Earl W. Johnston Roofing is a family owned business that has provided commercial and residential roofing to South Florida since 1986. From the very beginning we have put our customers first, and our organization is dedicated to connecting our clients with the most dependable team of roofers that Broward County and surrounding areas can offer. We have chosen to use only the most dependable and highest quality materials. Quality, dependability, and customer satisfaction are the cornerstones of our organization. Additional email - info@johnstonroofing.com & lynne@johnstonroofing.com. Additional contact names - Earl W. Johnston, Lynne Johnston. TWELVE Time ANGI Super Service Award Winner, GAF Award winning Master Elite contractor. Ygrene Certified. Make A Wish of Southern Florida Signature Sponsor.
Had repairs to do in Pinecrest property. Someone came out and gave us an estimate. We have the deposit of $450 and all was great. The. Hurricane came and we needed a new roof. Now impossible to get a call back from a rep. Tried calling a dozen of times and crickets. Not happy at all. And feel I would not be able to recommend them to anyone. You'd think they'd want business.
Description of Work: We asked for an estimate for a new roof. In 2017 in Pinecrest, FL. Had used them before in Pembroke Pines in 2015 and all was good then. But this year they're refusing to return messages. Also the girl at the desk when you call was rude. She would tell you someone will call you back and when I tried to explain that she had said that before she got rude with me as if we were asking for something unreasonable by asking her over and over again to have someone call us back.
Rating Category
Rating out of 5
value
3.0
responsiveness
1.0
Response from Earl W Johnston Roofing LLC
Now that I have spoken to you and we learned of our failure on your project, I do just want to apologize again. We really had a communication breakdown on our part and unfortunately your project was lost in this breakdown. Thank you for writing the review and pointing this out to us. I can only hope that we learn from our mistake and that we do not disappoint any more customers in the future. Best of luck to you on your project.
Elissa K.
10/2017
1.0
roofing
+ -1 more
No response to request to contact me.
Description of Work: Estimate for roof damage due to hurricane.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Earl W Johnston Roofing LLC
Since 9/11/17 we have only been able to respond to previous customers, we have been in business for 32 years and have thousands of customers. We apologize that we were not able to provide service for you and wish you the best.
Anabelle A.
10/2017
5.0
roofing
+ -1 more
They were extremely professional. I had five estimates, theirs was the most expensive, but most thorough. They went above and beyond, inspecting my attic thoroughly to find the source of the leak, and even had to unexpectedly fix the shoddy work that Rocky’s Roofing did on my roof. Very pleased. My only complaint is they did leave a bit of a mess in the front yard - sand, nails, and my old tarp. He told me he had left the sandbags and tarp, but truthfully I was surprised when I came home and the sand was all over the mulch.
Description of Work: I had a roof leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
David R.
10/2017
3.0
roofing
+ -1 more
I had a terrible time getting someone out here with the hurricane. They told me it only had a one year warranty. The man said it wasn't done properly the first time, it was open all around the edges. It took them a week to call me back and then a week to come out.
Description of Work: An area they patched, exactly the same four years ago and charged me $1200. My impression was that the price of fixing roofs depends on how busy they are. It was the same place they fixed before.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$2,500
Response from Earl W Johnston Roofing LLC
Thanks for letting us know of your disappointment. We did the best we could with what we were working with and hope that next time we do better.
Sergei R.
10/2017
5.0
roofing
+ -1 more
During Hurricane Irma I noted a small leak in the ceiling. I called them the following day and had scheduled an inspection/estimate. The employee was on time and went into the attic to look at the area in question and noted that there was a vent directly above the area of leaking. He stated that the wood looked great and did not show any evidence of active leak. He stated that during those hurricane conditions with the wind and difference of pressure it creates a vacuum effect in that vent and water can come in and thus created what I experienced. There was not repair needed to the roof and then that concluded my estimate. That showed me that they were honest and didn't want to just get money and invent a problem that didn't exist. This experience reaffirmed my appreciation and trust in this company. I would use them in the past without any hesitation. Thanks!!
Description of Work: Noted a leak during hurricane Irma. Called them because they had done an amazing job during my last roofing issue in the past.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda G.
09/2017
5.0
roofing
+ -1 more
Sales rep was very helpful and explained everything clearly. Follow-up phone call the next day to see if we had questions/concerns. Work was started on Labor Day Monday, just before Hurricane Irma hit. We were worried about the timing, but everything was done on time to our satisfaction, surprise and relief! They came back the week after the storm to check the shingles and spent less than 30 minutes repairing curled shingles (and one that flew off). Passed final inspection that week! Awesome work! Awesome follow-up! Definitely recommend and we'd hire again.
Description of Work: We needed a new roof per our insurance company's annual inspection. Cited for age only, no leaks.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Natalie W.
08/2017
3.0
roofing
+ -1 more
Only one kid came out, he finished the job in about 6 hours, and I paid my $1600. Fast-forward 12 months. My son's room started leaking in the SAME EXACT SPOT down the wall. I called them out, they looked at it, went in my attic and said they found the problem. They handed me a quote for $1200. When I said I assumed it would be next to nothing, since it was obviously not done correctly the first time, the man said he would talk to the owner and call me. Their new quote was $900.
Description of Work: We hired them for a leak in my son's room- the water was running down the wall that was shared with our neighbors. We had already had a company out before them, so we knew of one small potential area that needed to be fixed- it was an exposed nail. When they came our, their quote included fixing the leak and the small exposed nail. They never went in my attic, which it was my first house and first leak, so I didn't realize that they should have. They quoted me $1600 and said it would take 2 men and all day, and at the time, there was a 6-month warranty. This was double what the first company had quoted, but they came highly recommended by my father who is a contractor for their "great" work.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$1,600
Response from Earl W Johnston Roofing LLC
This work was performed in 2010. It is very surprising to receive a review 7 years later, we are not sure why we are just getting the review now, and it is unfortunate that you were not happy with the service.
Andrew M.
08/2017
5.0
roofing
+ -1 more
Mike arrived at the agreed upon time. He took before and after pictures of the work that he performed and showed them to me. He did an excellent job.
Description of Work: Roof inspection and leak repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Earl W Johnston Roofing LLC
Thank you!~
Thelma H.
08/2017
5.0
roofing
+ -1 more
I was referred to Earl Johnston by one of my Christion friends. They said that they were very pleased with their roof so I trusted them. I called Earl Johnston and made an appt for them to come and give me an estimate. Their estimate was reasonable so I waited until I had saved up the money, then I callled them to come out for me to sign the papers for them to start the work. They arrived very early and started to work immediately. They were fast, did not waste any time and did a great job! I was so concerned at first because I have never had to replace a roof so I knew it would be almost like buying a house, very stressful! Well, I learned later that it wasn't as stressful as I thought it would be! it didnt take them long at all to remove the old roof and replace it with the new one! I had a lot of rotten wood that needed to be replaced and they did that as well. The reason for the "B" rating on the price, is because I didnt realize how much rotten wood I had. It was almost $3,000.00 more than the estimate, but that was not their fault. Overall, they did a great job! I was very pleased with how everything turned out. I would hire them again and recommend my friends.
Description of Work: I needed a new roof because I had a leak and it was time for the roof to be rrplaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Earl W Johnston Roofing LLC
Thanks for taking the time to write this review. We are so glad you like your new roof and the experience was better than you expected!
Jane D.
08/2017
5.0
roofing
+ -1 more
Very well. Earl, the owner, was at the site to review, gave us his personal phone number, and checked in regularly.
Description of Work: Re-roofing of a section that another company refused to fix. Also worked with a masonry company to coordinate chimney and roof work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
PATRICIA Y.
08/2017
5.0
roofing
+ -1 more
Every step of the project was done professionally and timely. I am confident that my roof will last a long time and it's beautiful.
Description of Work: Tile re-roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Nancy M.
08/2017
1.0
roofing
+ -1 more
I paid 2500 for this repair and got NO customer service. We had previously used earl Johnston to re-roof Cooper City home along with a couple of our neighbors. We will not be using this roofer in the future or recommend to anyone. We have since sold this home but when you have paid for a repair the company should honor their one year guarantee
Description of Work: Had leaks repaired on home we purchased in February 2017. In June porch repair leaked in area they repaired and ruined porch ceiling we had just redone. We had a buyer coming the next week for an inspection so my son had to make a quick repair. Bottom line is I could never get this roofer back out to check the repair my son made or to check previous leaks they repaired in February
Rating Category
Rating out of 5
quality
1.0
responsiveness
1.0
punctuality
1.0
Response from Earl W Johnston Roofing LLC
We are very sorry that we were unable to accommodate your time frame for the leak you had in June. When you called in originally was during the 10 day straight rain that we had and unfortunately we were answering all the calls received as best we could and getting back to everyone as quickly as we could due to the overwhelming amount of calls. When we first spoke you had already had your son repair the leak the day after you initially called and that it was no longer leaking - you were waiting for an inspection for the sale of the house and were going to call us back when that was done. When you called back you stated that the inspection for the sale had passed and there were no leaks. You requested that we still come and look at the repairs to make sure everything was okay and we let you know that we were getting to everyone has quickly as we could, but were servicing customers with active leaks first and were currently not working in the Palm Beach area, but would come out as soon as we could. Your sale date was scheduled for the next week and we were unable to come out to look at before that time. We do value our customers and do apologize again that we were unable to respond in the time frame that you needed.
Barbara B.
08/2017
5.0
roofing
+ -1 more
They are excellent. I have use them for a while now, and would recommend them.
Description of Work: They did some roof repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda D.
08/2017
5.0
roofing
+ -1 more
Excellent, prompt, professional, fast and clean.
Description of Work: replace old roof with a new roof. Nice color choices
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda D.
08/2017
5.0
roofing
+ -1 more
Excellent! And fast, very professional.
Description of Work: Complete roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marc K.
08/2017
5.0
roofing
+ -1 more
Excellent job from start to finish, and timely despite the bad weather. Would highly reccomend! Competitive pricing and High Quality work.
Description of Work: Replace Roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
EDWIN J.
08/2017
5.0
roofing
+ -1 more
Well, they came twice and fixed it.
Description of Work: Roof leak on 1st floor
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carlos L.
08/2017
3.0
roofing
+ -1 more
They came out on time and provided me with a quotes for Roof Replacement, which was one of the options, but they never sent me a quote for just a repair. I email them and called them multiple times and never got a response back from them. I went with another company because of their lack of response and call back.
Description of Work: Asked for Roof Repair Quote
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
$19,500
Linda S.
07/2017
5.0
roofing
+ -1 more
Earl W. Johnson Roofing did repairs at my home. It was a positive experience all around, from the reasonable cost, to flexible scheduling, to solid repairs, to clean up. I closely observed - - step by step - - how the pleasant 2-man crew did repairs - - “the right way”. First they carefully removed and set aside for reuse a section of barrel roof tiles, thus exposing the water damaged section of roofing underneath. All of that old was ripped out and removed down to the exposed rafters. They replaced the section of damaged plywood roof board, then rebuilt and waterproofed each new roofing layer. Finally, they did a beautiful job reattaching the matching original masonry roof tiles. You couldn't even tell any repairs had been done. Thank you guys!
Description of Work: Leaking roof repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Carol H.
06/2017
5.0
roofing
+ -1 more
Company was unable to service my roof. I was told that the roof needed to be replaced, and the company does not service the multi unit attached homes individually.. refund requested
Description of Work: Roof replaced
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Claire N.
06/2017
5.0
roofing
+ -1 more
Top-notch customer service, very professional work crew, and quality work.
Description of Work: The did a shingle roof and flat roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
Werner B.
06/2017
5.0
roofing, pressure washing, roof cleaning
+ 1 more
It went very well, the job was completed in a day. The crew was very professional and careful to avoid any damages to our yard. We used this company before and had been happy and we still are. We would definitely hire them again.
Description of Work: We needed to have a flat patio roof repaired and maintained. They suggested cleaning and sealing with a special coating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Ivan V.
06/2017
5.0
roofing, pressure washing, roof cleaning
+ 1 more
Excellent service by a clean and professional crew. When they were gone there was no visible trace of them being here. Thumbs up!
Description of Work: Roof leak and cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
EDWIN J.
05/2017
5.0
roofing
+ -1 more
great! This guys did a great job, very professional and explained everything!
Description of Work: roof leak fixed
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Vanesa R.
05/2017
5.0
roofing
+ -1 more
He was very punctual and honest. I appreciated that I was not charged for just coming to see.
Description of Work: I suspected a leak and they came out and checked and didn't find a problem at the time so no work was done.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Roof Cleaning,
Pressure Washing,
Skylights,
Chimney Repair
FAQ
Earl W Johnston Roofing LLC is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Earl W Johnston Roofing LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Earl W Johnston Roofing LLC offers free project estimates.
Yes, Earl W Johnston Roofing LLC offers eco-friendly accreditations.
Yes, Earl W Johnston Roofing LLC offers a 0% senior discount.
No, Earl W Johnston Roofing LLC does not offer emergency services.
Yes, Earl W Johnston Roofing LLC offers warranties.
Earl W Johnston Roofing LLC offers the following services: Roofing Installation & Repair, Roof Cleaning & Maintenance, Pressure cleaning, Tile and Shingle installation.Metal Roofing, Stucco Work.