Home Res-Q Inc

They arrived one hour late. Unprepared to paint exterior door, though the same door had been shown to person giving estimate The lead painter was courteous and seemed to know his business. The second painter did not seem to know what he was doing and was unprofessional; i.e.: had prolonged potty time as soon as he arrived, asked me for water, talked a lot, used my orchid vase to soak paint brushes and used refrigerator without asking... It took five hours to complete the task! I was in such a hurry to have them out of my house that i cleaned the sink in 1/2 bath, where they had rinsed their paint brush, after they left.. The paint job seems to be OK; however, lesson learned: if i'm paying by the hour, next time i'll know the painting experience before signing on. And, i'll get an estimate of required time in advance I think the lead painter's name is Billy. He was courteous and did me some favors while here. Based on today's experience, i can not recommend this company for painting..

It went well, I would recommend them to others.

.Overall they did a fantastic job. They stayed until the entire job was completed. The gutters look and work great!

I realized I didn't need the big deal so I ended up getting a refund.

I recently purchased a one bedroom, one bath condo and wanted it painted before moving in. There was no furniture to be moved or covered, the condo was completely empty. I wanted the walls, baseboards, and inside the closets painted, no doors, ceilings, or other trim. I purchased a deal for 2 painters for one day for $447. I met the estimator at the condo and he told me how much paint to buy and said it would probably take one full day and a few more hours on the second day to finish. It ended up taking almost two and a half days to complete. The extra day and a half was $758, so the final cost was about $1,200. They did do an excellent, professional job and I am very happy with the end result, it just took longer than expected and ended up costing more than expected.

Fantastic job of painting by Chuck wIlls and really liked the owner. He really helped accommodate my needs in allowing me to keep Chuck the painter on the job through out the project until it was done. He was flexible and fair on the pricing and allowed me to keep one person versus the normal crew of one person. Would use them again. Grace

Great install. A little trouble and confusion with the time of installation , but the actual instal crew was great

The installation was great. The guys continued to work thru a brief rain shower. Everything was done to expectation. The only problem we had was the initial contact to show what needed to be done. It took multiple phone calls back and forth before the appointment was set, but once this was accomplished everything went great. Plan on using in the future and have recommended them to other people to use.

This is a great company and the employees are excellent. They did a great job on our house with the painting. They painted all interior and it looked as though they weren't even there. They cleaned up after themselves each day. They did my gutters on front of house and that was very well done and timely. We are having them come to do more work on our house. I think everything we do on our house may be done by this company. Highly recommend!!

Outstanding service. Arrived promptly with a professional crew that was courteous and introduced themselves and again reviewed the project. Cleaned and prepared the area and went to work. Fantastic attention to detail ensuring the angles and placement were spot on. Once installed again reviewed all work prior to asking me to check out the work. Then walked through to identify all specifics. Took the time to ensure that I was satisfied with the results - even fixed existing gutter on the pool cage at no charge! A great provider that has uses superior materials (depth, width, weight and attachments) and has first class professionals on their team.

The workers did a good job, and were conscientious. We had a little too much work for them to finish in the allotted time, so I taped, mudded and textured the wall after they were done. It all worked out and our shelves are hung.

Home Res-Q, Inc. is NOT INSURED, NOT BONDED and NOT RECOMMENDED. They are not licensed, they pay an independent contractor to use his license and he is not involved with the company. They will NOT take responsibility for damage to your home. They are NOT capable of painting a front door. They are NOT timely. Their work is NOT professional and Nick, the owner, will argue with you instead of addressing the issues. The company's crew arrived late on Monday at around 10:00. The first day it appeared that the 2-man crew worked relatively well. They took an hour lunch and left before 4:00pm. The crew chief Larry was professional and polite and explained that he was going to add a third to his crew. Our contract was a lump-sum so we weren?t concerned with man-hours or their rather short work day. On Tuesday, Wednesday and Thursday the 3-man crew seemed to sit around a LOT. I had to pick up their cigarette butts and trash (see pictures). I was very concerned when one of the employees was washing his paint brushes on my composite decking material. Bad enough he sat around all day, now he was damaging our expensive deck materials. My expressed concern led to Nick?s father coming out on the job and he assured me that this would not continue. He also explained that there was a minor delay with the gutters of which we had to accept. On Thursday, day 4, they applied the final coat of paint to the house. Some of the areas of the house siding was damaged during their preparation and the appearance was unacceptable (see pictures). I provided extra siding to replace the damaged wood. I even offered to repair it between their visits. I was told by Larry that he was instructed by Nick to apply a ?light? coat of paint and finish the job, which completely contradicted our job contract. At the end of the day on Thursday, Larry attempted to primer and paint our front door. The paint blistered, peeled and did not adhere properly. Many different theories were discussed, however nobody seemed to know why this happened. NOT A GOOD ANSWER FROM A ?PROFESSIONAL? PAINTER. Since it was late in the day, Larry asked if he could return on Friday. The door was left unsecured and they returned on Friday. On both Friday and Saturday (days 5 and 6), Home Res-Q?s employees proceeded to disassemble the door. They completely stripped, scrapped and sanded the door and frame. This process DESTROYED our front door. Large scrapes, dents and gouges were made in both the door and its framework (see pictures). The front door was left unsecured during this entire process. On Monday of the following week, a scheduling person called, explaining that the door needed another day to dry and asked if we could wait until Tuesday. On Tuesday (day 9) Larry came out to continue on our door with no success. On Wednesday (day 10), a nice man named Bill came out instead. He agreed that the door was completely destroyed and it required replacing. He also agreed that the areas of siding that were damaged needed repaired, confirming our complaints were valid. He explained that the owner of the company was on vacation and nothing could be done until he returned. I told him that leaving our front door opened for ny longer was not acceptable (7 days was long enough). Bill spent a few hours wrenching the front door closed and locked. The gutter crew installed the gutters as well on this day. Now on the 3rd week, Nick came out to address these issues. His first approach was to argue that he didn?t do the damage. He did a lot of talking, attempting to avoid responsibility. He took lots of pictures & measurements but provided no assurance that he would properly address the damages. Throughout the week he made offers to replace the door but it was going to take 8 (more) weeks and the proposed products were drastically inferior to our original door. At one point Home Res-Q actually asked for final payment. On Friday of week 3, Chuck spent the day repairing the siding material and repainted that area. This specific area was finally ?alright? (certainly not good or great). Chuck also agreed 100% that our front door system requires replacement. We are now on our 5th week. Our door still remains destroyed and unusable. Home Res-Q has not offered a valid solution. They have told us that a Window and Door Permit is not required even though the City of Clearwater & Pinellas County disagree. We requested that this issue be handled by Home Res-Q?s insurance company since they can?t seem to paint a door never mind replace it. Nick informed us that he is NOT INSURED. And now they have threatened legal actions, put a lien on our property and left us with no valid solution to their flagrant destruction of our house. UPDATE: A. We have had numerous professionally licensed contractors (actual individuals who have taken, passed and maintained their contractor?s license) out here to look at this door each of them have assessed the damage to be over $3,000 (quotes have already been provided). B. Each of these professional window and door contractors have clearly stated that a permit is required. The City of Clearwater, Code Enforcement Officer has also stated, ?a permit is required and that simply replacing the door slab is NOT ACCEPTABLE nor would it be able to meet current code?. The permit costs $260. C. Every single contractor that has been consulted has stated that the ENTIRE DOOR SYSTEM IS DAMAGED. This includes the frame, sidelight, jambs, etc. (i.e. the entire door system). There is no such thing as replacing just a door slab and adhering to the building code. D. An exact replica of our 15-Panel Wooden Door would be a custom door and would cost well over $10,000 installed. I have already been willing to compromise on a less appealing design in order to get something produced today. E. We have never received proof of insurance or bonding and therefore it is still our impression that Home Res-Q, Inc. is not covered under insurance or even has a current bond. Based on the advice of Angie?s List, I should have gotten this information in the beginning and certainly should not allow them back on our property without these credentials. Home Res-Q, Inc. claims this information to be public record, yet I can?t seem to find such record. Please provide a link, contact information, or any way that I can view this ?public record?. F. Home Res-Q, Inc. is endorsed by a Mr. Gregory Hickey whom we have never heard from nor has he had any involvement on this job (pretty sure this is frowned upon by the contractor licensing board). I am under the impression that the professional opinion of a licensed contractor would hold more validity than of Ms. Welsh. G. Home Res-Q, Inc. filed a lien at the beginning of August. This is 2 months AFTER they destroyed the main entrance to our home. I feel that this is a flagrant abuse of contractor law and a horrible business practice, never mind an ongoing safety hazard in the event of an emergency egress situation. Ms. Welsh?s statements of replacing just the door slab are unsubstantiated and drastically different from every single professional consulted. In previous discussions with you, they even contradict this statement. After all of this, I think it is obvious that Home Res-Q is unable to offer a reasonable solution. They are drastically off on the value of the damages of which they caused and we still don?t have access through the primary entrance of our home. I am curious to see what company Ms. Welsh proposes (and Angie?s List endorses) that we hire to fix their destruction for 85% less than our lowest bid. What kind of contractor, what kind of workmanship and what kind of materials should we expect for $240??? I have taken great lengths to get multiple professional opinions, verify my information with appropriate governing authorities, and have been 100% reasonable in my request to simply fix the damage they caused. We are in NO WAY trying to upgrade our door we simply want one that works and the work is done correctly. My communications have been factual and verifiable, please insist that Home Res-Q do the same before wasting my time and energy with such preposterous offers as this.

Nick Walsh is who I dealt with from Home Res Q. I had purchased a Big Deal from Angie's list for gutters, but that actual deal did not apply to what I needed. Nick was very understanding and performed the work and agreed to let me pay when I got the refund from the Big Deal I had purchased. They were very punctual and professional. I was very pleased with the work that they did.

I have no complaints with the vendor. He was very professional, thorough and punctual. Our expectations of what could be done were not realistic and he was very understanding.

Went good. Very good. I will use them again in the future.

It could have been a good deal but he estimated and i told them to bring the paint, they didn't. When they got the paint, the equipment wasn't working right. I told them i wanted the ceiling done and then they said they didn't say that. It took a while, they did a good job but then they wanted to charge me more. So i ended up paying for the paint. He wasn't happy with me either. They had said 4 hours of painting. They do no keep their word.

It went okay. It's a company that does a lot of different things and I think I could have gotten a better downspout installation from a gutter company. They were prompt. They came out in a timely fashion. They took care of me when they said they'd take care of me. I had no problems with the service. I just think the installation could have been a little cleaner. I didn't get competitive pricing from gutter companies. When they came down with the downspout, my siding stressed out a little bit more on the second floor and they didn't put a little bend in the downspout to go into the wall so the downspout is about an inch off the wall there. They needed to put a bend in there.

Excellent job. I bought one of their special deals, and they did not attempt to sell me more services. Came on time, were quick and efficient. Would certainly use them again.

The owner of the company comes out to see and price all the jobs. That's good. He is very professional and personable. I called them to have tile work done. I already had all of the material. So I really just needed the labor. I was looking to have two rooms done and a hallway. I thought that that was a little to pricey. So I did not use them.

The service provider was very gracious, prompt, understanding, and clean, but we decided that this Big Deal wouldn't suite our specific needs. I would use this company for future gutter work though.

They did a great job and there was no hassle. They did a good job with the gutters so I definitely recommend them. They did it for half a day; I was not sure because I was at work.

Overall, it was pretty good, they did a pretty good job, we could have expect more but it was pretty efficient, there was just a little clean up issues, they could have focused more. They just set things in stone, just kinda make sure that everything is clarified as far as dates, there'e just small issue, I think there kinda overloaded, were happy that were expecting a little bit more. Price was reasonable, that was good.

I wouldn't recommend them at all. They did a good job but he ended up charging me more. The guy who was working here could have fixed it but he said he needed another guy to come out and he charged me more. I bought the Deal off of Angie's List but he said that removing the gutters and putting them back on does not include it. So I had to pay extra. He said that he would have to have another guy come in to put the gutters back in. I used them because they had a good deal and it was something I needed to be done. The owner of the company wasn't very pleasant.

It went well. However, Home Res-Q and I could not agree on a final price for the entire job and I just did the painting myself.

They were great! They were very clean and professional. All the work was done in a timely fashion.