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"The service department came out and inspected my problem windows. One pane needs to be replaced due to lack of gas between the panes. The service technician demonstrated why one window leaked due to high pressure water on the window (greater pressure than hurricane rains.) I had one total window that had a white film on the upper portion of each panel. He blamed it on my sprinklers, which do not touch the windows. I was angry about his response because I couldn't understand how if it was caused by the sprinklers, why was it only on the upper portion and not at the middle or bottom of the window. (The window opens from bottom to top).The service tech. was able to use soap/water and a razor blade to scrap off the white film. Overall, the service tech. did a good to fair job. Hopefully, he contacted the appropriate person to get my one bad window replaced. I'm waiting to find out when they will replace the one window."

"No"

"Crew did a great job removing and installing new French Exterior doors in the house."

"It did take a long time for the door but I wasn't in a hurry."

"After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship."

"The company installed the windows several years ago and we really like the quality of the windows and the installers. Respectful of property. The only issue we had recently was one of the inside security tabs broke. They sent someone within a week. Very nice person. I was caught in traffic and he waited 10 minutes for me to get home. He replaced the security tab in under 30 seconds. Asked if we were happy with the windows, told him we were. They don't give the energy savings they claim, but the house stays a more comfortable temperature and the outside noises were diminished dramatically."

"A few small problems, but they resolve them quickly."

"They worked with us to provide a quality door. Whenever we called them regarding problems/issues with the door or overall installation, they were always amiable and came over to correct/repair the problem without additional cost."