Very well. 2 trips. First to identify what was broken (cartridge) and second to install. On top of what they were doing and I couldn't be more please.
Description of Work: Kitchen faucet repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sallie M.
06/2019
5.0
plumbing
+ -1 more
The response time was very fast. We were very pleased.
Description of Work: leaky washing machine spigot
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
audrey C.
11/2017
2.0
plumbing
+ -1 more
he wanted about $375 to replace the innards on the toilet (!!) and said it was their preferred practice to replace the entire toilet so they could guarantee their work (!!!) and that was only something over $400. the leak was found by going through the wall (possibly necessary but he made such a dire prognostication (bad mold problem, altho he wasn't allowed to say 'mold' only to suggest it might be so, but that he thought that was the worst problem)) that i called the insurance company. they said it was under $1000 to repair and minimal mold, the leak was not longstanding. replace some wet carpet underlayment and spray 'mold control' to discourage further growth after the area dries out. quite a relief after having been made to feel as if i was looking at having walls torn out. i don't remember the exact quote on the plumbing but it was more than the toilets. charged $120+ for sleepless nights until the insurance guy could set my mind at ease. and he confirmed my feeling about the toilet tank, why replace the toilet, replace the interior works, twenty minutes work.
Description of Work: the innards to a toilet tank needed replacement and a leak from the bathroom faucet was detected shortly before plumbers arrival.
Rating Category
Rating out of 5
quality
2.0
value
2.0
responsiveness
5.0
punctuality
5.0
edward W.
10/2017
5.0
plumbing
+ -1 more
Great! Very professional and the price was exactly what I expected it to be.
Description of Work: I had an overflowing toilet that could not be cleared with a plunger or auger. Toilet was replaced and roots were removed from pipe.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard M.
07/2017
5.0
drain cleaning
+ -1 more
They're excellent. I assume they still are excellent too. They did a really good job. They are very professional and very quick. One of the drains were really clogged, and they fixed it real quick and efficiently. They were very responsive, and I had priced several contractors on the last job they did for me, and they were the best price. Very responsive. They showed up on time. They did the work, and was pretty cleaned about it, and they were very good. The workers were excellent. They were fine, cleaned, intelligent, and hard working.
Description of Work: They replaced plumbing parts. They rebuilt two toilets, and cleared a really nasty drainage stoppage that I had.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard M.
07/2017
5.0
plumbing, drain cleaning
+ 0 more
They were excellent. I assume that they still are. It was a great price. I would give them A's on everything because they did a really good job, very professional, very clean and very quick. One of the drains was a real problem but the fixed it real quickly and real efficiently. They were very responsive. I had priced several contractors on the last job and they were the best price. They showed up on time. They did the work. They were very clean. The worker were excellent, clean, intelligent and hard working.
Description of Work: They replaced plumbing parts. They rebuilt two toilets and cleared up a really nasty drain stoppage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Charlie G.
07/2017
5.0
plumbing
+ -1 more
The repipe took a total of three days (4 scheduled) and the end result exceeded our expectations. From start to finish, their team was punctual, courteous, communicated daily of their progress, and kept their work area(s) clean. I will hire them for any and all plumbing needs.
Description of Work: The pipes in our home were 48 years old and we needed a repipe.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Mark L.
06/2017
5.0
plumbing
+ -1 more
The experience was fantastic. I've used them for 25 years, I think it is. I keep going back to them because I like to deal with the same people, I know who they are and the work they've done, and they don't rip me off. It took an hour for them to complete the work, and the workers were fantastic. What they did exceptionally well with that job is they were so quick to get there. They were there before me.
Description of Work: I had a sprinkler main I think it was, break on the house, and they came out that very day within an hour and fixed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Christopher C.
03/2017
2.0
plumbing
+ -1 more
It took them 4 visits and 2 plumbers to fix a leaking toilet. They also over-charge. Watch out for the extra $10.50 "miscellaneous fee" for cleaning up, even when the job takes less than 5 minutes and there is no mess.
Description of Work: Leaking toilet
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Response from Kempton & Self Plumbing Service Inc
We went out to Mr. [Member Name Removed]'s house 3 times. The initial call was on 12/06/2016 when we replaced a customer supplied kitchen faucet and garbage disposal. Additionally we replaced the stopper in the hall bath and adjusted the fill valve in the master toilet. We returned on 01/11/2017 for a "toilet that was continuously running". During this call we determined we had to special order the part & at this time the customer did not voice any concerns. We informed the customer that this particular part was on back order and that it would be at least one month before the part was available. The customer agreed to wait. On 03/13/2017, we came back out to install the special order part- Kohler flush valve on the master toilet. We strive to provide excellent customer service and at no time did Mr. [Member Name Removed] express any concern to the office. In the future it is our hope that our customers would let us know of any questions or concerns so that we can better serve and solve their issues right away.
Jeff S.
12/2016
1.0
plumbing
+ -1 more
I believe their behavior was pretty unprofessional
Description of Work: Agreed to replace a pair of 3-port ball valves after I described my needs & provided photos. I then called them during the AM window they were expected to make sure they were still coming, & learned they decided they'd rather not do the work since it was related to solar hot water. Work has since been done by another plumber, with no difficulties.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Kempton & Self Plumbing Service Inc
Mr. [Member Name Removed], I personally emailed you back on 12/5/16 at 4:02 PM ( see the sent email below ) and told you that our tech suggested that a solar company complete the work that needed to be done for your solar needs. We are not licensed in solar so he thought that your needs would best be filled by a licensed professional in the solar field. Please check your email and your spam for the email that I sent you and have a wonderful Holiday Season. Shari Kempton Re: Attn: Shari: Pix - [Member Name Removed] 12/5/2016 4:02 PM To [Member Name Removed] Reply AllForwardDeleteActions Mr. [Member Name Removed], I just showed these to one of my tech's and he told me that we cannot get these solar valves. He suggested calling a solar company to do that work for you. I apologize that I did not know we did not work on solar valves. Shari
Virginia M.
06/2016
2.0
plumbing
+ -1 more
Awful. Two young guys came to the house (about 30-40 minutes after the office said they would be here) and spent about 1 1/4 hours. I was surprised it took so little time and wanted to see the work order and make sure they'd not left something out. When I asked to see the work order one of them became very upset. He stood over me (I am a 5' 2" 70 year old woman) yelling at me in a loud and belligerent tone, as though I were stupid, and waved a telephone in my face, on which there was a document, presumably the contract or the work order. He would not hold it still so I could read it. he just waved it and yelled at me. I felt physically threatened and feared he would hit me. I told them to leave and I would deal with the company office about the bill. About that time my thirty-something son walked in the kitchen door from work and was alarmed at what he saw. He told them to stay in the kitchen while he and I talked in my office and called their office and tried to figure out what this was about. Instead, the guy followed us into my office, continuing to talk loudly and abusively and refusing to leave. My son ordered them out of the house, using language I have heard him use only on the streets of Shanghai when a street thug said something awful to us in Chinese. When I said I would call the police, they left, but they sat outside my back door in their truck for some time. My son ordered them off the property and they got into it verbally. They drove down to the cul de sac and returned, staying parked on the street by the driveway. Eventually they left. In the meantime, I was in my office on the phone with a lady in K and S's office. She was very professional and we agreed we would get this worked out. At all times I assured them I would pay my bill when I knew the work had been done. The next morning I found a voice message on my cell from a young man named Cory, who I think is in the next generation of the company management. In a patronizing and sarcastic voice he threatened to take me to small claims court and mocked me for being a lawyer. [I am not a licensed attorney and do not practice law but I do have a law degree and am a professor of business law and ethics at the UF business school.] I did not return the call, but instead communicated by email with the company office. We agreed that Cory would come to my house and sort it all out. After a few days Cory did so. He would not come into the house or sit down or accept the coffee or water or refreshments I offered. I sat on the front porch and he stood on the front walk. I handed him his check first thing, to get that off the table. Then I asked whether he thought that was a fair price for a couple of hours work. He responded, "Well, you agreed to pay it." I thought, "Well, that sort of explains everything." He denied what the estimator had told me, as though I were making it all up. He also tried to convince me that he was just in the middle and this was between me and the plumbers. I assured him that this was between his company and a good customer who had been happy with the company in the past and now is not. I pointed out that he bears an incredible level of responsibility for sending employees into people's homes. That did not appear to bother him. He assured me that never in the history of the company had anyone complained about any of their plumbers. I then cited two friends who'd told me horror stories about their plumbers and definitely had complained. He blamed that on my friends. saying he was the person they'd complained about. I told him had a serious management problem. We parted with no harsh words or raised voices. He offered no apology then and no one has offered an apology since. And no acknowledgement that what happened happened. But my daughter in law witnessed the whole episode and my son part of it. And I documented it contemporaneously by email to the company so that they were aware of the situation. I am disgusted with the experience. The visceral fear I felt has not dissipated in four months. I do not know why these angry young men somehow thought it appropriate to physically threaten an older woman in her home or why this young manager would be seemingly oblivious that there was a problem. I am aware that this is a family owned business with an excellent reputation built over many years by an older generation and it is just a shame to realize I would never let these people in my home again. But that is what happened. Maybe this will be a wake up call to the company. Maybe it was save someone else an awful experience. And I've gotten it off my chest.
Description of Work: The bathtub did not drain properly. I called Kempton and Self, and a very friendly and professional man came out and assessed the situation. He said it was a pretty big job and would take a crew several hours to do it. He quoted a price of about $1460. That seemed high but I figured that if he was saying 7-9 man-hours and I multiplied that by $85/hr/plumber plus materials and overhead and a profit it made sense. It was high but I have used K and S in the past and been happy with their work and professionalism. I think it is worth paying for that. So I agreed to it.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$1,460
Response from Kempton & Self Plumbing Service Inc
[Member Name Removed], There are two sides to every story. I will let our 28 year reputation of satisfied customers speak for itself. Have a nice day. Shari Kempton
Michael J.
06/2016
2.0
water heater repair
+ -1 more
Had them put in a water heater in 2006. No concerns until today. We had a gas leak (not from water heater as far as the fire department and GRU could tell) . But, after examining the water heater, the FD had to red tag it. Apparently, it was installed without a vent hood. Very sloppy and scary.
Description of Work: Installed new water heater.
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
$765
Robert D.
12/2014
5.0
plumbing
+ -1 more
They had a competitive bid, arrived on time, and stayed within the budget. Personnel were professional and friendly.
Description of Work: Ran a new water line from meter to house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Tatiana C.
11/2014
2.0
drain cleaning, plumbing
+ 0 more
will be no service charge. You will only be charge for labor and camera fee.They cleaned the line. Their advise in writing is as follow,: "we recommend to camera the line to determind what is in the line causing the blockages. If done within one week there will be no service charge. You will only be charge for the labor and camera fee. Blockage will happen again unless the issue is taken care of. Service charge $ 20.00 late fee per month. This company charges in labor : $579.00 it was at night. We have been doing business with them for a least 10 years. Not anymore. Do not do business their prices are so out control. Stay away at less you want to pay a lot of money.
Description of Work: Cable sewer clean out.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
$635.5
Response from Kempton & Self Plumbing Service Inc
(Remove Member Name), I do not understand why you are so upset. We have been out to this rental property of yours eleven times, you know you have a huge sewer issue. We have repeatedly told you that you need to let us camera the line so that we can determine what is causing the blockages. The visit on 7/20/12 you told us that you were going to have GRU see if they would camera the line because you had a back up again. On this visit we did not even charge you. On the night of your last back up 9/10/14 the sewer blockage was so bad from you never having us camera the line and getting the recommended plumbing repairs made that the plumbing technician on call had to call out a second technician to bring more cable and help with the job. Might I remind you that the job was 3-1/2 hours long and at 1:00 in the morning. As for the cost of the job we are very comparable with the other plumbing companies in Gainesville. I would also like to remind you that you get what you pay for. Kempton & Self Plumbing Service, Inc. has been in business for over 26 years, I personally see that our customer's are catered to above and beyond the call of duty. It is very unfortunate that you have neglected your rental property and that you continue to have these back ups. I can only assure you that they will continue until you have the proper plumbing repairs made. Have a nice day. Shari Kempton
Jan R.
08/2014
5.0
plumbing
+ -1 more
The representative was very courteous and professional. The work was done right. The gentleman knew what he was doing and was very helpful.
Description of Work: Replaced a faucet and fixed a running toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$149
Response from Kempton & Self Plumbing Service Inc
Dear [Member name removed], I am curious as to why you posted that you would not hire us again if you were happy with our work and posted that you would share our company with your neighbors. Please let me know at your earliest convenience. Have a great day. Shari Kempton
Barbara T.
08/2014
2.0
plumbing
+ -1 more
He took a long time that was previously told by another Kempton and Self that was easy to install and would not take long to do he told me the cost would be approx $200. that person was not sent to my house. I did not call Kempton to express my concerns, but probably should have.
Description of Work: Change out three faucets, upon leaving advised that something was wrong with the upstairs comode.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$500
Response from Kempton & Self Plumbing Service Inc
Mrs. [removed member name], I wish you knew the name of the person in the office that told you this job would not take that long. Our staff knows how long each job should take providing that the plumbing technician does not run into any problems during the install. We also never give pricing on jobs that we have not seen. We give approximately 45 minutes to hour and a half per faucet install. That alone at minimum would be two hours and 15 minutes if the job went smoothly on install the faucets. Two pop assemblies were also installed. We usually allow approximately 45 each for pop up assemblies . You also had 5 shut-off valves installed which we allow approximately 30 minutes each for shut-off valve. You also had the P-trap under the kitchen sink replaced with we allow approximately 15 minutes for the install of a P-trap. You also had a tank to bowl kit replaced on your toilet which we allow 45 minutes to an hour to install. Repair work was completed on your toilet so I do not understand your comment about the toilet. Your labor charges were for three and a half hours of labor. If the office would have had to guess how long this job would have taken by my calculations the labor should have been 7 hours and 15 minutes. I feel that what you were charged a fair and reasonable price considering the materials that were used on the job came to $ 186.11. If you have any other concerns please feel free to contact the office and I will be more than happy to go over them with you myself. Shari Kempton
Debra D.
06/2014
4.0
plumbing
+ -1 more
Overall good. I just felt overcharged as they answered phone calls and took about 10 minutes to write up the bill, so, felt like I overpaid about $50 since it took two trips for the repair as they charge until they leave the driveway. The quality of work was excellent.
Description of Work: Detected and repaired leak.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$800
Lee W.
06/2014
5.0
plumbing
+ -1 more
They were prompt, courteous and completed the job in a short time. It was a little costly but the job was done to my satisfaction.
Description of Work: Changed out an overflow water sensor for a washer, put in manual shut offs.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$338
iris B.
05/2014
5.0
plumbing
+ -1 more
I was very pleased with them that I recommended them to a neighbour of mine. The estimate they gave me was less than half of what the other plumber company gave me. They did an excellent job. It doesn’t leak. They came on different occasions. The work was good. I have no problems with it. They were prompt and courteous. I will use them again.
Description of Work: I used Kempton & Self Plumbing Service Inc. They installed new showerhead and safety bar in my shower. They did that in both two showers. The other time they installed a spray nozzle in my sink. On other occasion, they fixed a leaky faucet in my tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
LAWRENCE B.
04/2014
5.0
plumbing
+ -1 more
It was really good plumbing company. I would use them again.
Description of Work: I used Kempton & Self Plumbing Service Inc when I did my bathroom. They broke up the concrete floor and put a P-trap for my new whirlpool tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,237
Alena T.
04/2014
5.0
plumbing
+ -1 more
Awoke to hot water heater not providing hot water. Chose this vendor from other Angie List submissions and am glad I did. Office was able to provide same day appointment and provided good communication. Repair was completed same day and a thermostat was replaced. Very nice people.
Description of Work: repair hot water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
JUDY L.
04/2014
5.0
home remodeling
+ -1 more
They were dependable and responsive.
Description of Work: We used Kempton & Self Plumbing Service Inc. for replacing our second floor tub drain from underneath in the living room area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
John D.
04/2014
5.0
drain pipe
+ -1 more
They were very good. They were very prompt.
Description of Work: We used the services of Kempton & Self Plumbing Service. They did something to reduce the water pressure coming into our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Mary H.
03/2014
5.0
plumbing
+ -1 more
They were quick, efficient. It only took 3 days and they stayed late to finish. They came back within the hour to fix something. I was very impressed with them
Description of Work: Replumbed the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah T.
03/2014
5.0
plumbing
+ -1 more
They were very good and I picked them out from Angie’s List. They have good ratings and I only use people with good ratings. My neighbour across the street recommended him. They really knew what they were doing and I suppose they have been doing it a long time so they would know what they were doing. They worked as a team and they did as quickly as possible. They also included small jobs like making sure that the sink was draining properly. They took care of little things. They have a high degree of professionalism. They were pretty expensive but they did a great job and it’s important to get your house properly plumbed. They are willing to come back to fix anything if there will be trouble because I believe that their work is warranted for a year.
Description of Work: Kempton and Self Plumbing Service did the re-plumbing of the whole house.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Dryer Vent Cleaning,
Water Coolers
FAQ
Kempton & Self Plumbing Service Inc is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Kempton & Self Plumbing Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa