Air-Flo/Erwood Heating and Air Conditioning

Micah responded and professionally analyzed the existing 19 y/o system, suggested that it be replaced. I had them out on a oldie last year and they nursed itback to health for $200, so I believed him. Quoted $5200 for a 2.5 ton unit with an air handler in a hard to get part of the attic. The people are great, servce timely and I trust them to do a great job. Highly recommended!

Very pricey! Also, took several attempts to isolate problem. Was not impressed with technician.

At one time they put a new unit in for us. It's 14 years old now. The first 5 years it was expensive. They were here every 6 weeks. There was a winter it was 39 and I had no heat. There was a day it was 93 and I had no air, and I actually gave them an 'F' rating. We've continued to use them, because thank God somebody took a personal interest in it and researched it and went to the company and found out this was a common problem & there was a part that would fix it. They put in the part in and we've had no problems. They actually fixed it, I remember specifically because I was out of town with my kids. They fixed it about 10 years ago. It was a long time ago. They come every year and it's been fine. I'd rather leave the price blank because it would be a little deceiving. We have a filter up in the attic which adds $100 on every year. I wish we hadn't done that, but we did. So the price would be deceiving so I don't want to put a price. On responsiveness I had to make several phone calls before I got a return call. They were probably just busy. One person came out to complete the work. It took them half an hour to complete the job. They're not a mess but you have to clean up a little bit after. It's fine. It's almost what you would expect from a service person. It's definitely not a mess.

Phoned AM. By noon we had new AC installed and working. I checked all new Federal/local codes, etc. New AC met them all.

He is so incredibly wonderful. They'll be foolish not to.

I negotiated what would be included in the new ac system with Stuart Long, the Air Flow owner. Stuart was knowledgeable, flexible, responsive and reasonable in including some extras, like a humidistat in the package. He also accommodated me on including a metal hood on the condenser. We agreed that American Standard was a superior system, and the system we discussed was a 14.5 level SEER rating, which was higher than the other bids I received. The price was similar to that of FAST and Encore systems of Pinellas, but included more and better elements. Premium Services of Pinellas wanted to install a Goodman system which Consumer Reports calls inferior. I was not interested in that. My system is around one week old. The workmen returned to finish up a few small items as promised. I am very happy with the system and the work which was done. The price came in t a little under $5K, which was a bit more than I wanted to pay but included extras. I want to endorse Stuart Long and his company (Air Flow/Erwood). They delivered a very good product at a very reasonable price and did so in a very pleasant manner. It is now eight months later. In November 2015 the new unit shut down, ostensibly because it was wired incorrectly to the humidistat. The unit has frozen up twice now. I am not due in Florida until Feb 2016. I have shut the unit down. Workman did come out, but had to be called back a second time to fix the problem. At this point I don't know if it has been fixed. I also was disappointed when the company owner, Stuart Long never returned my phone calls himself. This was in contrast to his constant availability when I was having the unit installed. I will know in a month what my rating of Air Flow/Erwood will be. It is not the A+ I originally granted. I am still waiting for a callback from the owner.

I have used airflo erwood to maintain my aircon since buying my home 10 years ago. Last year I had them put in a new system. they met with me and went over all my options and worked with my schedule to install.After it installed there was an issue with the system ( not their fault, , it was related to manufacturer) and they helped me resolve it as quickly as possible. They set up a portable a/c because the part needed was not ready. Prior to getting my new system,whenever I had a cooling or heating issue, they would resolve and show me what I could do to fix if it happened again. Additionally, they serviced my old system for years and were able tohelp me prepare to get a new one by letting me know how long the old one would last and when it would probably need replacement so it was not a surprise.

All were professional and knowledgeable about the product. Prices were in line with other estimates. I have not had the unit replaced yet, but will consider Air-Flow/ Erwood when I do.

They have been my provider for years and I have nothing but great things to say about them. They are efficient. I buy the service contract every year. They call me to make sure I am ready to schedule the bi-yearly maintenance. If I don't call them back in a week or so, they call me again so they are on top of it better than I am. The price and quality of work is great. They are great. I will absolutely use them again.

I wanted a high efficient unit that would cool my house down and keep it that way during the hottest summer months. They supplied a 4.5 ton unit with a 15.5 SEER rating. While I have not gone through the summer yet, I have no doubt this unit will perform as advertised. I have been dealing with this company for more than 10 years and they always do a first class job.

I have been with them for many years and they are an excellent company. I am under yearly contract. They put in a whole new system in June of this year. They come out every 6 months for a thorough inspection of the system to make sure everything is running and working good. They are excellent. I have had other estimates and their pricing is right in line.

All was great. There are nodetails to discuss. Everyhting went as planned.

Fine. We've been customers of theirs for about 17 years. We're very satisfied customers. JoAnn Fisher

Air-flo was called when a vent leaked in the attic and caused a hole to appear in the ceiling. They came out the next day at the time we specified. They quoted us an amount and we agreed on a time of our convenience for the work to be done. The workman showed up on time and were very polite and professional at all times. The work was completed on time and we are very pleased with the workmanship. The workman cleaned up after themselves with no extra cleaning on our part.

Our heat pump started to not cool the house, naturally it happened on the Fourth of July. I called for someone from Air-Flo/Erwood to come and check it out. Tony C called back in about 15 minutes. He came to the house within an hour and figured out the problem right away. He de-iced the coil and put in freon. Then he checked for leaks and found everything was OK. He saved our day.

I really liked them. The best thing I can say about them is that they are honest and that's what I really like. They are responsive. I would rate them highly. I trust them and they are reliable.

While waiting for the equipment to be delivered, I was given a portable A/C unit to use at no charge. The owner came over on a Saturday and set me up by himself. Unit was installed and has been working great since. I would recommend them in a second.

service went well. serviceman explained what he was doing at each step. i have been an airflow erwood customer since 2005 and they have been very responsive. the original owner sold the business a few years back and the service went down the drain. the original owner has since purchased the business back and has asked his customers to contact him personally if they have any issues or questions.

After calling them to check on a unit that was not cooling, I was told that I needed to replace a unit that was only five years old because there was a leak in a coil that could not be repaired. I called another Angie's List a/c firm for a second opinion. They came out, checked the coils and repaired the leak. To their credit, the owner did a follow-up call and after I explained what had happened, refunded my service call fee.

This was the date of the final service call, when my heat pump AC system was declared dead (it was limping along, barely working and running up incredibly high power bills until then). I had stuck with this company since 2001, when they actually were a good service company and I had them install a new (cheap) unit and replace ductwork that had been chewed by rats. Sometime, around five or six years ago their quality began to slide, and I feel like a real idiot for not giving them the boot sooner--the technician told me three years ago that it would cost $7,000-$10,000 to replace the system, and I just felt it was hopeless. Even so, I called their sales department (assuming they still have one) to talk about replacement, and I never got a call back. I finally decided I had to call another company, whatever it cost, when the tech from Erwood told me that I needed to relocate the air handler from the attic into the kitchen (on the first floor). After that I did what I should have done years ago and called a reputable company (Bay Area Heatingand A/C) who came over the next day, gave me an estimate and qualified me for a payment plan that will allow me (with the high efficiency tax credit, power company rebate, and senior discount) to pay the whole thing off within the year. There is no good reason to use Airflo Erwood--in the end they aren't even cheap, when you add up the cost of power, discomfort, etc.

Biggest complaint was that when furnace was replaced, cooling coil (which was obviously very old) should have been replaced also. I was not asked about this or quoted a price for this at that time. Putting new furnace around an obviously old coil was not professional, and I am sure resulted in significant additional cost. In addition, when heat was turned on in late November, there was no heat, and the on/off switch in the furnace was set to off. I followed the start-up instructions in the furnace, and the furnace started and the burner ran for less than 15 minutes, after which the blower stayed on and would not respond to the thermostat controls. This of course happened on Saturday, and it was Monday before a new circuit board could be installed and the furnace repaired. While there is no way to prove this, my suspicion is that the heat was never tested when the furnace was installed, as the main for replacing the furnace was to get the AC working.

I've always used them and they do an excellent job every time.

The next Service Contract call in Feb 2009. The first Service Technician checked the system and could not figure out the problem of the air handler running when it was supposed to be off. The next Technician, (another service call) said he thought it was in the heating system and pulled it out and put it back in with no change to the problem. He said that the heater unit was a little bigger then the unit required and but it back in gently. Another Service Tech showed up a few days later, (third service call) and took the heater out and put it back in this time forcing it to fit the unit. After turning on the unit to check it the heating coil started heating up then broke sending parts of the coil into the blades of the air handler and making an extremely loud noises until it chewed the pieces of coil into little bits. The heater no longer worked after that. The fan keeps running at low RPM after it should be off. The next visit was by the owner Rick Erwood (owner) who said they would fix it if he could find a heater coil for it. He also said that they were under no obligation to fix something if it gets broke during a Service Call. My comment was how can you say that when my heater was working before his Technician worked on it and did not work when he left. I can verify this on the Service Notes. I called the office to follow up and I was informed that he did not have a heating coil in his shop. I told him that I had found the replacement part on a web site and would send him a link to it. The part listed as $188.00. I gave him all the information he needed to buy the part. Fast forward to today, almost 7 months later. They called me in September for another Service Contract call and I asked them what about the replacement of the heater coil they broke? I was called back by the office personnel to tell me that if I buy the part they will install it. I told them that was unacceptable and that I was terminating my service contract and to give me a refund on the other half of the Service Contract. They sent me a check for $10.04. The note on the check stated that it was pro-rated. This does not make sense to me as each of the twice a year Service Calls would equate to $64.50. They pro-rated per month. They did not give me service calls per month but twice per year. So not only did they rip me off for the price of repairing the heater coil but they got me on the other half of the Service Contract. My conservative guess would be that to get the heater coil replaced will run between 300 and 500 dollars. What ever happened to the ethic you break it you pay for it? On top of the Service Contract it states "Service Makes the Difference" All I am asking for is for them to own up to what they broke and repair it at their cost, not mine.

We had a lot of problems and the ceiling was damaged and was leaking. The drain wasn’t right and the units up in the attic and the ceiling came down in our closet. Some of the rooms also wouldn’t get cooled and they come back and try to correct things. We were trying to get them in around the time when we were doing our construction and they tried blaming things on the contractor. We had 5 different A/C people in and they all said that they did not do the job correctly. We tried to get a resolution and we were not happy, we got so sick of it that we hired someone else to do the job. We took them to small claims court to reclaim the money. The quality was okay, but the service was not. I would not use them again.

They seem to be on call when I need them and very professional. They are also the cheapest.