BEACHSIDE HEAT 'N AIR, INC.

HE DID ADDITIONAL WORK FOR US, IT DIDN'T TAKE HIM VERY LONG AND HE DIDN'T EVEN CHARGE US. HE WENT ABOVE AND BEYOND WHAT HE NEEDED TO DO.

GREAT WORK, BUT I CAN'T FIND THE COMPANY NOW.

STEVE WAS WILLING TO HELP DIAGNOSE THE POSSIBLE GROUNDING PROBLEMS I WAS HAVING, WHICH I APPRECIATED. THE PRICE WAS SLIGHTLY HIGHER THAN WE VERBALLY AGREED (APPROX $25), AND I'M NOT SURE WHY. HOPE IT WASN'T THE 'EXTRA' OUTLET THEY ISOLATED. I PROBABLY SHOULD HAVE ASKED FOR A WRITTEN ESTIMATE, BUT IT'S NOT THAT BIG OF A DEAL.

TOOK ABOUT THREE DAYS TO CALL BACK.

WOULD NOT COME GIVE AN ESTIMATE, SIMPLY STATED THAT THE RATE WAS $85/HOUR. SAID IT WASN'T BIG ENOUGH TO WARRANT AN ESTIMATE OF THE TIME REQUIRED.

OF ALL THE CONTRACTORS I CALLED FOR THIS WORK, STEVE RESPONDED THE SAME DAY, SCHEDULED THE APPT FOR THE NEXT DAY AND PERFORMED THE WORK WITHIN THE SAME WEEK.

NICE DISCOUNT GIVEN FOR EMAIL JOB ORIGINATION. UNFORTUNATELY, MY FIRST ATTEMPT EMAILING GOT LOST BY STEVE, BUT I GAVE HIM THE CHANCE TO MAKE IT UP TO ME AND HE DID SO IN A PROFESSIONAL AND RESPONSIVE MANNER, WHICH GAVE ME CONFIDENCE IN HIS SERVICE-ORIENTATION.

THEY DID A NICE JOB. I WAS IMPRESSED WITH THE FACT THAT THEY DID NOT TRY TO SELL ME ANY EXTRAS THAT I DIDN'T NEED. OTHER COMPANIES I TALKED TO DID TRY TO UPSELL. OUR PREVIOUS ELECTRICIAN DID NOT DO A GOOD JOB AND THEY FIXED THOSE PROBLEMS WITHOUT CHARGING ME EXTRA. THEY CLEANED UP AFTER THEMSELVES.

THEY WERE VERY POLITE AND COURTEOUS. THEY CLEANED UP WELL AND WE WERE HAPPY WITH THEIR SERVICE.

IF YOU NEED SOMEONE, CALL THEM FIRST

I HAD USED STEVE FOR A HEAT & COOLING ISSUE AND WHEN I REALIZED HE ALSO DID ELECTRICAL. WE DISCUSSED WHAT I WANTED DONE AND NEGOTIATED A PRICE. THE WORK TOOK LONGER TO DO THAN I HAD ANTICIPATED BUT I WAS VERY HAPPY WITH THE WORK WHEN IT WAS DONE. HE THOUGHT ABOUT HOW THE WORK WOULD LOOK WHEN IT WAS DONE AND HOW THE ELECTRICAL UNITS WOULD BE USED. WHY I WANTED THINGS DONE HAD A BEARING ON WHAT THE BEST METHOD OF INSTALLATION WAS. I APPRECIATED HIS QUESTIONS. IT HELPED US DEVELOP A PLAN THAT I WAS VERY HAPPY WITH IN THE END. THE WORK SITE WAS CLEAN WHEN HE LEFT AND ALL I HAD TO DO WAS ENJOY WHAT HAD BEEN DONE. GIVE HIM AS MUCH INFORMATION AS YOU CAN ABOUT WHY YOU WANT THE WORK DONE AND HOW THE END WORK WILL BE USED. HE CAME UP WITH SOME THINGS FOR ME THAT I HAD NEVER CONSIDERED AND IT ENDED UP BEING A MONEY SAVER IN THE END BECAUSE WE DISCUSSED THE PRO'S AND CON'S OF THINGS.

THERE WAS A FAILURE IN COMMUNICATION. THEY CHECK THINGS THAT I DIDN'T WANT THEM TO CHECK I.E. HEATING. THEY FIXED A PROBLEM. I HAVE TOLD THEM WHAT I WANTED 2 DIFFERENT TIMES AND THEY STILL HAVE NOT FIXED THE PROBLEM.

JUST DID A GOOD JOB. I APPRECIATED THEIR WILLINGNESS TO EXPLAIN WHAT THE PROBLEM WAS SO I WOULD KNOW HOW IT HAPPENED.

HE NEVER APOLOGIZED FOR NOT CALLING ME BACK.

AS PART OF A LARGE RENOVATION JOB THIS COMPANY INSTALLED A HEAT PUMP BEHIND A WALL IN OUT ATTIC. THEY DID A GOOD JOB AND CAME UP WITH SOME CREATIVE SOLUTIONS- THIS WAS NOT A RUN OF THE MILL INSTALLATION. THEY ALSO UPDATED AND CORRECTED SOME ELECTRICAL WIRING THAT WAS DONE POORLY BY A PREVIOUS CONTRACTOR. THE COMPANY TOOK THE TIME TO EXPLAIN ALL OF THE WORK SO THAT IT WAS DONE THE WAY I WANTED.

THIS IS OUR 2ND EXPERIENCE WITH THEM AND WE WERE OVERWHELMED WITH THEIR PROFESSIONALISM. THEY EXPLAINED VERY WELL, PROVIDED US WITH A QUOTE, THE JOB CAME IN A FEW HUNDRED DOLLARS UNDER, HE MADE VERY CALCULATED AND RESPONSIBLE DECISIONS WITH RECOMMENDATIONS. WE'VE NOTICED A SAVINGS ALREADY BASED ON HIS RECOMMENDATIONS. WE TRUST HIM WITH ANY ELECTRICAL ISSUES ALSO.

I CALLED 5 OTHER PLACES AND MOST WOULD NOT COME OUT UNTIL NEXT WEEK. THEY CAME THE SAME DAY AT THE TIME I REQUESTED (AFTER 5PM). THEY FIXED THE IGNITER PROBLEM AND AND ANOTHER PROBLEM. VERY EDUCATIONAL. WHEN GIVING AN ESTIMATE TO REPLACE THE FURNACE, THEY WANTED TO KNOW IF WE WANTED TOP OF THE LINE OR JUST A GOOD QUALITY FURNANCE. MOST PLACES WOULD ONLY PROPOSE WHAT THEY WANT TO.

HE SEEMED TO LIKE WORKING THROUGH EMAIL. I COMMUNICATED ALMOST EXCLUSIVELY THROUGH EMAIL (PROBABLY 15-20 MESSAGES THROUGHOUT). HE WAS VERY RESPONSIVE, AND I THOUGHT IT WENT VERY SMOOTHLY.

THEY WERE AN AUTHORIZED DEALER FOR THE FURNACE BRAND. I THINK I WILL STILL HAVE TO USE AN ALTERNATIVE HEAT SOURCE FOR THE BEDROOM. THE DUCTWORK USED BY THE BUILDER IS INADEQUATE FOR THE SIZE OF THE CONDO. THEY WERE THE 3RD HEAT/AC GROUP TO TELL ME THIS. THEY WERE VERY LATE FOR THE ESTIMATE. THEY CALLED 2 HOURS AFTER THEY WERE TO COME TO CHECK IF THEY COULD STILL COME. WHEN THEY CAME TO DO THE WORK I GAVE THEM A WINDOW OF 2 HOURS AND THEY CAME WITHIN THAT TIME FRAME. I ALSO NEED SOME ELECTRICAL WORK DONE AND AM GETTING A QUOTE FROM THEM AND OTHERS FOR THE WORK.

THIS WAS FAR AND AWAY ONE OF MY BEST EXPERIENCES WITH A CONTRACTOR. I CALLED WE CAN ON A SATURDAY, STEVE STOPPED BY THE NEXT DAY, HAD ESTIMATE THE FOLLOWING DAY, AND WORK BEGAN 7 DAYS LATER. THE WORK TOOK TWO AND A HALF DAYS. STEVE AND HIS BROTHER TOM DID ALL OF THE WORK. STEVE INSTALLED TWO NEW KITCHEN LIGHT FIXTURES WITHOUT INCREASING THE ESTIMATE. THE WORK AREAS WERE CLEANER WHEN THEY LEFT THAN WHEN THEY STARTED. STEVE COMMUNICATES BY E-MAIL TOO. THAT WAS VERY EFFICIENT IN TERMS OF REVIEWING THE ESTIMATE, MAKING MODIFICATIONS TO THE SCOPE OF WORK, AND ADDRESSING OTHER ISSUES AS THE PROJECT PROGRESSED. I HIGHLY RECOMMEND WE CAN AND I PLAN TO USE THEM AGAIN FOR OTHER PROJECTS.

HAVE USED THEM PREVIOUSLY TO GOOD EFFECT. THEY RESPONDED THE SAME EVENING I CALLED. THEY FINISHED THE INSTALLATION OF THE NEW UNIT THE NEXT DAY. THEY LEFT A LARGE SPACE HEATER DURING THE EVENING IN CASE THEIR QUICK FIX DIDNT WORK

I WOULD RECOMMEND CALLING THIS COMPANY FIRST IF YOU ARE IN NEED OF HVAC SERVICE. AFTER OUR UNIT WAS INSTALLED MY HUSBAND ASKED AROUND TO HIS FRIENDS AND CO-WORKERS ABOUT THE PRICE WE PAID AND MANY SAID THEY HAD PAID MUCH MORE USING OTHER COMPANIES.

IF I COULD GIVE THEM AN A+ I WOULD. THEY CAME OUT ON A SUNDAY AND DIDN''T CHARGE ME ANYTHING TO FIX SOMETHING THAT I SHOULD HAVE BEEN ABLE TO FIX MYSELF. VERY PROFESSIONAL, COURTEOUS AND THOROUGH. I HIGHLY RECOMMEND THEM.

VERY HONEST, TRIED TO GIVE US THE MOST OPTIONS, AND LET US MAKE THE DECISION, WE HAD NO HEAT SO THEY PUT US AT THE TOP OF THEIR LIST

CALLED THREE TIMES TO SET UP APPOINTMENT, TALKED TO SOMEONE THERE AND GAVE EMAIL ADDRESS FOR THEM TO FOLLOW UP WITH CONVERSATION AND SEND INFO. ALSO SET UP A APPOINTMENT, NO SHOW AND NEVER HEARD ANYTHING BACK FROM THEM.