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Affordable Computer Repair of Jax

Computer Repair, Computer Sales

About us

Welcome to Affordable Computer Repair of Jax. My name is Russell Sweet and my mission is to provide honest, reliable service, while building trust and 100% customer satisfaction. 2015 Angie's List Super Service Award Winner with over 10 years of experience in the computer repair industry. Through my experience, I have come to realize that constant learning and education is the key to this industry. See website for additional service areas.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

PC computer repair, upgrades & restoration, hardware/software installation, virus, malware & spyware removal.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Discover
MasterCard
Visa

Reviews

4.948 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
2%
3
4%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-48 of 48 reviews

John G.
12/2017
5.0
computer repair
  + -1 more
Excellent!
Description of Work: Outstanding Service at a fair price!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven S.
07/2017
5.0
computer repair
  + -1 more
Excellent.
Description of Work: Install new HD with clean install of Win 10.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Raymond U.
08/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Leigh W.
02/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Wouldn't give me Angies List discount because I didn't have a coupon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Affordable Computer Repair of Jax
Thankyou for the kind review. You are more than welcome to swing by the store anytime and we will honor your coupon. I apologize for you being told that you couldn't have the discount. Thanks, Russell

Steven S.
01/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Very thorough & professional, especially dealing with difficult issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Affordable Computer Repair of Jax
Thankyou!

Beverly D.
01/2016
4.0
computer repair
  + -1 more
unknown
Description of Work: went very well

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Response from Affordable Computer Repair of Jax
Thankyou!

Sarah R.
12/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: I was having problems with my computer/printer connection and getting documents to print. He came to my home to fix it and spent about two hours working on it. He still couldn't get it to work so he took it with him back to his shop and left me a loaner computer. I picked it up a few days later. He had spent several more hours on it there but still only charged me the price he had originally quoted. He also installed the new version of Windows. He explained to me how everything works. It prints fine now. I would definitely use their services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$109

Response from Affordable Computer Repair of Jax
Thank you [Member name removed]

STEPHEN G.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: VERY KNOWLEDGEABLE AND HELPFUL. WE FINALLY FOUND OUR "IT" PERSON!
Rating CategoryRating out of 5
Yes, I recommend this pro

Sharon W.
09/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Thomas corrected my non-responsive printer, removed unneeded programs from my computer to improved its speed, and installed new spyware/malware programs. I was very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$160

Sarah D.
06/2015
2.0
computer repair
  + -1 more
unknown
Description of Work: They worked on getting my computer back up and put something on my machine that caused it to block the downloading of programs including printer software. They also told me that they had added software that would allow them to access my computer remotely if there were problems. When i called them and reported that programs were being blocked, they said they would have to make a house call which of course would cost more money. They appeared to not even remember what they had done to my computer. I will never consult these people again for computer repair.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0

$50

Response from Affordable Computer Repair of Jax
We are sorry that [Member Name Removed] is having an issue. We try to be fair with every customer. We provide a 30 day warranty on all service performed. We repaired her computer in March 2014. It has been well over a year. We do provide remote service if it's a possibility. It is a courtesy. Most printer repairs need to be done on site. We do not put "program blockers" on any machine. [Member Name Removed] refused our recommendation on Antivirus protection. Our company prides itself on a strong customer service record. I personally stand by all the work that is performed at my business. Russell Sweet (owner)

Ed N.
02/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Electrical storm blew out my motherboard. A replacement was installed and computer was operating again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Truman N.
07/2014
3.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0


Response from Affordable Computer Repair of Jax
This customer is not in out database of customers. If there was truly an issue, please feel free to contact our office and let us resolve any issue that you may have. All of our services have warranties. We stand behind all of our work! Thanks, Russell Sweet Owner

Cornelious L.
07/2014
5.0
computer repair
  + -1 more
They called when they found out that the laptop's hard drive was defective and searched for certain files that were important to me on the corrupted hard drive. They are extremely customer service oriented. I mentioned that I had brought ram and they placed it in my computer for no extra charge. I would definetly use them again.
Description of Work: My wife's laptop had a virus and was not working well. They cleaned the virus and had to add a new hard drive because the existing one was "running hot." I also asked them to retrieve files from an old hard drive that had been corrupted. They were able to find more files than I thought they might at a very reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255.58

Sherry S.
07/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: The provider got rid of a virus on my computer and installed new antivirus software. He was very pleasant and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jeanne H.
06/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: I had tried 2 other computer services in an attempt to get my computer back up and running properly after being hacked and neither succeeded. Affordable Computer Repair diagnosed the problem, fixed it and put it in good running order in less than their 24 hour window. I will definitely recommend them and their services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Laura P.
05/2014
5.0
computer repair
  + -1 more
Went in with a busted screen and less than 30 minutes later I left with a fixed laptop! Everywhere else I checked wanted more money and had to order the screen. They had one right there! Side note- loved the display on the wall paying tribute to veterans.
Description of Work: Screen repair of laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Tim Y.
04/2014
5.0
computer repair
  + -1 more
I called Russell because I could not get my computer to stay connected to the internet. I work from a home office, so connectivity is very important to my business. He came out the next day, and cleaned out my computer, consulted with me on what I should do to maximize my connectivity issues, and even provided a phone consult the next day! There were no hidden fees, and I will be having him back to provide maintenace for all our computers!
Description of Work: on site computer repair and consultation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

marian C.
04/2014
5.0
computer repair
  + -1 more
I took my old Dell and a recent computer ( the above estimate was for one computer) the other lap top was less serious($89.00) Fixed my problems, on time and gave me advice as how to care for it. I tool it back because some of the info was not forwarded. they fixed and repaired it to my satisfaction
Description of Work: replace hard drive, install anti virus software

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208

Richard P.
03/2014
5.0
computer repair
  + -1 more
I took my laptop that was infected with numerous of viruses that had me looking to buy a new laptop. Additionally, I also took my husband's laptop, for repair. Mr. Sweet quoted $218.00 (+ tax), which included the standard service fee, along with the cost of a fan motor (if needed for my husband's laptop), virus removal, and malware protection. My total bill with tax was $192, and both computers are working in great shape. I'm thrilled with both computers. Mr. Sweet and his staff were wonderful, I will definitely use his services again, if needed.
Description of Work: They repaired 2 laptops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$192

TOM T.
01/2014
5.0
computer repair
  + -1 more
Both when they were at my home and when I called with questions afterwards they were very helpful. I'll use them again.
Description of Work: Came to my home and removed malware that was causing the computer to slow down and almost crash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharron B.
09/2013
5.0
computer repair
  + -1 more
I received a call the day after I dropped the computer off to inform me that it needed more work than originally thought. I was assured the quoted price would remain the same even though more time was needed to complete the job. By day three, I got the call to come pick up my repaired computer. Not being particularly computer literate, I needed some on the phone help after I got home, to begin using my 'puter. Charles was very helpful and patient answering all my elementary questions. Having become aware of the different anti-virus they had installed on the unit they had already repaired, I wondered if I should do the same to another unit I have. Charles told me to bring it in and he would install it for a cheaper price than I would be charged online. I took my 7 year old grandson and the other lap-top and drove back to the shop. While Charles was installing the program he answered a multitude of questions from my grandson and myself. Both of us left there feeling grateful for, not only the time given for the installation, (which was only the $20 quoted on the phone), but for all the information. My grandson, was talking to him about Mindcraft and problems he encountered. Charles was more than glad to explain, in detail, how to handle it and what caused it. Aiden said he felt like he had attended a class because of what he had learned in the shop today. "Thank You, Affordable Computer Repair. You are the best." By the way, I had used their services before but was not yet a member of Angie's List. This is why I know their work is good. And, this time I got the Angie's List discounted price.
Description of Work: I took a lap-top computer in for repair. It had not been used in a long while. It was totally unresponsive; nothing but a blue screen appeared. Affordable Computer Repair of Jax returned a computer to me that functions like a brand new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104.95

Lon V.
07/2013
5.0
computer repair
  + -1 more
Professional in all respects. Location a busy drive from home, but well worth it.
Description of Work: Restored PC sanity after virus attack.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Eileen T.
05/2013
5.0
computer repair
  + -1 more
Affordable Computer Repair of Jax does not work hourly. He charges a set price whether he spends 15 minutes or 6 hours to complete the job. He will either come to my home or I can drop off my computer at his establishment. I have found him extremely easy to work with and he takes away some of the frustration. It is better for my blood pressure to call Affordable Computer Repair of Jax.
Description of Work: Affordable Computer Repair of Jax contacted the computer manufacture to speak on my behalf, backed up my programs, sent the computer to the manufacturer to repair under warranty, and when it came back he reloaded my computer for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89
    • 1
    • 2(current)

Contact information

6015 Chester Cir Suite 210, Jacksonville, FL 32217

http://www.affordablecomputerrepairofjax.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales

FAQ

Affordable Computer Repair of Jax is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Affordable Computer Repair of Jax accepts the following forms of payment: Discover,MasterCard,Visa
Yes, Affordable Computer Repair of Jax offers free project estimates.
No, Affordable Computer Repair of Jax does not offer eco-friendly accreditations.
No, Affordable Computer Repair of Jax does not offer a senior discount.
Yes, Affordable Computer Repair of Jax offers emergency services.
Yes, Affordable Computer Repair of Jax offers warranties.
Affordable Computer Repair of Jax offers the following services: PC computer repair, upgrades & restoration, hardware/software installation, virus, malware & spyware removal.

Contact information

6015 Chester Cir Suite 210, Jacksonville, FL 32217

http://www.affordablecomputerrepairofjax.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed