Get matched with top heating and air conditioning pros in Rehoboth Beach, DE

"came out on time, completed job in the time frames stipulated, answered all of my questions and provided excellent customer service deomostrating the products before they left"

"Our heat pump was making some strange sounds and we called and had an appointment right away! Isaiah was prompt, courteous and professional! He gave us a couple of options to help us with our heat pump issue. We opted to replace the heat pump and furnace and have peace of mind for the next 10 years. During install, Isaiah, Joseph and Michael all did a great job, they all were very professional and would definitely recommend them!!"

"Job done professionally and I recommend to my people."

"Very professional and very knowledgeable. Explained everything from the type of problems and the options to fix it. He sent pictures and videos to explain everything. He even found dangerous issues that two other contractors missed. I trust him and will use him for all my HVAC needs in the future."

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"The technician came on a routine visit to find out that the unit was operating faulty (we had noticed strange noises and limited AC). George the owner came and educated us about alternatives for a replacement unit. We decided on an American Standard gold series. Installation was planned for the following week; technicians came on time with prior phone call, did clean work (maybe 5 hours) and left the workplace clean. Unit works perfectly! 10 yrs guarantee on parts."

"They came on time, did a fantastic job installation of my dual minisplit heating/ac unit and cleaned up everything. I as very pleased and highly recommend this company."

"Great service. Very thorough. Called them again to do an HVAC service. Very satisfied with FH Furr. I highly recommend this company."

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."