South Florida Tech Group Inc

It was one of your specials that I took advantage of. I think it was like $59 for two hours. It went well. A young guy who seemed to know what he was doing. He was punctual and professional. He was an outgoing guy. He answered any questions I had. They were very reasonable. As a matter of fact, right on my home screen, I have a form that I can send in to them of I ever need additional service.

Usually if I have a problem, David usually responds the very same day. And he can bring up my computer on his computer and do the work that needs to be done. He's here when he says he will be. This is our second year of using them.

They did a great job. He was awesome and excellent. I would use them again and he went above and beyond. I would highly recommend them to a friend. They did a great job. He was awesome and excellent. I would use them again and he went above and beyond.

I think some of the fixes were not needed, but this was an odd problem. It was later identified by a technician over the phone. (We purchased a year of service for each computer. That was an additional cost.) We have HP Touch Screen computers. My husband had put a glare protector on the screen due to light coming in from the window. When I said that the techs that came to the house and did "fixes" that were not necessary, it is because they didn't know about the glare protector we had put on the screen. The techs went through their checklist and spent a great deal of time on this problem. Therefore, I give them high marks for their efforts and follow-through. I believe we had to pay some extra because it took so long. We felt it was reasonable, but I can't remember the amount. We purchased an annual Maintenance agreement for remote service appointments to keep our computers running and safe. At that time it was $99 per computer for a year (plus taxes). I have called a technician through this service and that is when we discovered the problem with the glare protector. We turned off the "touch" application on the computer since we never use it. For the annual service, we are to get quarterly inspections via the "Team Viewer." I am about to call to set up the first one. I had called other companies, including ones for the specific computer, and I was astounded at the tech support costs. I will definitely call Exclusive Technology Consulting again if we have problems (which I hope we won't). Their price for the annual maintenance agreement is very reasonable. Again, this is done remotely. There would be charges to have a technician come out to the home. In addition, the paperwork I have is all from "Exclusive Consulting, Inc."

I wasn't that happy with it. We established the Wi-Fi but after they had left, they had to take the computer with them because they had another appointment, then they came back. Once they cleaned it, it was just fine but afterwards the speed of the computer didn't get any faster. I actually had someone do a diagnostic on it, you know how you can go online and they can take over your computer. I had a company do that, maybe a week after and they said that whoever did it, did a shoddy job. And they found all these viruses still on the computer. They really did not clean the computer the way that they should have. The guy was a nice guy. I even tried to call him back but he never came back.

They did an excellent job and I have no complaints at all. I was satisfied with there work. They came out and did the work. Then I had to call them back later to fix my other computer and they fixed that. The price was reasonable, I have no complaints with the price at all. He was right on time and he was very professional. I would use them again.

Chris was very thorough and professional in his analysis of the problem. Apparently there was a virus in the computer which he had to remove in his efforts to get the printer working again. He worked diligently to resolve the problems. Very satisfied with his expertise.

UPDATED: South Florida Tech did an excellent job. I am satisfied with the work.

Ken did an excellent job and worked very hard to get everything set up correctly

The technician performed the clean up remotely. When he finished the speed of the computer was greatly improved.

He found all the cables and connected system. Turned system on and verified everything working normal. Downloaded 68 windows updates. verified speed of cable modem.

Very worried that on a weekend, Saturday there would be no emergency service. Exclusive is closed.Tried to contact other computer tech companies for a repair. Just lucky one of the IT consultants from Exclusive after a short time did contact me and was available to do repair. Noel is excellent and had previously worked on my computer. Labor is expensive, particularly if it is an emergency, and had to purchase a new hard drive and software. It was an emergency and an excellent job was done. Took several hours. Very difficult though when I can barely afford this and did not expect this huge cost. Very happy though it is difficult to get IT consultants in emergencies and some don't come to your house. I would have to pick up that heavy case and take it somewhere for repair. I don't know who they are. I am sad though the computer is almost year old. The hard drive is sent back to the computer company since it is under warranty I think they would send a new but would take some time. So wish they could give some credit on price toward the new one. Just glad Noel had a hard drive and that little backup so I don't have to use flash drives. Excellent job.

He played brilliantly, never giving up. I didn't think he had a prayer. I was fully prepared to have him reformat my C-drive and re-install everything. But he was like a CSI agent. He kept searching, probing, grabbing clues, killing pieces of the beast, until he finally found its heart and summarily dispatched it. It was beautiful to watch!

The service was performed the same day as I made the purchase. My laptop is older and has been running slowly and I wanted to see what could be done for a few dollars before I purchased a new computer. They were able to remotely run some software and get my laptop cleaned up. It is not like new which I didn't really expect but there is definitely a difference in its performance for the better. They made other suggestions of ways to improve the performance but I did not do them due to the cost. Very good experience.

The technician was wonderful, took the time to explain everything to me, and answered all my questions.

I had many problems in my laptop and he made sure everything was in tip top shape before he left. He even set up my printer so I can now print from my laptop and cell phone. Being disabled it is difficult for me to get around. No more having to go to the desktop to print papers out. He also explained to me why my new 4gb thumb drives wouldn't work in my embroidery machine. All was wonderful,start to finish. I will definitely call them anytime I have a problem, plus I got extra business cards to hand out to friends. He was on time, clean and neatly dressed and kept me aware of how I got the problems in the first place. He's also very smart. Thank you Aaron and everyone at Exclusive Technology Inc.

The provider was very professional. He called to let me know he was on the ay and arrived promptly. He was friendly and explained what he had sone and what was needed in addition to what was accomplished. I was very impressed and have purchased the montly maintenance program aas well as recommending him to our neighbor.

Initially the Tech. established a connection remotely. He was unable to do that normally, & had to do it in Safe Mode. However, he was unable to accomplish anything that way, & had to change the session to on-site. He was on site in about 30 minutes. Evidently my PC had been hit by a virus that affected a number of programs. The Tech was able to solve a number of problems, but not all. His recommendation to me was to reformat the hard drive. I did that the following day. All went smoothly, almost. After re-installing the Dell drivers that came with my PC, I was unable to get on line to complete re-installing my programs. I was unable to get help from Comcast nor Dell. I contacted Exclusive Technology Consulting on 3/7/2015, a Saturday, & the Tech returned first thing that Monday morning. He had me on line within 10 minutes & helped me install a few programs to make sure everything was in working order. My PC is working better now than it was four & a half years ago when I purchased it. I plan on purchasing their maintenance program in the near future.

Works great now--great service

I was not happy, not because he could not specifically identify the problem within 2 hours, but I signed up for a special they were advertising on Angie's List -2 hrs. Of service for $80. I found out later on that the normal rate is $40/hr. Where is the deal?? I didn't get a good feeling that they really wanted to do anything but make money on running some canned diagnostics, and not really identifying the issues and resolving the problem. Nice people but didn't feel I got my money's worth.

Chris was very helpful, efficient and knowledgeable. Suggested a plan for a quarterly service which we found would be very comforting in the future. He also cleaned up data which should not have been in the computer. He surely knows his stuff and we would not hesitate to contact this firm again, assuming all their technicians are equally competent.

Due to staffing the provider cannot preform service. I have now requested a refund from Angie's List.

he was 30 minutes late but did make it up. did a good job however when he was finished he did not check and I could not get my e-mail. we did try over the phone to no avail and he did come back the next day. said he would not charge and I told him why would he? anyway he did get it started and I have had no problems since. my only complaint was that he did not check his work to make sure all was working well.

Everything went well. The technician was on time and prompt. I would work with them again and would specifically request this technician.

All went well, computer now working perfectly. Very satisfied customer.