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"Excellent service"

"We hired Arctic Air to install a new two-stage, 4-ton Trane AC unit along with new R8 ductwork in our home in Sarasota. They arrived on August 1st to begin the installation, and things quickly went downhill. Right from the start, they were disorganized, and after only a couple of hours, I checked on their progress and realized they had not brought the R8 ductwork we had explicitly requested. Instead, they brought cheaper R6 ductwork, which provides inferior insulation. After phone calls with the salesperson and the office manager, they eventually dropped off the correct R8 materials. I should not have had to babysit them to ensure I got the product I agreed to. They finished the job the next day, on August 2nd. The drywall around the new ductwork was completely wrecked. It was so poorly done that air from inside the house was drafting through a hole in one area, and left gouges and holes in other areas. On top of that, the air handler in the garage was sweating so much that water was pooling on the floor beneath it, with condensation beads running down the sides of the unit. I immediately called Arctic Air to report these issues. On August 6th, they sent someone to inspect the job, and the technician confirmed what I already knew: they had done a shoddy job, and there were multiple issues that needed fixing. The next day, August 7th, they sent the original installer back to fix the problems. His fix was to slap some tape over the drafty drywall holes. As for the condensation issue, he told me, "It always sweats like that in a garage. Unsatisfied, I got a few second opinions, and every one of them confirmed the condensation issue was excessive and that the drywall was left in an unacceptable state. These were not minor cosmetic problems they indicated poor craftsmanship and lack of attention to detail. I contacted Arctic Air again, and on August 13th, they sent a technician to add a bit of insulation around the air handler, saying, â Let see if this helps. It did not. The condensation continued, the drywall remained in bad shape, and the ductwork was still subpar. I had to call them back yet again. On August 16th, the operations manager himself came to inspect the job. He admitted that the installation was poorly done and agreed to fix the drywall and the condensation issue. At this point, they also suggested installing a new filter box, something they had not mentioned when they sold us the system. Why was not this brought up during the initial consultation? Additionally, they claimed to address the ductwork issues the county inspector had failed. On August 28th, they returned yet again. This time, they partially fixed the condensation issues about 70% of it was resolved and did an adequate job fixing the drywall. However, the ductwork problems persisted. On September 11th, Arctic Air came to address the ductwork that had failed the county inspection, yet again, but they claimed nothing was wrong and left without fixing anything. The same pattern repeated on October 1st: they showed up to fix the ductwork, again said there was nothing wrong, and left. During this visit, I was told they would work directly with the county inspectors office and handle the situation. It has now been over two weeks, and I have not heard a word from them. To date, the county inspector has visited my home three or four times, and Arctic Air has been here more times than I can count. The entire ordeal has been an absolute nightmare. When you spend $19,000 on a new AC system, you expect the job to be done right the first time, not dragged out over months with countless mistakes and poor workmanship. If I ran my business this way, all my clients would cancel their contracts. I bill my clients a solid hourly rate for my time, maybe I should send Arctic Air an invoice for the endless hours I have spent trying to get them to fix their mistakes"

"Excellent company and technician"

"Work was inadequate and caused damage to the garage ceiling after poor install of air handler."

"Exceptional sales service and install service! Highly recommend!"

"Kathy and I are very pleased with the installation of our cooling/heating system. Noel was very knowledgeable, professional, and answered all of our questions. Yohan, his assistant, worked well with Noel. The installation was completed without any problems. It has been two weeks, and we are happy we chose Anthony's Cooling!"

"My experience was just OK."

"Very Well. Fast, efficient, as promised. Good communication."

"Absolutely appalled by the unprofessional manner of this company. We called this company as a second opinion for an issue with our AC. After the first quote we had a general idea of the issue but being naive to this matter we thought it best to get a second opinion. The technician- ISMEAL SAMANO- absolutely tried to take advantage of the fact that only myself was here (female,29) and not my husband. After getting the feeling this was happening - I followed my gut and called my husband to have him speak with the tech directly (all of which was on speaker, I was able to hear everything). This tech spoke of many issues - suggested a whole new AC UNIT, and then casually let my husband know he would be "rinsing off the coil, probably won't do much, but may help for now". At the time of payment, I received a total of $221.30. The original price of the quote was $89. Confused I asked the technician to please explain the additional cost. He seemed lost.. Could only say that "I normally HAVE to charge close to $300 for that rinse service, I dont feel comfortable doing to that you. So I charged you the least I could." - Which was around $130.00 for a rinse... of our water. I made sure to ask if this was proper procedure for their technicians to performs tasks on a unit that cost money to the homeowners, without their knowledge. No reply. Before the technician left, my husband and I made sure to ask what exactly that rinse did, are we able to run the unit now at least? This technician told us yes. Although the technician from days prior from COOL TODAY made sure to tell us to try to leave it off as much as possible due to overheating. Scared of what can happen in that instance I made sure to be clear to ask this technician again that it is safe to keep on. He said yes again, just as the unit shut off and can very audibly hear it attempting to kick back on (causing it to overheat). I pointed this out to him and he attempted to say it was because our thermostat was set to that temperature, that is why it cut off. I immediately went to set it lower to show him that is not the case, that it won't kick back on and stay. But instead, this technician absolutely knew we were skeptical of him and his request for payment and that his "rinse" for $130 did absolutely nothing. He nearly ran out the door. After going through all of this I attempted right away to call customer service to inquire if this is proper procedure for their technicians to do this without homeowner approval. Her response was "No, but it sounds like there may have been things said I don't know about, so wait for 12 hours and well get back to you". Absolutely appalled. I greatly pride myself on my involvement with my community and close-knit relationship with my mom groups online. I am happy I am at least able to spread this awareness so all my other Mama's can avoid being targeted by despicable company. Be safe and aware Mama's, ladies, and everyone without proper knowledge!"

"Jim was knowledgeable regarding our HVAC replacement and provided reasonable alternatives to our existing AC. The team that install was efficient and was able to get it done in half day. Have had no issues since the new install"