M & M APPLIANCE SALES & SERVICE INC

Shopping with M&M appliances was a big disappointment. We purchased a very expensive Viking range. Took 15 weeks until it was delivered. Then they wanted us to hire an electrician to install it, even though it turned out that all the necessary outlets were there--they just did not look carefully. Then, after less than two years, one of the burners stopped coming on. Not M&M's fault of course, buy I called them to find out whether the repair would still be covered under warranty. Very unfriendly representative answered the phone and said that warranties are usually only for one year. But he was too lazy to look it up and find out for sure. When I called Viking directly, it turned out that the warranty is actually for three years. Usually I try to support smaller businesses and not buy everything at Amazon, Best Buy, etc. But in this case, I would have been much better off if I had. I bought a dishwasher from Best Buy more recently. I was fast and seamless. So, I cannot recommend M&M unfortunately.

I find their installation team very knowledgeable, professional and very clean. They left the place in a neat condition after removing old appliances. They also arrived as scheduled. I would recommend them to others and would use them again in the future if needed.

I went with M&M because I live in DC, wanted to support a small businesses and I seriously regret it. I don’t know about the whole operation but My experience with their service department has been nothing short of maddening. Now thanks to that it has been 2 months since we have been without a working washing machine. They do not communicate effectively, I’ve had to call to get updates on “parts” they are waiting for, several times getting opposite statements and they really do not care about their customers and how it is affecting you. So save your money, your sanity and avoid this place. I wish I did that from the get go, now I am at Lowe’s...

The washer and dryer are great and the purchasing and installation process were smooth and easy. Unfortunately, a faulty washer caused a flood in our basement. But even when LG refused to compensate us for the full amount of the repairs, M & M replaced the washer and pledged to cover our costs to the full amount, which they did with no hassle or delay. A great company!

My washer broke, and I called M&M, which is where I purchased the washer from. It cost $751 and took one month to repair a washer that cost $849 because of their incomplete diagnosis, lack of labor estimates, and inefficient repair process. Before writing this negative review, I sent a detailed email to M&M about this issue, but they never responded.

Friendly and knowledgeable sales by Noah. Quick and professional delivery, installation and removal of old machine.

Pricing was excellent, salesperson was knowledgeable and helpful. Pre-delivery and removal of existing appliances was smooth and painless. Installation was clean, quick, on-time, and professional. The technicians had to deal with narrow doors and long walks between their truck and our condo, but they just kept rolling along in an efficient manner. After installation they went over all of the operating procedures and settings for all of the devices. Modern appliances really have a lot of choices. All-in-all a delightful experience from the first moment on the phone, through the showroom, and the delivery and installation. I would highly recommend M & M appliances for the entire experience.

M&M 's technician showed up to check my broken microwave and identified the problem. They were going to to either order the part and/or schedule a follow-up visit to repair the appliance. However, they have not been responding to my calls and voicemails since their visit. They charged me for the visit (>$100), which did nothing more than confirming that the microwave is not working/has no power (because of a burnt power board), so I paid for a visit turned out to be useless since without the follow-up visit, the microwave is sitting nonfunctional in my kitchen. Very unprofessional. I would not hire them again.

This was a very frustrating experience in which multiple service calls were made in an attempt to repair my microwave. My experience ended with me terminating the arrangement with this company and a still unrepaired microwave 3 months after initially contacting this company. I should have followed my first impression when the service technician was angry at me because his receptionist had recorded an incorrect address, appliance to be repaired, and my name. When we sorted out my address, the technician was again angry because the appliance to be evaluated was not a "stove/range" but a microwave above a range. He was upset because to inspect the appliance required an additional technician in order to remove the appliance from the mounting. I agreed that it was a wasted trip (and day off for me). But I assured him that I did not fib to his receptionist about the nature of the appliance, my address or my name. He claimed to be able to identify the issue without removing the appliance, so I had to call the office to reschedule (let's just say "follow up" and "proactive" are not the strengths of this company). I scheduled a follow up appointment in which he brought the part and another technician. Unfortunately, he had been incorrect in his initial assessment. So on the second appointment (and another day off work for me) he brought another person and the part that he had anticipated was the problem. But when they removed the microwave from its mounting, it turns out a second part was needed. The technician was very apologetic and offered to come to my home on a Saturday as he was aware that it was rather inconvenient for me to keep missing work for these appointments (they won't give you an appointment window until the morning of the appointment, so planning on your part is difficult). I was impressed with his professionalism, which I noted in my score. So he ordered the part and scheduled another repair appointment. Unfortunately, he ordered the wrong part and left me a voicemail the night before the repair cancelling the appointment and telling me I would be contacted when it came in. Multiple voicemails were not returned. When I finally called them and spoke with the receptionist, sheth was less than helpful. I decided at that point to end my relationship with this company. Very disappointing as I live in the neighborhood and wanted to repair something rather than "just get a new one" and support a local business over a box store.

It didn't take long to decide upon the model we wanted and the sale was quickly made. The dishwasher was delivered a week later and installed very quickly and old one taken away. Smooth as anything and we would highly recommend this dealer.

They offer really good prices and services. Their repair service is really good as well. I purchased appliances from them and they come and fix everything under warranty. They are a pleasure to work with.

We know what we wanted (brand/model of washing machine). They gave us a great price (lower than online), and had it delivered and installed in short order. Couldn't be happier. Staff was very personable.

We called this company out to take a look at our GE fridge for our condo in DC. We tried really hard to use companies in DC. We got the appointment though it was frustrating because the window they gave us for when they would come was something like 4 or 5 hours. this was back in July 2014. So we waited for a few hours and the tech came and spent 5 or so minutes and basically checked the temp and said he didn't hear any noise. He even wrote on the invoice that all he did was adjust the temp and that everything was working fine. I have no idea how it would be possible to determine that everything is working fine after 5 minutes concerning a freezer. So we called back the next week and questioned the company for why we were charged so much when the problem was fixed. We also requested a refund at that point because it seemed like without being able to pinpoint exactly what was wrong, they wouldn't be able to do much. The person on the phone said that we could just call back when we figured out the problem. Unfortunately we have now been told by our tenants that they are having soupy ice cream in the freezer and so we htought ok we finally have something to explain to the company so we called so say ok can you come out again since we think the tenants are telling us enough to figure out how to fix it. But when I called, they said that we would have to pay all over again and that we didn't have a credit on our account and that the warranty was up. I didn't know what they were talking about because they wasn't explained to us back in July. We didn't know they have a 3 month policy to come back and apparently even though we asked for a refund, they didn't make a record of that and thus are refusing to give us a refund. So I could go into more detail but the bottom line is that this company doesn't provide you with all of the info when you call unless you ask them lots of specific questions and sounds like they have policies for a bunch of things which aren't made clear. I will say that the manager I spoke with remained professional but seemed unwilling to be flexible to account for misunderstandings and errors in terms of what customers aren't told/aren't given enough info to make sure they are following the companies policies.

The installation was done well. Mand M sold us an extended warranty ($425). After the LYNX warranty expired, Mand M initially told us that they would not perform service under the extended warranty. It turned out that we had a case of miscommunication. After I talked to the owner, he addressed our problems and had a service organization fix our various Lynx grill problems.

They great job and I was happy with everything.

When I called them to report that our secondary fridge was broken, they said they couldn't send a technician for a week (7 days)! When I pressed again and said it was rather urgent, the best they could do was six days. I agreed to that date since they had fixed the same fridge before in the fall and had done an OK job. I asked what time of day could we expect the technician, the representative said she didn't know and that they would call us the day before. That day came and went with no word about when the tech would be coming. We called the morning of day they were supposed to come and a representative said they'd be there between noon and 4 p.m. The tech came a little after noon and did an hour or so work and left a hand-written invoice that didn't break out the charges and had two different totals. The company then called me twice to ask for payment. I told them I couldn't pay until I had a proper invoice that had the charges broken down. I asked them to mail it to me so I could review it. The representative was rather rude and demanded my e-mail address, saying that postal mail was too slow. I again politely requested that the invoice be mailed to me and she again became upset, stating that payment was overdue. I stood my ground and she said that they would mail me the invoice but that the owner would be calling me. I never heard from the owner, but I got the invoice in the mail two days later, and, to my surprise, it included a fuel surcharge as well as labor charges exceeding an hour. I called to complain but to no avail. The company said the fuel surcharge was standard and that the technician worked an hour and a half. It was almost $300 to repair a 20-year-old fridge. In the end, we will not be using M&M Appliance again because of their high prices and poor customer service.

We're on our third appliance from M and M and they won't be our last. Personal service and great prices.

They checked every possible option before resolving the issue (correcting the position of the plate on top of the igniter which was obstructing gas flow). Carlos and Bryan were punctual, professional and friendly. We would definitely use them again and would recommend them to others in our condo building.

The transaction was done by phone and the salesperson was helpful. The delivery a few days later was on time and the installers were careful not to damage my home or the new appliances. They were friendly and respectful as well. After using the washer, it seemed to be vibrating too much. M and M sent one of their repairmen out to rebalance it. He also was excellent! It is working perfectly now. I was very satisfied. I chose this company because of their good reviews on Angie's List and because they have their own service department---no subcontractors! My only regret is that they are considerably more expensive than the other appliance and quot;big boxand quot; stores. UPDATE: Shortly after this review appeared on Angie's List, I got a call from Michael Greenwald, owner of M and M Appliance, expressing thanks for the review and concern about my observations about their prices for the appliances and installation. He explained that they don' t match and quot;saleand quot; prices, but that he would like to keep his customers satisfied, so he would send me , free of charge. a 10-year extended warranty for the washer and the dryer, as well as a $75 rebate from his LG distributor.. I have since received these and quot;goodiesand quot; and certainly appreciate Mr. Greenwald's efforts to address my concerns. His attention to his customers is very reassuring and I am even more certain that I made an excellent choice in purchasing my washer and dryer from M and M Appliance! Mr. Greenwald is a very good businessman!

It took a few days to be able to schedule an appointment, but once the appointment was scheduled, the technicians did arrive within the 4 hour window indicated. They also called a bit a head of time to say they were on their way. They were able to repair the machine quickly, and also clearly explain what the issue was and what they had done. Charges were as described during the initial scheduling phone call, and there were no unpleasant surprises.

I called Mand M Appliance in October and asked if they would compete with competitor’s prices. A employee by the name of Robert said yes and we negotiated prices for my LG Studio and Electrolux appliances. Once the order was completed Robert explained to me that it should take about 10 days for the shipment update and that there was already two of the 5 appliances in stock. I ordered these appliances on the premise that I was completing a kitchen renovation and would need them by Dec 1 the latest. Robert acknowledged my concern and would call me with the update. 10 days passed by and I took it upon myself to call Robert and find out the status. Robert was unsure of where the appliances I ordered were and automatically said it would take one month (30days) for an update. I waited until mid November and still was not contacted by Robert with an update so again took it upon myself to call Mand M Appliances. I spoke with Robert and he explained to me the appliances could take longer than expected and he did not know where they were. At this point I decided to speak with a manager by the name of Chris who further explained that there was no estimated time and by Dec they should have an idea where the appliances are. December came and there was still no definite delivery date other than check back by the end of the month. At this point I told Chris that his company never informed me of this possible situation before purchasing the appliances and I was in the middle of a kitchen renovation, which now was being delayed because the contractor wanted to install the plumbing. Chris offered to deliver the microwave and dishwasher (already in stock) so my renovation can continue. A few weeks went by and after several calls to Chris there was a possibility the appliances would be delivered by Christmas. By this time my kitchen renovation was done and my wife and I were still living out of the old refrigerator in the garage and had no stove. Chris finally came through and had the refrigerator delivered on December 24th with one catch. The delivery people for Mand M misinterpreted the delivery cost for “delivery only” “no installation” so when they arrived at my house my wife had to battle with them on not leaving the refrigerator and stove on my front porch. I called Mand M and explained the issue, which after 20 minutes of frustration the delivery guys were told to install them. The reason this was confusing was because Robert trying to match the competitor’s price reduced my delivery costs, which were interpreted as delivery only, but I actually did pay for the installation. Being that the refrigerator was delivered after the kitchen renovation there were some issues with the custom cabinets and the space measured for the refrigerator. Everybody measured right (36and quot;) but no body anticipated the refrigerator door hinge conflicting with my wall. If the refrigerator was delivered in a reasonable time then this could had been avoided. I called my contractor back and had to force them to cut a recessed hole in my wall in order to open my refrigerator door (this was partially the contractors fault as well for not leaving more than 36and quot;). Oh but wait here is the best part. After all this I was waiting for Mand M to update on my last appliance (the beverage refrigerator), which never happened. I called Chris again and he assured me that I would have it by New Years. Guess what? I did not get it. I even had a delivery date of Jan 4 and no one called me to tell me it was not coming. Nice! OK so back to Chris and more excuses. Now I already heard that because LG Studio appliances all made in Korea that is why it took so long. So I asked Chris now my Electrolux appliance is not made in Korea and it is not being shipped form overseas so what is the deal? He said it was on back order. Wow, I never heard this until now 2 1/2 months later. So as you can imagine this was not Mand M’s fault and these were beyond their control. OK, so I explained that I want the beverage refrigerator now and I do not care where you get it from. Two weeks go by and several emails to Electrolux; now they have one in Chicago and it will delivered to me at no cost. The next day now they have one ready to deliver and I said OK send it to me tomorrow, Friday. And of course without fail the delivery guys call me Friday afternoon and say there is a accident on the highway and they will not be able to get it to me. I said I do not care if you get to my house by 11pm you are coming to deliver it. I confirmed this with Chris. So after all that all I can say is if you order something Mand M and they do not have in stock, beware. Be very cautious. Confirm something in writing and hold them to it.

Update: Michael Greenwald read my review and contacted me. He apologized for my experience and asked me to consider Mand M again when I'm in the market for products and/or services. I am renovating my house and replacing all of the appliances. Michael answered all of my questions, was extremely responsive, and provided a very very competitive price. I would definitely recommend Mand M Appliance. The woman that called me to confirm the appointment changed the appointment window, when I tried to tell her that I couldn't be wait until noon she became rude. I asked to speak to a manager and Deonte (or Deondre) got on the phone, listened, basically called me a liar then at the END of the phone conversation said he would and quot;try to work something outand quot;. That something ended up being the service tech arriving at the original time window (10 - 11). The service technician Chris is GREAT!!!! Very professional and knowledgeable. If you must use M and M, definitely ask if Chris is available. I tried to give Mand M an additional chance by stopping by to pick out appliances for my renovations. I received great service while in the store. I never received the promised quote. I never received a response, even when I emailed the Sales Agent. I have to purchase $25k of appliances. I guess they don't need the sale...or customer.

We had some issues with the ignitors on our range and controls for our ventilation hood. Another service provider came out and did a terrible job - actually damaging the hood and making the problem worse before admitting that they could not fix the issue. Chris from Mand M was able to come out, assess the problem, and order the parts for the repair. Unfortunately (and through no fault of Mand M's) the required parts were on back order, and took almost two months to arrive from Viking... My only critique here is that a little more proactive updates on the ststus would have been nice - I had to place several calls to Viking and Mand M to confirm that the parts were still on backorder. It might have been easier if they just sent an update every week or two to let me know that they were still waiting on parts. Nevertheless, they did an excellent job on the repairs and their pricing (while not cheap) was more than worth it to have a qualified person come in and do the job the correct way. I would definitely use them again for any appliance repair!

Shopping was easy enough. We placed an order for a dishwasher, wine fridge and range. All told about $5000. 3 weeks later we called to check on our order set up a time for delivery and installation as we had heard from our contractor and were able to set a date. When we called we were told that the stove was on backorder - had never been told this before - with no estimate as to when it might come in. Would have been nice to hear this sooner. Thankfully our old stove works so we'd just have to wait on the new one. Asked someone to call us back to give us some idea of when it might arrive and what our options might be. Had to call back a few times (and quot;let me check with the warehouseand quot;, and quot;owners meeting going onand quot;) to get our salesperson on the phone where he told me our stove hadn't even gone into production - which didn't make sense since GE showed it as being discontinued. Turns out he had the newer version on order (different model number) which didn't even have the same product number as the old one. Fine, we'll take the new stove which might not be ready for another month. Get a phone call a few days later (and a few days into kitchen reno) and MIRACLE! new stove is in the store. Crazy luck but I guess GE started manufacturing them and already sent them out. Promised it would be on the truck for delivery with the other appliances. Delivery comes this morning and NO STOVE! Delivery guys are really nice by the way - not their fault. Call at 9am and speak to someone who looks at the order and says it's on backorder. Tell him to have salesperson who originally called me to call and straighten this out - VERY ANGRY. Three hours later I call back and get the same guy who keeps telling me that it's on backorder. Tell him again that salesman needs to call me. I tell him I'm giving him one hour to call me back or I'm going to drive over there and talk to the owner himself. Guy responds and quot;yeah, well it's Fridayand quot;. Washing machine repair was similar - nice repair guys. Horrible customer service - no communication and very common part that mysteriously takes weeks to appear.

****UPDATE 8/3/13**** The owner, Mike, contacted us after he learned about our experience with this oven door repair. Mike was respectful and understanding. He went above and beyond to rectify the situation and earn our business back. We are very happy about the results and plan to use Mand M in the future. I broke the oven door trying to clean it. I admit it was my mistake and I should not have done it, but I did, so we called Mand M to come out and repair. We have used them before we know to expect late or cancelled appointments HUGE appointment windows (1:00 pm to 7:00 pm). Calls the day of the appt. canceling or changing the scheduled window, etc. (Yes, I am wondering why we keep using them, I think because we bought our appliances from them and we keep thinking it might be better this time...) This time is probably the worst. They came out the first time on May 8. They had to order parts so the said 3-7 days unless its on back order then 2-4 weeks. After 5 weeks went by we called them wondering about the parts and we were told, and quot;oh, it shows the parts were received at the warehouse, not sure why they haven't called us so we could schedule an apptand quot;. We schedule the appt (another week out). The day of the appt they call and cancel. Another week for the next appt. morning window (9-12). The call the day of, window is changed to (1:00 - 7:00). The guy shows up can't fix it because he didn't order all the right parts (and it seems to us some of the parts he did order we didn't really need, but we can't prove that). It will be another 2-4 weeks. They called yesterday (actually sooner than the 2-4 and said part was in and they would come out today and fix it first thing. Today (July 2nd), they called and part was bent so they can't come out and fix it.....so the saga continues. And on top of it all, when the service guy has been here he keeps telling us that we shouldn't have tried to clean the oven door (which I KNOW and have admitted my mistake and I'm paying for, paying for it dearly at this point) If we get the oven door fixed we will try hard never to use Mand M again...unless they actually do something to earn our business (other than telling us that they and quot;will take care of usand quot;).