Reliable Power Systems

They did okay. They were way behind completion date. The pricing was good.

I was very pleased with the service and would have used them again,, Unfortunately, their technicians are not trained for my generator, so to get it fixed they had to call in another company, which obviously was more costly. I decided to cut them out as they were a middle man and obtain a service contract with the company who could fix my generator. Today that company came out and tried to look at the generator. I WAS LOCKED! REALLY! I have never seen a key and didn't even know you could lock the generator.You are the only people who could have locked it. Shame on you!!

Matt C. was sweet and professional. He checked over everything and let me know that the battery was registering just slightly lower than what is recommended and that a new battery would perform optimally. I did buy a new battery. Matt C. even put on foot coverings to come inside the house while I paid for the services. He came during a very busy time as most people were preparing for a possible hurricane. I appreciate Reliable Power's ability to schedule me in, especially as a new customer during a busy week.

Chris, the service tech, did a phenomenal job. Thanks to his experience and good equipment, he successfully snaked the cables down through the 10' wall--even though he had to drill a hole--inside the wall--through a steel plate at the 8' mark. He did this while passing his arm through a 10" square hole in the wall, over 11' above the finished floor. He had to two this 3X--once for each cable.

was quite professional, quick and efficient. would definitely recommend.

I waited over a week for an appointment with this provider to compare estimates with other companies. On the day of the appointment, they gave me an hour window for the estimate. The owner of the company was supposed to come out to give the estimate. The window was from 3-4pm. I got a call half way through the window stating that the owner was stuck in traffic and would be late. We needed to leave at 4:45pm so I asked them if we could be done by then. Charles hung up with me, called the owner, called me back and stated it wouldn't be a problem and said they could have the estimate "all wrapped up by then." At 4:25pm I got another call stating the owner couldn't make it and stated they would need to reschedule. They couldn't fit me in for another week. I told them if they could get me in this week, we could move forward, but they couldn't do it. I guess working a little overtime one night to make good on a customer who left work early to be home for an appointment and is trying to get a generator installed before hurricane season gets in full force isn't a priority. Also, it's pretty poor planning if you were supposed to be somewhere at 3pm and couldn't get there till after 5pm. I guess they will get to you when they get to you. On a positive note, the lady I spoke to the second time stated there were photos taken from a cell phone of how bad the traffic was. I really wasn't interested. I guess *Reliable* Power services instead should be *Unreliable* Power Services!

On Time Clean Install Great Service

Very disappointed in this company. Very surprised of their high ranking.

I've had four jobs done by Reliable. 3 were electrical modifications or additions done by Donnie. He's excellent and I would be very happy to work with him at any time. My first experience with Reliable was to install a generator. On this they did a good job. There were issues that I had to stay on them about. Their sincerity in wanting to do a good job is excellent. Their internal communications and follow through is lacking. Having said that....I would recommend them for generator work because their technical work is great. It just the internal stuff that is annoying. Really seems to me that there are too many people answering the phone that don't have a clue. Only a few can really help you. To be clear, as of this writing all is good and I would use them anytime and every time.

I contacted Reliable Power Systems & Electrical Services about three weeks ago. The first time I contacted them they stated that it was lunch time & they said that they would call me back, they never ended up calling back. I called about a week later to set an appointment for them to come by on 05/21/2015 from 2-3 to give me an estimate of the job.They ended up cancelling my appointment for 05/21/2015 stating that the owner was sick which is understandable but they could have at least rescheduled the appointment instead of telling me that coming out was not necessary & that they would be mailing me an estimate.

Response was very quick and arrival was prompt. He provided very detailed and professional information including demonstrating the system on a portable trailer. The only reason we did not take the offer was that we had to decide on priorities at the time and decided we could not afford this above other needs at this time. In the future we would definitely contact this company again for this service.

It went fantastic. They are terrific. Excellent service. Representatives have a good appearance, are courteous, and prompt. They sell a very good product and we have total confidence in their generator, which is important being in a hurricane area. They are indeed very reliable & very polite, I also intend to use their electrical services as well.

Initially met with Mr. Robert Biscardi, owner of Reliable Power Systems, on January 12, 2015. He spent over an hour with us outlining his plan for our property and giving us insight as to the type of man and business that he heads. Very personable and well versed in his trade made our decision to trust our generator installation to his company. We contracted with him that same day, with absolutely no pressure from him to do so. After a brief time spent in his truck, Robert returned with a printed proposal for the installation that listed all of the components for the job. He assured us that, with his company, generator installation is a "complete turn key operation" and I can verify this to be true. Within two days, we received in the mail an informative packet containing general Generac generator information, liability and award information for Robert Biscardi, and most importantly the permit package with return envelope. There was also a sheet entitled "The Next Steps and Important Information" which is a homeowners guideline as to the process, time frame, and payment schedule of generator installation. Whoever developed this sheet should be commended. It eliminates any question as to what is happening or when each step will occur. I referred to it often and the information provided kept me very well informed, without the need to call Reliable - although I knew they were always available for any inquiry I may have had along the way. The project manager informed us that our situation (being in a flood zone coupled with the house elevation) required the addition of a concrete pad which was not initially anticipated. In addition to this verbal information, within two days time an additional work order arrived via mail stating this addition and it's cost, but no monies were requested at that time. Everything progressed on schedule and on March 9, 2015 the actual installation commenced. The initial crew created the form for the concrete pad and began the electrical wiring the first day. Day two was the completion of the wiring, the pouring of the concrete, and the sinking of the 500 gallon propane tank. The generator was placed on the pad the third day and the electrical wiring connection was complete. The installation which normally takes three days total, was delayed by external forces such as waiting for inspectors to arrive for approvals, for an outside company to burrow under our driveway to run lines, for the propane company to deliver the propane to fuel the generator, but none of these delays were caused by Reliable Power Systems. We were very pleased with the smoothness of the entire project. During the installation we met 6 crew members all of whom were friendly, funny, personable, and very deft at their craft. We enjoyed having them here. I even made a special request to have the initial electrician return today to do our "start up" procedure, as I was comfortable with his style of explanation regarding the workings of the new generator. All of my contacts with the office staff have been just as remarkable. Robert Biscardi has done an admirable job of hiring the best people to represent his company. Everyone I have spoken with has been friendly, compassionate, knowledgeable, and engaging. It has been a pleasure from start to finish dealing with Reliable Power Systems. And Mr. Biscardi also runs an electrical company, Reliable Electrical Systems, which parallels his generator company. Knowing how well the generator company has treated us, I can totally believe that we will receive the same superb service in the future for any future electrical needs. I can not endorse Reliable Power Systems highly enough. Look no further....their "turn key" installation can not be beat.

Sun Electric sent an email telling which electrician they would be sending - along with his picture ID. He was right on time and professional. Our "Big Deal" was for a service call, including one hour of labor, and a whole-house electrical inspection for $59.00 - a great deal. While there he also installed a dimmer switch and a door chime. The price was seemed excessive as our big deal included an hour of labor, but we went ahead with it. We had a problem with the dimmer switch and had to call Sun Electric; they responded quickly and sent electrician back. He said the dimmer was defective and replaced it.

I've used Reliable before at my other home to install a whole home generator, so I knew already what to expect. Their work is neat, they are on time, they are very professional, and the office staff is always informative as well as friendly. At the end of a work day, you will have never known they were there. What I didn't know was what a great staff of electricians they had as well, since all of the generator work was done outside and I didn't have any one on one with the crew. Donny is the best you could ask for! So polite and knows everything there is about electric. Donny, Frank, Andrew.....they are all great guys, and they know their business. There is no short cuts with these guys, and they will make sure that you are happy with the outcome before the job is finished. I am also having a gas tank and generator installed starting tomorrow. I would highly recommend this company to anyone looking for a generator or any electric done in their home. Their name says it all!!

This process is very detailed and frought with unexpected issues. Every install has different issues to wade through. Town regulations just to start.Acts of God ...yes we experienced that too....and I'll make this brief. Installing a system like this REQUIRES the homeowner to be careful whom they hire.Do your homework. I visited all prospective vendors....I went through their warehouses too...to check on how they treated their expensive inventory. 2 out of the 3 highest recommendations had filthy warehouses with water pooled on their floors....I didn't want a company whose back door operation indicated they treated their product like junk. Reliable is exactly what they are named. This is a top notch company who handles every detail, every problem from start to finish. if your going to do this .....hire Reliable....you will never be sorry.

He is thoroughly professional and knowledgeable.

i contacted this company on a generator issue with my 10 KW whole house generator and was told that a one time service call would be 495 USD and I would need to sign a annual maintenance contract. When I asked for a copy of the contract to be sent by email so I could review it I was told that it was too complex and I could read it when the repairman came and I paid the 495. While the response to my email was prompt and courteous, as a former business owner I consider the tactic of pushing an annual contract on a customer without sufficient time to review prior to any service as being an unprofessional strong arm tactic. While this may not be their policy it sure is the way it was came across.

Donnie was the service technician assigned to our account he arrived prompt and professional ! Very informative and detailed oriented. Definitely recommend to friends and neighbors.

The entire process was completely seamless. From start to finish. The owner of the company came out to meet my husband, and everything he had stated to him on that day, was just as he had said. There are no hidden costs, you are mailed all documents you need, pricing is given to you upfront, you are emailed and called with updates, as far as the permitting process, and you are never left wondering at what stage something is in, because if they are still waiting for a permit from your county they will let you know. Every person in the company was a pleasure to communicate with. If I called with any question, at any time, everyone was always very kind and I had an answer. When they are complete, they meet you at your home, and give you a complete how to on your new generator, and you are left with just a very comfortable feeling and the knowledge that they will be there when you need them .

If you need a generator these guys know their stuff! I wouldn't say we are the easiest customers but these guys won us over on every level. From the prompt arrival on the first scheduled visit to the knowledge of our system, they really did a great job. I would highly recommend them to anyone needing service on their generator or a new generator. I am glad I finally have a great contractor here in South Florida.

Everything went really very well. Everyone that worked at the house was polite and concerned that I was pleased. They kept me informed of what would be going on each day they worked. I am very happy that I picked Reliable for the job and would recommend them very highly.

I would use them again. That says it all.

They are a professional team.? It was a seamless installation.? They were very knowledgeable.? I would highly recommend them.

Awesome job. ? Handled the entire process from permit to landscaping (as required by local code). ?Performed exactly as expected and beyond. ?Would not hesitate to call them again. ?In fact, will sign a maintenance contract with Reliable! ?Would not hesitate to recommend them to family and friends.