Welcome to Affordable Computer Repair of Jax. My name is Russell Sweet and my mission is to provide honest, reliable service, while building trust and 100% customer satisfaction. 2015 Angie's List Super Service Award Winner with over 10 years of experience in the computer repair industry. Through my experience, I have come to realize that constant learning and education is the key to this industry. See website for additional service areas.
Russell did an excellent job getting my mother's machine back up and running efficiently and made sure her anti-virus was working for her, not against her. I spoke with Russell and Charles over the phone and they were polite and professional. My mother and I are very pleased with the services they provided. Many kudos and thanks to Affordable Computer Repair of Jax!
Description of Work: Repair Windows 10 config and add anti-virus
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
George W.
12/2018
3.0
computer repair
+ -1 more
Decided not to repair the computer.
Description of Work: Decided not to repair the computer.
Rating Category
Rating out of 5
Response from Affordable Computer Repair of Jax
We do our best to accommodate every customer. We have no records of the customer who left this review. We did not perform any service or give a quote for service. We would appreciate the opportunity to provide a service before we are graded on it .
Sharon M.
06/2018
5.0
computer repair
+ -1 more
I trust them, and would hire them again.
Description of Work: they repaired my puter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Tom H.
04/2018
5.0
computer repair
+ -1 more
I called them in the morning, and they came to my house that afternoon. More work needed to be done remotely the next morning. They worked on it till it was fixed. The system is working fine now. I am a satisfied customer.
Description of Work: My home version of OUTLOOK was malfunctioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Frank K.
04/2018
5.0
computer repair
+ -1 more
In shop fix went well- timely service and fix worked. Second time firm used with very good results- in home fix first time.
Description of Work: Keychain blockage for home desktop computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Frank K.
10/2017
5.0
computer repair
+ -1 more
Printer connection problem was quickly identified and fixed, Additional help was provided for desktop computer( elimination of unwanted programs) and answered questions on viruses and VPN’s related to IPAD. Tech rep was the owner who worked quickly and professionally. This was our first experience with Affordable Computer (our previous tech rep moved away) and we plan on using them as our go-to firm. Reasonable cost and good response.
Description of Work: IPAD and IPHONE using house Wi-Fi to print did not work - “no printer found”. Printer connection problem needed to be fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Steven S.
07/2017
5.0
computer repair
+ -1 more
Excellent Job, PC working better than ever.
Description of Work: Install new SDD, reload Windows 10 & other programs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
TRINA S.
04/2017
5.0
computer repair
+ -1 more
Great work. Very pleased with results. Total cost for diagnostic, write and repair of 2nd laptop approx. $180
Description of Work: Laptop diagnostic and write up. On my second visit they replace adaptor and plug and repaired a crack on an old laptop.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
John W.
04/2017
5.0
computer repair
+ -1 more
They did an outstanding job switching out the old and putting in the new with no loss of data files. I was told which drive would fit and I ordered from Amazon. When it arrived 2 days later, I took it in with the Mac and it was put in and optimized! Thanks Russel and Charles
Description of Work: Needed a new 1 TB hard drive in my iMac.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey H.
02/2017
5.0
computer repair
+ -1 more
We paid only for parts used plus a flat rate for labor. This was uniquely refreshing. We will use them again and have been recommending over more known resources such as the more costly Geek Squad.
Description of Work: Troubleshooting of older gaming laptop video problem. They acquired parts we thought were bad until the actual problem was confirmed and corrected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$268
Kristine S.
01/2017
5.0
computer repair
+ -1 more
Russ fixed it within 30 minutes while I waited and charged me a lesser fee since I didn't have to leave it. Works perfectly now.
Description of Work: MS Outlook was not responding on my laptop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Ann K.
01/2017
5.0
computer repair
+ -1 more
They told me it took about 5 days to get the screen, but the computer was repaired in 3 days at the price they quoted and is working fine. I was told they got the screen in that afternoon and I was able to pick it up before they closed.
Description of Work: I had a broken computer screen. I did not want to just replace the computer because I wanted my Windows 7. I had obtained a quote from another company which was almost $100 higher than what they quoted. I was going to ask how much they would charge to install a screen if I purchased it online, but their price was so reasonable I let them do it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JOHN M.
01/2017
5.0
computer repair
+ -1 more
Great xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Description of Work: Fix sound and videos and files
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Lori J.
01/2017
5.0
computer repair
+ -1 more
I took my laptop into Affordable Computer Repair of Jax to have the hard drive replaced. They were extremely affordable, professional, helpful, and quick. Russell was able to get all my files, pictures, videos, and music off of the old hard drive, and loaded them into a folder on the desk top named "Old Files" for quick and easy access. He took the time with me, when I picked it up, to answer any questions I had. He told me not to hesitate to call if I had questions or concerns when I returned home. He also gave me some tips on how to keep this from happening again. An overall great experience, and highly recommended. Should another computer need arise, I will be back!
Description of Work: My laptop computer hard drive crashed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lawrence M.
10/2016
5.0
computer repair
+ -1 more
Took desktop to Affordable Computer Repair of Jax on 10/4/2016 and explained problem. Computer was fixed by 10/5/2016 and picked up the next day. Everyone I talked to was super courteous and professional. Desktop now runs as if there has never been a problem.
Description of Work: Had virus on my desktop computer that made it appear that all of my files, including system files, had been deleted. Computer would not even boot. Wanted to see if anything could be recovered.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Jim M.
10/2016
5.0
computer repair
+ -1 more
The repair was conducted on site and was ready prior to date promised. The staff was professional and knowledgeable.
Description of Work: Repaired power connector on dell laptop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Kevin M.
09/2016
5.0
computer repair
+ -1 more
It went amazingly well. Russell was skilled, knowledgeable, accommodating, and very professional. He came out on a weekend, and completely fixed our problem in under an hour. He actually came out within 24 hours of our call for service. We highly recommend this company, and the owner/technician.
Description of Work: We needed a variety of computer troubleshooting and repair. We didn't know whether it was the computer, modem, or something else not performing well. It was fixed with no problem, in a very short time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
David G.
02/2016
5.0
computer repair
+ -1 more
I was in and out in less than 10 minutes.
Description of Work: The team at Affordable Computer assessed my computer and determined that there was nothing wrong with it. They gave me a possible reason that I experienced the issue I had (No Video). I went home and my computer worked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Grace H.
10/2015
5.0
computer repair
+ -1 more
Russell's technology expertise is exceptional. He is pleasant and efficient while solving problems that other people couldn't analyze. We feel fortunate to have his assistance and his willingness to tackle and solve any technology problem.
Description of Work: Install new TV and load smart tv we sites Connect new printer to computer and activate various programs Install new programs on second computer and cleaned up problems in watching videos Several additional adjustments
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Jane M.
10/2015
5.0
computer repair
+ -1 more
They always know what to do. Their technicians are great.
Description of Work: They always repair and upgrade my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Raymond A.
04/2015
5.0
computer repair
+ -1 more
My laptop was slow and freezing up badly from the last Windows update, I couldn't do anything to fix it myself. After several attempts to do a system restore which didn't work I was in panic mode. I looked in Angie's List in my area and found Affordable Computer Repair of Jax, having read their reviews I felt comfortable with taking my laptop there for repair. I was blown away by their professionalism and service. They were fantastic to work with, after talking with them on the phone I felt at ease to bring it there. The next day they called me promptly and explained in detail what the problem was (Bad Sectors in my Hard Drive) and fixed it along with some advice to keep my computer running efficiently. I picked it up the next day and again was treated in a kind professional manner and was given a discount for being a Angie's List member. I would HIGHLY recommend Affordable Computer Repair of Jax to anyone in the Jacksonville area seeking their services. They truly treat their customers with an honest professionalism that a local business should be proud of. I will be using them for all my Computer needs in the future!
Description of Work: Affordable Computer Repair of Jax, performed all necessary diagnostics and repaired my laptop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$83
Keith P.
11/2014
5.0
computer repair
+ -1 more
Russell made a recommendation on what wireless router to buy, came by the next day to install and within 45 minutes all my issues were eliminated . He is direct, efficient and very knowledgeable.
Description of Work: Fixed my Wifi connection problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Grace H.
09/2014
5.0
computer repair
+ -1 more
See above. .I was there five minutes or less and he quickly removed the hard drive of my computer before recycling it, so that I could preserve client confidentiality. His professionalism and skill is wonderful, and I will return any time I have computer questions or problems. On a previous visit he quickly repaired my laptop and made needed adjustments. He is an invaluable resource for computer repairs and assistance.
Description of Work: This was my second visit to Affordable Computer, and I continue to be impressed with Russell. I needed to recycle my old computer, and he removed the hard drive and gave it to me because it had been used in a business and contained confidential client information. He then recycled the computer. I think it took five minutes or less. His skill, work ethic and courtesy to clients is wonderful, and I will return any time I have computer problems or need assistance with any phase of technology. I would highly recommend him to any who need assistance with computers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah W.
08/2014
5.0
computer repair
+ -1 more
It is working wonderfully. He is the nicest man. He has the patience of a saint. He is always pleasant. I would definitely recommend him and use him again.
Description of Work: They fixed my computer. He changed a video card and driver and reset a lot of things. He also installed a remote help button.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Grace H.
07/2014
5.0
computer repair
+ -1 more
He accomplished all needed repairs described above efficiently and skillfully. I will continue to consult Affordable Repairs whenever I need computer help.
Description of Work: Russell quickly and efficiently restored several programs which could not be accessed. He also helped modify the opening screen which had been taken over by a program that I could not delete. He diagnosed a battery problem and replaced the battery of the laptop with a secondhand version which made it more economical.
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Service Categories
Computer Repair,
Computer Sales
FAQ
Affordable Computer Repair of Jax is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Affordable Computer Repair of Jax accepts the following forms of payment: Discover,MasterCard,Visa
Yes, Affordable Computer Repair of Jax offers free project estimates.
No, Affordable Computer Repair of Jax does not offer eco-friendly accreditations.
No, Affordable Computer Repair of Jax does not offer a senior discount.
Yes, Affordable Computer Repair of Jax offers emergency services.
Yes, Affordable Computer Repair of Jax offers warranties.
Affordable Computer Repair of Jax offers the following services: PC computer repair, upgrades & restoration, hardware/software installation, virus, malware & spyware removal.
Contact information
6015 Chester Cir Suite 210, Jacksonville, FL 32217