AAA Century Appliance LLC

excellent, diagnosed, parts ordered repair completed next day.

The repairman initially diagnosed the problem as a bad timer. We had to wait over the weekend for the new part to come in, which was not a problem. He came and replaced the part with no difficulty, however 2 days later the same problem reappeared. When we called them back, the same repairman came in and this time did something different to the unit, and told me that it would no longer be a problem. My only concern is that we paid $240 for a new timer that might not have been needed, and that the true problem was only found with the last service call. Consequently I would be hesitant to call these folks again because of this apparent misdiagnosis.

What a joke! I call them for the high comments on Angie list, I tell them the exact issue with my dryer over the phone. I tech comes out turns on the machine and within literally 20 seconds without doing absolutely nothing else, he tells me that there are potential issues with the machine ranging from $140 to $250+. I obviously asked him to tell me which would be, as a new unit is on the $400-500 range. He then tells me that they don't do that and starts pushing for me to commit to $140 job which is labor only (remove potential clogged). BTW, removing a clogged is as easy as emptying a vacuum cleaner. But the bottom line to me came when he told me that to diagnosis and the $140 job would take him 15-20min. So, they are charging me a $420 p/h rate??? Seriously??? They can't even give me an exact diagnoses or quote and within 5min of being in my door wants to push a $420 hourly rate. I kindly walked the tech to my door, waved goodbye, and came to share this awful experience with my Angie's list community.

Luis was here in 30 mins after I called Found out just a plug was missing on the front panel rubber drain hose He had one in his truck

Excellent service - professional, courteous and responsive.

I have to say that this was, by far, the BEST experience I have ever had with an appliance repair company. The most friendly, reliable, honest, reasonable, knowledgeable and professional people. Richard came out--diagnosed the problems easily--and gave told me the cost to do the repair. I was expecting it to be far more expensive--and was even more impressed when he told me he should be back the next day with the parts to do the repair--and he was! I am so pleased with the service and results that I will NEVER call another appliance company again--and will refer AAA Century Appliance to everyone I know!

Both were fixed on the spot. Very courteous and the price for the repairs was good. I would highly recommend them again.

The repair guy was fine. They came out, the assessment was correct, they ordered a part, the part installation was correct, but they ordered the wrong color. They didn't pay attention to the color of the appliance, and so now we have a two-toned dishwasher. My father was like, it works, it's fine. He's good with it, so I'm good with it. The price seemed reasonable, all told. The thing works, so yay. Details guys, details, details. To me, professionalism is kind of a rough category because they were responsive, the guy was nice, we had good interaction with dispatch mostly. At the end of it when we were like "dude, look," he was like well, we could get it, it would cost extra, it would delay, and I'm like well why didn't you tell us that in the beginning. So we'll pay extra; it's $25, because look in the kitchen. Nothing else in the kitchen is two-toned.

On time, on price....very easy to deal with

This is the second time I called this company. First time, I had a problem with the washer and they fixed it right away. I was very happy with the technician, very professional. This time I called because the Ice Maker was not working on my refrigerator. Raul, the technician, showed up between the time slot given and he was very nice and professional. He diagnosed the problem and order the part. He changed it following day, but ice maker still didn't work. (Part came defective from manufacturer) He went far and beyond to look for the cause of the problem and fix the refrigerator, which he did, at not extra cost for us (and during long holiday weekend) Raul was outstanding, professional and very nice. We were very happy with his job. I totally recommend him.

they came out right away and resolved the issues right away.

Initially I sent an email inquiry and received an immediate response. The repairman was right on time, easily assessed what was wrong and was able to help me.

I noticed my fridge not cooling and items inside were warm. I called AAA and a young man responded out in a timely manner. I forgot his name but he was very professional and had a good knowledge. The warming element wasn't working properly. He got the fridge working while the new part was on order. A few days later the defective part was replaced. Fridge is working fine. Would definitely use them again.

Service was excellent and a breath of fresh air since my experience with repair companies has been less than great since moving to Florida. Their service fee of $19.99 is more than reasonable and Marty was a pleasant professional technician who displayed excellent knowledge about the issue I was having and fixed it !

They were on-time, quick to diagnos and explain why it happened,

Was told needed expensive (about $400) part, so did not do anything else.

First I issues getting someone from the company to pick up the phone. I left messages and tried scheduling an appointment online. After the second day of trying I finally got a hold of someone and they told me that it would take two days to get an appointment. A tech finally came out and diagnosed the problem to be the compressor. He told my husband that they do not service this brand and that I had to call LG. I called LG right away who referred me to several authorized repair conmpany including AAA Century. I told the guy and he said the LG is wrong although LG is not excluded on the AAA century website as one of the brands they do not serve. He charged us $19.99 and left. My husband left the house shortly after and called me to tell me that the technician stayed inside our community and started fishing in th community lake (which is not allowed). I got a little worried and asked my husband to come back a little later to make sure he did not stay and return to the house. My husband came back about 20 min and the guy was still standing there fishing. It seems to me that this company is only after the $20 fee and they want to move on with their day. It felt like a scam. I will not use them again.

WOW.....great service. Employee was extremely professional, diagnosed problem immediately. Also, had part in van and replaced in less than 30 minutes. (I did give them model number before arriving so hopefully they would have part needed, and they did) We now have ice!!!!! Wonderful experience. Will call again. Price was a little on the high side, but ultimately worth it.

tech Marty was on time, plug and wiring was burnt through due to prior incorrect installation. He was very professional, explained everything and no pressure!

The tech came out and gave me a price, we decided to get a new fridge. The $19.99 charge is more than fair. Plus, they will discount that amount if they end up doing more work. The only item I ranked below "A" is responsiveness. Their 888 number has too many prompts and it takes too long to reach a live human. I have another appointment setup with them for today for my dishwasher. I have tried to reach them to confirm but I received a voicemail message. For an office that is only open M-F, I would expect them to always answer the phone.

Computer part had to be replaced and it fixed the problem. What I liked about AAA Century was they have a low diagnostic fee of $20. I appreciate that because sometimes it is not worth it to repair an appliance. Most places charge $75 and up just to lock you into having to use them to repair. I did use them for the repair and the repairman was prompt and professional.

It took a while to melt the ice and melt to plug, but the technician was great.

The repairman tried to fix it but couldn't. He thought it wasn't the machine but maybe something electrical. Whatever part he thought would fix the repair wasn't used. I paid for the service call only. Eventually I bought a new washing machine.

I contacted them for my daughter, who resides in Pembroke Pines. The lady that answered the phone, Misty, was upbeat, friendly, compassionate and is a real asset to the company. Representative, Raul, arrived, on time. Unfortunately, what was wrong with the washing machine, was not able to be repaired, due to its' age, and unavailability of the necessary part. Raul was informative, polite, and complete. It was a very pleasant experience, and I wouldn't hesitate to use their services, anytime, in the future. I was quite pleased to learn that they are opening a facility further north, to accommodate Palm Beach County residents. They're great

Technician honest and efficient. Was not cost efficient to perform repair