Heron Home and Outdoor

Could have done just as good a job by myself.

I had numerous problems with Heron and their staff. They did an inspection on my irrigation system and missed some major issues. I was getting large water bills from my water department . So my local water department did an inspection and immediately determined there were numerous problems with my sprinkler system, which were not detected by Heron. One of my sprinklers was broken and it was leaking a lot of water. I had Heron come back out to fix the problems my water department found. After they had fertilize my lawn and shrubs for the first time I stopped getting blooms on all of my birds of paradise. I haven't received any blooms on those plants since. They came out twice to treat my citrus trees for diseases however my citrus trees still have disease. When my front lawn started dying they sent out a sprinkler person to inspect the sprinkler system. The sprinkler person told me it had something to do with the fertilization. The service manager for sprinkler systems said they were going to send out the service manager for fertilization the nextra day. He never showed up. When I called to speak to him, he had no idea who I was, knew nothing about the problems I was experiencing, and was not coming out to my house. Instead he sent a tech to the house, I told him I did not want him fertilizing my yard anymore.

We are seeking a new service and will tell everyone we know not to engage with this service.

Heron came on 3/4/2016 and completed the work we agreed on. They said they would be back on Monday 3/7 to get the traps. Probably late in the day due to other appointments. As of Thursday no one had shown up so I called. The guy I spoke to said he was the one that rescheduled the trap pickup to Friday, 3/11 because either I wasn't home on Monday or I had not answered the phone. There were no calls on my cell phone on Monday and I was home all day but I still have them the benefit of the doubt. Today is Friday, 3/11 and no one showed up to pick up my traps. again. I called and the office is already closed for the day. The fact that there may be a critter(s) in those traps dying a slow painful death because no one has picked up the traps is really more than I want to think about. I work for an animal rescue and that is no way for animals to die... even if they are rats. I'm completely disappointed and will never use Heron Wildlife again. Now I'm just praying they are going to even pick up the traps.

They seem to be doing a pretty good job. I haven't had them that long. They come about every 2 months. It seems like they have improved the situation in my yard with the insects in my shrubbery and things like that.

On September 28, 2015 they came out and did the routine bi-monthly service. I called them back on November 9, 2015 and expressed my displeasure with all the weeds still in the yard. At that time the lady I spoke with told me she would have someone come out the next day at no charge and look/take care of the issues. Two days late, November 11, 2015 they came out and treated the lawn again. On November 16, 2015 I received a bill for $69.00 for the service on November 11, 2015. I called in spoke with them about the issue and that I was told there would be no charge for the service. I was then told that this was a routine service and there was a charge. I stated at that time that I was not going to pay it and to please cancel out service. At that time I was told they would have a manager call me about the issue. I am still waiting for that call. I received a call today from their collection agent so again called their office about the issue. I was told by a supervisor that the money was due since it was part of our routine maintenance. I told him I would pay the bill because I did not want any issues with my credit report. They have been our lawn care company for the last three years and have been called out on more than one occasion about weed issues and always seem to have reasons why they can't come out or can't take care of weeds. I

I called them due to finding an issues with my lawn and they did a complimentary treatment due to the delay of contact.

There were some issues that came up about the treatment and it wasn't immediate. I had to negotiate. They should be less difficult in settling an issue.

On 6/29 rep came out re dying grass. I was advised they'd speak with branch manager and get back out with a game plan. On 7/7 I called as I had not heard anything. I was advised someone would be out on 7/8. Well that didn't happen! I shouldn't have to keep following them up. Very POOR service. Heron has a good product but over the past year or so service has declined. Maybe it's time for a new company as it appears I'm not that important.

They come out every other month. It was good. They call me and let me know when they could do it. They let me know in advance when they're coming.

They were super friendly and came out for two visits. I haven't seen any more bugs since.

I won't really talk about the quality of the service but I will comment on their responsiveness. I have lawn service for a few years and since I don't have to be home I don't have an issue and they seem to do an adequate job. Now the irrigation service is a big problem. The first time I called about a problem I was told it would take 2 weeks to get someone over. When I escalated to a manager they made an appointment a few days latter but never showed up. Following up with the manager again I was expecting a call from a scheduler and never received a call. I have a maintenance agreement for Bi-Monthly checks and can't seem to get someone over. When I call they always tell me they can get someone over but since I work an unplanned service doesn't work. Now even the manager won't return my calls to explain what the scheduling problem is. When they come the work seems to be OK but I would not recommend and service commitment especially if an emergency comes up.

They are very friendly and professional. If there are any issues they will come and discuss it with you and do a re-service if its needed with no extra charge.

My lawn was treated on 4/14/15. I was told that a two week follow-up would be performed to make sure that the treatments were working as expected. No follow-up was performed. Also, a Sabal Palm tree was supposed to be treated for pests. It either wasn't treated or was treated with an ineffective product. I followed up with an email to my sales person who emailed me back that he would get with the technician and find out the status of the palm treatment and get back to me. I did not hear from him again. I emailed him a week later for the telephone number I could use to cancel the service. After no response from him, again, I called the office and was told my account had already been cancelled. So bottom line: broken promises, no follow through, no tree treatment and no attempt to contact me to see if they could make things right. $164 for one inadequate lawn and shrub treatment. So sad.

The dispatcher and exterminator were not very professional. We had an ant problem and the tech was just trying the same thing over and over (3 times) with out any results. I asked for a manager and they were not easy to reach. I ended up switching companies to get another approach to the problem.

Lawn side was extremely professional, however overpriced compared to other national companies. The weed control was an extra $40 a month when I am used to it being included it in their base rate. I did not see any major difference in one season so I cancelled my service.

They come out once a month and check for heads and fix anything that is broken. They are very good and we're happy with the service.

Builders recommended him. The yard looks great. He is punctual, courteous and very professional. I have no reason to change.

This is a company to be avoided. I received a phone call late in the day on Friday indicating a service person would be at my home on Saturday. A message was left late in the afternoon precluding a call back that day. No time was indicated meaning it could be any time. As the controls are inside I have to be home for service to be done. The next morning I called to see what time and was told I would be called back in a few minutes with the time of arrival. 45 minutes later I called to see what was going on. At that time I was told it would be 45 minutes later at 10:30 am. NO CALL BACK was received from vendor although it was promised. If this was the first time this had happened it would be different. This company is on a bimonthly schedule so it happens quite frequently. The reason I still use them is the quality of the work done by the technician. He has installed a new system all the way down to the pump and motor. At 10:45 the tech called and apologized for the confusion. He had already talked with the office. He was at another call and would not be there when they had promised. We scheduled another time for him to come. I indicated I was extremely displeased with the office and was writing a scathing review as this is not the first time this has happened. It occurs constantly. Although the tech is excellent this will be the last time this company is allowed to do any work. The office staff is horrendous. I had to call several times for the lawn service as this had slipped by the wayside. To say the office staff is going to be the demise of this company is an understatement.

The sprinkler system works for a few weeks and then I have to call them back out to fix issues This continues to be an problem. The stuff that they are spraying on my lawn is killing the grass and turning it brown. My neighbor is now saying that her grass that is next to mine is now turning brown as well. When they put my service into operation, they cut my Direct TV cable, they did pay me for this but this is not acceptable. My lawn looks horrible, there are brown patches all over. I have called them several time and no one has returned any of my calls. All I have received was a letter saying that my contract was over and I would need to sign up again for another year. This company doesn't take responsibility for any issues that they have caused.

We had the front and side yard replaced with new sod. They were hired to prepare the lawn for the sod installation with chemicals. We hired a different company for the sod installation. Heron was supposed to came back within a week to check the lawn and to treat it with more chemicals if needed. They didn't come back for 31 days and the sod died. I now have root rot and fungus. I had three different experts from three different companies come out and they informed me that the problem was because Heron didn't treat the new sod with chemicals properly.

I paid for a year's worth of platinum lawn and palm care with special attention to new sod. I realize a Florida summer can be brutal on a new lawn, not to mention Florida's susceptibility to weeds and pests. I tried to do my part by getting my sprinklers set accordingly, which I had adjusted on 3 different occasions and once by heron as well. During the course of nearly four months the lawn deteriorated continuously. I had a district manager, Terry, come out to take a look. He promised it would look better after a couple of mowings and would follow up himself within two weeks. That didn't happen. The technician treated it for weeds and added nutrients several times but blamed most of the dead areas on the fact the sod was "stressed". I again spoke to Terry and set an appointment for him to come back yet he was a no-show and didn't bother to call. I decided to get second opinions from three other companies. Each evaluation stated there were several areas over-run with different types of weeds. Two said there was evidence of prior chinch bug damage. Many areas need plugs and sod replacement. I wrote a letter to the general manager, Lynn Briggs and - what a surprise- no response whatsoever. Needless to say I canceled my service and was refunded the balance of the contract. I never expected miracles but the apathy and lack of response by management was hard to believe.

One person comes and it takes about half an hour. They leave the area nice. I like the fact that they do a good job.

Not sure of exact date but in the last months, had a very confusing quote, which had to be changed the day of service for irrigation. Very sleazy sales quote, from "Karen" kept changing, then double talk the day of service. (for irrigation) Charge was $1500.00 to do a tune up on all zones, after the existing sprinkler heads were not to be switched out to MPI because quote was triple what I thought it was to be.The sprinkler technician "James" was very courteous and worked very hard fixing a broken line underground, and fixing sprinkler heads. Unfortunately the main problem was not fixed, which was zone 1 stayed on the entire time the other zones were on. I paid an additional $700.00 to another irrigation company to fix that. The other big problem was, James left the main wire from the control panel unburied and unseen in Asian hedge and the lawn maintenance mowed right over it cutting the line we could not find. I called James to come back, and when he did show up he wanted another $150. to find the wire. He did find a piece of shredded wire I could show the lawn guys though. wow. Then came the bill I received in the mail for a second lawn spray I did not receive. The bill was for 500.00. After finally 2 or 3 calls talked with manager also named "James" He informed me there is a GPS on the trucks and they know exactly where they are on any given day. I told him we have 24 hour surveillance on our street with 8 houses and would get to bottom of it. Then low and behold "Chris" came forward the next day and admitted he sprayed the neighbors house instead of ours (they have an account too) So the manager acknowledged the false claim, but made no attempt to rectify. At least the bills stopped coming. I have two messages to see if there could some sort of credit for the ineffective, irrigation could be applied the a percentage of whole bill, unfortunately I was not given an answer to the lawn spray we still wanted.but "James" the manager there has never been able to answer our request, so we feel the is too much mistrust at this point anyway.

I've been using their services for about three years now. They're punctual, reliable, and consistently do a good job. They're also good about following up with any requests or issues that I may have.