David Gray Plumbing

They were prompt and got to our house quickly and repaired in a timely fashion. Will definitely use again in the future if needed.

I bought a hybrid hot water heater. It takes the heat out of the air instead of straight electricity. They were one of the few people that I could even buy the thing from, which is why I used them. I did not price around. They had to come out and do some re-plumbing.

Matt(service technician) called about 10am to say he would be here within 30 mins. He was prompt and polite, though not extremely talkative. He proceeded to perform his tasks very professionally. Though I had narrowed down the area where the problem was, he verified that the slab leak was indeed where I had indicated and not elsewhere. He opened a small hole in the floor next to the wall and excavated materials until he reached the problem area of the water line. After cutting out the damaged pipe, he showed me the hole that had appeared in an elbow section and that the rest of the pipe appeared OK. Matt replaced the damaged pipe and allowed the glue to set before turning the water pressure back on. After verifying there were no leaks, he patched the hole and cleaned up the work area nicely. From start to end, the service took approximately two hours. The qouted estimate of $495 covered up to four hours, but sadly, company policy did not allow any reduction in the cost.

It was fine. He took care of everything. They knew exactly what I needed. They brought all the right tools and supplies.

From the minute the plumber walked in the house, I got the impression he did not want to be here. I had a rather long list of things I wanted him to look at/fix. Most of them were minor issues, replacing the shut off valves on the outside faucets, fixing the shut off valves to the inside toilets because they would not turn, fix the garbage disposal that wasn't working and address an issue with the guest bath shower where the pipes were making a high pitched squeal whenever it was turned on. He said he couldn't replace the outside shut off valves. He said he would have to turn on the shower in the guest bath in order to hear it, but would not do so. He did fix the garbage disposal and he did replace the shut off valve for the inside toilets. I paid him via VISA while he was here. I had asked him not to hook up the toilet in our bathroom after replacing the shut off valve because I was going to replace the flushing mechanism inside the tank. When my husband and I went in to the bath to replace the flushing mechanism in the toilet, we discovered that he had not left enough line that went from the cut off valve to the tank for us to reconnect our toilet. So, after a day of work, we were off to Home Depot to purchase the piece in order to be able to hook up the toilet. After that experience we had decided we would not use this company again. Imagine our surprise when 2 months later we get a letter from David Gray Plumbing threatening to send us to collections for not paying our bill. That they had made repeated attempts to collect this debt and now we would have to pay not only the bill, but the cost of collections as well. They have not contacted us in the time between October and now. In fairness, we have gone back through our VISA statements and can't find where the charge ever cleared. But a simple phone call would have fixed that issue. The threatening letter is just one more indicator that we don't ever want to be involved with this company again. Poor customer service, poor professionalism, poor communications all add up to a company that we would not recommend and will not use again.

My experience with them was very positive. They've just been very courteous, clean and got the job done.

They came out the next day after I called. They guy was very, very nice and he completed the work very quickly. I was absolutely happy with the work they did. They were very good.

The plumber arrived when he said that he would and made the repairs for me.

We called for an appointment, and it was scheduled for September 1, 2011. The night before the appointment - around 5:15PM - we got a call that the technician was on his way. We said that our appointment was for the next morning and as it was approaching dinner hour, a visit now was not convenient. We wanted to keep original appointment. The next morning, we received a call that the technicians were on their way. When two men arrived, they asked where the water heater was that was to be replaced. We said we had no water heater, our issue was a kitchen faucet handle. They said well, since they were here they'd look at it. One technician worked while the other watched. However, they did not have the correct tools with them and we had to take time to look in our own tool box to search for a tool to removed cartridge. Finally, they ended up using my husband's golf divot tool! Of course, the time clock kept on going while we searched for some "tool". They replaced the cartridge and faucet handle, but the handle was somewhat crooked - it was not parallel to the hot water handle. The main technician said that it was sound and would not further move towards the wall, despite not being exactly straight. At this point, we just wanted to get this job finished, so accepted the not-quite-straight faucet since it was working. Just before the job was finished, we received another phone call from David Gray Plumbing saying the faucet technician was on his way. We said the job was just about done so we didn't need him. So, while we were impressed with our original March 2011 experience with David Gray, we were not impressed with this subsequent September experience. The whole appointment situation seemed confused, three separate calls that technicians were on their way, and then we ended up with a team that thought they were to install a water heater and didn't have the right tools for a faucet repair. And we got charged for the entire time they were here - including while my husband searched for some tool that might do the job. Perhaps had we gotten the correct technician, with the correct equipment to repair a faucet, the end result might have been a straighter handle and a less expensive job. We did call the office to report that we got three calls for technicians on their way, and the ones that arrived on the appointed day and time were expecting a completely different repair job that what we had. But the office just said they didn't know what had happened. Anyway, all in all, not the service that we were expecting based on our previous experience. Perhaps David Gray is a victim of their own success, or maybe they just have a bad/confused scheduling process now. But we were disappointed and do not plan to call or use David Gray Plumbing next time we have a plumbing issue.

My main bathroom shower was draining slowly and then leaking from under the toilet. They called and gave an approximate time for completion of service. He came in and quickly snaked the drain. It even includes a 90 day guarantee. It drains great now and no leaking from the toilet.

David Gray plumbing were okay. There was some miscommunications at first but it all worked out. They were a little too expensive but they did a good job.

They are excellent. It’s a large company and it’s not just one guy. They did some work for me recently and I wasn’t living here when they came out to do the job. I don’t know what they did and I don’t know how much the cost was but I just know that the service was good. They did an excellent job for my sister. The price was reasonable. The worker was courteous and professional. We are going to use them from now onwards as our plumber. We will use their services again in the future.

They generally send you a card when they come back out. They’re good. They’re on time and they call when they’re headed towards the house which is great because then you can look out for them. They’ve done a good job in the times that they’ve been here. They are very professional people and they know their business. I’ve never felt that they’ve over charged me. I will use their services again in the future.

I've been using David Gray Plumbing for a long time now. They are a great company, and have always had a good relationship with them. When I was living out of town, all I had to do was give them a call to do work on my rental property.

We thought they did a great job! He really did a thorough inspection. We would hire them again.

One of the toilets continued to leak afterwards so we called them to come back which they did the next day. Initially, the plumber told us we had to pay for the service but after conferring with their office manager they relented. Overall, a positive experience and would use them again.

I had a backflow from my outside sprinkler and they fixed the problem. They ordered the right part and had another gentleman install it a few days later. Overall I had 3 different visits and they all knew exactly what they were doing and got the job done. They were professional, courteous and knowledgable.

Everything didn’t turn out as planned. When they installed one of the faucets they installed in incorrectly. When I went to use the water squirted everywhere. We were not too happy with the outcome.

fast service, charged less than half i had been quoted.good work

My husband was pleased and thought they did a good job. My husband is very opinionated and he came in and said he really liked them and would use them again. He thought they handled it nice and were in and out of here and did an efficient job. We didn't seem to think the price was out of range.

I was so frustrated at first, because I didn't think the usual causes of a plugged drain seemed to apply to our problem. Then when John said it might be caused by a "Low Spot" in the drain under the house slab, I was relieved. That was when he called for the other team with the camera. Now I know for sure why we have a problem we have never had, in any of our other homes and our neighbors don't have the same problem. It is the fact that there is that "Low area" in the drain going under the cement slab of the house to the main sewer line. Both Sammie and Jimmy worked hard to find that problem and were surprised to fine that our washing machine (in a laundry closet in the kitchen) is hooked up to it's own drain line to the sewer, which seems to drain well all the time. Sammie even showed my husband and I what the line looked like; where the water was laying in the pipe and where they had to punch through and clear the blockage to make the pipe drain out. They were professional and informative as well as careful and cleaned up and left a spotless worksight when they left. Because we had the problem with the low spot, Sammie waved the camera fee and gave us $10.00 coupon off the $111.25 invoice of $101.25. My husband and I were very pleased with this experience.

This is a follow-up to my initial report of May 4th. When David Gray Plumbing saw my report on Angie's List, they called to let me know they were refunding half of the service call fee. I appreciate the consideration and agree that they were due a partial payment for their time. Good customer service and response goes a very long way.

I called David Gray Plumbing 4-28-11 at 8:58am and talked with Stephanie. I told her that I had a kitchen sink drain stopped up. She said that she would have someone out as soon as possible. She also told me that the charge was $89 per hour with a one hour minimum. At 10:23am Scott called to say that he was on his way. He got here at about 10:30. Within about 30 minutes Scott had the drain cleared and running. He also reinstalled the drain lines for the sink which I had removed. The charge was $85 plus a $5 fuel charge. I had a coupon printed from Angie's List for $10 off, so the total charge was $80. I was very happy with the response time. It was about two hours from the time I called for service until my drain was clear and running. I will use this provider again.

They did a good job. I have used them several time and never had a problem with them. They were professional and reliable. I like their services and will use the same in future.

We called David Gray Plumbing after reading reviews in Angie's List. David Gray Plumbing responded quickly, and we scheduled our appointment within two days. Our technician, Corie Johnson, arrived right on time, was very professional, knowledgeable, patiently explained what he was doing and why, and with some "muscle required" for a stuck cartridge, was able to repair our faucet. He didn't waste any time, was very neat and careful, answered all our questions, and wrote out what he had done and parts we might want to acquire for future use (under our warranty from Moen). All in all it was a successful and very satisfactory experience for us. We will definitely use them again for any of our plumbing needs. (As a side note, last plumber we had called a while back required two telephone calls, two weeks of delays and never did show up so David Gray was a real pleasure!)