'58 Foundations & Waterproofing

It was excellent. Did good job. Quick, thorough. Met everything to my satisfaction.

Everything went well as planned and I now feel confident our newly finished recreation area in our basement is protected from all outside water water sources and will stay dry.

I am extremely satisfied with the Job that both Bob and his team performed at B-Dry. The Crew was on time and extremely professional and completed the repairs in the quoted time frame. The installation of the french drain has been a success, and I haven't had standing water since the repairs were completed. The crew also removed all of the water damaged areas of the finished basement and disposed of the materials. I can't highly enough recommend the crew at B-Dry!

They started when they said they would and finished up in 3 days. We had a very dry summer so I was not sure how well the French drain and sump worked until this fall when it rained heavily. I would have had water in the basement in the past. Also, we like the fact that the work is guaranteed for the life of the structure regardless of the owner.

Bob Stewart the estimator was very knowledgeable and educational. He didn't bash other companies or their products. He only educated me on B-Drys products and why it works the best for their company. He wasn't pushy at all or try to use sales gimics. Stuck with the facts. Even admitted they aren't the cheapest. Crew arrived on time and got the job done in (2) days. Probably about 18 hours total. They stayed until the very end and made sure everything was done properly. Even returned the next day to run a water line from the hot water heater discharge valve into the sump pit. The very next day, it rained all day and there was no signs of water in my basement. So far so good, no complaints here. Hopefully it holds up. I'll wait a year before finishing the basement, maybe sooner if we get some torrential rains and everything stays dry. Thanks B-Dry.

It was not a good experience. You should have notes that were previously submitted to you on my 1 1/2 year ordeal with B-Dry.

They did a good job with the install there was just uncertainty in the actual work they were going to do in their work orders so there were some issues with them. The prices are fair.

It was a splendid job. When there was an unforeseen problem, the foreman brought in the appropriate outside help to fix it in a timely manner.

Water was determined to enter our basement until B-Dry was finished! I would recommend them highly!

The waterproofing guy was 2hrs late due to a flat tire, but once he arrived it went well. He got right to work and continued until he finished, no break.

The company was very professional and they were very good about explaining the process to us. We found their prices to be fair. The work has held up well.

Their service was excellent. They showed up on time for the appointment. They were able to do the repairs very quickly. The cleanup was great. They offered to fix the exterior side of the crack, which they did. I felt they went above and beyond what we expected and I was very pleased with the outcome.

I thought their service was very good. The two men that did the work were informed about the job they were doing and explained the process to me. The finished product was wonderful. I have had no further leaks and I am very satisfied with their work.

Their service was excellent. The professionalism of the gentleman that gave the quote was great. The gentleman that did the repair was very knowledgeable and explained what he was doing while he was doing it. They had a great warranty. They offered a lifetime warranty that will stay with my house if I should sell it. I had competing quotes that were in the same ballpark but they excelled in the warranty and the amount of work they offered.

It was a lot of work getting my basement ready for them because they wanted everything away from the walls so that they could get in and do their work. They left it very clean and I assume it was a success because I haven't seen any water come in the basement since. The only problem that I would have with them is that I never got an owners manual or a booklet with maintenance instructions for the battery backup for the sump pump. At first I thought the price was really high until I saw what they did. When I checked it out on Angie's List I saw that everybody put in a price of $7,000, which I thought was kind of strange. I mentioned that to the foreman who showed me on his pricing sheet that it's kind of built into it and that for a basement my size $7,000 was the amount. If I were to ever move and have a basement dryness problem I would call them.

The men who actually did the waterproofing were some of the hardest working people I have ever met. The job was not an easy one, as they had to break up the concrete on the perimeter of the basement to install their special system. They then manually carried the broken concrete out of the basement in buckets. They could have been a little more punctual, as they always arrived later than they said they would; however, they worked extremely hard. My biggest disappointment was in the estimator. The job ended up costing considerably thousands more than originally estimated because he didn't take into consideration the cost of a major piece of equipment.

11/2004: I don't remember how I found B-Dry, neither they nor I were on Angie's List at the time. Their sales rep came out, I discussed the water issue and he recommended the work that was done 11/17/04 (see above section). As instructed I moved everything 6' or more from the area where the work was to be done. I also hung up plastic drop cloths as barriers to the concrete dust I expected to be produced. Well, there was so much more concrete dust than I could have imagined, some of it even got upstairs. The work crew did not seem concerned about making any attempt to reduce the dust. I realize that some dust will be produced when concrete is dug up , but still. The work was completed, the crew left. I found trash and work debris outside of my basement on my property, not cleaned up by B-Dry. I called B-Dry immediately and asked them to come clean it up and to correct the exterior PVC sump-pump drain which they said they would do as part of the job. They did send someone back who cleaned up the trash and addressed the PVC tubing. The issue is that I should not have had to call for this in the first place. This first job cost $5300.00. 6/2006: My basement remained dry for almost 2 years, then water would come in again during a heavy rain (there were heavy rains during this almost 2-year period without water coming in). I called B-Dry to see what they would do for me. That same sales rep came back and said I needed a second sump-pump and the continuation of the "B-Dry System" (see above section 6/30/06). I asked him why he did not tell me that the first time he came out. He said he was trying to save me money and thought I would probably be OK with his original proposal. I agreed to further work at the cost of $2610.00. So again with the inordinate amount of concrete dust and mess. Job completed. I go out to inspect the PVC piping from the new sump-pump. I find the pipe just comes out of the wall without any type of silicone sealant or caulking around it. I call B-Dry, they send somebody back to seal the opening. Again, I SHOULD NOT HAVE TO make these kind of calls to a company that did work for me. Now, I should be all set, no more water problems right? Wrong. Again a few years go by where no water comes in the basement. Then during a heavy rain water comes under the door and flows around the catch drain into the rest of my basement. I call B-Dry, they say, something like "Well, it was a heavy rain" That's why I spent over $7900.00, to be prepared for heavy rains, or anything that cause water to come into my basement. I said I wanted someone to come out and check the system. The B-Dry person told me it would be a $100.00 charge if no problem with the "B-Dry System" was found. I said OK, figuring there had to be a problem. Guess what, some how it was not B-Dry's fault. The "technician" who came out said it was probably a combination of the heavy rain and mud in the outside drain. I paid the $100.00. This happened again, I called, got the same story about the $100.00 charge and insisted someone come out. The "technician" checked everything, said the B-Dry System was working fine. When I expressed my frustration and dissatisfaction with B-Dry, he told me he would write up the service visit as no-charge. Great. Then I get a bill in the mail for the $100.00 service visit. I call B-Dry and ask to speak to a manager, I'm told that's who I was speaking with. I related the events that transpired to no avail. I told him the "technician" told me he would write the visit up as a "No Charge". The manager told me that the "technician" was not authorized to make that offer. I asked him what B-Dry would do if I refused to pay. He said they would take legal action. I "negotiated" the bill down to $60.00. After water got into my basement yet again, with the same response, or lack of, from B-Dry I realized it would never be B-Dry's fault. I did not request someone to come out. I do not believe they stand by their "warranty". B-Dry will always find an excuse why it's not their responsibility when water gets in the basement that they "Water-proofed". I will NEVER hire them again. If I am asked by anyone who is looking for a company to water-proof their basement I will tell them to use anybody except B-Dry.

They were the most expensive of the companies I looked up but liked their approach to the issue. They did the job in one day. It seems to be working since I have not had any more water in the basement. I had a problem getting a copy of the owner’s manual for the sump pump but ended up getting that after two calls. They also cleaned up after themselves.

So far, it has turned out wonderful. They did a nice job and we were happy with the overall work. They had to drill out some holes in my tile, which was a given so I can't complain. They room has been dry ever since and they cleaned up pretty good.

It turned out great. We haven't had a leak in a year. I also called people that we on the list from years ago and they too haven’t gotten any water since. Although they could of used more help, the men were very qualified. They didn’t request money up front, which was very unusual and easy for us to pay throughout the year. They were dependable and reliable and I would highly recommend them.

We had to have them back several times, everytime we had to have them back they were prompt in their response, and made every attempt to make sure we were satistisfied.

They charge by square footage depending on the size of your basement. They fully disclose how they do their pricing. They're really good. We looked at several different companies, my husband found them on a website, since 1966, they have not had any particular problems with installs they have done, they have the blue canyon system, they did a mold and mediation test, they wrapped the walls, and offer a lifetime guarantee. They have video's on their website. They were friendly, courteous, and did a good job.

Terribly. They did not seal off parts of my finished and unfinished basement. The job was more difficult than expected but they created so much dust that everything in my basement had to be removed. Owner (Delaware Valley) was hostile and antagonistic and threatening.

They came out and looked at it. They quoted a price of $11,000 if I would get the work done within 3 days, and if not it was $13,000. I just really didn’t like that whole package, and that is why I didn’t go with them. They were a little pushy. Their product was very good, but they were a little pricier than the others. I wouldn’t use them again in the future.

The experience of getting the quote was okay. They called me as I had to get all this stuff done, and I asked them to come in and the guy who came in said that I had no problem and I didn't have to do anything. They were good. They were professional and nice based on the interaction I had with them, which includes the fact that they told me that I needed to have all that stuff done and the other guy told me it was not necessary. I would not use them to get a quote in future.