Ryan Plumbing

I bought a house in June and there were several issues that were not included in the inspection, two of them requiring immediate attention (leaky shower and toilet that would not flush properly). I'm usually unavailable during the day due to work, so my girlfriend had to handle the bulk of the correspondence with Ryan plumbing. Before covering anything else, let me say that Ryan cares about punctuality. His technician, Ted, injured his knee that morning and needed some time to ice his knee, so Ryan called first to make sure that this was okay. Once Ted arrived, he quickly fixed the leaky shower. He then spent close to two hours (including several breaks to stretch and scratch his head) working on the toilet. He replaced every part inside it and called it fixed. We had a replacement set of innards for it, but he told us that it was poor quality when he (personally) had installed the same exact brand in a toilet in my girlfriend's condo last fall. I let that one go. Ted then turned on the water to the ice maker - he indicated that this might leak, since it went through an old RO unit. A few hours later, it did spring a pretty good leak, but a friend of mine gave me a hand bypassing it completely, so it was no big deal. Ted then installed a PVC pipe for the hot water heater's vent. All told, the cost was $403, before the coupon for Angie's List customers, and $378 afterwards. About $60 in parts, plus 45 minutes of labor, went towards the shower, ice maker, and hot water heater. The rest of the bill was for the toilet. Which still has exactly the same problem as before. You might need to flush it 5 or 6 times to clear the bowl and, at other times, it might go the first time. Afterwards, it took Ted more than 15 minutes to put away a 5 gallon bucket of tools and to fill out my invoice. When I pointed out that he was charging me for this, he said it would be the same thing as if he had to carry tools down from a condo and so on. Part of his "tool carrying" was sitting in his van for 5 minutes after he backed it up my 30 foot driveway to get it closer to his bucket of tools. I understand, the guy had a bum knee and he gets paid by the hour. Just be aware that if you get Ted, he will pad the time he "works" for you. And, again, no biggie on the ice maker. And, again, the shower andhot water heater work was perfect. When my girlfriend called back about the toilet, Ryan said some curious things. First, he asked her to have the invoice on hand so he could go over it with her. I guess Ted didn't turn in the original for him to look at? Also, he said the toilet might need to be snaked. Or, it could have stalactites. Okay, he's right. Maybe it has stalactites. Maybe I should have called a spelunker instead of a plumber. Today, my girlfriend called him back, with the invoice and covered it line by line. We were given a number of options. None of them involved having somebody come out and take care of the problem we spent a lot of money on. Instead, we3had an offer of spending another $140, to have somebody take it down and look at it, or to spend far more and have a new toilet put in. She pointed out that we could have bought a new toilet for the amount we had already paid. He said something about how nice it would be to have foresight. Maybe I should have called a psychic instead of a plumber. I expected to have the toilet fixed for the amount of money I spent, not just to have shiny parts added. My primary complaint with Ryan's plumbing is that I dropped around $250 bucks on the toilet part of this job and I have the same exact problem that I had before.

I had a back up in my shower on Sunday. I called Ryan's Plumbing and left a message and received a call back shortly after. Ryan gave me an approximate price and said he'd have some one out first thing the next morning. The plumber was prompt, courteous, efficient and solved our problem. I was extremely happy with the service and the price was right. I would not hesitate to recommend this company and I've already told friends about the experience.

He was efficient, friendly and accommodating. The service was amazing.

Very quick response time. Did a great job. Gave good advice. Will use again.

It went great overall and we would use his service again.

please read the aboveno service was performed but Ryan came over anyhow to lend a hand since I was really in big plumbing trouble

WE HAVE LIVED IN OUR CONDO FOR 12 YEARS AND NEVER NEEDED A PLUMPER. USUALLY MY HUSBAND CAN FIX MOST THINGS. HE THOUGHT HE WAS GOING TO HAVE TO SOTTER THE ON AND OFF WATER VALVE TO THE TOILET. SOMETHING HE DID'NT WANT TO DO AND FELT WE SHOULD CALL A PLUMBER. NOT KNOWING ANY, WE WENT TO ANGIE'S LIST, AND BECAME A MEMBER AND READ THE REVIEWS. THANKFULLY THERE WAS A LOCAL (RYAN PLUMBING). MY HUSBAND CALLED YESTERDAY AND TED CAME OUT THIS AFTERNOON. WOW, EVERYTHING WENT WELL, HE WAS DONE IN AN HOUR!

Was very happy with Ryan and the work he did! We had a leak in our water heater and he was one of the plumbers I contacted. He was very professional and friendly. While on the phone, he made sure to ask questions so that he, and I, understood what the problems could be. He wasn't rushing to get off the phone and was very helpful. He arrived around the time he stated and again was very professional. He encountered some difficulties while working on the heater (our model isn't so great, which made it a bit more difficult), yet he continued trying to fix the problem and accomplish it flawlessly! We thought that we might have to replace the entire water heater but he was able to fix the individual problem so that we could still use the one we currently have. He is not out to take you for everything and just wants to make sure that the job is done properly. Would definitely call him again and recommend him to friends and family! One of the easiest experiences I have had working with someone!

It went fabulously well. Problem solved.

Called Ryan, he gave me a quote on the phone. He could come over the same day around 1pm. He arrived in a timely matter. He disconnected the old heater and installed a new one. Whole job was finished in about an hour. He cleaned up and left a perfectly installed heater.

Mr. Shores arrived on time on the assigned day.The work was performed in approximately 45 minutes. An estimate of time involvedand cost was given prior to the job. Mr Shores was very professional in the completion of the job, and in keeping me, the customer,upto date on what he was doing. Overall I was very satisfied with the job he did,and would recommend him to others.

Ryan and Ted reviewed the task at hand, and decided to go forward with the repair rather than just reroute.Great communication all the way. Hats off to you gentlemen. good Job!

I was very happy with them. The labor cost wise wasn't too bad and the material he charged me for was reasonable. The material and labor and everything was very satisfactory. They were very great. They had to cut a piece of cast iron with a saw and I don't have one. A plumber is never cheap, but he is about as reasonable as they come. He showed up on time, did a good job and the pricing and everything was very satisfactory. He got in and got out and everything works. He hooked up the plumbing and ran the water and no leaks. You can't do any better than that. I have neighbors who had another plumbing guy show up. I am pretty satisfied with what I saw and his work. In fact, I gave the women across the street his card.

We were quoted $250 for a standard installation. The plumber showed up promptly the next morning. After a few hours of work, the plumber informed me that because of the complexity of the work, the job would be converted to a straight parts-&-labor job: $150 + $90/hr + parts. This was agreeable to me and came out to just over $400, minus the $25 first-time Angie's List coupon came to $393. For the amount and quality of the work done, I consider this reasonable and we are really happy with the result.

We are extremely pleased with the professionalism of Ryan and Mike, too. We had not been thrilled with our regular plumber, but we called that company anyway, and left a message that was returned 45 minutes later. In the meantime, we called 3 other plumbers in order of placement listing on Angie's List. We waited half an hour, and no one called us back, so we called Ryan. He answered the phone right away, and came over right away. As of 2 hours later, only one of the 3 returned the call. Thank you, Ryan and Mike. We were beginning to panic, but you set everything right. PS We hope that other people in a situation like ours do not judge a company by placement on the page... sometimes the best company is further down!

He did a very good job, and I was very happy with his service. We had water leaks before the concrete slab, and he figured out how to fix it without breaking up the slab.

Called Ryan Shore from Angie's List iin the morning. Discussed options. Ryan suggested a new water heater much like th eold one. Ryan showed up when he said he would. Installed iit in quick time. As easy on me as could be.

He never replaced the new part, he forgot to order the part so never came and replaced it. He charged me for coming out and for the hour that he was here. I paid him for coming out to see the problem, I called him to do follow up regarding the replacement and he never returned my call. When I finally got ahold of him, he didn't remember doing the job and said he had forgotten to order the parts needed. He didn't do the job that he stated in his invoice. UPDATE: In response to the company, I have been a school teacher for 28 years and I have a masters degree so I speak excellent English. I might have an accent but I speak excellent English.

plumbing seems simple, but gets complicated quickly as older fittings break and mistakes of previous plumbers errors become apparent. Ryan has the background and equipment to cope with complications and stay within time and dollar budgets.

As always, Ryan Plumbing was professional, on time, fastidious, and it was fixed right the first time. I have white ceramic tile, and it was a messy job, but before he left he cleaned everything up perfectly, you wouldn't know there was a big messy job that took place in there. 4 months later, it's still perfectly stable. We're repeat customers, my parents have had great experiences, and so have my neighbors. I highly recommend Ryan Plumbing.

Shower would not transfer between zones...spoke with Ryan on phone and was told to contact Moen for free parts.....had Ryan install new cartridge and shower was back in working order in no time.....Very professional and punctual....Will definitely use him in the future!!!....highly recommend him!!!!

Ryan Plumbing provided excellent service, advice, installation, and price. We definitely recommend this company.

I will be using ryan again in the future for a major plumbing project. He was fast, curious and knowledgeable.

Excellent. They were on time, prompt and efficient.

I rate him very highly and I would use him again in the future.