Rafael Inc

We contracted w/Rafael, Inc. In September. 2020 to remodel our master bathroom. We were advised that they would start in November. 2020. They did not start until April 2021. We had to contact an attorney. We were given the names of several project supervisors and when we were able to speak with one of them, they had no answers. We were advised that Covid was the reason for the extensive delay. Covid was part of the problem but not all. They took 50% of the total cost of the remodel and literally held us and our money hostage for 7 months. If it had not been for the attorney we hired, we firmly believe we would still be waiting. We were finally given Jerry as our project supervisor. He was good and he tried to make things as right as he could. Another reason for the 2 star review. Our bathroom looks really nice. We can not recommend this company to anyone. Bottom line, shop around before you sign on there dotted line.

Rafael Inc remodeled our master bathroom in Sept-Oct 2020, and we LOVE it! The design process was easy as their designer, Jay, listenend to us and picked out beautiful materials like we wanted. They were upfront with all costs and covered every detail about our job so we knew what to expect and what was in the scope (no surprise extra costs, which we appreciated). Julian, our project manager, and the crews were great, especially Antonio and Ruben. The job took a little longer than expected, which we had heard is common with remodels and COVID didn't help. Julian kept us informed of any changes and he and his crew worked with our schedules to get the job done. He made sure we were happy with all of the work until the final sign-off. This was our first remodel project, and we're thrilled with the results! Thank you!

Have not started work yet waiting on cabinets

I can't say enough positive things about the people and experience we had at Rafael. Finally a contracting company that shows they care about the customer. From the beginning they were very upfront, including being honest that they would have charged more for a remodel that was already completed than the other contractor did. The difference in experience was worth every bit of it. From the design process to the actual build and they way speed bumps in the project were handled, it was a professional and positive experience. The actual work was fantastic as well. The crews were a pleasure to be around, I commented to my wife when the project was finished that I would miss seeing them. Again, very professional and quality work. Highly recommend.

The entire staff was great; from initial consultation to final punch-out.

Had a great experience with Jane, Jym, Sidney and the rest of the team at Rafael Inc. They updated a bathroom for me and were great to work with, did an excellent job and worked with me and consulted with me throughout the process. I would recommend Rafael.

The salesman came and quoted an estimate of $5-15k for my project. He asked me to pay a $1500 design fee to have an engineer come and make drawings. After that, the cost quoted was $55k, more than ten times the lower range I was told before signing up. Then they said despite paying $1500 I do not have access to the engineering blueprints since they were in house and proprietary, and therefore I cannot even use them to get another estimate.

Very pleased with the work- I'd recommend to others and will likely be calling back for additional work.

Excellent workmanship. Clean, neat painters. Very professional. Would highly recommend Rafael to anyone who needs painting work!!!!!!!!

Excellent work.