Century Link

Terrible and very frustrating.

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unknown

Everything went very smoothly.

na

We are being robbed!!!!

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My experience has been perfect.

With Century Link sometimes I wait on hold for 15 minutes when I call customer service.

I don’t recommend them because they have static on the line. They’ve repaired it about 6 times but it still isn’t right. I just get lousy phone service. They don’t charge me to come out and fix the problem. They don’t charge me much and my monthly phone bill isn’t high. They come out and try to fix the issue. They are prompt and come when they say they are going to come. They’ve been nice people and have been polite. I recognize that it’s a difficult thing to fix and they have explained the reason because the issue is not there all the time. If they come out here and there is no static on the line and if they find something they think might be the problem and they fix it, they have no way of knowing whether they fixed it or not. Then they go home and 5 days later, it starts to show static again. This has been going on for a year but they do keep trying. I can’t say bad things about them except that they haven’t been able to get it fixed. Their pricing is fine and they aren’t expensive.

Every time I talk to someone at this company, I get different stories. When I first signed up with them, I had to make four calls to set up their phone, internet, and cable package. The forth person I spoke with finally seemed to know what they were doing. I am a "snow bird" so I got my account to be put on hold for the summer when I went back up north. At that time, I had no problem. When I called to do it this year, the person I spoke with told me that I couldn't put account on a vacation hold. We went around in circles, and I finally got the price down to $20 a month. They don't honor their contracts, and no one seems to give you the same information twice. They are essentially charging me for nothing. I would not recommend them to anyone. Unfortunately, in the area that I am located, I have no other choice but to use them. Now, I'm going to pay them around $20 to keep my phone on per month to keep my security system active, and I can only make calls for emergency use for the security monitoring system.

I have had a great experience with them. I told them what my problems were with my previous provider, and they were here within 24 hours! They got me on line in no time. The technician went out of his way to make sure that everything was working correctly. I have been a happy camper ever since.