M & M APPLIANCE SALES & SERVICE INC

Description of Work: Appliance repair

Description of Work: We purchased a refrigerator

Description of Work: Purchased $18,000 worth of kitchen appliances. Salesperson Drew stated I had to pay entire bill up front then made multiple mistakes when arranging installation despite a presite visit that occurred well before purchase and assurance that Joe would be present and was needed to complete the installation. Installers showed up (they were wonderful) but stated the appliances could not be installed because Joe wasn't with them! Drew and the installation manager were immediately made aware of the problem. I was never officially rescheduled but instead Joe(who is a gem) came in the evenings or weekends to complete the job over the next month. I felt my job was handled unprofessionally at best and that despite the fact that the original error was made by their employee Drew, I was never contacted by management nor was the completion of my job ever a priority.

Description of Work: Sold me an over that didn't fit in my kitchen after telling me that there was no need to measure and all was standard sized. Left the oven in the middle of the kitchen floor even though installation was paid for. Refused to adjust and I had to pay a cabinet maker to adjust the cabinets. Once finally installed, the high end ovens didn't work. Three visits from M&M and the ovens worked only ok, but because of how installed one door continues to rub the edge of the oven. Product was faulty, salesman completely uninformed and service non responsive.

Description of Work: A refrigerator / freezer ice-maker repair. The issue was - they let the job linger for three months. They were totally unresponsive, they did not show up or follow up, money was already paid. Finally, they assigned a responsible and skilled technician and they may have even gotten competent help in the office. The job began in the fall and wasn't completed until January.

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Description of Work: "This review is long overdue. With the holidays coming I was reminded of our crises. | |Last year we purchased a complete set of new kitchen appliances from M and M. We had searched several other companies before we had settled on M and M. We wanted the complete line of the GE Profile Series (refrigerator, gas range double oven, dishwasher, micro and an additional electrical range. We had gone to Sears, HH Gregg, and Bray and Scarf. We did lots of research and had the appliance name, series and model number. Of course we wanted the best price and service plan. Line for line, M and M matched the best price and service plan and beat them all. We bought the appliances and had them delivered and installed. We loved them. | |Three weeks before Thanksgiving our dishwasher began to leak water. Because our appliance were new and under warranty we called the GE Service provider. A service call was set up. The morning of the service call we received a phone call telling us the appointment was cancelled and would be rescheduled the following week. The next week the same thing happened. So we were in a position to wait another week. | |The Monday before Thanksgiving the same thing happened with our service call. We had twelve family members coming for Thanksgiving and no dishwasher. Feeling desperate and overwhelmed I put a call into M and M and spoke with the manager and explained the situation to him. He shared he would put a call into GE but could not promise a response. After no response from GE and another desperate call to M and M the manager responded to our crises. | |He promised to send his own service technician out to fix our problem. This he did not have to do because technically we were still under warranty. The technician arrived at our home at 4:00 on Tuesday afternoon. He worked tirelessly to fix the problem. After he diagnosed a hose problem, and realizing he did not have the appropriate part needed to correct the leak he went to a near by hardware store to by the part to fix the problem. After a few attempts and seven hours later our problem was solved. | |The technician worked through dinner, spent his own money for the part and worked beyond his work day to fix our problem so we could have a successful and stress free Thanksgiving. On top of that, M and M did not charge us a dime. They certainly could have because the problem was not theirs. | |Hats off to M and M for beating all prices in the DC metro area and many many thanks to them for sending their people, spending their dime to make sure our holiday went on without a hitch. | |After profusely thanking the manager and sharing that we would be happy to pay for the technician's time and part we were told no need. The response was - when you buy appliances from us we consider you family and we are there for you. | |A year later - no problem with the dishwasher. M and M we are customers for life and so appreciate the time and attention you provided to us. Again, although this review is much much to late, it comes with honesty and sincerity and a great deal of gratitude to the manager/owner of M and M. |"

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Description of Work: We purchased 4 stainless steel kitchen appliances from them. Their advice was right on, and their delivery service was excellent. Everything is working as it should be, and we are very pleased.

Description of Work: I purchased a liebherr refrigerator and meile dishwasher fom M&M. They installed them as well-did an excellent job

Description of Work: Made an appointment for service -- it took an entire week to get an appointment. I took time off from work and an hour before they were to arrive they called and cancelled, citing an "emergency" (my oven not working is not considered an emergency, I guess) They had actually CONFIRMED the appointment in the morning, telling me they would be there during an afternoon time slot. They left a message that they could reschedule, but it would take ANOTHER week to get an appointment

Description of Work: I scheduled an appointment for them to repair interior door in freezer. (Also purchased a dishwasher from them 2 years ago (floor model) that has never worked properly.)

Description of Work: latch on microwave oven was loose, hence it wasn't properly engaging. technician tighten the latch. This required removing the microwave from the wall. He was careful not to damage my cabinets or my counter.

Description of Work: Installed Bosch Dishwasher in August 2008.

Description of Work: Bought and had delivered: range, refrigerator, dishwasher, range hood.

Description of Work: We purchased a washer/dryer from M & M Appliance, which they delivered and uncrated for us.

Description of Work: I purchased a Kenmore stainless steel smooth top oven range ($699); a Jenn-Air duel fuel stainless steel oven range ($1,499 it was a floor model); and a stainless steel refrigerator, 18.2 cubic feet ($699).