Snyder Heating & Air Conditioning

Phoenix AC (bought by Snyder) installed a/c new system in my home on 11/16/2017. I only discovered yesterday 1/29/2024) from another a/c company that Phoenix should have pulled a permit.

I contracted with Snyders AC on May 26, 2020 for $10,140. The scope of the work was to take my existing air conditioners that were three years old and place them inside my remodeled home that they had been removed from. They were to also put new ducting in, vents, returns, run copper lines and condensate lines, and get the equipment working again per code. They told me they could do this without running chases or soffits. For this work, I have received multiple bids from competing companies who felt confident in the ability of the work to be completed. Additionally, I contracted with a separate company to perform testing to determine the feasibility of using the same equipment with regard to the increase in square footage of the remodel, the type of insulation we were using, and installation of new doors and windows. They determined that the equipment that I currently own was sufficient and adequate. I spoke with Chris Spann, a salesman for the company, who stated that the work would be starting within three days and should be complete within 10 days from executing the contract. Approximately five days later, a crew of workers showed up and stayed in the home for about an hour. The foreman was confrontational and told me that he had no idea how we were going to install the equipment per the scope of the contract. He also stated that the equipment was the wrong size and would never sufficiently cool the home. I showed him the independent testing results that I had received. He went to his truck and made a phone call and the crew promptly disappeared. I believed they were going to get the materials that they needed to start the job. No one came to my home for another week. I called the salesman to inquire as to the progress of my job since we were waiting to install drywall and plumbing and electrical lines when they were finished. He apologized and said that there would be another more competent crew arriving to perform the work within a few days. That crew did arrive in approximately three days and started the work. From there it took them OVER two months to complete the majority of the work and unfortunately, I am still waiting on a response from the supervisor to finish the work as of 10/25/2020. This process was supposed to take a week to 10 days and now I am going into month six. I have had to constantly harass the supervisor of installations by telephone. In the meantime, my electrical and plumbing work couldn’t wait any longer and was completed. During the six month ordeal, they constantly changed the plans and made work more difficult for both electricians and plumbers. At one point, they cut through the main power line to my sub panel which prompted the electrician to back charge $1600. I have not been reimbursed for this expense yet. They personally set me back a few months on this project and due to their lack of diligence cost me three months of additional rental property expenses, moving trucks, and storage unit fees of approximately $5000. Once the drywall was finally installed, they came back and pumped up the systems and told me not to turn them on until the electrical had been connected and they came back to verify all components were operating correctly. It was at this point that they tried to collect from me the balance of the contract. I told the technician who asked me that I wasn’t comfortable paying them yet since I had not seen the equipment actually running to this day. I was not confident in the completion of the project due to the gross incompetence I had witnessed over the preceding months. Additionally, there were multiple unfinished aspects of the job. There was a copper line and condensate line that protruded from my house approximately 6 feet straight out from the wall before it dove into the ground. I wanted them to bury the entire line and insulate it. Along the back of my house they had installed the condensate line in the middle of a walkway. Instead of burying it along with the copper line going to the unit, but instead create a hazard which becomes slippery and is not up to code per my inspector. He was requiring me to install a French drain to alleviate any potential accidents. Finally, instead of the usual one filter per unit, they had installed multiple units around the home. This requires me to change up to six filters every month with one being in a virtually impossible location to reach going up the stairs. To make matters worse, they only had filter grills for two of the locations and told me not to turn on the system until I had corrected the issue. I placed multiple phone calls to the installation supervisor once again to no avail. He has returned my phone call only twice during the six month process. I have called him over 30 times. At this point, I believed that they were not going to complete the service so I contacted another company. They had not attempted to collect any monies from me since the first time at this point. I had the other service company come out and modify the unit to accept a filter, bury the copper and condensate line, and create a French drain which cost me $850. It was at this point that I was finally able to turn on the system and begin to acclimate my flooring for installation. Of course this was three months past the time I had originally anticipated doing so. Approximately three weeks later, I received a text from the salesman stating that there were technicians on the way to install the vent grills in the four locations that had no vents previously. I told him that I had not heard from them in well over a month and didn’t think that they were coming back to complete the job. They came out and installed vent grills so now I have to change six filters every month which was not part of the original scope of the contract. Additionally, they installed soffits and chases in locations I told them not to. I told the technician about the other company coming out and performing the work to install filters in the units. He stated that I will not need those anymore and that He would remove them and check to make sure everything is working properly before leaving. Unfortunately, he did not remove the filter in the upstairs unit which promptly turned into a solid cube of ice. I only realized this after I noticed water damage on the ceiling and water dripping from my light cans. I have yet to have this particular item repaired and painted. Additionally, the units ran night and day and would never turn off. I contacted Snyder’s once again, waited a few days, and then called a local company and paid for a service call to determine that the thermostat had not been programmed correctly for a cost of $125. A few weeks went by from this point and now I was getting my electrical trim installed. One of the electricians noticed water dripping from a separate area of the house. We removed sections of drywall to determine where the water was coming from and discovered that the condensate lines were not insulated inside my home as per code. I contacted Snyders once again and they sent out a technician this time. He determined that the cause was the uninsulated condensate lines and said I needed to contact the installation supervisor, who never calls me back, to fix the issue. He also showed me pictures that the installation technician had taken when the work was finished inside the walls that showed no insulation was installed on any of the condensate lines. I called the supervisor repeatedly but have not had a response as of today. I am having a separate company come give me estimates to cut open all the necessary drywall and insulate all the uninsulated condensate lines. I will also have to pay a drywall company to fix all the drywall and then pay my painter to have it all painted to match once again. I am not an HVAC company but I imagine this is not an inexpensive fix. I estimate to complete this work an additional $3000 including $1500 to insulate the lines, $800 to fix the drywall, and $700 to match the paint. Two days ago I received notice that Snyders was putting a lien on my house for $10,400. Besides asking me to pay the one time when the service technician came out to my house and the work was not completed, they never called or sent me one itemized bill in the mail. Not once. Not ever. I am beyond furious. I was waiting for the bill so that I would have an opportunity to discuss with them the multiple back charges pending against the contract. I plan to contest the lien at my first opportunity and have requested through the salesman that the owner of the company contact me directly.

They are coming every 6 months to clean our air conditioning system and they were always great.

Great! They worked in the rain to get the job done.

The insulation was coming loose from very old ductwork in the attic, and had started to cause condensation issues. A Snyder estimator came to look at it and told me the problem wasn't the failing insulation on the ductwork, it was that the heat pump was a 5 ton unit but it needed to be a 4 ton unit. When I questioned why the 40 year old duct insulation didn't have anything to do with it he just shrugged. I asked him to do a duct repair/replacement estimate anyway, which I never received. Out of a number of estimates I got for this repair, Synder's estimator was the only one with the audacity to suggest something so ridiculous.

They grossly overcharged me for the part and never returned my calls.

They were so professional and responsive. They scheduled me for the same day I called and sent us text messages with the picture of the technician, I thought that was really nice. I was super happy with them!

The service was scheduled to the day after I decided on Snyder. The tech arrived on schedule and did a very thorough job. Great experience for my first time using Snyder.

They were really good and on time. I would highly recommend them and I would hire them again.

Excellent!! These folks are five stars on all aspects.

They are excellent. Excellent company.

They called to confirm the day before they were scheduled to arrive. They arrived when they said they would. Mark was very professional and answered all of our questions when we were in the buying phase. Beau and Justin were professional installers. They were kind, conscientious of our property and the job they had to do. They worked efficiently and completed the job in a timely fashion. The two gentlemen that cleaned our duct work were professional as well, unfortunately I can remember their names. I would recommend Snyder any day for your heating and AC needs. A little pricey for the unit, but worth it in no hassle and excellent customer service!

I've used them for years and did a good job. Excellent and mark always did a good job. They are competitive. Ed Miller the president is a good guy. Very spot on and never had issues at all. Good company.

I was very satisfied. I like the office staff. The technician I talked to was very friendly and helpful. They returned my calls and they do a nice job of providing excellent customer service.

Great Company and great customer service. I wouldn't use anyone else. They're all extemely professional starting from the receptionists all the way down to the service professionals. I already recommended them to my friends and colleagues.

The service and reliability was great. They got here when they said they would. If they couldn't be there they would let me know. We live in Florida and have thunderstorms in the summertime. One of the technicians was out doing some air conditioning cleaning and a thunderstorm came through and he immediately stopped for safety. I like that about them.

They did a great job. I recommend them all the time

They do a great job. They are professional. Send out reminders. They are a great group of people and I don't plan on going anywhere.

Our experience with this company has been fantastic. They always have taken really good care of us, and always put us, the customer, first. Snyder is really good company to do business with, they are honest with us. I would definitely recommend this company, we've done business with them for 20 years.

It went really well. The technician came out the first time to diagnose the issue and order the part that was needed. They came back the very next day to replace it and its been working fine ever since.

They are wonderful. They always call to check in. They're very thorough and knowledgeable. The best part is that whenever you have questions, you are able to talk to the President, Ed Miller, himself. It's hard to find companies like that. I've already recommended them to friends and family.

Very well. They showed up on time and cleaned up any mess that was made, and were very dependable.

It was great. Mr. Ben is just wonderful. He really makes sure that the job is done properly and in a timely manner. He explains everything to you and makes sure you understand what needs to be done. We use him for all our heating and A/C needs. He is very courteous.

It's been excellent. They are efficient, friendly, professional and there isn't even a footprint left when they leave, as if they weren't even there.

Everything was just fine. They gave a very good price. I've been using them for the past 10 years and they are always professional, courteous and kind.