Agility Van Lines

The entire move went very smoothly, had no issues with communication. They wrapped up all my furniture so there was no damage. Overall very professional and trustworthy movers

Fantastic! Everyone at the company is so nice and the movers were amazing upon both pickup and delivery- they worked fast, put everything where I wanted, and so polite. I'd use them again for sure.

We had a great moving experience with Agility Van Lines. The whole team took care of every detail - they checked in with us regularly leading up to move day, arrived on time move day, arrived on time for delivery day, and followed up after move in to see how we were settling into our new home. We will use Agility Van Lines for our next move and encourage you to as well.

Very smooth move from departure to arrival. They took great care in unpacking the furniture and placing it where we wanted it. Would definitely recommend Agility for moving.

Excellent service. Second time I have used this company and never a problem. The driver assigned to the move always coordinated the arrival times and kept to their promises. Furniture and belongings were handled with care. I highly recommend you check out this company. Easy to deal with.

If your looking for great movers that is professional and cares for the items your moving your looking at the best! Moving was super stressful for me and having Agility Van Lines move me made it much easier. I will definitely recommend people to this company. Oh and ask if Alex, Stephen, and their whole crew is available to be your movers, they are great you won’t regret it! Thank you again for all your help ☺️

Alex and his crew did a great job packing up my home in Baltimore imore. Then, Sam and his crew did a super job moving me into my in home in Clearwater. This was my second move using Agility. Everyone I have worked with have been polite, efficient, and extremely hard working. I would highly recommend Agility for your next move.

I’m a repeat costumer . I previously used the company to move my kids home from college. When we needed movers again I called them immediately. Alfred and his crew made moving our daughter from SC to VA so easy. They were prompt and came when they said they would be there. They wrapped and covered the furniture very well. No issues upon delivery. They were a delight to talk with during move out/in. I would recommend Agility Movers.

We were very satisfied with Agility Van Lines. Our house closed quickly and our build was delayed so we required storage for 10 months and they worked with us. To make our move manageable. Would definitely call them again if we require moving assistance in the future.

Our move was very smooth and up to our expectations. As a mover, we have to be prepared to understand the meaning of the 2-day window. That means we are prepared to receive the truck on the 2nd day last hours. Our items are taken very well care of during the moving process, with neat wrapping and unwrapping,

I must say I have not felt the need to write a review that is negative on a company in a very long time but folks please be cautious with this company. Their Sales person will tell u anything to secure your business with them and once they get your stuff they leave you stranded. Here is my experience: - initial conversation with them regarding my move from CT to FL. I was told it takes up to 10 days for delivery for distances over 1000 miles. My things will never be removed from the Truck. Same drivers that does drop off were the ones that the did pick up - 2 days before pickup on 6/23, we went through the items list and confirmed date. Est delivery date was 7/1 - Pick up happened as scheduled on 6/25. Est delivery is still 7/1, contracted 10 days window - 6/30 Got a call stating something happened and they will call on 7/5 with a new delivery date. Keep in mind this is day 10 based on the agreement - No call received on 7/5 - I called on 7/6 to find out where my stuff is. I was told they unloaded my stuff and left it in NJ. I expressed that I had 2 young babies and I am scheduled to travel in a few days. I requested to speak with the owner who pretty much acted like I'm at his mercy. I should have known things like this can happen in reference to my flight, he refused to confirm exact delivery date and refused to discuss reimbursement since I told him I'll be writing a review so people are aware what they are getting into. Im reiterating that they were made aware that I have 2 young babies with an empty apartment. He couldn't care less. - Next update was a possible delivery date of 7/14-7/15. They have had my stuff since 6/25

I contracted with Agility to move a small one bedroom apartment rom Nashville to Boston. Two weeks before the scheduled pick-up they cancelled on me leaving me to scramble to find another mover. They used the lame excuse that they had a few guys out sick. I believe the real reason is that they took the job initially expecting to be able to load another job(s) and when they couldn't find another move to approximately the same location they cancelled on me. Sketchy business practices. They may be good for the local market but I'd avoid these guys beyond the borders of TN.

Agility Van Lines from the minute I call the staff was very friendly and helpful. They were punctual, went "over & above" expectations to ensure that our moving experience was as stress-free as possible. Denise was always checking on us to make sure everything was running smooth. Alex team was great and on time very professional. I will recommend them to anybody. Agility thank you!

Daniel and the crew did a great job both during pick up and drop off, in our move from Illinois to South Carolina. Communication was great and they were punctual. Also, John at the office did a great job with the quote and explaining the entire process, what to expect and what is/is not included in the quote. Overall a great experience and I would highly recommend Agility to anyone! We did have some less than favorable experiences with other "reputable" companies that also had me renting a U-Haul and doing this all myself. Thank you Agility.

This family owned company has been efficient , helpful and considerate of my belongings and my feelings. Their follow thru was excellent and their pricing competitive. Their young fellows have been hard working, polite and very careful. We have used this company twice and plan to use them again.

The move went really well. John and Denise in the office were incredibly professional and helpful. The moving crew, Ontario and Elie, were great -- skilled, professional, courteous and friendly. Together they made moving a lot better than I expected!

Excellent customer service. Shane, Denise, Tsano, and Ivory were a pleasure to work with. I recommend Agility Van Lines and would use the company again.

I could not have asked for a better moving company. Punctual, courteous, professional, and fast. Three movers came in with smiles, wrapped all my furniture and moved everything out as if it was there own property. They were also kind and very knowledgeable about the move. Everything was done by the contract.

This company was up front from the pricing to movers that showed up on time and ready to work. This is my 11th move... nine with USG and these people were as professional as the come. Nothing damaged.. on time and the price was again on point. They moved me within 24 hours from NC to VA and I couldn't be happier. TY Agility!!! Daniel and the crew... Punctual Pleasant Respectful Simply AMAZING!!!!

This company was great from start to finish! John helped review my inventory, discussed options, and was willing to negotiate around final bid and offer. Daniel and his moving team notified me half an hour before they arrived to pick up my household full of "stuff" and arrived as predicted. They worked non-stop for five hours loading my belongings onto the truck then drove to my new home (1.5 hrs away) and unloaded for another 4 hours. Every item of furniture was wrapped and carefully moved. Daniel's team remained in good spirits throughout the move, were very courteous, and placed furniture and boxes where I specified. I cannot give them higher reviews. Would definitely hire this company again, especially if I knew I'd get Daniel and his team! Move size: 4 Bedroom Home

Best experience I’ve had with a moving company (and my family has moved a LOT)! They could not have been more helpful from the start. John, our sales person, was very personable and every time I called or emailed, he remembered our names, and what our special situation was. Because of my father’s illness, and how busy and distracted I can be, I probably did not make it easy for him! I also needed a specific, and possibly inconvenient, date for them to move my father’s condo contents. He really worked with me on that and we got it done. On moving day, Gene and his assistant (his name escapes me), were FANTASTIC. If I pointed out something that needed extra special care, he really listened and gave it extra padding or whatever was required to stabilize it. He mentioned he’d been doing this for 30 years and it showed! He had sturdy ways of packing things that I would not have thought of. He was also SUPER organized so we didn’t have to worry about misplacing the small pieces that went with the big pieces (like sofa legs or cords). And I could see in the truck how carefully he packed things so they wouldn’t get damaged on the long drive from FL to NH. What I really loved was that they checked in with me frequently to give me updates both before and after the move, so I didn’t have to worry, wonder, or nag them for updates. I remember mentioning this to my aunt, (she found them on the BBB site), while I was packing up - “Wow, these guys are great. Good find!” They seem to understand that there’s plenty to worry about when moving, so they try to lessen that. Before the move, Denise and Shane were in touch to confirm things, which made me feel, again, confident in their organizational skills. They never ONCE showed an inkling of bother if I called or texted with questions or concerns. After they moved the furniture out of the condo, they also kept in touch with the status of when it would arrive at the new location, (which, BTW, was quicker than I expected). I’ve worked in a lot of customer facing jobs over the years and I’ve found THE MOST IMPORTANT THING is communication with the customer. To me this shows respect for the customer and an understanding that my money can go anywhere, so there’s a reason to give it to them. You can tell that every employee understands that. Because I’ve had bad moving experiences in the past, I was continually asking John, Denise, Shane and the moving guys on the ground about this or that, and not only did their confidence in their quality of service give ME confidence, but they were just so responsive, organized and careful, that I couldn’t be happier. All our stuff arrived in perfect condition and Steven, Michael and Ivory didn’t just move it out of the truck and dump it in the house, they really helped me get it in the right place, reassemble the furniture if needed, and then never ever made me feel like a bother for wanting something 1 inch this way, or 1 inch that way (I can be really persnickety). Just amazing. They felt like friends. I guess that’s my ultimate compliment and the real headline of my review: The whole staff and crew felt like friends; like I had known them already and knew they would treat me and my stuff like their own. They spoke to me as an individual, not just another customer in a long line of customers. What a relief with what can be a very stressful time!

Agility Van Lines - Worst Move Ever!! We’ve moved 13 times in the past 27 years due to military and government service. This was by far the worst experience ever and I’m writing this to hopefully prevent someone else from going through what we went through. Here’s a quick summary if you don’t have time to read the entire review: - Showed up to do an hour of work the day after they were initially scheduled to arrive - Only does owner-inventory estimate instead of the more accurate and common in-person/video/facetime estimate from a professional estimator; this leads to a low estimate; it sounded like a good deal – read on… - Lack of video or in-person estimate allows for a bait-and-switch type of (con?) methodology, ultimately resulting in our cost doubling from approximately $10,700 to over $21k the first day of the move - Crew was consistently late throughout moving process - Only sent three crewmembers to move a four-bedroom house, resulting in longer than usual packing times - Did not bring enough packing materials. Many things just dumped in wardrobe boxes, despite having made at least one extra trip to Home Depot for packing materials. - Failed to professionally pack the truck twice, resulting in leaving a substantial amount of belongings that cost us an additional $6,000+ for another company to finish what Agility could not for over $21k. - Owner Shane Young deflected responsibility, telling this customer that I had to address an issue with the driver and not him, the owner of the company. - Uses a volume-based model instead of the more common weight-based model for cost. Despite paying for volume, the driver did not fill the second truck and made several comments about how his truck was already overweight. We did not pay for weight. We paid for volume and the truck was not filled. - Please read the reviews for this company online. Not just the good ones, sort by the 1-star and less reviews. Many of them are almost the exact same experience we had with Agility Van Lines. We contacted Agility Van Lines in mid-July based on generally positive reviews on Angi (formerly Angie’s List) and another moving review site ([*** Link removed ***] I did not dig deep enough into those reviews, because although you’ll see several glowingly positive reviews (are these legit?), you’ll find many just like our experience. I should have looked further and also looked at the Yelp reviews, which are a lot more like our experience. There are enough reviews similar to our experience that I have to wonder if any laws are being broken. We will be reaching out to federal authorities to find out. Our initial contact was with John, who sent us a link to their online estimate tool, because unlike every other company we contacted, Agility would not do a video estimate of the size/weight of our household goods. This is an important detail anyone moving should pay attention to and one of the reasons I feel like they rely on customer ignorance to take advantage of them. Get a professional estimate done! On 15 July 2021, John used our online estimate to generate a ‘Binding Moving Estimate’ showing a Total Moving Estimate of $10,701.21. This included full packing and exclusive use of their 26’ moving van for their estimated volume of 1768 cubic foot. There were a couple $100 fees for stairs over a certain number at both pickup and delivery. The agreed upon move date would be Sunday or Monday 1 or 2 August 2021 and would be confirmed a day or two prior via phone call from the company. I believe we received that call on 30 July explaining that they would now be arriving the morning of Tuesday, 3 August. Tuesday morning came and went and when we called to find out when the crew would be arriving, the company had them call us. They explained that they had left that morning from Florida and were delayed in storms in the Carolinas. Clearly they had no intention of arriving Tuesday morning if they left Florida en route to Virginia that same morning. They finally arrived at 7pm and after walking around the house, the driver stated that they wouldn’t be able to take all of our household goods and would need a second truck. After a little math, the driver explained that it would double the price of our move. Not understanding how this was possible, I was put on the phone with the owner, Shane Young, who explained that he needed to confirm we needed another truck and I had to sign another binding estimate on the spot or nothing would be moved. I had already taken off work for that week and selected Agility over a couple other companies, so we were in a tight spot. Either agree to double the initial estimate to pay for another truck or miss more work at an unknown date in the future hoping we could get another company. We signed the second document and at some point the driver or Shane explained that we weren’t actually getting a second truck, but instead would get the same truck making two trips. This would extend the timeframe of our move. But wait, it gets better. We subsequently found out that Shane couldn’t handle the expense of sending this crew right back and instead they would have to take a load to Pennsylvania and then another back to Virginia before being able to get the rest of our belongings. Teddy and his crew were at all times polite and kind. No problem there. I do have a problem with a professional moving company packing by volume without much skill in packing. Little effort was made to efficiently pack the truck to maximize the volume we had paid for. Even less care was taken on the second trip where the truck was not filled despite leaving a garage-full of items at our old house. The driver made several comments regarding the weight of his truck being over its limit, a fact he tried to prove by showing us the tires (?). The problem with this excuse is that we did not pay for the shipment by weight; we paid by volume and the 26’ moving truck we paid for was not full. The crew was only able to work for an hour Tuesday night before they had to leave to a nearby hotel and said they’d return in the morning and call before arrival. They did not call until another Agility employee, Denise, called them to see where they were. They gave us an arrival window of 0830-0930 but didn’t arrive until 1045. Halfway through this first packing day the crew explained they did not have enough paper so we gave them some that was left over from our previous move. They made mention of having to go to Home Depot to get more packing materials, boxes, etc. By 7pm the crew had still not begun loading the truck. They eventually loaded over half of the truck and departed at around 11pm, saying they’d be back by 9:30 to finish packing the truck. They said they weren’t going to get more packing materials because they had enough to load the truck with the items they already packed. They did not call or text in the morning until just after 10:00 saying they were about 35 minutes out. They ultimately left late afternoon/early evening Thursday night and would drive overnight arriving sometime Friday morning. My wife and I loaded a 15ft UHaul about ¾ full and departed at approximately 11pm to drive overnight to our new home. We arrived a couple hours before the crew. Upon arrival, our dining table had a huge gash in the surface and the legs of our coffee table were broken. Although kind, the crew did not point out this damage to us when they placed the furniture in the house. The crew departed to make their other shipments ultimately returning to our VA home on 10 August. After loading for almost two days, they ultimately left a large amount of things in our garages. After spending over $21,000 for moving a four bedroom house, I asked the owner whether he was able to do anything about all of the inaccuracies, delayed times, unexpected cost, etc. He said he would look for available dates and come up with an estimate to move the rest. After calling him back a couple days later, he explained that he was unable to guarantee a delivery date so would not be able to provide the service. During my initial call, I complained about one aspect of the second shipment and Shane told me I had to address the problem with his driver, so I had to remind him that it wasn’t my job to address problems with his employee; it was his (the owner’s) job to do this. On 8 September, we accepted delivery of our remaining household goods by another moving company. The new moving company conducted a video/FaceTime walkthrough estimate and ultimately charged us by weight - $6023.34. So, to recap, our four-bedroom house cost us over $27,000 to move, an amount more than some of our overseas moves cost. Fast forward to mid-December and I still haven’t posted this review, but we just opened a box in the garage that helped motivate me to finish and get the review online. In a wardrobe box where they had dumped various household items, which is nowhere close to the proper use for those boxes, we found a moldy, half-eaten Wawa sandwich! One of the movers left, intentionally or not, a half-eaten sandwich in our moving box. Do yourself a huge favor and find a reputable, professional moving company that doesn’t use bait-and-switch tactics to take advantage of customers.

Awsome , Aarons crew delivered my furniture as if it was their own furniture it was a lot but they made it look like a piece of cake with no hicups! They kept in close contact from the time they picked to the time of destination they surely made Agility Van Lines very proud I'm sure. It takes a rare person to do such a job but they are the guys to hire if needed they get the job done! Second crew the same they were very impressive on what they do very careful in placing items working non stop till it was done I never heard any negative remarks but smiles and with respect towards others good job guys! Dennise coordinator she was great always communicated with me trying to see how to make it a painless move. people like Dennise are the ones that don't get credit but she also deserves kodos for setting up and corrodinating the job thanks again.

The service was excellent and amazing. The guys names are Ontario, Raymond and Gale, they were terrific workers unloading and storing my household goods. They offered advice and cared a lot for my possessions.

The move was great! As this was our first move, we had a lot of questions and John very patiently answered each and every one of them. Our closing date was changed was changed and Agility was very accommodating. The movers arrived as scheduled and were incredibly professional. They took really good care of our belongings and it was obvious that this crew takes pride in the work that they do. This move was a positive experience and we would definitely work with Agility again!