Florida Impact Windows & Doors

Contracted 12/8/21. Work done in Aug due to supply chain (no concern there). They installed everything and after installation I pointed out concerns with screens, windows, and a sliding door. Project Manager Gino came and inspected. Validated scratches in glass were significant and needed to be replaced. Scratches impair visibility and are beyond 3" in and in multiples. Scratches caused from installation and not manufacturer. Well beyond ASTM "industry" standards. Said door was installed backwards and he would talk to Scott about how to fix. Over a year of emails and phone calls and this company shirks blame. Scott is a coward and does not return calls or emails. I am actively engaged with lawyers and am in process of fling to sue for this company to complete work. Oh, and their BBB record? They ignore complaints here just like their customers. Ref BBB #20606415. Read the negative reviews here and those are the honest ones. Do not use this contractor.

Owner Scott was excellent salesman. Talked up how he oversees everything, crew is hired, not contracted, etc. Price for 14+ impact windows was reasonable. After waiting 6 months to get the job started, never saw the owner. Crew installed one window crooked. Instead of coming out, I was asked to send pictures. All he was interested in was getting his money. They say they take credit cards, but magically after I said I wasn't happy, they wouldn't take one for the final payment. They admittedly scratched my mahogany front door. Said sorry. Doing nothing about it. This could have gone so much better if the owner actually showed up and had a face to face discussion. I think he scared to deal with clients with an issue. Man up.

I am in love with my new windows and bifold sliding doors. Service is courteous and very professional; top notch. The best part, they cleaned up after themselves. I will always trust their work

Was very pleased to have Florida Impact Windows provide and install Impact windows and doors at my home. Their installation crew was very knowledgeable and professional. They had my windows and sliding glass doors installed in no time, and left my house looking as more beautiful than when they arrived. I would definitely recommend my neighbors to get theirs done.

Excellent experience, very affordable, professional and friendly

I needed to replace some sliding glass doors and a few windows and of course called around I got a ton of quotes. Florida Impact was easy to work with and their price was so much better than everyone else. They answered all my questions and did not try to sell me on things that I did not need. The Oder was placed and there was an issue with the manufacture which is beyond their control but they continued to keep me updated. They were so professional, their installation team was clean and friendly. The owner even came onsite throughout the project just to check in on the process which shows he cares. My house was not destroyed in the process which is always a worry I have! Highly recommend!

The owner and his team provided amazing service and was able to repair my doors damaged by the hurricane. They definitely care about their customers and workmanship!! I will hands down be using Florida Impact doors and windows for the rest of my doors and windows needs! Definitely will be using them to upgrade the rest of my new home! If I could rate 10 stars I would!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I’m happy with Florida Impact’s services and affordability. No complaints about the professional installation and was very happy to notice my home was left clean. I would use them again In the future.

Very communicative and descriptive of my concerns. Scott gave me different options and didn’t try to steer me towards the more costly products like I’ve had contractors prior to him do. Scott was very accommodating and listened to my concerns. He gave me options for my layout and configuration, as well as recommendations for the direction I’d like my sliding doors to open and colors. I would recommend him to others in need of impact windows and doors.

We contracted a full windows & doors replacement in Oct/Nov. 2019 with installation performed during the week of May 4th, 2020. Our experience with this company had been very positive up to this point. The installation went well for the most, although the installers were not careful enough with the alarm wires of one of the 2nd-floor windows, left them buried in the walls. Our biggest issue though has been with regards to completing the city's inspection process still pending after 14 weeks of work completion. There are still trims pending installation on the French doors & on some windows, which can't be done until inspection is completed. There was one attempt to get the city inspection, but the company failed to produce required paperwork & pictures and the inspector refused to proceed. Since then, we have made multiple contacts with the company and the reason they are giving us for the significant delay is covid-19 related. Granted, we are all going through tough times with the pandemic, but it looks like the company would be prioritizing new installations over finalizing open cases. Considering the overall context, we would recommend anyone considering a similar project to retain the final payment until the city inspection is completed, as the company is responsible for that part of the project as well. Overall, I would have rated this company a lot higher, but not with this frustrating experience.

I was very impressed with the fast installation the owner of Florida Impact was very honest with his contract and very detailed in his explanation of the process !! The owner was an installer and has a lot of hands on experience!!

Fast installation and great prices !!

The installation was very fast the only delay was the approving of the permit with the city!

Great service and excellent customer service, very responsive and the owner Scott was very friendly and answered all my questions ! Would refer them to friends and family !

Florida Impact Windows and Doors went above and beyond to provide me with the best possible service. Office staff was helpful and friendly and the installers did a great job and made sure the area was clean when they finished.

They did a wonderful job. they showed on time and deliver what they promise. Thank you

Don't use this company. Zero follow up from the office. Missed deadlines repeatedly and zero communication about when work was going to get finished. We are still waiting for a sliding glass door to be replaced which was defective from PGT. They have no interest in helping get this problem resolved since it is a manufacture issue. I have neighbors all over the subdivision getting impact windows installed and I refuse to recommend this company to them. One positive note was the installers were very professional. I think they were subcontracted from Florida Impact since they don't have their own crew.

Buyer Beware! We chose this company as they do both custom work (modifying of existing openings) and installation of impact windows. They advertise "25% off Select Window & Door Products." When asked, however, they're conveniently "out of those." They advertise "Installed in Just 4 Weeks!" We signed our contract in Oct, 2017. They finished in May, 2018. Custom or not that's ridiculous. The advertise, "No Sub-Contractors." The entire job was done by subcontractors. At the end of the process, we realized that we had been significantly overcharged for a couple of old window openings that were to be closed up. Material and labor should have been no more than a couple of thousand and we were charged nearly $5,000. Our bad for signing the contract but any decent business person should have corrected. Anytime we contacted the office for information, there was literally days delay. Seems no one except the owner, who's never available, can make a decision without checking with him first. BE CAREFUL WHEN USING THIS COMPANY!!!

About 10 years ago I spent a considerable amount of money replacing all of my home's windows with PGT impact windows. The order was promised to be completed at a certain date; it was not. Contractor blamed delay on suppler, which was an acceptable excuse. Installation took place approximately two weeks later. All windows and sliders were to be properly sealed. They were not. It took several calls to the business to have someone come out and do the final caulking. It was done after two to three weeks and after the inside of my living room was flooded. Wood floors sustained damage. Contractor refused to compensate for the damage. Forward 10 years. The same slider is leaking. I called the contractor and was told they don't do repair sealing and instead referred me to another individual who never returned my repeated calls. Summary: the product was acceptable but the workmanship was not. Obviously Joe Roth Glass does not stand by his workmanship or he would have sent someone to re_caulk the same slider that is leaking. The rating of two stars signifies his initial lack of initiative to caulk the first time and not take responsibility for the workmanship done. While this business has been in Boca for years, do not expext immediate response or standing by their workmanship. Ten years later, the same situation. Be prepared to have your windows repaired/replaced at least every 10 years.

The order time was incredibly long. Order May and they were installed in October. Once they were here the job was well done.

Call back was rather fast however company would not provide even basic costs and suggested they needed rough measurements. Doors and windows all common sizes and provided in advance to avoid heavy sales pressure and forced sale tactics commonly used in this industry. Company would NOT commit to estimate and would rather turn away business. Their loss is another companies gain.

They were wonderful, it is never an easy experience when dealing with the city and permitting is involved...Scott's team made it as smooth as possible and when there were delays they let us know so could avoid frustration. We could not be happier that we hired Fl Imact Windows and Doors, especially with the storm season we are having this year. I will recommend this company to anyone I know. Thanks

The company requires 50% payment upfront and an additional 40% the moment they show up to start your job. However, they do not feel they are required to hold themselves to the time frame they gave for the job to be completed. They told us the the permit would take approximately 2 weeks, ordering the windows would take approximately 4-5 weeks, job would be done within 6-8 weeks and installation would only take 3 consecutive days. They took five months after receiving our money to do the job. In my opinion I believe they sent sub contractors because the sub contractors were wearing the shirts of the company they worked for. The owner Scott denied this and stated they were indeed employees of Florida Impact Windows & Doors. They also tried to charge me $900 extra beyond what our contracted stated because they removed a lot of stucco from the outside of our house. They contractors who were working here got into an argument about what they were getting paid, didn't want to finish the job and stormed off the work site. The owner even yelled at me stating he should have known I would be a problem from the beginning because I was hesitant to pay him the 90% upfront. Every step of the way when there was a delay or something went wrong the company failed to communicate that to us. A major communication issue was with this company and the window manufacturer. Several times they would schedule to install the windows when they had not even been delivered. Every step of this experience was painful.

The price was reasonable and service was excellent.

The estimate for turnaround time was 6 weeks. It has been over 10, and not only are our window and door not replaced but the company has never contacted us with an update. We have had to call them repeatedly to get any information. At this time, our door and window have not been replaced. We also don't have status to know when they might be. Perhaps we will be happy with the quality of the door/window when they are replaced. Still, we cannot recommend this company. You would have the time to chase them down at every step of the process. ----------------------------------------------------------------------------------------------------------------------------------- We decided to boost the rating from C to B because we are happy with the quality of the door and window and because the company's responsive improved.