Joseph Frederick & Sons

We wanted to create a new 1st floor (rather than old basement) location for laundry. Required everything....hot and cold water run to the location, 220 line installed for electric dryer and vent to outside, as well as sewer pipe connection for the washer. From both the initial visit and estimate to the final actual job, everything was fantastic. Dave was efficient, pleasant, and extremely professional. Because the job required plumbing, electrical, and a bit of contractor to put all the pieces together I wanted someone who would take responsibility for the entire job. Jos. Frederick & Sons was perfect. I will say, I see in some other reviews people compliment their work but feel the price is a bit high. I disagree. Professionalism pays for itself. No "I need to run to Home Depot because I don't have something on the truck that I need". No mess to clean up. Looking at the workmanship I can tell there will be no need for a return visit. Cutoff values where they should be, vent dryer installed properly so it won't fall apart in 2 years. They completed the job well ahead of my expectations.

What I didn't like was her eyes. The qualities they showed was excellent. Not a whole lot for plumbing and heating provider. We got a couple of estimates and we ended up using them. They were on the ballpark. They were all pretty close.

Good - fast job; too much money for the parts and service provided though. $150.00 (which would have included the $79.00 visit fee) would have been a better cost. The technician was only here about 20 minutes total. But he did his job professionally and it was appreciated.

Service tech punctual, friendly and professional. Took him under ten minutes to diagnose the problem, then he proceeded to replace the defective part. He stayed around long to be sure that everything was working properly, answered some questions I had about the unit. The unit is working well 5 days later, no problems, got us through some hot weather.

Very professional and courteous. Sale was low pressure and made sure our needs were met and that the most cost effective system was selected.

They're very expensive. Somebody was supposed to show up on Monday from 12 to 4 and no one showed up and they hadn't figured out why.

Complete install from start to finish was a very good event Every thing from the first phone call to the end result of cool air . System was fabricated to fit our need and functions with energy cost about the same when we had four window units. Yes I am very happy with Fredrick& Sons

Everything was OK, except price. $79 to come out and an additional $230 for the cleanout. That's way over the top on price, but I needed the line cleaned in preparation for company.

Excellent service from beginning to end. I have a very tight work schedule and they were great about setting everything up at my convenience. Office staff were courteous and an appointment for an estimate was set up quickly. The estimator arrived on time, did a thorough assessment, and took as much time as I needed to answer questions about different options. Since I was converting from oil to gas, I had a lot of questions about how to get the gas service brought in from the street (Delmarva took care of that part, and Jos. Frederick and Sons helped to coordinate), and how gas furnaces work, etc. After getting other estimates and having more questions, he was great about answering those promptly by email and by phone. The price they quoted was in the middle of the 4 estimates I got. I appreciated that they gave me quotes on more than one Carrier model but did not do a hard sell on either. After Delmarva installed the gas line outside, Jos. Frederick and Sons scheduled to come out and do the work over two days. Since it was already well into chilly weather, they were focused on ensuring that I would not be without heat for more than the one work day it would take to remove the old tank and furnace and install the new furnace. On the first day, they brought the gas line inside, installed the manifold and ran the flexible gas piping in the basement, and installed the vent pipes for the new furnace. On the next day (the only one that I was without heat), they emptied and removed the oil tank, removed the monster of an old furnace, patched the interior and exterior walls where the oil tank intake and furnace vents were, modified some duct work, and installed the new furnace, air purifier, and programmable thermostat. The lead technician explained the new furnace and thermostat, and answered all of my questions. Unfortunately, the county inspector came early on day 2, before the techs were finished with their work. That meant another day had to be scheduled for the inspector, but the project manager was great about setting that up around my work schedule as well. There were no issues identified when the inspector came. Overall, I found Joseph Frederick and Sons to be a great company to work with. They were mindful of keeping the area clean, were polite (no cussing, no loud radios to deal with), kept me well-informed, and did an excellent job technically with the installation. I am very happy that I chose them and will consider them for future HVAC and/or plumbing needs.

I would highly recommend Joseph Frederick & Sons!! A+++ experience. He arrived on the same day that I called, earlier than estimated. He was quick, efficient, & very professional! Also the price for the services provided was very reasonable. I am extremely happy that the garbage disposal was repaired with no additional cost. That goes above and beyond what I had expected!! Since they provide a number of services, I definitely plan on hiring them again in the near future for other projects! Thank You So Much!!!

The job was done professionally from start to finish. Our tenant was extremely pleased with the workmen, the end result and thought everything had gone very well. Details follow if you want additional insights. We are absentee landlords living 350 miles from a condo we rent in Newark, DE. A visitor to our elderly renter smelled gas and encouraged our tenant to call the gas company. Fortunately, our tenant called because the gas supply to her dryer had corroded and was leaking. This posed not only a potential fire hazard, but a possible explosion hazard as well since the dryer was in an enclosed room adjacent to the kitchen with a gas range. The gas company red-flagged the gas line. Apparently whoever converted the half-bath to a laundry used flexible copper pipe to run the gas in a tee off the stove. This was done in an enclosed wall so it was not readily accessible. Additionally, no shut-off valve was installed so the gas to this line could not be turned off separately from the main gas line to the unit. This meant no heat/cooking/hot water/dryer for our tenant during an iffy weather period. Our tenant thought it was a problem caused when a new gas dryer had been installed 18 months previously, so she contacted the installation company and asked them to correct the problem. They said it would be about 3 weeks before they could determine who the specific installer had been to send him back out to correct his mess. Tempers had flared by the time our tenant called us. Two days had been wasted, our tenant was quite unhappy and this was the first we'd heard of it. And, of course, it was a Friday. I called several plumbing companies on Angie's List, and Frederick & Sons were the only ones where a live person who knew anything about the business answered the phone. The woman, Alexis, (just like it said on Angie's List) not only knew what she was talking about she had someone out at the condo within two hours. Since, based on my tenant's description of the problem, I expected to need to install a shut off valve on the pipe coming out of the wall and replace a flexible copper pipe with an appropriate flexible gas line, I was not pleased that I was going to be charged $79 for the trip plus materials and labor for the repair...not that I really felt the charge was unreasonable, at this point I was unhappy with the dryer installation firm and wished they had shown up and taken care of things. As things turned out, I was EXTREMELY glad I called Frederick & Sons. My tenant misunderstood the gas company representative. The wall had to be broken into, 6 feet of illegally installed copper piping had to be replaced with galvanized pipe. A shut off valve was installed and then a flexible gas line was run to the dryer. This is why you should contact a licensed plumber any time you need gas work done. Additionally, a licensed plumber had to sign off on a form to the gas company so that the red tag to the unit could be removed and the gas turned back on. Frederick & Sons arranged with my tenant to return on Monday, make the repairs. Additionally, they spoke to the gas company and shortly after the work was completed, the red tag was removed from the unit. I was extremely glad to have everything taken care of quickly and to the satisfaction of my tenant. And, yes, I did call the dryer installation company and explained that while the immediate problem wasn't their fault, they should have brought to our attention the illegal piping to the dryer and refused to hook up the dryer until the problem had been corrected.

They first came and did a heating and cooling accessment . We then set a date for them to come out and do the work. They were prompt and very neat and quick with the replacement did a great job. They did such a good job I had them do another replacement job at a rental I have. I am very pleased with their work.

Very professional, knowledgeable. Very happy with Jos Frederick's service. Not the cheapest but worth it.

It went perfectly, quickly and with no problems.

It went very well. I was satisfied.

He snaked the drain and replaced an old fixture for us that was leaking. He was in and out of here within an hour. We have used them for several projects over the years. They are really good.

The thought of having to call a plumber in itself is distressing. The experience was probably one of the best ones I've ever had. (See story above)

Placed a call for service and was given a four hour window when someone would call back. I received the call back at the beginning of the window and a plumber was dispatched. The plumber arrived within a half hour. He repaired the leaking toilet with a simple adjustment and no charge other then the service call charge. He then replaced the leaking garbage disposal at the agreed upon price. Job was done quickly and professionally. All trash was removed and owner documents were left.

The sales representative was very helpful, actually convincing us to go with a less expensive unit than we had in mind because the extra cost would be wasted. The installation went very smoothly, including coordination with installation of the gas line from the street, which Frederick arranged. The basement was left in clean condition. The system has been in place now for several months and we are very pleased with its performance, both cooling and heating. It was very well matched to our needs. I would strongly recommend Frederick to anyone for their professionalism and quality workmanship.

The service calls were answered promptly and efficiently by knowledgeable and friendly phone operators. The plumber and electrician arrived punctually,completed the work as per schedule and estimates, and they cleaned up afterwards. The drier outlet and the fans both presented some installation issues. I was consulted as to the solutions I would prefer, and the results were entirely satisfactory. Perhaps not the cheapest, but I would certainly recommend this company, and use them again.

It was a very good experience. From beginning to end, I was very pleased with them. They were very efficient. They were all very nice. The guys cleaned up after themselves. We haven't used the heater yet, though. The air conditioner has been great. They were timely, friendly, and knowledgeable.

The AC on our 5 year old heat pump died suddenly on a Thursday. By the time I figured out it was the compressor and I wasn't going to fix it myself it was Friday night. I emailed Joseph Frederick & Sons that night along with a number of other HVAC contractors. I an email response that night. An nice looking estimator showed up when scheduled and did a reasonably job of looking over what was needed. All was fine until he gave me a rough quote on a sheet of lined paper along with a bit of a superior attitude. Every other contractor provided a formal quote. He made a point of saying that they weren't going to be competitive on price because they were Joseph Frederick & Sons and they certainly weren't. Needless to say I did not select them for the job. I have no problem paying a premium for top quality work and product, in fact, I chose the second most expensive bid, but the unprofessional quote and attitude quickly ended any chance they had of getting an $8,000 job.

Grinder pump burned out because I flushed a "flushable" product. I called at 7 PM on a Saturday, and Tim was at my door by 9:15 PM. He educated me on the problem, and how to avoid it in the future. He replaced the pump on Monday without any surprises on the bill. The times I was told he would arrive were not accurate, but I was kept informed about why, and when I could expect him.

Vendor came on time and gave me a quote which I found acceptable. The work was performed and completed on this same day. The work was done quickly and in a professional manner. I plan to use this vendor for all of my future plumbing work. All in all, a very good experience.

We were awoken in the middle of the night by the Carbon Monoxide detector going off in the laundry/heater room. Not something you want to hear at 2 am. Good thing we had it though, because when I went to investigate the fumes were really bad. Shut down the heater and opened the windows and doors. I called Josepth Frederick & Sons (JFS) first thing in the am and they said they could be out between 10 and 12. They even offer to call ahead so I could shoot over from the office. It took the tech about 15 minutes to discover the problem. Seems we had skipped having the oil boiler cleaned for at the start of the heating season ( I blame it on the wife!). It was completely clogged with soot. The other problem is that the cat hair ( we have one that lives in the laundry room) had clogged the burner air intakes, making it soot up excessively. The Tech gave me a price to clean and service the unit. It was about 2X what we're used to paying for that, but it was an emergency call and we needed the heat back. He said it would take three hours. The Tech did a great job. He had to go get a new oil nozzle as he didn't have the right one, but still finished up in just under 3 hours. He left the area extremely clean ( it was undoubtedly a really messy job). It even smelled good when he got done, not like burnt oil. All in all I was very pleased with the service. I'd definitely use JFS again, but would try to pre plan and negotiate the price down.