deals on prices. They are a little expensive, but they will sell you what you can afford. They are really good to work with.

We've been using them for about ten years. The last time they came out we weren't even charged, because of contract. I really appreciate that they were recommended to us, because they are very ethical, which I think is very true. A lot of air conditioning companies, don't seem to have this trait anymore.

Unit under warranty. Installed by this company 3 years ago. Unit went out Saturday morning. It was 90 degrees that weekend. We were told unit could not be fixed until Monday because part was not on truck. We had to go out and buy a small window unit to get through the weekend since it was 89 degrees in our home. Everyone we dealt with was polite and the unit was fixed however we feel we have had excessive service calls on this unit and it has never cooled as we were guaranteed it would when we purchased it. I cannot rate the company positively for responsiveness since we were left to deal with 90 degree heat for 2 days. Since the unit was repaired Monday morning I feel there is a good possibility the repair person didn't want to make the trip to the shop to pick up the part.

They were punctual, and there was no pressure sales, which I found to be wonderful. I also found them to be very knowledgeable.

They've done work on our A/C and air handler.

EXCELLENT EXPERIENCE. I CALLED AT 8:00 AM AND THEY WERE HERE AT 11:00 AM. JERRY WAS PROMPT, POLITE AND VERY EXPERIENCED. HE DIAGNOSED THE PROBLEM AND FIXED IT IN 30 MINUTES. I WILL DEFINITELY CALL THIS COMPANY AGAIN WHEN I NEED A/C OR HEATING WORK DONE.

WE FOUND OUT THAT THE WIRING WAS INCORRECT, AND THE GENTLEMAN PUT IN A NEW THERMOSTAT AND RE-WIRED THE THERMOSTAT. HE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL, VERY POLITE AND PLEASANT.

EXCELLENT SERVICE, CALLED BEFOREHAND TO CONFIRM APPOINTMENT, CALLED AFTERWARDS TO FOLLOW UP and GET MY OPINION OF THE SERVICE. COMPETITIVE PRICES, HAVE USED FOR THE LAST TWO YEARS. VERY CONFIDENT IN THEIR ABILITY and PROFESSIONALISM.

JOB 1: THEY ARE PUNCTUAL, SHOW UP ON TIME AND CALL YOU TO REMIND YOU OF UPCOMING SERVICE MAINTENANCE. THEY HAVE NOT MANUFACTURED ANY "PROBLEMS." I WOULD RECOMMEND THEM, DUE TO BEING A SINGLE HOMEOWNER, THE GUYS I HAVE DEALT WITH HAVE BEEN ETHICAL AND THE PRICE IS COMPETITIVE. WHEN THEY QUOTE A REPAIR THEY QUOTE BY THE HOUR. THEY ARE VERY QUICK. FOR AN EXAMPLE DUCT WORK IS $80/HR. JOB 2: ALTHOUGH THIS COMPANY CAME OUT AND ATTEMPTED TO FIX MY PROBLEMS WITH THE THERMOSTAT, IT WAS STILL NOT WORKING. I WAS UPSET AND CALLED THEM BACK TO TELL THEM THAT I COULD NOT LIVE WITHOUT MY AIR! THEY WERE VERY, VERY RESPONSIVE IN COMING RIGHT BACK OUT AND REPAIRING IT UNTIL THE AIR WAS BLOWING AGAIN.

THE FIRST VISIT: THE GUYS DIDN'T SHOW UP! I CALLED AND THEY RESCHEDULED FOR ANOTHER DAY--FOR WHICH THEY SHOWED UP SEVERAL HOURS LATE. THEY WORKED IN THE DARK WITH A FLASHLIGHT AND PUNCTURED A FREON LINE WITH A SCREW. THEN, THEY HAD TO BRAZE THE HOLE AND START OVER WITH THE FREON CHARGE. SECOND TIME, THEY WERE TWO HOURS LATE AND STAYED 15 MINUTES TO TELL ME MY COMPRESSOR WAS BAD (I ALREADY KNEW THAT). THEY CHARGED ME $70 AND LEFT. THEY TOLD ME IT WOULD BE ABOUT $1500 TO REPLACE THE COMPRESSOR AND IT WOULD HAVE TO BE ORDERED. I CALLED ANOTHER COMPANY, WHO LOOKED UP THE COMPRESSOR AND FOUND IT WAS UNDER WARRANTY. I HAD THEM REPLACE THE COMPRESSOR.

UNHAPPY WITH THE INSPECTION. THEY MISSED RATHER OBVIOUS ITEMS, TRIED TO SELL DUCT WORK and ULTRA VIOLET LIGHT. DON'T TRUST THEIR OPINION AT ALL. I'M SOMEWHAT CONVINCED THEY MADE THE SLASH WE FOUND and THEIR MAN MISSED.

THEY HAD TO RETURN FOUR TIMES TO GET THE UNIT TO WORK CORRECTLY, CAUSING ME TO MISS WORK EACH TIME. I FOUND LATER I COULD HAVE SAVED A LOT OF MONEY BY USING A REMANUFACTURED UNIT, WHICH HAVE MADE MORE SENSE IN MY MANUFACTURED HOME UNIT IS LOUD. THEY USUALLY ARRIVED AN HOUR LATE FOR APPOINTMENTS, and DIDN'T DEAL WITH PROBLEMS PROFESSIONALLY OR HONESTLY. I FELT THEY DIDN'T RESPECT MY INTELLIGENCE, and TRIED TO DIMINISH THE CREDIBILITY OF EXPERTS.

I ASKED FOR A SPECIFIC BRAND OF AIR CONDITIONER AND HE BROUGHT OUT BROCHURES ON BRYANT AND TRANE AND TRIED TO PUSH ME ON THE BRYANT BRAND. DID NOT COME THE DAY THEY WERE SUPPOSE TO COME. THEY CAME THE NEXT DAY AND SAID THE REASON THEY DID NOT SHOW UP THE DAY BEFORE WAS DUE TO AN INJURY. AND THEN THEY NEVER RETURNED TO GIVE ME A PRICE AND TO THIS POINT I HAVE NOT HEARD FROM THEM.

THEY ARE NOT AS GOOD WITH WARRANTY WORK. THEY ARE NOT AS CUSTOMER FRIENDLY AS THEY USED TO BE. IN THE BEGINNING, THEY WERE EXCELLENT.

REPAIR WAS DONE QUICKLY AND SERVICE WAS FRIENDLY. ON HIS WAY OUT, HE HANDED ME AN ''INFO SHEET'' DETAILING THE REGULATION CHANGES THAT WILL TAKE EFFECT NEXT YEAR REQUIRING MORE ENERGY-EFFICIENT UNITS. HE SUGGESTED I REPLACE MY ENTIRE AC/HEAT UNIT ($4,000-5,000) EVEN THOUGH IT IS IN FINE WORKING ORDER. THANKS, BUT NO THANKS! I WOULD PREFER SERVICE WITHOUT A BIG SALES PITCH AT THE END!

THE ATTIC HAD RATS AND THE RATS CHEWED THRU THE DUCTS, HAD TO REPLACE EVERYTHING, KATHLEEN ADVISED THAT SHE WAS HAVING TROUBLE WITH GETTING THE BEDROOM TO COOL DOWN PROPERLY, AND THEY CAME OUT SEVERAL TIMES WITH A GOOD ATTITUDE, THEN THEY ALSO CALLED HER BACK WEEKS LATER TO VERIFY THAT ALL IS STILL WORKING WELL.

ERWOOD WORKED WITH ME IN A TIME THAT WAS GOOD FOR ME. THEY REMINDED ME ABOUT THE MAINTENANCE AGREEMENT THAT I HAD WITH THEM, THEY HAVE EVEN SENT SOMEONE OUT ON A SUNDAY WHEN I NEEDED THEM. THEY CALLED THE INSPECTION COMPANY FOR ME TO SET UP INSPECTION FOR THE HOUSE; I DIDN'T HAVE TO DO ANYTHING! THE UNIT OF OUTSIDE AND THEY KNEW TO RAISE UNIT OFF THE GROUND LIKE YOU NEED TO IN FLORIDA. THEY CHARGED ME THE SAME PRICE THAT THEY QUOTED ME, EVEN THOUGH THEY NEEDED ANOTHER DAY TO FINISH UP. THEY ALSO HAD A FLEXIBLE WAY TO ALLOW ME TO PAY. GREAT COMPANY.

TRYING TO GET THEM TO RESPOND TO SERVICE ISSUES IS PRACTICALLY IMPOSSIBLE.

AFTER TRYING TWO OTHER COMPANIES THAT DID NOT RESPOND THOUGH THEY ADVERTISED EMERGENCY SERVICE ON WEEKENDS/EVENINGS, THIS COMPANY WAS A LIFE SAVER. HIGHLY RECOMMENDED.

5/27/04 EDITED REPORT TO "C" OVERALL: WORK STARTED 5/17/04. 5/20-NO SHOW. CALLED 5/24 and THEY SAID WE'LL SEE. 5/25-NO SHOW. SAID HE'D CALL 5/26 BUT NO CALL NO SHOW. J. HORNSTEIN IS FRESH AND A SMART MOUTH. I COMPLAINED ABOUT MARK AND PROCRASTINATION. TWO NEW FELLOWS CAME TO INSTALL NEW AIR HANDLERS.

I HAD AIRFLOW TO MY RESIDENCE TO CHECK UP ON A POSSIBLE DUCT LEAK, WHICH TURNED OUT TO BE NOTHING. THEY WERE ON TIME, VERY AFFORDABLE AND WERE WILLING TO TAKE THE TIME OUT TO EXPLAIN EVERYTHING TO ME. THEY CAME OUT TWICE, FIRST TO INITIALLY TAKE NOTES ABOUT MY UNIT AND SECOND TO FIX THE PROBLEM. BOTH TIMES THEY WERE PROMPT. I REALLY LIKE THE FACT THAT THEY WERE COMMUNICATORS.

EXCELLENT JOB, VERY FAIR, VERY PROFESSIONAL.

Paul was a great guy and was very nice to work with.

THE YOUNG MAN, TERRY WOODS,TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING AND SHOWED ME WHERE THE CONTACT HAD WORN DOWN AND SHOULD HAVE BEEN CAUGHT BY OTHERS I HAD CONTACTED PREVIOUSLY. HE WAS WONDERFUL. THEY WILL DEFINITELY BE MY SERVICE PROVIDER FROM NOW ON.

IT DID TAKE THEM 19 DAYS TO CORRECT THE PROBLEMS, BUT THE PERSON THEY SENT OUT DID A REALLY GREAT JOB, RE-TAPED ALL THE DUCKS, AND INSTALLED THE RAIN SHIELD. HIS NAME IS ALAN Z.