'58 Foundations & Waterproofing

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Overall, they were prompt. Worked very quickly. I was impressed with the clean up. They put up a plastic barrier on the top of my basement stairs to keep smoke out of the rest of the house. Just a few problems but they did come back to fix the issues they said they would. Though, electrical wires were exposed as well as the ceiling of the basement around the perimeter. Customer service was well responsive even after email about concerns. I wish the sales person would have been a bit more informative as far as what certain things they would and would not do upon finishing the job.

The project went well, we did run into a couple of issues, but they communicated the problems and told us how to they were addressing the issue. One issue that came up was the old sewer pipe around the wall started to leak. They recommended that we replace the entire pipe instead of one piece. The supervisor contacted a Plumber who was $1000, less than my plumber for the work. We now have new sewer pipes and a dry basement. The workers were very nice young men. They were on time and cleaned up everyday. They really did a great job on the project. Plus they were super polite and nice to my children when they wanted to see what was going on each day. I would recommend using B-Dry if you have any basement water issues.

We have had zero problems with water since they installed the system and the air quality is also much better. The healthy home air system has really helped with odors (they're gone) and it also helps with radon removal. We feel confident now that we can renovate or fix up our basement whereas before it was a place we avoided.They were not the cheapest bid but I was impressed with their company's history, the ongoing guarantee that transfers to a new owner, and the fact that they were the only company to 100% guarantee the sump pump as well. I highly recommend them. They also did the work right on schedule and cleaned up nicely.

will not use this company unless they really come down in price.

Rep arrived on-time. After reviewing and looking over the issue, he advised of less costly do-it-yourself type options to attempt prior to enlisting their services. Rep seemed knowledgeable about the subject matter.

They installed a french drain and a sump along the half of our foundation that needed it. The other half didn't need it. They appear to do good work. The work was held since the time of the estimate that they had put in. They were on the job when they said. I don't recall any problems with them. This is the necessary work to begin with, but they were good about it. They had to pick some stuffs out of the basement. I would have them come back if I had more problems with the basement. I would recommend them.

We have a radon remediation system in our basement so it took us a long time to decide to go with B-Dry. Of particular concern was their suggestion for an open trench drain around our Bilco door to catch some moisture that was coming in under the door. We were advised by our Radon Remediation installer that an open drain would not work with the remediation system so we decided to just install the perimeter drain up to the Bilco doors. I was concerned about how the system would work with the radon remediation system, so I asked the salesman and he said that they worked around these systems all the time and they could seal up the system so that it would not interfere with the radon fan. The crew showed up and did their work. When they left my wife and I noticed a severe vibration in our bedroom, which is directly over the radon fan. When I went to investigate, it was coming from the fan. We called the installer and when they came out and inspected the fan, it was filled with concrete dust and particles from when B-Dry did their work. They did not switch off the fan when the jackhammed out underneath of it, so it sucked up all of the dirt and debris. It cost me $325 to replace the fan which was less than a month old because we had just had the remediation system installed. I called the salesman, Charlie Y, and he said that I would have to call the office. I did and left a message. No one returned my call. I followed up with a fax of the bill from the radon company for replacement of the fan. I then received a call from Rich L. He was immediately combative, and flat out said that he was not going to reimburse me for the fan. He tried to put it back on me saying that if I was so concerned about the Radon system, I should have shut off the fan before his workman arrived. The fact that his salesman told me his workmen were familiar with working around these systems meant nothing to him. Additionally, the radon fan is a good 18-20 inches from the wall, so I had no idea they were going to excavate out that far. When I indicated that I would be discussing this further with my attorney he, without missing a beat, directed me to the contract where it accepts to reimburse them for any costs associated with an unsuccessful lawsuit. The fact that they have that clause and are so quick to reference it makes me believe that they are no stranger to unhappy customers or lawsuits. Of course $325 was not worth pursuing, which he well knew. This company is franchised, so don't even try to go to corporate - they are unscrupulous and do not care about their customers. DO NOT WORK WITH THEM.

My house came w/a B-Dry warranty for basement to be free from water leakage for the full life of the structure. Have lot of leakage. Placed a service call. Received 8-word quote for repair work. Called to discuss the quote, ask questions, and educate myself on the work quoted. When I asked why it wasn't covered by the B-Dry warranty, was advised to get an attorney and have the B-Dry records for my house subpoenaed. I wanted answers to questions about the work they proposed for my basement. They were vague and rude. I don't mind paying for work; just want to know why it's not covered by warranty. They shouted, I don't have time to play games with you. I talked to corporate, filed a BBB complaint, and filed a complaint with Bucks County Consumer Protection. They presented false information in response to complaints I filed. Am filing this report to share my experience and hope no one else goes through what I did with B-Dry.

AWFUL. THEY TOTALLY DESTROYED MY BASEMENT AND ITS CONTENTS WITH DUST. BASEMENT FLOODED NEXT RAIN AFTER SYSTEM INSTALLED. THEY CAME OUT TO INSPECT BUT NEVER OFFERED SOLUTION. DIFFICULT TO DEAL WITH AND THEY LIED DIRECTLY TO ME.