Kempton & Self Plumbing Service Inc

They are excellent. They do a very good job.

My husband realized the hot water was out (while taking a shower, unfortunately). I called our regular plumbers Clinton and Scott Dykehouse (the father, Scott, is retiring and his son is taking over), but they were too busy to come right away, so he referred me to Kempton & Self. He warned me that they were a little pricey, but that he totally trusted their work. I called and they had someone come out that day. He was a young man, but very courteous and professional. We have the dumbest set-up in our garage for the water heater and the washer/dryer, and he had to move appliances to get to the water heater; I apologized and he was very kind about it, even making a suggestion for how to rework the set-up. It turned out that the pilot light on the heater was out. He relit it, going through the steps slowly and carefully, showing me how I could do it myself if it happened again. He said it could have simply gone out due to a glitch in the gas somewhere down the line, or it might be a part. He gave me a rough estimate of what it would cost if I wanted to replace the part. Because the water heater is old, I asked about the price to replace the whole water heater, and he gave me that as well. He told me that if the light went off again within 24 hours, they would come back, no charge. He also said I could call and they would walk me through relighting it if I needed to. While it did cost $107 for him to just come out and relight the pilot light, I didn't think the cost was too out of line. Just showing up can cost $60-75 for some businesses. About a week later, they sent a thank-you card with a hand-written note and a magnet, which I thought was a very nice (and savvy) touch. That was months ago, and we haven't needed to relight the pilot light since (I'm now looking for some wood to knock on!).

The quality of their work and prices are excellent. They were responsive and punctual.

I remember thinking that I can't use these people again because they are too expensive. They were on time and professional.

They did a very good job. They were very prompt and accommodating. They worked around our schedule which was nice.

.They very great. They came on time and did the work very quickly. They had very reasonable rates. I would recommend them.

This was my second experience with Kempton and Self. Called at 7:30 AM regarding broken water pipe behind cold water shut off valve under kitchen sink after pipe had burst and began to flood our kitchen. Both hot and cold pipes were heavily corroded and we had poor water pressure for days before the pipe had burst. Turns out that a whole bunch of old galvanized pipe was rotted back behind the wall where the pipe nipples came out of the wall on the hot water side. Although I was given the option to just fix one side, it became readily apparent that the hot side was needed to be changed as well. Unfortunately, the pipe feeding into the nipple on the hot side was rotted behind the concrete block wall and had to be replaced up to a connectible non rotted point where a new nipple could be fed into it. Would have been OK with replacing nipples and angle stops myself, but would have been absolutely screwed trying to get into the wall and probably would have spent a few days putting this back together after I figured out what was wrong and how to fix the other stuff I would probably have broken along the way! Joe was the plumber who performed the service for us this time and also performed a repair earlier in June 2011 on another broken pipe in near the hot water heater. Joe was very courteous, friendly, and knowledgeable in thoroughly performing the necessary repairs. Will use Kempton & Self again for plumbing repairs and and recommend them to anyone. Hopefully the rest of the galvanized pipe in the house will not rot away too soon though. Ha ha!

There wasn't an itemized invoice..I probably could have asked for one and gotten it. Instead the invoice just gave the quoted price of $775. I maybe should have checked pricing better but when you don't really know what to ask for it is sometimes hard to get estimates to compare.

They were very efficient and gave a thorough proposal that included all of the details of what was planned. The service people were very well trained and very considerate of the premises. I will absolutely use them again.

I was charged for a full hour the first time ($98), even though it only took 15 minutes - which I understand is common practice for a house call and had no complaints but was surprised when I was charged another $20 when they came the second time - for the same repair job. Still their work is excellent. There was an issue with them arriving on time which I think was largely an issue with traffic and road repairs. The company recognized the issue and reduced my overall bill by $30 which I thought was fair.

I did not ask for the price of a service call prior to the appointment. I'll do that next time.

Kitchen sink backed up into the dishwasher. I called Kempton and Self and within 30 minutes a crew of two men came out, snaked the drains and cleared the blocked pipe. The dispatcher was quick to answer my call, dispatched the guys closest to our area and they were at my door before she could even call me back to tell me they were on the way. They tried from the roof first and unable to clear it that way, went under the kitchen sink. They put a cover down to protect my tile floor and cleaned up after they did what they had to do. They were great and I would certainly recommend them again!

They are family owned and have been in Gainesville for 35 years. They do a great job. They are very excellent. Most of their advertising is done by word of mouth. Regarding the price, we get what we pay for. They are a great company. We will definitely use them again.

The work was done efficiently and satisfactorily. The plumber spent extra time inspecting my water heater when I presented the company's coupon from Angie's list. He was very professional.

Took about 90 minutes. No fuss and left no muss.

I was very satisfied with the recommendation I received and the professionalism of the company. Would use for future plumbing problems

Met owner of company who came to our house to assess plumbing issue. Very professional and cordial people. They fixed the pipe leak the next day, were honest about the plumbing problem and gave us a flexible estimate, depending upon whether the pipe leak was under the slab or in the wall. Luckily, the leak was in the wall, and the problem was fixed with relative ease and with a fair price. Would definitely recommend them to anyone looking for professional plumbing service

They were friendly and responsive. The quality of work wasn?t good. The first installation wasn?t leveled. I called the manager and then the work was done after two or three times they came. I would probably not use them in the future.

We had a problem with the sink during Thanksgiving week, and then the problem recurred on Thanksgiving Day. They came on that day and didn't charge me anything. They fixed the problem. That's why I would recommend them.

The process from calling them about the problem to having it fixed was efficient and smooth. I called mid-morning and described the problem to the person who answered the phone. She informed me that they could come today and said she would call when they were on the way. Within one hour, I had a call from her saying they were on the way. Two young men came to look at the toilet and the cause of the leak was soon fixed. One of the gentlemen showed me the parts that were replaced while the other young man was writing up the bill. The toilet was given a final check to ensure that it was working properly and the new parts were pointed out to me. Because the toilet was the same age as the toilet in the master bathroom, I asked him to also check that toilet to see if the same parts would need replacement soon. He said they showed age but were still working properly so the decision was made to wait to replace them until they needed to be replaced. Both gentlemen were polite, showed diligence in doing the required work and worked efficiently.

I would recommend them. I have been using them for 20 years. I have been pleased with their work. I did not purchase the toilet from them. I bought it online and they installed it. They made perfectly sure they would not warrant the material since they did not provide it, just the labor. I have had no issues with anything. They are going to replace my heating ducts under my house soon. We are working out the specifics of when we will have that job done. I think their prices are expensive but I believe all plumbers are expensive.

It went well, they showed up on time and were courteous and professional. They identified a problem with our tub drain and advised us on a solution. They performed the service we requested. My only complaint is the price, it seemed very high - but I had no other complaints and I would probably use them again despite the high price because the rest of the experience went so well.

It was done and over with in a weekend. They were good but a little expensive.

They were good. They did the job well and I'm satisfied with the excellent quality of their work.

They had to replace the drains as they were 40 years old. They were here when they said they were going to be here. They gave us the quote and that was what it cost. We have been using them since we moved into this house which was 14 years ago. Their price was in par with everybody else. We have another drain project and we also have to replace all the water pipes in the house which is 40 years old. We are planning to use them for that project.