Reliable Power Systems

maintenance was performed in a professional manner on time and to my complete satisfaction

Very professional responsive and excellent service

Everything went as planned, Prompt and responsive.

Everything went smoothly. All of the staff were professional and courteous. We were extremely pleased with the prompt response and professionalism of the work that was completed. We would definitely recommend Reliable to our family and friends.

Alex arrived on time, was very personable and professional, explained every step of the process, completed all work in a timely manner.

Their guy was professional, curtious and competent.

Hard sell for semi-annual service at beginning of call. Wanted $395 up front for estimate to tell me the cost of repair?

After they diagnosed it, they ordered parts and made the repair. They were the only Generac repair company that would give me an appointment. The rest all said call back in a month.

Flawless, they took care of every details, permits etc. Reliable and responsive.

I scheduled my pre paid maintenance on my generator for Sept 7, 2017. The Tech arrived and began the inspection and while I was standing there I saw him replace the spark plug. I left the generator site a couple of times to attend to other things as we were under a hurricane watch/warning. At the end of the maintenance I received a copy of the work order, believing that my generator was now fully prepared for the storm. Due to the extreme Cat 4 or 5 storm approaching I made a decision to evacuate on Friday Sept 8, 2017. I returned to my home on the afternoon of Tues Sept 12, 2017. To my shock and dismay I found that my generator was not running. When I felt the cover it was cold indicating that the generator had not been running. I attempted to start the generator manually to no avail. When I checked the oil level I found that there was NO oil in the generator. I purchased some 30W weight oil and filled the generator. I again attempted to manually start the generator and it immediately started and ran continuously. Unfortunately because the generator did not operate when I lost FPL power I lost all the food from 2 refrigerators and now my wine collection of over 500 bottles of wine is suspected of turning. I have surveillance camera's installed on my residence. Because there was NO OIL in the generator I went to my cameras and viewed the entire episode from Sept 7, 2017 from the second the Tech arrived until he left. The Tech did not replace or add any oil to my generator. The Tech is seen bringing out a black plastic container which I believe was oil but he never put any of it in my generator. I offered the video to Reliable during our phone conversation. I had no internet service, so I could not send the video immediately. I called Reliable on 9/12/17 and was transferred to an answering service who took a message. On Sept 13, 2017 I received a return call from Jermain. I explained everything that transpired to Jermain. I never ever asked him to send another Tech to my home. After hearing the circumstances Jermain scheduled a Tech to come back to my home on Sept 14, 2017 but he could not give me a time he would arrive. My surveillance cameras also reveal that my FPL electric went out on Sunday at 7:15 AM and never came back on until I returned home and added oil and started the generator. The camera's stopped operating at 7:15 AM and began operating again when I started the generator manually. I waited at home for the Tech Jermain offered until 330 pm when I received a call from "John" who said the tech would not be coming unless I was willing to pay for "another" oil change. I explained everything that transpired to "John" and his response was he was only the deliverer of the bad news. This decision came from above him. I sent several emails to the owner Robert Biscardi that went unanswered. I even sent a registered letter return receipt which also went unanswered. No one from the company has viewed the video which clearly reveals that no oil was replaced or added during the maintenance visit. I pre paid for this maintenance/service and I did not receive what I paid for. To make matters worse it occurred while we were under a hurricane watch/warning. Emphasis Added! Reliable has lost sight of customer service as I have been a customer for years and never have has this issue. I wanted to give Reliable the opportunity to resolve this matter amicably. Instead they choose to treat me like a non entity and dismiss my issue without viewing the video or speaking to me. This is not customer service or good business practice.

James was on time and did a through job. He explained all that he did and cleaned up after as if he was never there. He is an asset to an already great company.

The employees have all been very professional and hardworking. The finished product looks good and the installer explained everything once the job was done. It also included monitoring the generator for 1 year. Note the customer is responsible to make repairs to patch where the installation is placed. I recommend Reliable Electrical and Power Systems

Permit was issued on 8/1/17 and my weekly phone calls were not fruitful in scheduling the installation prior to hurricane Irma. Now my calls go unanswered and my new installation date of 9/13/17 has come and gone and still no communication from Reliable. Their customer service is poor and I can not get anyone to return my calls! Very frustrating to go through a hurricane knowing I could have had a generator installed but instead went without power. Still hoping to have this installed before the next hurricane hits, but who knows at this point.

Everything went very well and I am very satisfied with Frank's professionalism and attention to detail.

Fantastic!!!!! They are the most professional company! They are in constant communication with you and always so nice!

The electrical work was done June of 16. They changed some outdoor lights to LED lights and they’ve failed since. They put some light switches in backwards, instead of going up to turn it on, you have to push it down to turn it on.

Incredibly well - most professional and proficient.

As always, they are an excellent company with which to deal.

The men were very nice and respectful. It took them 10 minutes to take fixture out and plug quick connector back in. They did not clean up the mess left on my bathroom counter from removing the light fixture. I received a bid for changing bulbs in our 22 foot ceilings--I would provide the bulbs. The estimate was over $800. $50 per bulb since they needed a special ladder. I did not have this work done. This company is VERY expensive.

They do excellent work and are top notch. They are very knowledgeable, professional and prompt. They clean up nicely and I would highly recommend them to others.

I contacted this company for a quote on 2 ceiling fan installation. I was told that they do not give quotes over the phone and that they would need to have a technician come out to my resident first to take a look and that would be an $89.00 fee. Seems like their technique is all about money but, the gentleman I spoke to was very nice. Now it's on to the next for me.

Appointment set for a Wednesday. They called Day before and said had a scheduling conflict. Rescheduled for Thursday between 12-4. At 12 on Thursday they called to say something came up and they can come by to give me a price but cannot do work until next week. NOT RELIABLE. DO NOT USE!!!

Ricky was very helpful and gave me estimates for the work I had done. The work was done right away.

Reliable has been top notch the entire process from the original estimate to the final startup. Even after this was up and running, they have called to follow up making sure we have no issues or questions. Very professional, organized and informative on what is going on. They kept us in the loop concerning permit applications, approvals, days and times of work, everything.

Came out and found it was the battery. I felt the charge was excessive. Granted they found the problem but the initial service call didn't even include evaluating the system, I had to ask to have it done. I agreed to the charge before having the company come out, I just feel the $275.00 charge is excessive.