Snyder Heating & Air Conditioning

They have been fine. They are very good and thorough. They have great staff. They are very accommodating. Their prices are fair.

on time, work completed in competent manner.

I cancelled the repair due to the lack of professionalism of this company. I called them on Friday night because my ac stop working. I got the answering service who took the message and contacted the actual company employee 2 hours later. They set an appointment time for the next day between 8-12. I was told that someone would call me prior to their arrival. I received a call at 730 in the morning but no one was on the other end. I called the number back and it went to voicemail. so I left a message to make sure they didn't cancel on me. 2 hours later no call back from company. so I called the answering service again and this time someone finally bothered to call me back to tell me that they were running late and wouldn't be there at 12. they also said that no one called back because they weren't ready. so I kindly told them to cancel and that id go with another company. If a company doesn't do what they say and then not bother to let you know that plans changed until you call them then I can only imagine how they would actually handle my repair. I wont ever call them again.

Ask for Jeremy P Complete and thorough. Did not skip anything!

I purchased a new unit from Snyder 6 months ago and it has been working just beautifully in this one of the hottest summers ever. It was time for my first maintenance check-up. The tech, Jeremy arrived on time and proceeded to give the unit an entire inspection, cleaning etc. He did a thorough job and was a delightful gentleman. Jeremy also made some recommendations as to items I might want to add in the future. The procedure went very well. Snyder is a great company.

I have used Snyder Heating & Air since 2010 for a rental property. Today I had an emergency situation and spoke to Cameron. Cameron would not take my credit card info over the phone. He also said that despite a 6 year relationship with this company they would not bill me. He said the only way they would come out is if I gave my credit card info to my tenant who occupies the property. What landlord gives their credit card info to their tenant? Don't use this amateur company.

Technician was professional, knowledgable, and thorough. I appreciate that he didn't mind me watching over his shoulder to see (learn) what he was doing. He was on time, explained everything he was doing, cost, and cleaned up before he left. All work was done as expected including final cost.

Terrible, as I had to make five phone calls to their answering service before finally receiving a call back @ 11PM. At that time I was told it was too late for a Tech to come, even though they do advertise 24/7 emergency service. The very nice lady that did take my call @ 11PM, even after being apologetic, said we would have to wait overnight for service. At that time our home was 84 degrees with 70% humidity. When their tech, Jason, came the next morning @ 9AM, he was pleasant, professional and very willing to find the problem. He did so, saying a missing part should have been installed at installation time or we would not have experienced the failure. Getting a message to the company was an inexcusable miscommunication between their answering service and the company folks that take the calls. The eventual service was excellent.

I would like to comment about Snyder Air Condition. I had a problem with my air condition and I called Snyder, because they were in Angie's List book. Jason the tech who came out. He did a wonderful job. He was honest and fix my problem. This is a great honest company. I know it is hard to find a air condition company. I had a problem with another company who try to sell me a new air condition. Which I didn't need. Thank-you Angie's List and Snyder.

The man told me that the part they installed should boost my A/C unit even though it was a very old unit. The A/C unit went out after a week. I had to end up purchasing an additional A/C unit to replace the broken one and they offered to sell me one for $7,900. I called another HVAC provider and they sold me the same exact A/C unit for $4,400 including installation.

Vendor was very responsive and called to give me updates on when they would arrive and when they would get parts. Everything was completed on time.

Tom was extremely professional and explained everything that he was doing. I've had a different company out to do work before with a no-so-good experience. Whatever Snyder is doing to train their employees... Keep it up! I felt very informed and very glad I chose Snyder. I'll definitely call them again if the need arises.

I was given a quote as to how much it would be for them to come and check it out. Then they even added we can be there within an hour. Needless to say it was almost two hours later before they showed. I told them when I called that I was the home manager and I would be waiting for them. The tech showed up with a rushed kind of attitude preceded to the door with no shoe covers in hand. When I asked him if he had any he said yes and went back to the van and retrieved some. He used the excuse for being late was because in was Middleburg. If that was the case they knew there was NO WAY he would be there within the hour as I too live in that area and on a good day it takes me about 1.05hr each way. When he made it to the top floor and started to take the door covers off the a/c and then asked me what was the issue. I then read to him word for word the same thing I read to the office. He jumped up and said that will take at least 2 hrs. There is no way I am checking all 3 for $74 (suppose to be a discount for 1st timers). He said it will be per unit. I instructed him I would need to run it by the homeowner and would be right back. By the time the owner had responded (about 2-3 min) he had already packed up his stuff and was heading out the front door. I asked him where are you going I told you I'm checking with the homeowner he then said so go ahead and check. I told him I did and it would be fine since it would come off the repairs most likely. He said no it won't. I asked him to please call the office at which time he told me I could call them myself that was no way that they told me that. I told them to review the call I most certainly did tell them. After awhile all they could say is sorry and they could come out another day with a different tech and charge me the $74 for the first unit and $50 for each additional. In the meantime my employer wasted two hours of pay for my services that I feel the company should reimburse them for since it was a breach on Snyder's part. I will never use them in any of the homes I manage after this terrible service. My job is to look after the homeowners not try to milk them.

We have been with our previous HVAC servicer for eight years. In 2010, they installed the two units we have now. After these new units were installed we became acquainted with dirty socks syndrome. This had never been a problem with our old units. We decided to try a new company this year. Robert, the technician who serviced our units today, arrived on time, was informative, thorough, and proactive. (He was here from 8:30 a.m. to noon.) After he opened the air handlers, he explained why the environment inside the unit is conducive to the accumulation of bacteria and showed us where it had accumulated. He sprayed the coils with a product that kills the bacteria and minimizes the smell before he ran the units. He inspected the units, cleaned everything, checked the refrigerant levels and installed a Pan Protector. He described several things we could do reduce the problem. I had noticed that there is a lot of dust coming from the ducts. At his suggestion, we have set up an appointment to have the ducts cleaned. He told us a different crew does duct cleaning, but he would be her afterward to answer questions and collect payment. He wore covers on his shoes to protect the carpet which was greatly appreciated since we have light colored carpet. Overall, I was very pleased with the service. He seemed to genuinely care about doing a good job. I will make a point to ask for him the next time.

Their prices are high because they were going to replace a part in the compressor but we ended up doing it ourselves.

I bought the $130.00 Angie's special for bi-annual HVAC inspection on Thursday, 9/10. Someone called Friday morning and the first inspection was scheduled for the following business day, 9/14 for noon. The office called at about 11:15am on Monday saying the tech was on his way. They called again at noon saying that the tech was at the wrong address, but would be here shortly. Jomor arrived a little late because there was a SNAFU on the directions, but that happens a lot in Nocatee where all the streets are not yet on the GPS systems. Jomor apologized profusely for being late but he was ready to go with booties on to protect my floors. He inspected the indoor unit first and then the outdoor unit. He turned down the thermostat two degrees to check refrigerant levels and he cleaned leaves out of the outdoor unit. He cleaned the coils, flushed the drain and inspected the contactor and said everything was okay. When he went outside, I asked him if he wanted to walk through the house as it would be a shorter walk and he refused, saying that he didn't want to track dirt into my house by going out and in that way. Before he left, Jomor gave me the company magazine and mentioned a $20 coupon inside. I appreciated his professionalism. He was here a total of 40 minutes. Someone will be out again in March.

Although I felt the call out charge was high, even with Angie's list discount, I couldn't have been happier with the repair guys. They were very professional, courteous and helpful. I would definitely recommend the company to friend's and family and I would use them again.

Temporary fix on old, builder grade system but works now.

This was my first experience with Snyder A/C, and they did a fine job. The field supervisor George was very informative and helpful, and the technician Ben proved both competent and trustworthy. I look forward to dealing with Snyder in the future for all A/C and heating issues.

Provider came out to inspect a/c unit, unit was not getting as cold as it used to. Synder diagnosed the problem and a faulty expansion valve, quoted me nearly $1200 to fix. Researched avg. prices for same issue, found around $400. Discussed my findings with snyder, they offered to have a manager call me back, never heard from anyone. Had an company evaluate the unit, stated a new expansion valve may not be necessary but could replace for $400. Snyder was very rude after I cancelled the appt to fix unit. I would NEVER use this company again.

I looked the prices of the items I was charged for. I found the 40+5 capacitor for less than $9 with shipping on ebay Snyder AC charged me$145, I found the booster capacitor on ebay for $16 Snyder AC charged me $155, and I was charged $75 per pound for r410a refrigerant or Freon and found that anyone can buy the new Freon r410a without a license on ebay $100 for 25 pounds which is $4 a pound. They might not charge a service call but man they really get you on the price of parts. I tried to contact Snyder AC and was told the manager was in a meeting. This happened 4 times in a week then I gave up. The service technician did service the

They did a great job. They were prompt and professional. I would use them.

Always on time, knowledgeable and a pleasure to work with. We are happy with the unit they installed.

I was very pleased with the way they handled the situation in agreeing to repair their faulty unit free of charge.

Company is excellent and will continue to use them for a long time.