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TST Total Restoration LLC

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

Call us directly to schedule your appointment today. Locally owned and operated, TST Total Restoration LLC has been exceeding customer expectations since 1986. Our team specializes in water damage and restoration, carpet and upholstery cleaning, and tile & grout cleaning. We have high powered truck mounted units that are equipped to clean condos up to 8th floor units. We have over two decades of experience in cleaning and maintaining commercial and residential flooring, upholstery, tile, and water damage. We also specialize in hurricane damage. Since 1986, our number one goal has been customer satisfaction, and over the years we have continually raised the bar in exceeding customer expectations. In fact, we even guarantee our services; if at any time you are not completely satisfied, we will do whatever it takes to rectify the problem.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Water Damage, Hurricane Damage, Carpet & Tile Cleaning, & Home Restoration

Services we don't offer

Mold, Major fire damage

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.6117 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
9%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 51-75 of 117 reviews

Janet O.
06/2013
2.0
carpet cleaners
  + -1 more
I bought a big deal for $69 for three rooms of carpet cleaning. I would never use them again. They came out on a Saturday. It was the day it was scheduled. I ended up spending more than what I paid for the big deal. They charged me another $120. We were just talking two rooms. One of the combination, living, dinning area, and the other was the bedroom. He said the square footage was too much. I live in a house that is not large. It is an average 1,700 square-feet. So, I was really put-out by that. I used my carpet cleaner after that and did a better job. They were responsive enough, although, he was late.
Description of Work: I used the three room carpet cleaning services of TST Cleaning and Complete Restoration Inc.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$189

Response from TST Total Restoration LLC
Six months ago, no contact from the customer from day one. If their was a problem we would have went back.Never saw so many negatives without being contacted.We never do work like this customer has not responded.We will go back and take care of problem only the time frame has my company a little lost. We go over all our customer reviews and contracts?? Brad Tanner Owner

GAIL S.
05/2013
5.0
carpet cleaners
  + -1 more
i think at first they were surprised at the size of the house and amount of carpet. we have dogs that don't exactly have the best habits and mostly it is our fault for not responding to them in a timely manner. these people really worked hard and our carpets were the cleanest and prettiest they have been since we owned the house 12 years ago. they payed extra attention to areas i pointed out and even offered to come back to help put the furniture in place as we had moved everything before they arrived. i will call them for the same job next year!
Description of Work: completely cleaned every inch of carpet in our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Beverly H.
05/2013
5.0
carpet cleaners
  + -1 more
He worked in a non-air conditioned RV on a 90 degree day until the job was done. The results were very impressive.
Description of Work: he uses a powerful van mounted vacuum and water heater. It is much more effective than store machines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry L.
05/2013
5.0
carpet cleaners
  + -1 more
He was great. He was very helpful. He was actually on vacation when we spoke. I would highly recommend him to anyone who lives in a home or first floor of a high-rise.
Description of Work: The coupon was for four rooms of carpet cleaning. He wasn't able to do the work because he doesn't have portable equipment and we live on the sixth floor of a high-rise.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joni R.
05/2013
3.0
floor cleaning, ceramic tile
  + 0 more
He did an OK job but it wasn't worth the hassle to deal with him.
Description of Work: I purchased the tile & grout cleaning for $167.50. I didn't call him for this service until December of 2011. Then because he had a full time job and had a little girl he wanted to see on his days off (I understand but when you advertise for a service, you should be available), we had a hard time coordinating our schedules. Finally, the owner came and cleaned our tile. He complained the whole time that the tile was really dirty and was taking longer than it should and then said the price that I paid did not cover the square footage of our tile. I didn't remember the the details of the special but I wanted to be done with this cleaning so I paid him another $75 to do the whole job.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$250

Response from TST Total Restoration LLC
16 months later,you write a review, at that time I was working two jobs. And yes I was raising a young daughter at that time who moved down here to live with me from Cleveland. My current reviews are a full time company and I never complain. Nothing else to say about this than a person who was not in a very good mood the day in May when she decided to vent and hurt a company that excel's at what we do. Brad Tanner owner.

Zach P.
05/2013
5.0
carpet cleaners, ceramic tile
  + 0 more
Overall experience was positive. Cleaned carpets in two bedrooms very well. He declined to clean our couch because he would have charged us much more than it was worth. Saved me money! We cleaned couch cushions on our own easily and without much cost. Declined to do ceramic tile because grout lines were pencil thin. He would have done the service, but again warned of costs being incredibly high. Happy with this decision. The gentleman is abrupt in manner, but he's honest and great at his work. Highly recommend.
Description of Work: Cleaned carpets in two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TST Total Restoration LLC
Declining to do pencil thin grout,is because of past experience,it never ends up to my expectations,and the time would have been more than twice. Tile cleaning standard in the industry is .50 cents a square foot. I was at .25 cents a square.That is our company policy,if It can't be done perfect we pass on the job

Don R.
04/2013
5.0
carpet cleaners
  + -1 more
Brad from TST showed up on time and the work was done extremely well.He was courteous and professional.We will use this company in the future
Description of Work: Carpet cleaning 4 rooms and a large throw rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Margo B.
04/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very well from start to finish. Easy to work with and very professional. He did complain a bit about how hard it was to remove the urine from the sofa and it made me feel bad. I got the feeling he would not want to do it again. Otherwise he did an excellent job.
Description of Work: He did an amazing job of cleaning a very dirty and old carpet and a sofa that my cat had urinated on. I was amazed at how he was able to get all the smell out! Fabulous! I don't know if he would do it again, because he complained that it was a hard job; however, I would certainly hire him again, if he would agree since my cat is at it again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TST Total Restoration LLC
I made a statement to you It was tough. Urine cat is almost impossible to get out. And yes I would do it again. :)

ROGER B.
04/2013
5.0
carpet cleaners
  + -1 more
It was perfect in every way.
Description of Work: Our rental property needed to have the carpet cleaned and deodorized in preparation for listing it for sale. TST met our needs and more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tom S.
04/2013
1.0
carpet cleaners
  + -1 more
Badly. The vendor did not appear.
Description of Work: This company never contacted me and the work was not done.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$199

Response from TST Total Restoration LLC
My company was never contacted,if we missed it,we never got a phone call. We do not give up business to anyone.

Nancy H.
04/2013
5.0
carpet cleaners
  + -1 more
This offer was a seasonal promotion. Everything went very well. I had to reschedule due to illness. The company was more than cooperative. By the time the service was provided, the holiday period had passed, but I still received the holiday rate out of the kindness of the provider's heart.
Description of Work: My experience was great. I would definitely use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Nancy A.
03/2013
5.0
carpet cleaners
  + -1 more
Brad quickly assessed that not all of the carpeted areas in my condo were dirty. He focused on just those areas that actually needed cleaning (that saved me some money!!), including some very tough stains in the d.r. (which disappeared thanks to Brad's expertise!). He was punctual, professional, capable, and honest. The carpet looks terrific. Hire him!
Description of Work: Brad cleaned my condo's carpet in prep for my putting it on the market.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Corinne R.
02/2013
5.0
carpet cleaners, ceramic tile
  + 0 more
It ws very good.. he was on time and did a wonderful job.. my carpet was very clean and even came back the next day to help me put the furniture back in place after the carpet was dry.. no one had ever done that.. I live alone and didn't have anyone to help me.. Corinne Reed
Description of Work: I was very happy with Mr. Tanners services.. he cleaned my carpet better than anyone i ever had before .. he was dependable and was very professional . I would highly recomend him for all you carpet cleaning and grout cleaning.. He is the best.. Corinne Reed..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

cameron H.
02/2013
4.0
carpet cleaners
  + -1 more
The guy complained about carpet being stained too busy tired ect..
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$150

Response from TST Total Restoration LLC
A very belated response, went over notes, told customer going in stains probably would not come out. Carpet in my opinion should have been replaced.

Rhoda G.
02/2013
5.0
floor cleaning, carpet cleaners, ceramic tile
  + 1 more
Brad, the owner of TST was on time, arrived neatly dressed , and greeted me with a smile. I showed him where the work was to be done and he did it. He did an excellent job. He is friendly but remains a professional. I highly recommend him and plan on calling him the next time I need carpet or tile work. I will also recommend him to my friends.
Description of Work: I had my master bedroom's carpet cleaned. This included a large walk-in closet. I also had my kitchen tiles cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

William B.
02/2013
5.0
carpet cleaners
  + -1 more
Brad, owner of the company, arrived at the time he said he would. He surveyed the situation and quickly went to work. He did an excellent job of cleaning our carpets. I would definitely recommend him to others and would use him again myself.
Description of Work: Very Satisfied
Rating CategoryRating out of 5
Yes, I recommend this pro
$120

Jennifer M.
02/2013
5.0
carpet cleaners
  + -1 more
Brad (owner of TST) was EXTREMELY knowledgeable and helpful. He really went out of his way to make sure the urine smell was removed from our carpet. He didn't overcharge us...definitely recommend! A very gracious and professional company.
Description of Work: Great experience!
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

Robert P.
01/2013
5.0
carpet cleaners
  + -1 more
I had a bad spill on the carpet in the travel trailer that needed to be cleaned ASAP. There were also other older stains from pets. TST responded very quickly and charged a reasonble price for the job. The company owner came out and was extremely knowledgeable, courteous and understanding of the situtation. He came within a half hour and did a fantastic job of getting the mess cleaned up and sanitized. I highly recommend TST for any carpet cleaning job.
Description of Work: cleaned carpet and sanitized carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jean A B.
01/2013
4.0
carpet cleaners
  + -1 more
professional and prompt, worked extra hard to remove dog smells from carpets
Description of Work: carpets pre-treated and cleaned

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

Response from TST Total Restoration LLC
S why B's ?

Barrett B.
01/2013
5.0
carpet cleaners
  + -1 more
Owner worked alone. Did excellent job.
Description of Work: Cleaned carpets in most rooms as requested. Master-bedroom not done because new carpet recently installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Joshua F.
12/2012
4.0
carpet cleaners
  + -1 more
Pretty well. Would have been Excellent had it not been for our trip / change in household situation.
Description of Work: 3 room carpet cleaning. Pretty good job. There were a few problem spots and he was extremely helpful and professional and offered to come back and fix the areas. We were up against very strange timing as we had a 2 week trip out of country that was quite last minute.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$70

Donald D.
12/2012
4.0
carpet cleaners
  + -1 more
The work was excellent,bedroom and area rugs were nice and clean.He seemed to really enjoy cleaning the rugs.A professional job, compleated in a timely fashion,my only complaint was that the price seemed a little high.
Description of Work: This was a special deal, $69.00 for three rooms of carpet. I only had the master bedroom carpet done, and two wool area rugs, which required cold water,and was a additional charge of $100

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Response from TST Total Restoration LLC
Sorry member, That's below what the industry charges. Should have let me know I'm easy and want you to be 100% Happy. Would have no problem sending you a check for the difference if you felt unfair charged. Brad

MaryAnne P.
12/2012
5.0
carpet cleaners
  + -1 more
Brad came out and he did an outstanding job. I would give him an A+ and I would also recommend them to others.
Description of Work: They cleaned the 2 carpets as I had ordered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Linda O.
12/2012
1.0
carpet cleaners
  + -1 more
My wife called and made an appointment. A few days later, I spoke with the company who said they never spoke with anyone about scheduling the work. He was very rude and at the end of the call, made comments thinking he had hung up. He said it was not worth the $69 for the work and made crude comments. At that point I told him not to worry about doing the work and cancelled the deal.
Description of Work: I purchased the Big Deal for 3 Areas of Holiday Carpet Cleaning.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$69

Response from TST Total Restoration LLC
Called the husband when I first got the e mail, sounded loud irritated and confused. Gave me his wife's phone number,also very rude and short. She did give me her address which got lost in my emails as it went down on me and crashed. Called him back Monday the 12th to get directions again. Same thing rude and his wife was yelling in the background, I gave him those numbers already. At that point going out their and doing a great job for $69.00 in a Big Deal would have gone unappreciated anyway. True when hanging up the phone I did say just that to my office manager.. Brad Tanner

NORMAN REMI G.
10/2012
5.0
carpet cleaners
  + -1 more
Brad arrived close to on time on 10/22/2012 and proceeded to connect the hoses and other hardware needed to clean the carpets. The carpets in the master bedroom, bath and excersize area are old and matted. He did revive them quite a bit, but obviously I could not expect perfection. When he finished, I asked if he could do my small living room and small dining room as well. Those carpets came out extremely well as they are not as old and matted. I would definitely use his services again.
Description of Work: I needed to have the carpeting cleaned in my master bedroom, ensuite bathroom and excersise area. In addition, I had the living room and dining room done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Contact information

25261 Fairway Dunes Ct, Bonita Springs, FL 34135

http://www.TSTTotalRestoration.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

TST Total Restoration LLC is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

TST Total Restoration LLC accepts the following forms of payment: Check,PayPal
Yes, TST Total Restoration LLC offers free project estimates.
No, TST Total Restoration LLC does not offer eco-friendly accreditations.
Yes, TST Total Restoration LLC offers a 0% senior discount.
Yes, TST Total Restoration LLC offers emergency services.
Yes, TST Total Restoration LLC offers warranties.
TST Total Restoration LLC offers the following services: Water Damage, Hurricane Damage, Carpet & Tile Cleaning, & Home Restoration
Mold, Major fire damage

Contact information

25261 Fairway Dunes Ct, Bonita Springs, FL 34135

http://www.TSTTotalRestoration.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day