Paradise Pool Service

They never returned my calls

Their service was good.

All work performed as expected.

Great!

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Just prior to the July 4th holiday, just after a tropical storm with 11"+ of torrential rain, my pool pump (apprx 4 yrs old) would start but would shut down five seconds later. I surveyed Angie's List and chose Paradise Pool Service to call, hoping to get my problem solved and my system running normal, purging some excess water then filtering the remaining post-storm pool water the weekend before Independence Day. Initial contact brought a return call from Rick Schmitz, the owner of Paradise Pool Service. Rick worked me into their busy schedule and my problem was taken care of quickly and effectively.I was very satisfied with the level of customer interaction as well as the straight forward application of knowledge and skill. Paradise came prepared and had all that was needed to finish the specific job - did not push "extras". I highly reccommend -

Our pump died over the weekend. We called and they had someone out the next day to replace it. Very thorough and the installer spent a lot of time with us telling us about our pool and gave us his cell phone number in case we had any questions. A little bit more expensive than others but they were very professional and accommodating. We will continue to use them and will be using them for monthly service for our pool.

Excellent service, relaibility and responsiveness.

I knew there was something wrong with the Ozonater and there was dirt collecting in one spot on the side of the pool, so there was something wrong with the in-floor cleaning system. I found Paradise Pool Service on Angie?s list and called them on Monday afternoon and left a message. I received a return call late in the afternoon. The owner was very easy to talk with. I explained that my husband had surgery and that he usually handled all the pool equipment. He said he would have his technician call me on Tuesday and set up an appointment. The technician called on Tuesday and we set up the appointment for first thing on Wednesday morning. He was not an expert on troubleshooting Ozonators, but he called the manufacturer while he was here and with the technician on the line they determined the problem and he adjusted the system. Then he explained to me how it worked to me so that I understood what to do if it happens again. He also determined that the filter was not being cleaned properly. (It had been cleaned about four days before he came.) He cleaned the filter and showed me a $6 nozzle you can get at a hardware store that makes a dramatic improvement in how clean the filter comes out. He determined that one of the nozzles in the pool floor was stripped. It was popping up as it should but not rotating. He suggested I contact the manufacturer because this part would have lifetime warranty to the original owner. When I called the manufacturer I found out he was right. If I had bought the part it would have cost me $100. Instead I only had to pay the shipping, which is not much, it is a small part. He also noted that we had some algae on the wall of the pool. I told him this has been a repeat problem. He suggested I get the water tested and to request that the phosphate level be checked. He gave me a lot of information that was really helpful to me. The technician arrived on time. He was here for two hours. He went over everything with me. Before he left I had a diagram so that I understood how the system works. He gave me several other suggestions that were very helpful for maintaining the equipment. In fact, I was able to clean the filter myself several days later. He charged me for a service call which was less than the $100 he saved me on the part. This next time I need pool service, I will call Paradise Pool Service.

I contacted Paradise Pools for an estimate for new pool decking, some concrete work and additional screening around my existing pool. Rick Schmidt came to our house twice to review the project with us and provided us with an estimate. He was very professional and had some good suggestions for maximizing our project. Unfortunately, we went with our other contractor primarily based on the type of restoration he could provide for our pool decking, and partially on cost. Overall though I was very pleased with our contact with Paradise Pools and would highly recommend them for your pool projects. They had many good references and a high rating on Angie's list. I wouldn't hesitate to contact them again.

I am very satisfied. They were wonderful. I would recommend them.

Diagnosed my pool pump.Fixed the problem without overselling new equipment.Friendly, knowledgeable, recommended sand replacement in filter but pointed out up front that there could be a problem as they no longer make the model i have i.e if they run into a problem requiring replacement parts..In the end system worked better than it ever has !

they clean my pool every thursday, and they are always on time

Pool water was pooring out of the side of the pool heater (Propane) and without knowing what the problem was but understanding we had a weekend pool party comming up, they stated they would at least bypass the heater so we could run the filter until they could get parts in to repair the heater. They came out the next day, the problem turned out to be nominal, and the technician put in a temporary plug which allowed us to maintain the pool condition. The part came in a couple of days later and they promptly repaired the heater. Very professional and positive service experience.

Overall went very well. They came out to the house and gave me an estimate. Then when I phoned them the following week he said one of his employees had quit and he would be delayed a coupe of weeks. No problem as I was not in a rush. He called me back two weeks later, I partially emptied my pool and the work was done professionally and without an issue. I had several questions afterward and they came back out to the house and called me and addressed my concerns, again without an issue. I would recommend them!

Our experience went fine overall. The pool had not been working for a few months. They had to clean out the pool as well because I was going out of town. I would recommend them. They did good work. I was happy with them.

Perfectly. Called Rick because the pool pump would not come on, although I could hear it trying. He came the next morning and showed me the problem. Rick likes for his customers to see and understand the problem. He immediately ordered the necessary parts and replaced them the next day. I had 5 kids over the spring holidays waiting to use the pool and he saved the day!!