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"Overall went well. There was some delay for materials. Basic carpentry work could have been better but the finishing work made up for it."

"I am writing a response to the response from Designer Lifestyles on Google. Google doesn't let you respond to their response and it deserves a follow-up... Their response on Google was extremely immature and unprofessional. First... They POSTED MY ADDRESS on a public forum. Second... Every response they provided in response from my claims was factually inaccurate, which I have emails, text messages and voicemails to disprove everything they have claimed. Finally... I will be taking the next course of action that I can as a consumer. I HIGHLY SUGGEST NOT USING THIS BUSINESS!! ------------------------------------------ My Original post on Google Maps... DO NOT USE!! I hired Designer Lifestyles on 8/28/21 for a 70ish sqft bathroom and they started work on 10/13/21... It has been 155 days since they broke ground and they still haven't completed the job. I had to finish the work myself because of the poorly managed project and project timeline, plus it was costing me tens of thousands of dollars with floating a 2nd mortgage, paying Designer Lifestyles, lost revenue from a renter and other things like utilities. Also, it put everything else that needed to be done behind schedule. Thankfully, it wasn't my current home or I would have been without a bathroom for 5 months. Last week, I received an email stating while work wasn't completed, I needed to come in and pay the final invoice. Then threatening me later in the email stating if I didn't, they would forward over to a collection agency and put a lien on the house. This blew my mind, you don't pay a contractor in full if they haven't finished work (especially one that has taken 5 months and still hasn't completed the job). I had already paid a deposit and a draw, so I was current on my bill... I went to talk to management to give them an opportunity to make it right and they were flippant and played the let's blame all of the external factors, but not ourselves. They even tried to blame me, the customer. They had someone at my property about 30+ times and still didn't finish a 70 sqft bathroom. A job of this size should take a week of work, give or take, not 5 months. They were reluctant to give a project schedule, which I never received, after asking multiple times. But, I did get them to tell me on 12/1/21 that they will finish in 2 weeks... Well, 92 days since that date (12/14/21), they haven't completed the job... Like I said, I had to finish the job myself. I have not and will not recommend Designer Lifestyles. If you have any questions, please feel free to reach out and ask me anything... I don't want someone to go through, what I had to go through during this whole ordeal. -------------------- Response from Designer Lifestyles 3 days ago We entered into our agreement right in the middle of the Covid-19 scare on a home built in 1939. Being scheduled to start within a 2-month timeframe was very exceptional, because it sometimes takes up to 6 months just to get on our schedule, because we are in such high demand. Thanksgiving & Christmas proximity also didn’t help with scheduling, because everyone was wanting their projects done by Christmas, and with our suppliers having delays with shipments, this didn’t help either. We never book a customer on our schedule without first collecting their deposit payment to secure their schedule, and draw payments are expected along the way on larger projects. Customer made a large last-minute change to the project that drastically affected their ultimate costs and scheduling. They were originally going to install a simple tub tile surround, but later decided to remove their tub completely to install a full walk-in shower the day we were ready to begin, which is obviously more complicated. This also caused obvious additional delays in planning and rescheduling to this more complicated project. When removing the tub, we identified unexpected sub-floor issues that had to be addressed before beginning the project, which also caused additional delays. The customer originally provided us a defective bathroom vanity faucet that our plumber installed, and there was no way of knowing its defective nature until it was ultimately installed. We told the customer to get a replacement faucet and that we would gladly replace it for them. We made numerous attempts to contact the customer via phone, text, and email to schedule this faucet replacement because the customer had a remaining balance of $5,000 owing that needed to be paid. The customer refused to call us back until an email was sent, making reference to a contractor’s lien against their property for their non-payment. The customers reference to finishing the job themselves, only involved replacing their own defective faucet, that they refused to call us back on to get its installation scheduled. Withholding $5,000 for a faucet install was not reasonable or acceptable in this situation. We met with customer when they came in to make this final payment, and we ultimately discounted their final bill by $1,000 in an effort to show good will, and then they posted this review. Customer did indicate that they were very pleased with the final finished project."

"Job Dates: 4/8/22, 4/21/22, 5/4/22 Total Funds Paid: $2,300 for initial job, $500 for replacement and repair We hired Granite Transformations to put in new countertops in our 2 bathrooms. As you can see from the photos, the hall/smaller counter was ok but needed additional caulking, but the issue was with our Master Bathroom counter. On the day of the initial install there was a major issue with the workmen reusing our faucets as they now needed extenders. This was a 2 hour extremely uncomfortable worker exchange ( to the point my husband and went outside as to not hear the arguing and slamming co-workers) and delay only to be told any faucet will need an extender. Calls were placed back and forth between myself and Cori and Oscar was calling the Supervisor Garrett as well who finally brought the extenders and the guys could finish the job. As Cori told me apparently this was such a problem they all had a morning meeting about it. Extremely unprofessional and unnecessary. In the Master Bath, we were shown samples nothing like what we received. We saw creams/tans/with a splash of blue. We received a totally light blue countertop. The workmanship was beyond sub par, did not align, was filled with some sort of gel and not at all acceptable. We asked for a flush backsplash but received a pieced together not aligned or fitted shelf as seen in photos. I contacted Cori the next morning and texted her photos showing the subpar work. After a few calls, she told me the Owner's response was 'you chose it' and charged us an additional $500 to replace and repair our countertop. This is ridiculous we were forced to pay this to have our bathroom counter as it should have been in the first place. This counter would have had to be repaired anyway and we should have been charged nothing. We have yet to hear from anyone as to how the repair/replacement went. Correspondence was very cordial until an issue was presented. We are seeking a refund of the additional $500 paid."

"They did a great job!"

"Damien was great. I would hire him again for anything I needed."

"Amazing company with highly skilled team of contractors. In and out of my house in 2 hours! Very efficient and helpful. Will contact again for any of my home repairs thank you!"