Home Res-Q Inc

Construction is a ridiculously stressful business… I hired Nick and his wife to get the job done on my bathroom that I know would be timeless, and I would never have to remodel again… I went with a marble tile, black and white feel. There were so many obstacles in this 1920’s home but they found the path.

Nice work! Responsive. Good ideas about curing a problem with getting water away from an inside corner of the building. Worked with me identifying location of buried lawn irrigation piping.

Caulking was not completed and nails were not driven in in numerous spots. Had to have them come back to fix and still not all done so I did it myself to do it correct.

We called NIck at Home Res-Q who we found on the Hub. He sent MIke over to fix our crooked TV mount that another company installed. He had it fixed in 10 minutes and we are very happy and will be calling them for any future projects. We highly recommend Home Res-Q

The owner was scheduled to come on a certain day and time. Never showed never called nothing.

techs did the job well but the office was horrible. Seemed like one hand didn't know what the other hand was doing.

Good. We’re very satisfied with the repair and also the responsiveness of the office.

I hired them because the good reviews. They did the gutters at my home and all the gutters unions and corners are done poorly, they are ugly, with a los of screws and not straight lines, not a good wool at all. I had called several timen and they told ma that the owner will call me bu he never did. I don’t recommend the at all.

no problems they will be back next Tuesday to add to what they have done

The tub they installed leaked due to not installing properly. I had to find a company that would drill holes in the tub and pump foam. The glass shower tub is installed improperly and is in a danger to use.

I contacted the company several times to obtain an estimate that was supposedly completed. I called and sent emails and was promised I would receive their estimate. After one week without an estimate I hired another company. Home Res Q has no control over it's employees

They did have to reschedule but that was weather related and they were there the following day as promised. The crew did an amazing job and took their time to get it right. The gutters look sturdy and the appropriate size and a huge improvement over what I had previously. It has not rained yet but I feel certain they will address some of the water issues I have had near my house. I would recommend this company.

I called for an estimate. Told the office lady exactly what I needed done. They were small jobs around the home. Nick, the owner came by after waiting for a week to get an appt estimate. He looked around and said they would charge me $65 an hour and he knew another handyman who could do it cheaper and texted that guy my info. Nick said if this guy named Mark Kenyon couldn't do it, Nick would TRY to come by on a Saturday or somethin (his words). He left and I had a couple texts from this Mark guy and a phone call. He said he'd try to get by Wed, Thu or Fri for an estimate. What the heck I thought, cant commit to an actual day??? So I texted again about coming out for confirmation of a day he said he'd be there Thursday after I got home from work. This Mark Kenyon NEVER called OR came by. What a couple of irresponsible business owners!!! Not only did they NOT want the business, Nick fluffing it off on some other irresponsible handyman to make it seem like he was really doing me some kind of favor, they wasted my time and energy for nothing! If I wanted someone else, I wouldnt of called Home Resque. And I paid a lot more for the previous handyman I used than $65 an hour and he gouged my door, so not using him again! How do they stay in business??! Horrible! If you want the RUN AROUND AND YOUR TIME WASTED call these two business owners. They won't disappoint!!

Through Angie's List, we requested an estimate for gutter installation. We received a date and time from Home Res-Q. THEY called us to reschedule date and time, which was agreed upon. Estimator was supposed to be here @ 9am this morning. NO SHOW, NO CALL. We called the office after waiting 45 minutes and were told he was running late and about 20 minutes out. We continued to wait. At 11:15am, WE called the office again and were told estimator had a medical problem. Neither the estimator, nor his office ever called us to keep us informed. In this day of cell phones, we find this to be totally unacceptable and horrible customer service.

I am giving Home ResQ an overall rating of D. Considering the cost I’ve incurred fixing their work, the amount of time I’ve spent dealing with it, and the irresponsibility of the owner, a D is awfully generous. Home ResQ installed gutters on our one story home for $1200. The gutters, which were hung over the front of the house, look crooked and sloppy. To the company’s credit, the crew was sent back out to look at the problem, though it took more than a month before they returned. They raised the corner of the gutter about one-half inch higher, but it still looks as crooked as before. Even worse though, I am very unhappy that they put up the wrong color of gutters. The project manager and I agreed that the gutters would be the color of the trim (off-white) and the downspouts would be the color of the walls. The gutters they installed are tan and nothing close to the trim color as promised by the project manager. When the work was completed, I registered my complaints about these problems. I paid the company out of good faith expecting that an honest business would stand behind the promises of their employees. Clearly, my trust was misplaced. I spoke with the owner to ask him to make some accommodation for their error. He kept our money and refused to do anything about the problem of the color. He would not take any responsibility for the error. We had to spend an additional $900 to have the gutters painted so they match the trim. That about doubles the cost of the project! I do want to acknowledge the crew chief who, on their return, fixed an end cap which was not a problem of their making. He was the ONLY person from Home ResQ who said “I’m sorry.” Hopefully this review helps you with your vendor selection. You can do better than Home ResQ.

everything installed clean. excellent team.

Mike and his crew showed up on time and fixed the fascia, the gutters and the pool enclosure. There was a lot of small jobs and rotted wood that Mike saw, after he opened everything up, that were unanticipated. He fixed everything and did not charge extra for the added work. It was so refreshing to not have nickel and dime expenses added to the final bill. I noticed that some of Home ResQ’s customers gave them poor ratings because they took longer than expected to finish the work. They did take one day longer than they said, but it had also rained every day for the past two weeks. So, I’m not going penalize them for it. Also, as I said, there was a lot of unexpected work necessary to correct the problems. In my humble opinion, these folks are the real deal. They gave an honest estimate before work began and they were meticulous with the repairs. I have no reservations in recommending this company.

The first appointment I scheduled was changed to a different day. The second appointment I scheduled they called the day before and changed the time. The third appointment I made was cancelled because of rain. I decided to pursue someone else.

It went very well. They were working while I was away at work. I got notes from the workers and they always kept it clean.

I called 8 or 9 contractors for bids. Nick showed up on time for the estimate. We had a great conversation, he took measurements and said he would get an estimate to me. Within a week he sent an estimate. The estimate wasn't the least or most expensive. I hired them and made my expectations very clear. The workers were very patient and were able to answer all my questions. It was a great process, even though we made a change towards the end of the project. They handled the changes well and did not get frustrated. The project exceeded everybody's expectations. This is a building with about 130 people and everyone is so very impressed.

They did a great job and I recommend this company, when I need a new project I will give them a call. the House looks great.

Mike from Home-Res-Que was prompt, courteous, and very professional. He did an excellent job on screening a difficult porch enclosure. He left the jobsite clean and double checked his work. It is so nice to have work done by a responsible professional.

Took 3 weeks to complete. Granted we had some areas requiring additional work butwhen you show up at 11am and leave at 3 it's hard to keep a good timeline. Nick and his wife were horrible to work with. I suggest getting everyhing in writing up front and sign EVERYTHING in front of the owner. Demand copies signed by both parties. Watch them closely. Not to be trusted. I'll never call on them again. In fact I'm having to call anothet company to fix their issues. Good luck if you hire them . Also read all of thier reviews not just mine.

They did a good job and were at my house in the window of time they gave me

The finish product was ok, but while installing the siding in the back side of the house, they perforated an air conditioning line which in turn caused the AC to lose all its freon, and they never mentioned it, so by the time the AC repairman finished repairing the system it had cost me over $2,000.00. The owner of Home ResQ told me he was not liable because the AC lines were inside the wall and they should have been on the outside and because of that, his liability insurance would not pay for the damage, even thou the house was built like that. I was stuck with over $2,000.00 in AC repairs and he even called me unethical for even asking him to pay for the damage his workers did. I will never ever use these people again and anyone considering using them, beware! If they damage your house you may be stuck with the resulting repair.