Florida Impact Windows & Doors

Excellent ! Quick and clean!

Not in my budget

DO NOT USE THIS COMPANY! Impact doors have not been able to pass inspection! Keep asking for more $$: have spent an additional 10,000 then the original quoted price of 18,000. Sales guy Scott did not do his du-diligence, left out a lot of important details in the sale- they cut holes in my ceiling, did not install the windows with the proper screws, and needed lights installed over the locations of the doors which was never discussed in the sales process and cost me more $$. Absolutely horrible and they take advantage! Should not be allowed to do business, been a whole year since paperwork was signed and doors are still not completed. Absolute nightmare and stressful experience.

Very responsible and professional.

On time. Nice quote. Will consider.

This is by far the worst experience I have ever had doing business with a company. We signed a contract on February 4th to replace all our windowns and doors, and were told it would take 5-6 weeks. It's now May 11th; so it's been 13 weeks and the work is still not done. After about 8 weeks I called every few days to get an update and demanded the owner Scott Altman, with whom I signed the contract with and who personally promised me a 5-6 week timeframe, call me back. I asked 3 times to get called back. Only after I wrote a nasty email did he call me back. The explanation Scott Altman (the owner )gave me was laughable and full of contradictions. He said these jobs are rarely delayed. In the next breath he tells me that if they called every customer for a delayed job, they would need to hire more staff to do that. So you rarely have late jobs, but have so many late jobs you need extra staff to alert your customers? He told me his time was better spent scheduling installs and dealing with city permitting than communicating with customers. He actually said he’s better off not contacting customers when jobs are late, and prefers to focus on doing paperwork. Let that sink in. Never in this conversation did he apologize or offer a solution to make it right. When I asked for a partial refund due to the job taking twice as long as promised, they showed me a part of the contract that says they have no responsibility to adhere to a timeline. When I asked them to do the right thing, the owner Scott Altman said no and wanted to hide behind his contract. Lesson learned: never sign construction contracts without late penalties. Two sets of doors have been delayed which is why the job is taking so long. When I ask them to follow up with their SOLE supplier, they say the supplier doesn’t call them back. I have an idea – use multiple suppliers. I asked them to install what they had in stock for me, but conveniently forgot to mention the window screens were also backordered. So now my home is full of windows that I can’t open due to no screens , and I have to leave the protective film on the windows so they will pass inspection. Their lack of follow up was terrible, and they have no concern for being accountable. How they have such a good rating on Angie’s List is beyond my comprehension. Under no circumstances should you use this company.

Be aware that this is a very slow process, especially if you live in a condo complex. Here's what to expect: 1. Initial payment and signature that you want the service (9/1). 2. YOU must apply permission from the Condo association to have windows installed. 3. After letter of permission from Condo Association has been received, the permit is applied for by FL Impact ($ included in quote). 4. Manufacturing of windows and doors (this can take 4-5 weeks) and in my case, the product came broken so it had to be re-ordered. 5. FL Impact will call you when materials are received and correct to schedule your installation appointment. 6. Once the date of installation is approved by you, FL Impact, and the condo association, you must confirm the installation date and have the second payment ready that morning. That was rescheduled 3 times. Be prepared to take the entire day off of work! 7. You must wait for the city inspector to make an appointment to check the window installation (1-2 weeks) and that's an additional cost that you pay the inspector. Also, you have to coordinate that FL Impact be there when the city inspector is there...so that's another day you have to take off of work and pray that the inspector and FL Impact installers show up at the same time on the same day. 8. After the inspection, you write your last check to FL Impact for the final payment and they install the remaining "casings" after passing inspection. If you live in a condo, you then have to send the completed work forms to the condo association. Don't forget to send you homeowners insurance company the documentation....it greatly reduced my insurance premiums. Remember...you are the one in charge of coordinating everything and making sure all documents are submitted and permits are paid. FL Impact does a great job helping you do this but they won't do it for you. It's a long process, but reasonably cost for a quality product and professional installation. Be ready to take 2-3 days off of work, however. And make sure you have a couple extra checks for various inspection and permit charges. I wasn't aware of these extra costs and the time it took....It was finished a week before Christmas...So 9/1-12/20 from start to finish. I gave FL Impact a "B" for punctuality only because I wasn't told that the product was broken on the morning of the initial installation date...which was a waste of a sick day for me. Other than that, I am very happy with the product and quality.

The only issue we had were a couple screens were missing but they took care of everything and reordered them

They were great! They competed the job with 2 days of labor with 4-5 workers. They cleaned up really well. I have referred them to maybe 10 people now!

They did an excellent job! They owner came right out for the estimate and got the doors ordered quickly. Right after they got the windows in, they came out to install. The job took 2 days.

It went very well. They are very professional. I would recommend Florida Impact Windows to anyone who needs new hurrican windows and doors.

They did what they said they would do, when they said they would, and they did it well. They were straightforward with the price and they were one of the lower bidders. They were the most qualified low bid. It was a fair price and they were a quality company. The workers were nice people. They cleaned up after themselves. They took care of all the issues. They can be hard to get a hold of though because they are a small shop.

It worked out fine. They completed the job within a month, but we had ordered during the holidays which may have extended the time frame. Their pricing was competitive.

They are wonderful! They did an excellent job. The foreman I had and workers themselves were excellent. They went above and beyond. The job took about a week.

They were really good. They did the job in about 2 days.

It takes awhile to get the permit from the city, and then manufacture, so keep that in mind. We ordered in August and it was available in October. Staff was knowledgeable, efficient, and half the cost of another quote I received from another company. Very happy with the door, will do the windows at some point....

They inspected a bathroom cabana door, a full size bathroom exterior entry door and a French patio door. They provided an estimate. We chose to go with them. We gave them a deposit. They applied for a permit with a day or two. The permit was initially rejected (which is very normal for the City of Coral Springs), but they resubmitted and obtained approval within a couple or three days. The cabana door and the French patio doors were not normal size so were special manufacture and delivery. They took a couple weeks to come in at which Scott and his guys started installation. The installation and clean up was done in two days. The City inspector passed the work but mentioned one small item which needed correction. They fixed that one item within a day. The two exterior bathroom doors were both full length frosted impact glass and the French doors were impact glass. Overall they were great. I am sorry I took so long to write this review. I came across a scanned receipt and realized I had never written one. I highly recommend them!

Everything turned out well. They did the work as promised, the price was reasonable, and they did a good job with the installation.

Everything went well with the service. They arrived on time, did a good job with the installation without leaving a mess, and were very nice when dealing with us.

.this company took $30,000 from me for impact windows and doors....the job was completed...AND I THOUGHT EVERYTHING WAS OK...then the rain came and the water comes right through the windows...i've tried to get them to fix it for over a year.....first they said it wasn't convenient for them because the house is in miami..then they said a guys was coming to fix it that never showed up.....now they won't take calls. I am warning anyone who comes in contact with this company to RUN...do not walk away, from this company. this is the worst mistake I ever made in my life. I am trying to go after Scott Altman, the owner, before he shuts down and opens under another name. SO BE CAREFUL!!

From the beginning, working with Scott was very easy. He clearly explained the general process - drawings and permits, ordering, installation and inspection - and he also recommended the best products for our purposes. His quote was competitive although not the lowest. Scott was up-front about contract terms but willing to accommodate us in order to ensure a high level of comfort and trust on both sides. His willingness to "meet us half-way" made the process painless. Since we live out of state, timing for the window/door replacement was crucial, and Scott scheduled the installation perfectly - no delays, everything ran smoothly. His crew was punctual, professional, courteous and clean. We couldn't have been more pleased with the results.

The quality of the work was excellent. Work was performed as per contract with no unexpected extras, on time and professionally. There were two sliding glass doors and 10 windows replaced in all. Two of the windows were difficult to remove and replace due to their configuration. The contractor anticipated the problems and resolved them with aplomb. This is a knowledgable contractor with good customer service skills. Additionally, his stucco patch work was excellent. Once I painted the patched exterior portions, it was impossible to tell that the work had ever been done. Good job! Please note that I am a licensed construction professional and not at all easy to please.

I think the work itself was ok. However, they misrepresented one thing. They told me they would Schlage locks, but they ended up installing a cheaper lock, which I didn’t appreciate.

Their work turned out great. They were very professional, and gave the best price. The crew who performed the installation was courteous, efficient, knowledgeable, and cleaned up after themselves very well. Overall, I’m a happy customer.

In Oct 2010 I receive an estimate on Impact Windows. I answered an ad that said I would get 25% off with the mention of that ad at the time of estimate I was told: "we don't feel like we have to honor that because our prices are low enough". I foolishly let it slide because their prices were lower by about $1000 than the other estimates I had received previously. After thinking about this more, I can see that if the discounted price was included within the estimated price, the overall price would exceed any estimate from any other company by almost 2000! Then on the contract he put $250 for a permit. I said I didn't think a permit cost that much and was told repeatedly that I would get the difference, they just charge that one amount because the price for every city was different. After asking him twice to put that in writing, I was repeatedly assured that it would be refunded and I had nothing to worry about. In Jan. 2011 when I was given the permit prior to inspection, I asked for my refund and was told "we had to use the other money for other things pertaining to your permit, so we have no $ to refund". I was never told that there would be "other things" to consider in the amount of the permit. I trusted this statement - another mistake! Another fact that bothers me is that after the workers left I noticed a $150 drill missing from my garage and other minor things in my house. The company denied that any of their workers could have taken them. I have my suspicions as I found one of the workers roaming around in my garage (where I kept the drill) just before he left. I had wondered why the worker's supervisor told me to stay out of the way of the workers. I thought it was so they could concentrated on their work, I now think it was for another reason. The police was later notified and then asked the company for the workers complete names and this could not be verified in full. The lawyer I spoke to agreed with me that it indeed looks suspicious.