Grayhawk Inc

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This company did what they said; when they said they would do it, at the price quoted as a professional engineer. I look for companies like Grayhawk Systems!

Grayhawk was recommended by our general contractor (and brother-in-law) as the best company to replace the windows and doors in our house. We were updating our 1947 house. Grayhawk came to estimate when they said they would. Todd was very thorough in his estimate and explained the various options available to us. After we decided on the types of windows, doors, and hurricane shutters, they were ordered and arrived on time. Installation went smoothly and the work was very high quality. We are very happy with the work and would definitely recommend Grayhawk Systems to anyone.

I had other estimates and meetings. Greyhawk seemed more knowledgable, were dependable, and had good followup. They replaced a large window that had a small cosmetic blemish.

Grayhawk president, Todd Sheley, is a nice guy and seems interested in resolving any issues. Still working on some finer details, will report back after completion.

The overall experience was excellent. The same contractor that made the measurements for the window arrivied 15 minutes early to start the job. He was very professional, courteous and extremely competent. He took his time, kept the job site clean with a vacuum cleaner at the site inside my home and worked diligently until the end of the afternoon. Instead of rushing to finish, he returned the next morning and completed the job with excellent attention to detail. I was very pleased and I have had bad experiences with contractors in the past so this was a very pleasant surprise. The contractor suggested I replace the outside trim with "tuff board" a pvc product from home depot which requires no maintenance and purportedly does not fade with UV exposure. I took his advice and provided all new trim boards which he cut down and fitted without additional cost. The installation looks great from the outside and the inside The individual doing the work was Lou Wittaker. I would hope to have him do additional work in the future. My only negative comment would be that I had hoped these new high end hurricane impact windows would provide greater sound proofing. This was the major reason I decided to have the windows replaced. Apparently the windows that I had were not that bad so although the result provided some additional sound proofing, I didn't experience the sound attenuation I was hoping for after the installation. This still is no reflection on the quality of the job and I feel the value added to the home justifies the installation.

They finished the first part of it about 3 months ago and I just talked to them about doing the second part. I have got a lot of windows in my house. They are not the cheapest people in town, but they back their windows up and they back their work up. They have been doing it for 15 or 20 years. They are employees. It's actually the company and they have a stake in not messing around. A couple of weeks later, I was having some trouble with the siding screen on the sliding glass doors. It was wobbly, but it was not a big deal. It was not falling out. It just wasn't smooth. I called them up and asked them if they could have somebody stop by the next time they were down here and check and make sure it was okay. I got a call in 5 minutes and they asked me if I would be available the next day morning. They told me that they didn't have anyone coming down here but they were going to set up some time to come out and fix it. They told me that they wanted their customers to be happy and I was their customer. They wanted to fix it if there was something that wasn't working right. They came down the next day and they set it a little bit so it was smooth. Their response shocked me. It cost me a bunch. The price was between 6 and 10 grand. It takes a while to order the windows because they build them to fit the windows. They were in and out in one day. They were great. They didn't leave weird nasty things that my dog would step on outside and hurt itself. That is a big deal. They cleaned up after themselves pretty well. They were right on time. They knew what they were doing. They weren't lying and messing around. It was as if they were there just to work. They were really good with me.