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Stanley Steemer

Carpet Cleaning, Air Duct Cleaning, Upholstery Cleaning,

About us

The New Castle, Delaware Franchise is proud to be a woman-owned company. Janice Underwood and Jane Moore have owned and operated the Stanley Steemer franchise in Delaware for 30 years. The franchise currently has a fleet of 17 trucks and 35 employees, and they offer air duct cleaning in addition to the standard Stanley Steemer services. The New Castle franchise currently supports many animal organizations in New Castle County. They are sponsoring the 2012 Halloween Spay Away Costume Ball on October 14, which will raise money to spay and neuter dogs and cats. Additional phone number - (302) 322-5520, (800) 783-3637. Additional DBA - Sum Inc.

Services we offer

Carpet Cleaning, Tile & Grout Cleaning, Air Duct Cleaning, Furniture Cleaning, Hardwood Floor Cleaning, Area Rug Cleaning, & Commercial Services.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.785 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
11%
3
4%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 26-50 of 85 reviews

Brad S.
10/2013
5.0
air duct cleaning
  + -1 more
Everything went well throughout the service. They hooked up a vacuum system to our hvac and cleaned each vent and return in the house. For an additional price we also had our dryer vent cleaned. The entire process took about 2 hours for 25 vents/returns. The two employees were very courteous and explained each step ahead of time. It is still too early to tell but hopefully this will get rid of the excess dust that usually collects in our house.
Description of Work: They cleaned out our air ducts, vents, returns, hvac unit, and dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
07/2013
5.0
carpet cleaners
  + -1 more
They were prompt, did a good job. They moved all the furniture’s and overall they did a good job. Their price was right on the ballpark.
Description of Work: Stanley Steemer cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol H.
07/2013
5.0
carpet cleaners
  + -1 more
Stanley Steemer were very professional, they do an excellent job, and I'm satisfied with them.
Description of Work: Stanley Steemer cleaned the carpet in 5 rooms including living room, dining room, bedroom, and up the steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Darin B.
06/2013
5.0
carpet cleaners
  + -1 more
New house to me and I wanted the carpet cleaned before I moved in. A very professional 2 person team showed up promptly at agreed upon time. They got in and out quickly. They paid attention to high traffic areas per my request. Cost felt high but I got the carpet both cleaned and scotchguard.
Description of Work: Cleaned and scotch guarded a 3 bedroom town home.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Elizabeth D.
06/2013
5.0
air duct cleaning
  + -1 more
The technicians arrived at the expected time, were very polite and worked quickly. They were in and out in just over an hour. The carpets were not heavily soiled but they were "crunchy" due to a lot of excess soap from a previous cleaning attempt. After cleaning they feel much better against my feet.
Description of Work: Cleaned carpets in three small upstairs rooms, hallway, and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

Donnell W.
04/2013
5.0
carpet cleaners
  + -1 more
They were on time and steam cleaned my carpet. I was very satisfied with the results.
Description of Work: They cleaned my carpet (living room). Steam cleaned my living room carpet in Salem, NJ apt and cleaned my living room chair on Pledger Street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kristin S.
01/2013
5.0
air duct cleaning
  + -1 more
There were 3 workers who came. They got here on time - even called to say they were on their way. They showed me everything they were going to do and then went to work. They were quick, and very courteous about keeping everything clean. I was very impressed.
Description of Work: Our vents all throughout our house were very dirty. Stanley Steemer came through, took off each vent cover, cleaned it, vacuumed out the vents and then also cleaned the returns.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

Scott W.
01/2013
5.0
air duct cleaning
  + -1 more
Stanley Steemer was prompt and quite thorough. Although I originally thought the price was high, they earned their money and a superior job.
Description of Work: Cleaned HVAC ducts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Leon H.
01/2013
5.0
carpet cleaners
  + -1 more
on time, did the cleaning in good time, cost as advertised
Description of Work: We had stains in the carpet, we tried to get out .... They got them out. on time, did the cleaning in good time, cost as advertised

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Debra N.
09/2012
5.0
carpet cleaners
  + -1 more
They arrived 15 minutes after called. Scheduled time was 12-3. Was here @ 12:15 - left @ 12:45. We moved our furniture but they will if u want we were pleased.
Description of Work: Living room carpet cleaned - protected.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Angela G.
08/2012
5.0
ceramic tile, floor cleaning, marble & granite
  + 1 more
Great! There was no "push" to do any more than I had asked originally.
Description of Work: The team cleaned the ceramic tile, with special attention to the dull grout, in several rooms. The grout was also sealed with clear sealer after cleaning. They also cleaned the marble floor in the foyer. I am very satisfied with the job and would definitely call them back when I am ready to do the carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Linda N.
07/2012
5.0
carpet cleaners
  + -1 more
They always do a fabulous job. They are very professional. In fact, I need to call them.
Description of Work: We always use Stanley Steemer for carpet cleaning services. We last used them 2 years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Candy A.
07/2012
5.0
carpet cleaners
  + -1 more
They were excellent. They were fast and it caused me to get stuff off my floor. The carpet is still clean. We haven't needed to clean it again so they did a really good job. The workers were friendly, professional and efficient. They were in and out in no time.
Description of Work: We used Stanley Steemer for carpet cleaning in a lot of rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Vic S.
03/2012
4.0
air duct cleaning, carpet cleaners
  + 0 more
Very responsive to provide estimate, very professional team, state of the art equipment.
Description of Work: SS cleaned air ducts and dryer vent.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$900

BOB C.
02/2012
5.0
carpet cleaners
  + -1 more
.They were prompt, cordial, and they did a good job. They were a little bit more expensive than what I expected.
Description of Work: .I had carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$255

Lawton B.
01/2012
5.0
carpet cleaners
  + -1 more
They were punctual. They did a good job. There were a couple spots that I thought were still there after they had left. They sent out another truck to come back an fix those. Their customer service was good. I was pleased.
Description of Work: They did just the main living room, dining room, and hallway.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Linda M.
01/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I scheduled my carpet and upholstery cleaning online and received confirmation and price quote with discounts. Arrived on time.Completed work professionally and explained additional services for future service. I've used them before and will continue to use them in the future.
Description of Work: Cleaned my living room sofa & loveseat. Cleaned carpets in Living room, dining room, stairs, hall, and 2 bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Sean B.
07/2011
5.0
carpet cleaners
  + -1 more
Everything turned out fine. They were great. I’m going to use them next week. I would use them in the future.
Description of Work: I used Stanley Steemer Air Duct Cleaning for carpet cleaning over a year ago. They did stain removal, couch cleaning, and carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Saji M.
06/2011
5.0
carpet cleaners
  + -1 more
I hired them because of their good reputation. Their price was good. They had done good work at some of the other people's places and so I went with them. They did what they had to do and it was clean. They kept telling me that I needed to move all the heavy things and they wanted to do as minimal as possible which was the only catch. I was only one person and I needed a big guy. So, I asked them to move one of the beds back and something happened with the bed as there was a faint dent. I did not say anything but they said that they would rather not touch anything. They wanted to come, do the work and leave. Their work was good and there was no problem with that. They were late. Normally, people would assume that carpet cleaners would move the furniture whereas they did a couple but said it would be a favor and that they would not like to touch anything.
Description of Work: I have used the services of Stanley Steemer in October 2009 for shampooing the carpets in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Meghan L.
01/2011
5.0
upholstery cleaning
  + -1 more
We booked online and the servicemen arrived on time. They were very thorough and professional. It was a positive experience and we will use them again.
Description of Work: Upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Melody H.
08/2010
3.0
carpet cleaners
  + -1 more
What stood out to me was that the people that initially came didn't do a great job and we had some issues. When we called back and talked to a manager, they came back out right away and made it right.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Melissa M.
05/2010
5.0
carpet cleaners
  + -1 more
The work was very good. They came-in and were neat, efficient, and explained the process. I was concerned about the rugs lifting up during the steaming process, and they explained that that does occur, but that they would lay back down. I would definitely use them again.
Description of Work: They came-in and steam cleaned my entire house. It is about 4,000 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David B.
02/2010
5.0
air duct cleaning
  + -1 more
Very professional crew, showed up when they said they would and worked very hard. They were very clean and were careful where they worked. I received a quote when the work was scheduled and it was correct.
Description of Work: Cleaned air handler and 39 ducts/returns.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$937

Sherry P.
11/2008
4.0
carpet cleaners, ceramic tile
  + 0 more
They arrived on time and did a great job. The only thing I didn't like was the fact they could not provide an estimate for the tile and grout before they arrived.
Description of Work: They cleaned all of the carpets in our home and they cleaned all of the tile and grout, too.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Jane G.
09/2007
5.0
carpet cleaners
  + -1 more
Overall, the job was done to my satisfaction
Description of Work: They did a wonderful job. When they ran into spots they couldn't get up, I was informed. Hence, we decided what to do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information


Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Air Duct Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
Ceramic Tile,
Floor Cleaning and Waxing,
Marble and Granite,
Oriental Rug Cleaning,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation

FAQ

Stanley Steemer is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Stanley Steemer accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer offers free project estimates.
Yes, Stanley Steemer offers eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
No, Stanley Steemer does not offer emergency services.
No, Stanley Steemer does not offer warranties.
Stanley Steemer offers the following services: Carpet Cleaning, Tile & Grout Cleaning, Air Duct Cleaning, Furniture Cleaning, Hardwood Floor Cleaning, Area Rug Cleaning, & Commercial Services.

Contact information


Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM