STINSON CARPET ONE FLOOR & HOME

Excellent prompt and professional!

My tile looks fabulous and the owners seemed to care about the problems I was having in getting it installed. I would have given them a 5 star if not for the staff and the installers. The staff did not really tell me what to expect with getting the whole house tiled, they mentioned I would have to have a plumber come in and reinstall the toilets. They also said it would take 5 days to complete. I have a little over 1600 sq foot home. It took 8 days and my family ended up staying 7 days in a hotel. The salesman also said the installer would start in the back of the house and work their way to the front. That did not happen; they started from the front. It is a good thing I did remove all the small items in all the rooms or I would have been scrambling to get this done. The installers came around 10 am the first day and told me they were going to rip out the carpet and linoleum in the front rooms which is living room, dining room and kitchen. I asked the installers about a time estimate for the toilets to be reinstalled so I could call the plumber to take care of this but they could not give me this information, which is important because if it’s not an emergency plumbers put you on a schedule which sometimes is 3 to 4 days out. On the next day I spoke with the installer and he said they should have the living room and dining room complete that day and we would not be able to walk on it for 24 hours which was fine. I came home that afternoon to find their van gone the garage wide open all doors open and one of the installers asleep in my living room. I had to scream to wake him up and when I asked what was going on he said the other installer had to go fix something. Which was a lie, he went to get something to eat, he did not have to lie about this. So of course I didn’t trust them after that. They had only completed the hall into the house and through the back living room which no one mentioned they were doing that day. I called the Stinson Carpet One and they said they would have Mark the owner call me back but I never got a call. I called him the next day and he said he spoke with the installers and they got off on the wrong foot with me and were getting another person (3) to complete the house. I also asked him about the toilets explaining I did not have any idea when to hire a plumber and that I needed better information. He said his crew could reinstall the toilet which they did. I also said not to charge the balance of my payment until it is all done. He agreed to this. As mentioned the job took 8 days and we had to stay in a hotel and come home every day to relock the house when they left and come back in the morning and open the doors. It was a grueling experience so be prepared if you decide to do your whole house. Also remember when everything is done you will have a lot of cleaning to do, the floors, baseboards, window treatments have thick dust from the saws. Dust from the saws gets everywhere I should have hired a cleaner but was not prepared for the amount of work it took to get the house back into a livable condition. My doors, baseboards and walls had grout on them that needed to be washed off. Also my walls now have some nice gouges. The garage especially was coated with dust and this has to be cleaned immediately or you track it back into the house. Be prepared, I wasn’t and should have been.

Contractor was prompt with both providing a quote and with performing the services. Replaced carpeting in a home I own over 1000 mi from my residence. Contractor worked seamlessly with my realtor to schedule and gain access to the property. Please with the results.

First, I got a good deal on quality materials that happened to be on sale. Matt helped me all the way through the process, & is a very informed employee. The best part was that 2 other places told me that I could not get the flooring I desired installed upstairs because it wasn't level enough. Well, Stinson carpet used some material (don't know what it is) to make the floor level...in all 3 bedrooms, closets, hallway, & hallway closet. They did not charge me extra to do this. It's only been two years, but the floor is as it was the day it was installed. I love it! I plan on using them again in the future if I ever need to, & I recommend them to others.

I Initially contacted them via the Angies list website and they responded within a couple hours. We were able to set up an appointment with a sales rep to come to the house with carpet samples and measure the rooms that needed new carpet. The rep showed up right on time, was very professional, and had plenty of samples to show. On our initial phone call they were able to figure out my needs and didn't bring an overwhelming number of samples which made the decision process a bit easier. We were in a bit of a time crunch and they were able to order our carpet and have it installed even before the cut off date I needed. The installers were very fast and efficient and the new carpet looked (and smelled) great!

Installer showed up on time and got starte dright away. They moved furniture and was done by early afternoon. Looks great!!

Stinson Carpet came to my home to discuss what I needed. I chose the color,quality, pad, and type of carpet. They did the installation a few days later. Everything was to my satisfaction!!! Quality work!!

Everything went extremely well, including the carpet installation. Provider came to install the carpet immediately after my pool table had been disassembled and moved from my patio to another room by a different company. Both of the Provider's installers did what appears to be an excellent job. They were timely, courteous, and friendly. They worked very hard, removed the old carpet and properly prepared the patio floor for gluing down the new carpet. They cleaned up everything and the new carpet appears to fit perfectly. I am very pleased with my entire experience with the Provider and would definitely recommend it to others.

They were easy to work with, punctual, and did a great job. We are very happy with our carpet.

The carpet had to be ordered. When it came in they scheduled a day to install it. They were on time and cleaned up after themselves.

Fantastic. The installer, Rick, is a true professional. I am very happy with the finished product.

Came out to measure, ordered materials 2 - 3 weeks then scheduled demo and installation of all rooms 1 week. Professional installation 1 person laminate and 2 for carpet .

They were excellent. The came out, they had the samples that I needed and I had like a 3-day window to move in and they actually went through a lot of trouble to order the carpet, get it there overnight so they can have it here and they installed it the day before I moved in. They were very professional from the time I spoke to the owner to the time they came out here, they had samples with them and they were prepared, organized, very thorough with their questions, they took their measurements the same day and they did a marvelous job for me. They had a 2-day window to order the carpet and get it there within a day and then come the next day. They carpeted the entire house, it's not a one or two-room job and they actually did the carpeting in one day too and they cleaned up very quickly. We had a meeting, they come by the next day from the day I had called them, I explained my situation that I had a 3-day window before I had to move into my house and I needed the whole house carpeted, I need the whole carpet ripped off and replaced new carpets and they came over with samples and I looked, I chose the samples throughout our meeting, the gentleman was here, he called his office and ordered the carpet right away. I had half of the house done in one color and then I had 2 bedrooms done separate colors and so they had to get me 3 different colors of carpet. They did most of the house and then one carpet I wanted, one bedroom was blue carpet and the other one had burgundy. After they cleaned up, they rolled up the extra carpet and asked me where I wanted it and then they placed it in the garage for me. They were very nice and very good. Home Depot charge more than them. They had to go through a lot of trouble to get the carpet that I needed because it wasn't just a regular cheap carpet and like I said I needed 3 different colors and special padding that I wanted, they had to get that too. Everything from the meeting on through the sample that they had, on through the service that they provided, in getting the carpet in that I needed, and also installing was absolutely excellent. Two of them came and they completed the whole house in one day. I already had some furniture in the house so they had to move the furniture, they ripped off the whole carpet and laid down the new carpet in one day, it was special padding and special carpets. I had no problem whatsoever, the owner called me to let me know every step of the way when the carpet's in, they'll have it there, the guys would be there to install the next day and they were professional all the way to the installer. They were courteous, nothing was broken, they were careful with my furniture like it was their own. The owner also called during the time they were here to see if I was satisfied if everything was working out okay. They saved my life because I could not have moved in without this house being re-carpeted, it would have been a nightmare to move in. I would use them again and I would recommend them highly.

Raul and Jorge Luis were very efficient, considerate and the installation went very smoothly and quickly. All the finished floors were cleaned and the inside and outside of my house were thoroughly cleaned. I did use an Angie's list coupon and it was readily accepted by Matt, the Stinson Carpet One sales rep. Matt was very helpful in explaining costs and what could be done and offered a wide selection of products. He also recommended an oriental carpet cleaning firm who came out to clean my carpets. They did a fabulous job. All in all I give Sinson Carpet One an excellent rating. Everyone I dealt with was professional, personable and went above and beyond their job description. I would definitely hire them again. Thank you Stinson Carpet One

The salesperson was very helpful and let me take samples home to show my husband. Once I made a decision, the man came out to measure. The carpet was ordered and they called me with the installation date. The carpet installers showed up on the correct date at the correct time and had the carpet in and finished in a couple of hours.

The installers were on time and were very professional. They finished the job and cleaned up afterwards.

Over the past 10 years since I purchased my home, I have had various rooms carpeted by Stinson One. They came highly recommended by a friend and I have to say they have been great to deal with. They are courteous, prompt and do the installation when they say they will. Their personnel are very kind and I have always enjoyed dealing with them both in their store and in my home. I highly recommend them to anyone who wants a job done right the first time.

Overall I give Stinson an unqualified "A". As the details below will attest this install was not without its challenges, but our salesman Matt, the two Stinsons (John and Mark) and our installer Rick all worked to ensure that we were ultimately completely satisfied with the job they did. This was a very large amount of wood for us, and we needed it to be perfect. We're pretty certain that it is. We had Stinson come in even before we began the wood flooring installation, when we discovered a hugely uneven floor in our kitchen. Rick spent a day applying (very expensive) level, which allowed my cabinet installer to do his part. After the kitchen was complete, Rick came back to demo the Pergo and carpeting, and begin our work. With this house there was even more leveling to be done, but no more surprises along the way. Rick worked alone and was exacting. We had this floor installed in a previous home by a different company, and I spent a week removing excess glue off those boards. With this installation there was NO extra glue anywhere. He got so close to my new cabinets that we almost didn't need molding. The floor went in over a 2 week period, which was longer than anyone had anticipated, due partially to the extra floor leveling needed. The results were spectacular. Our only problem began when Rick started work on the stairs, and this was something traceable to the vendor Armstrong, and not directly to Stinson. The stair nose molding did not come close to matching our distressed maple flooring. It wasn't the same color, nor was there anything approaching the same distress marks. After a day of prep work on the stairs, Rick stopped work. This was in August. We didn't see him again until November. It took us 3 solid months, and Armstrong making and remaking the stair molding a total of 4 times to get wood which we all agreed deserved to be installed. We were occupied with the final kitchen renovation and other projects, so I may not have stayed as closely focused on Armstrong producing our molding as I might have been. Each iteration took longer than it should have, and produced shoddy material. The final results are good, if not spectacular, and matches closely enough that we were willing to move ahead. Again, Rick was an artisan. We have a stair with a 90 degree bend (comprised of 3 fan-shaped landing stairs) and Rick cut the wood so exactly that no quarter-round was needed. They are beautiful. His last task with us was to swap out one board in our kitchen area that had a bad stain spot (basically it had no stain at all.) It was a shame it had been installed, but it had, and right out in the open. Armstrong and Stinson agreed it had to go. Since we were no longer in reno-mode, and uncontrolled sawdust was going to make a huge mess in our finally-completed kitchen, Rick agreed to do all of his replacement work basically inside a plastic "pup tent" we fashioned over the bad board. He was amazing. The board has been replaced, and you'd never know it wasn't there all along. From 7/30 to 11/16 was a much longer time than any of us ever imagined this floor and stair installation might take, but the result has been just what we hoped for. The problems in the process can be traced back to the vendor, Armstrong, and Stinson stayed right with us throughout the entire process. We really feared after the 3rd failed molding that we'd hear "Well, we've done all we can do," but instead heard "This is ridiculous, we need to do more." Our home now looks just the way we wanted it to, and we are thankful we went with Stinson for the installation, with all the trouble we had. I had less expensive quotes from other companies and one-man shops, but I can't imagine where we'd be today if I'd decided to go with one of them instead. A top-notch job from start to finish, even if that finish kept moving! I would recommend Stinson whole-heartedly for any flooring installation.

Matt was the sales rep who assisted us throughout the entire process and was very instrumental in making this overall experience a great one. He answered all of our questions and concerns and worked very well with us every step of the way. The quality of the Shaw carpet we picked was as described and so far has done very well after installation. We didn't like the carpet measurer but we knew that he wasn't going to be the actual installer. (This was all discussed with Matt.) The carpet installers were suppose to call us before they arrived which they didn't, however; they did arrive on time. They arrived with the carpet padding and later went to pick up the carpet from the warehouse. The installation was an all day affair as they had 3 bedrooms, one master bedroom and living room to complete. The installers were very personable and worked the entire time they were there. They cleaned up fairly well after they were completed and they left the extra carpet pieces we wanted all rolled up. We did find after they left several chipped spots on the base boards where the carpet knee kicker had hit. We didn't complain about that as we fixed the spots and repainted them ourselves. (We know that not everything can be absolutely perfect when it comes to having someone work in your house.) Matt was able to work well with our schedule and made everything much easier for us. We are very thankful for all Matt did ! We would recommend this company to anyone.

It looks great and it appears they did an excellent installation.

There was a problem with the carpet and instead of giving me something that wasn't exactly what I asked for, they sent it back and made sure it was right. They found some small rugs to put in front of my sliding glass doors for my porch. They were good. They removed the carpet for free, which many places don't do. They made sure it was done right. The people who they sent out had a lot of experience.

I WAS VERY HAPPY WITH WHAT HAPPENED. SHORTLY AFTER WE HAD HAD THE FLOOR DONE, THERE WAS SOME WATER DAMAGE THAT FELL UNDER OUR HOMEOWNER'S INSURANCE. THEY CAME BACK AND REDID EVERYTHING. EACH TIME THEY CAME THEY DID A GREAT JOB.

OVERALL, I WAS REALLY HAPPY UNTIL I NOTICED THERE WAS ONE LITTLE FLAW. THEY STILL HAVEN'T COME TO FIX IT, AND IT'S BEEN SINCE OCTOBER. THEY'VE CONTACTED ME SEVERAL TIMES BUT STILL HAVEN'T MANAGED TO COME OUT.

I'VE DEALT WITH THEM FOR YEARS. THEY'VE ALWAYS TREATED ME FAIRLY, EVEN REPLACED A TOTAL CARPET ONCE WHEN IT WAS INFERIOR MATERIALS. THEY COME AND MOVE ALL THE FURNITURE AND PUT ALL THE FURNITURE BACK. I'M ALWAYS SATISFIED WITH THEM. THEY STAND BEHIND THEIR WORK.

THE COMPANY WAS FINE. THEY JUST NEED TO SEND PEOPLE THAT SPEAK ENGLISH. THE QUALITY OF WORK WAS GOOD, BUT THEY HAD TO COME BACK AND FIX IT. THEY WERE VERY RESPONSIVE ON THE SERVICE CALL. THEY HAD TO COME BACK AND STRETCH THE CARPET.