Century Link

It only took two phone calls to get the features right.

We didn't like the technology- connection through the phone line, so we cancelled the service and chose a different cable/internet provider.

I tried to cancel the service and the company kept bill for services not received even after I returned their equipment. Kept putting me on hold when I called in to cancel service.

I would not grade them an A, I would grade them a C. For as much as they give us and for as much as we pay they play dirty tricks on us. Not just me but on a lot of people. They turn it off. I don't know what they are doing. They turn off your internet and turn off your TV. They are working on something and you don't get any credit for that. They could be off for eight hours. What really p*sses me off is you can't get on your computer. They are working on things; it is not a cable system, like another major communications company, it comes off the telephone lines. It does not affect the telephone, but it affects everything else. And they are expensive. They are too high. Suddenly your TV and internet goes blank They never fix it when they say they will. I don't call that a good system. Basically all of the competitive services are the same price.

I pay $120 a month. It's like a mixture of wireless and cable. The cable comes into the house but from the modem to the TV is wireless. The TV is not bad, the internet is slow, and I don't use the phone. I would seriously consider somebody else. I'm having a home built and when I have my home, I'm probably going somewhere else. They freeze sometimes and this past January it rained a lot here in Cape Coral, and they would freeze. Their customer service is good, though. They are really glad to help me. They are a little expensive to me. They were very friendly, prompt, professional, and they were here on time.

It's pretty good. It's not the best. Sometimes they mess up their billing. They charge for something they're not supposed to charge me. They correct it after I call them and so on. In terms of call quality and so on, it's not too bad. Sometimes there are some problems. Their repair service is sometimes slow. It's not to my satisfaction. For TV, phone and internet service I pay about $180 a month. everything. With the internet service, there are some interruptions. The telephone sometimes creates problems.

No problem. The only thing that I dislike about it is every once in a while the picture on the T.V. pauses for a while, up to five minutes, but other then that it is excellent.

Early this year, we began to consider changing our cable/internet/phone provider as costs from our current company were creeping up monthly. We visited the CenturyLink Sales Office in Ft Myers in April and were provided with information on their various offerings and given a cost quote of fees. They were also offering $150 prepaid gift card as a promotional tool. We contracted with CenturyLink to provide us the bundled services and were given a cost estimate based on our needs. Technicians came to our home in the scheduled time frame and determined that we would need a new phone line buried on our property to get service to the proper location in the house. Again, at the scheduled time a representative from a subcontractor to CenturyLink, named Hewitt, arrived to bury the line. The work was to be done with a small but powerful machine with an attached approximately 3 foot long heavy duty knife-like device. The worker made it abundantly clear from the moment he left the truck that he had been doing this way too long and hated his job (I heard this several times while he was doing his task). OK. For my part, I pointed out to him the approximate location of my irrigation lines and asked that he be careful and not dig too deeply in those areas. He buried the line and made connections to my house wiring and while he was loading I turned things on to check for proper connections. Nothing. I went outside to tell him I didn?t have services but as he entered his vehicle he said it would take time to start working and drove off. Bottom line: service was not established and I had 4 broken 1? irrigation lines. I had a number to call in case of damage but as I told the next CenturyLink technician who came to check my service, I would not have that company on my property ever again. I made the irrigation system repairs and the CenturyLink tech found that the wires had been improperly connected. Finally service. Our service is generally acceptable though more pricey than quoted. The original quote did not include fees and taxes so the actual monthly charge was more than $40 higher than we expected. Figure that in folks!!! Phone service - no problems. TV - occasional minor issues. Internet - generally OK but at times can be as slow as dialup. Remember dialup. Go have dinner while the page builds. We were told that the gift card would take as much as twelve week to arrive, so we waited. And waited. And waited. Still waiting. 6 months later. We began contacting Customer Service about a month after the 12 weeks were up and were told that because of unexpected demand they were overwhelmed and it would take a while longer. Later, we dropped by the CenturyLink Sale Office and were told that we should contact Customer Service. We had been. Try again. A month ago we were told by a rep that the card was in the mail. Since then they have hung up on us once (Customer Service!!!) and the latest answer was that they would expedite the card. Still no gift card. This week we received a promotional flier in the mail from CenturyLink proudly offering a $300 Gift Card for new customers. We?d caution not to hold your breathe. Though the gift card is a small part of the overall consideration when choosing a provider the way this issue has been handled is irksome and we feel we have not been dealt with truthfully by CenturyLink. We were stockholders when this company was Century Telephone and were quite impressed with their handling of shareholder interests. Apparently there is a disconnect between shareholder and customer service. We are weighing our options and looking at alternate entertainment providers once again.

Useless idiots across the board. I've had better and more meaningful conversations with hamsters. This company does not care what you want, what needs you have, or have any interest in helping you. They double charged me for basic service calls, did a poor job during installation, put holes in my walls I didn't authorize and ultimately fail to provide adequate service. You'd think you could call them to complain right? Wrong. If you call, it can only be monday to friday during office hours, because lets be honest, no problems occur outside of that time right? You can get very dim-witted tech support outside of those hours, but it's exactly that. Useless. If you dare call with a suggesetion about better service, or an idea to help the neighborhood? They flat out tell you they have no capacity to take that feedback, which tells me as a consumer they're just not interested in your business. The internet speeds (as poor as they are, especially the upstream) will make your TV slow while you're downloading because you have to share the bandwidth with them. I called to make an appointment for "special services" to come out and help me with my already CAT5 Wired home. The first guy just never showed up, but I got the guys name and complained. The second person did show up but wasn't able to help. I got a ill for the first guy and the second. Then I could only call during business hours when I have other stuff to do to sort it out. Poor service all around. Poor quality.

I had ordered 10mb service form Century Link. Almost immediate I had drop outs and fluctuations in speed. I would call and they would come out and replace a card at the switch or change a setting somewhere and close the ticket with no change. Finally after asking a tech that had stopped at another unit to take a look it was explained to me that the wiring did not support that speed and that by setting it at the desired speed it was erroringout and dropping the throughput. He reduce the setting to 6tmb and that greatly improved things but even though I paid for 10mb I could get 6mb max and usually around 5mb.

They scheduled a repair visit and the technician arrived early. He tested the unit again and determined it was no good. He replaced the unit, changed it's location closer to the router, which provided a better signal. He was extremely nice, was very intelligent and knew what he was talking about. He was also a United States Marine Veteran that served in Iraq. I not only value his service to our country, but I appreciate any company that utilizes the skills that all Veterans offer America. He completed the job in good time and I have had no further problems with my service. This young man is a credit to the United States, the United States Marine Corp and Centurylink.

They did a adequate job at what they do.

, Signed up to try Century Link internet under their 30 day money back guarantee. I contacted my current internet provider who agreed to lower my cost. Therefore, I decided to stay with my current provider and returned all the Century Link equipment unopened within the prescribed 30 day period and got receipts. For the last 6 months I have received a bill from Century Link for almost $50, for a service I never used and for equipment that was never opened. The most recent letter was from a firm threatening that my account would be turned over for collection! That was the last straw. Today I visited the Fort Myers local office and described the problem and showed them my bills, and the returned equipment receipt. They said they couldn't help me but gave me a direct number to call that would help me. When I got home, I called the direct number and was told by the person on the other end that she couldn't help me but would get someone to call me. Later, I did receive a call from a supervisor who said I was being charged for a phone line. Since I never hooked up the device, never used the service how could this be. Her answer was not constructive. Finally, I said you either have a 30 day no cost guarantee or you don't please let me know. She wouldn't answer this, so I finally said it was time for me to seek legal advice since she couldn't fix my problem. At that point she suddenly acknowledged that I had never used the service and therefore there would be no charge, and since there were no fees that it would not be possible to turn to collection. We will see if she is good to her representation. In summary I feel that the customer service, lack of communication within their own company, lack of understanding of their own policies, and their attitude towards customers is not worth the hassle. Two other customers on my block feel the same way, and have canceled the service. Buyer beware.

The DSL service was adequate with only three outages during that period that I know of. My complaint against Century Link is they use unethical business practices. When I left town for several months I put the service on "vacation" mode and then resumed it when I returned to town. Now, 7 months later and after having the service for over 18 months, they claim that when I resumed service after the vacation, that constitutes beginning a new contract period which committed me a one-year period of serve. I wasn't told about that, I didn't agree to that, and I didn't sign anything to that effect. When I told that to their representative, April, she replied "that is a valid charge," and that I would be billed for the $200 early cancellation fee. I will NOT pay that fee, of course, which means I'll have to write a number of letters to credit bureaus, BBB, etc. During the 18 months I was using Century Link, on TWO occasions I had conversations with the representatives in which I asked if a faster service was available. They told me NO, that because of when my subdivision was built and since all the utilities were underground, there was no way I could get faster Internet service. Well, dumb me...I believed them. That is until recently when I learned that cable Internet service most certainly IS available in my neighborhood and--in fact-- it is installed and working as I write this. Shouldn't that be called "shady" marketing at best? What's more, the cable Internet service I'm using now is $10/month cheaper than Century Link was charging me, AND it's over ten times faster. Bottom Line: I will NEVER use any Century Link service again in the future, and I will advise anybody who asks me to avoid doing any business with them whatsoever.

The price is great. Has great value. The service works great. Great customer service.

We are very happy with them and having only the internet and tv.

They have been driving us crazy with two to three phone calls a week. We do have a landline with Century Link, but I really do not know where they get their wires crossed but they do bother us an awful a lot. Although, we have not got a call this week so perhaps we have finally gotten taken off of all their lists, but that would be the downer on them. The other thing is when I went to cancel my mother's telephone service when she moved from one facility to the other it took about three months that they still billed her even though she was gone, even though I had the power of attorney, they said well we cannot just cancel the service, but they could on the other hand when they initiated service, they could do that very easily when she first moved into that place. She ended up paying about three months of service that she should not have had to. I had interaction with them just a couple of days ago when our Internet had gone down and I could not trace anything that was in the house here or any of our hook-up. So I attempted to call them about four different times and could not get through even though the telephone line was working for other calls that I might have made. They really must have had some heck of a problem. They are not cheap.

Their customer service is rude, uncooperative, unhelpful. When you move and your telephone number changes, be advised that you are probably going to lose everything they provided for you, including your email. They will not tell you that though. Eight or ten days after you move you will find that you can't get into your account. The quality of the product they provide is excellent but the quality of their customer service is terrible. The repair people they have are fantastic, really good people. I was just unhappy with their customer service.

As listed above the TV system does not work properly. The screen freezes and it will not even let you change a channel. The sound goes away. What you have recorded goes away. Tech after tech says he fixed the problem. Just yesterday they were out again after a Tech was here just last week and said the problem was fixed but as soon as we watched TV later in the day it froze up again. Also, on Fox channels it kept saying that the recording option was unavailable yet we had just recorded Formula One Racing on it the day before and the Tech could not fix that problem. I just wish I had stayed with Direct TV.

I would not use their services again in the future.

We began pleased with the offers made by Centurylink but once installed I was surprised at how slow the Internet speed was compared to the same Comcast service they replaced. I was told that apples for apples it would be superior and it hasn't been superior in any fashion whatsoever. I spoke with their customer service, who transferred me to someone else, who transferred me to someone else. Finally I spoke to someone that said they were with the department I called the first time, you know the one I was transferred from twice! I was told after testing my line speed that I had faster service than I had before. REALLY? Is half the speed mean twice the satisfaction? I don't think so! So anyway I had been offered Visa gift cards and reduced costs if I transferred to Centurylink from Comcast but had to agree for one year. During this time I experienced problems with service and billing accuracy but was reminded that if I went back to Comcast I would have to reimburse Centurylink for the gift card and price reductions during that time period. Are you sold yet? The other thing that bothered me was that if I wanted to use their service at the best cost savings I had to bundle services, Internet, TV and Phone. That alone raised my long distance service from two cents per minute to eleven cents per minute. If I refused, then forget the remaining savings which at the time seemed very worthwhile. So I did it and have regretted my decision ever since. Also my service costs went up significantly following those savings offers, some I expected, some I didn't until the myriad taxes, fees and additional costs were added up. Sad... To make a long story shorter, I want to explain that I'm not a complainer. I always try to work within the system but this has gone far enough. The last four months I have paid my bill online and by phone. Three out of four months I was notified by a late payment notice that I was on verge of being turned in to collection! In all of my life I have never been late with a bill and certainly never turned in to collection. When asked what was going on I was told that my bank account number was false and they said the bank had no record of such an account number. Why then did that same account number work the rest of the time? Why did I have confirmation numbers from Centurylink for every transaction? They couldn't provide a reason. They did tell me that I was going to be denied the ability to pay via anything other than a phone pay method. My paper check and Internet payment methods were no longer acceptable! REALLY? I'm sure you're asking why did I continue. Well that goes back to all of the gift card and service savings they promised for that year and I would've had to pay back. Don't forget all of you that changing all of those accounts back to a new email account is a super pain in the butt, to say the least! Anyway (short story, remember?) I just returned from vacation and after almost two weeks I checked my email and there wasn't a single message. I checked while on vacation for messages and when I saw nothing I assumed it was another one of their problematic service issues. Once I arrived home I called them and it took three days to finally get ahold of someone that could answer my questions. It took five different calls to five different people at the same freaking phone number, same extension. Each time I got a different department, each time told that I had the wrong department. When I was transferred to the correct department, it was always the wrong department, regardless of the fact that I explained what was going on with the transfer errors. Sorry sir, sorry sir, I got sick of the apologies. I simply wanted to talk with someone with a brain and the ability to tell me the truth. It sure seems to me after reading a number of other complaints that my problems aren't unusual. But remember my near two week period without email messages? Well I was told that because I use Outlook Express it is due to my error making the proper settings. She claimed that I failed to set my account to save messages to their server. WRONG! I had done that long ago and had confirmed it with another rep. I told her as much and she said that if that was true then it's because I turned my computer off while on vacation! If I had left my system on while away then it would've worked properly. How many of you leave your computer on while on vacation to be sure your Internet provider can get your emails to you? Not many I spose! Stay away from this outfit, they simply do not have it figured out yet and will tell you one thing to achieve another. If you try this company out I hope you don't experience this kind of service. If you do, you were advised not to!!!

I am not really happy with them. Number one, their service is too expensive. Century Link bought what used to be Time Warner and all the equipment is just old and decrepit. It's not their fault but they haven't been very quick to replace it. I will continue to use them because I don't have a choice.

I am okay with them. I don’t know if I have any alternative providers here.

When I last had to contact them for a problem they were quick and fixed it right away. I plan to continue to use them for service.

We went in to pay our bill. There was a notice on the door that they will be closed and gone by this Friday. I think that is unfair. We pay our bill every month and now all of a sudden we can't go to that branch any more. Now we have to go clear up to Ft. Meyers or all the way up to Naples. This is very inconvenient for us as seniors to make the trip. The people that work there are fine. They said that they were not informed of the move either.