Benjamin Franklin Plumbing

Well. No problems.

.

unknown

unknown

unknown

unknown

I was very pleased that they were able to send someone out the same day when I called on a Saturday to do the work. The installer was very knowledgeable and very professional. The work took a couple of hours. He explained lots of payment options, which was great. Enrolling in the Silver Service plan saved me money on the installation and comes with lots of other benefits.

I called for an appointment and he arrived the next day. We determined that I needed a new hot water heater. He had the appropriate one on the truck and replaced it that same day. It was quick, professional and painless! Yes, I'd refer this company.

I chose Ben Franklin because I knew they would come when they said they would and the problem would be fixed professionally. This was a house that was obviously being cleaned up for resale, but the plumber was going to put on his bootie shoe covers anyway, even though it was obvious that the floor hadn't seen a vacuum or a mop for awhile. I appreciated the TLC given the cupboard full of surprises (to both of us) when we went in under the sink. I knew I wasn't probably going to get a huge choice of fixtures, but the quality from which I had to choose was a cut above the average box-store DIY replacement plumbing fixture. The work could have been scheduled within days, but the time was chosen to fit my schedule and availability.

Service was prompt and efficient. Very professional and friendly with same day service.

They did a great job. The price seemed reasonable at that time. They were on time and they were polite and courteous. They were clean and it is just what you want in your house. Everything was cleaned up and I got a card from them telling me I could call them because now I am a customer with them and I get some kind of priority over a new customer. I haven’t needed them again but that option is there. They did a wonderful job though it wasn’t a huge job, but they did a nice job. The quality was excellent. They got in touch with me immediately. They came in and they did what they were supposed to and there were no problems and no drama.

They wanted to sell me a new water heater that was just far too much and too big for my needs. I have a small home and its just you me here so there was no need for a 40 gallon tank water heater. I've had a 30 gallon water heater forever and it has always been fine. They wanted to sell me one for $1500 and I ended up getting one for $900 from another provider.

This was not an emergency. I found my hot water heater leaking on Friday. I shut the water intake off and searched Angie's List for a plumber in my area. Benjamin Franklin looked good since their reports were mostly A's and their address was listed as Glen Mills which is close to me. The girl on the phone was very friendly and explained there is an additional charge for an emergency call on the weekend. I said I could wait and an appointment was made for Monday morning. They called first thing in the morning to confirm the appointment and a plumber was sent right away. He arrived on time and that's when I found out he came from Wilmington, DE. That's not a big deal it's only 30 minutes away. He looked at the old unit and said definitely it needed to be replaced. He told me it was 20 years old based on codes on the unit. I was very surprised when I found out the job would cost $1430.00. I thought that was expensive, but he was already here. I went ahead and had the job done. The plumber had to go to a supply house for the new hot water heater. That took over an hour by the time he got back. The installation of the new unit went fine and so did the removal of the old unit. However, my HVAC technician came 2 days later to finish a job for me and he said I was over charged. I later found out from a plumber friend of mine that what I was charged was several hundred dollars more than the going rate. I don't use friends to do work. That way I don't lose a friend if I don't the job they do. My HVAC man also said that the new gas valve was installed on the wrong side of the union and I should have been given a completely new exhaust pipe, not just an elbow. He replaced the exhaust pipe for me. I don't think I would use Benjamin Franklin plumbing again strictly because of the price. Every aspect of the job was very good, but I'm sure I can get very good from another plumber at a cheaper price. I think I am being somewhat generous with an overall rating of B and a price rating of C. I could have refused to have work done and just paid the call charge, but I still would have had to get someone to do the job. I didn't find out that the price was excessive until later and that's my fault. I could have made phone calls regarding the price.

Plumber arrived promptly at the statr of the visit 'window' - provided a complete cleaning of my home's main sewer line - and after completing the work provided a thorough explanation of what he found, what he did, and recommendations for steps I can take to avoid issues in the future.

Their work was excellent. They repaired two valves and then they had to come out again when we found out that the main was just dripping a little bit, but they didn’t charge us for the repeat visit. They may have just added it on to the bill. I don’t have a lot of different experience with plumbers. We never want to pay as much as they want us to, so I think there always could be a lower price. Also, I think when they came back the second time, even though they didn’t charge a repeat walk-in fee, they should have reduced the price just a bit more because they had to come back in a shorter amount of time. I feel the price could have been a little more reasonable. I would use them again in the future.

On time, courteous, explained pricing and services.

Fast quick excellant service. Discovered they are associated with Calvert which we have had a service contract with . So when I contacted them they came out the very next day. Technican was prompt and professional .

After a day of trying to unclog the drain myself I found this company on Angie's List. Called and Receptionist said she could get someone out in two days, unless it was an emergency. I stated it wasn't and we agreed on the time. We agreed that she would call me before plumber came over so I could leave work. She called as promised and when I got to the house, plumber was there early. Told him the problem and he brought in the tools. As he came in, he put some covers over his shoes, so he didn't make a mess. He laid out a blanket in the bathroom to keep clean. Looked at the sink and gave me the exact quote before he went further. We agreed. He fIxed the drain and explained that the pipe had backed into the other side where since there were 2 sinks back to back. He had also cleared a clog too. When he was done, he packed up cleanly, cleaned up his mess. Asked how I was going to pay and I printed out the Angie's List Coupon, which covered him coming out and giving a quote. His estimate was based upon a company discount and he gave me both discounts, although he wasn't supposed to. He took my credit card info and called it in. I was impressed with the professionalism and timeliness. Although I didn't pay as much with the Angie's List Coupon, it really only covered his Service call to come out and give an estimate. My only negative, the price would've been about $150 without the coupons, which would've been steep for an unclogged drain.

Contacted company via e-mail for an estimate on some minor work (capping a gas line). Did not receive a call or e-mail.

This company met every claim on their guarantee list: they were on time, clean, friendly & Courteous, etc. The technician attempted several times to snake my backdoor drain that is clogged with compacted soil and rocks. This drain backs up during rain and causes the basement door area to flood. He was only able to open it up about 2' in either direction then apologized for not fully being able to complete the job due the nature of the drain. I didn't realize that I would get charged for the full amount to cover his time even if the job could not be completed. At least they were running a special that they could clear any drain for $99, plus the $39 service fee to show up. It's not his fault my drain was constructed in this manner. I just wish I would get a break on the price and only have to pay the fee for him to show up and make an attempt and not have to pay for the uncomplete snaking. I like the on-time guarantee but it makes me wonder if he stopped trying because he may have been late to his next appointment. Update: I decided to try to unclog it myself instead of paying another company. I used my garden hose at full pressure to cut away the soil and rocks little by little and my shop vac to suck up the water when it started overflowing. I did this rotation for about 3-4 hours and i completely broke through and cleared my drain. Now it can take a full rain shower with no issue. I didn't even realize that my sump pump had never been on before until I heard it run for the first time after I cleared the drain. For anyone using this company, make sure you are clear on what their guarantee involves and what you will pay if they cannot meet their guarantee.

After 3 hours and 15 minutes into the 4 hour window they gave me, I called to see when they would be coming. They said 30 more minutes. The 4 hour window is not very convenient. When I called them, they brought up the $39 estimate, and when I said I only wanted a free estimate, she changed the answer and said they would do it for free since it included a water heater. They wouldn’t narrow the window down unless it was a paid estimate. I was put off by this unclear situation, I guess I should have asked for more details first but it was confusing.

We call them for everything that happens, that's how pleasant the experience is. The workers are very professional, personable and answered all the questions I had and then some. At one point we were talking about a future project and they have us suggestions and information of what order we should do them in and when we would call them. They were pretty upfront about telling us what things we didn't need them for. They were pretty forth coming about when you really need a professional and when you could get away with doing it yourself, which is nice? Everything still works.

We actually had tried to get another plumber, Joseph Dougherty Brothers, and had an appointment. He did not show. When I called back to see if he was going to come out, he said that he was too busy. We had used Calvert for our air conditioner, and Benjamin Franklin Plumbing is part of their family. I called and immediately had an appointment. I also received verification by e-mail and then a thank you by e-mail. They were extremely professional and I will definitely use them again if the need arises.

they did a great job. Cleaned up after theirselves.

They were in the same area and I have an older house. In fact I was going to send them a letter to thank them because they came out on a Sunday. I thought they would have to go through my wall but they didn’t. He found the problem and he repaired it. They give you a price and so you don’t have to worry about whether they are here now or two hours later. They will stay until they get the job done. I was real pleased with them for coming out and they also gave me a nice discount. I didn’t have to use the coupon because they gave me a discount. I got them through a referral. When I first moved in the area, someone gave me his referral and I’ve been using him ever since. They first quoted me a higher price and I asked if they could split it up because I couldn’t pay the whole amount at one time. He called his supervisor and his supervisor gave me a discount. I was happy that they were able to complete the job in one day because I didn’t know how in depth the project would go. If it leaks I wouldn’t know what to do because it is an old bathroom in an old house. I was happy that he found the problem and also gave me a discount. They came early on a Sunday and they were there within the time that they said they were going to be there. So they are definitely my plumbers. They definitely do what they say they are going to do. They came in and put the covers on their shoes. He was very cordial. I liked their kind of service. I really appreciated it. When you have a plumbing problem, you don’t know what to expect. I would use their services again in the future.